What is Telehealth?

A Primer for Patients and Providers

There’s no question that consumer demand drives the break-neck speed of technology advancement. Healthcare is no exception, even though our adoption of new technologies does not necessarily match that of consumer markets. However, it’s in the best interests of hospitals and other healthcare organizations to bend to consumer demand for convenience. There’s an opportunity for such advancements to be adopted via telehealth. Before exploring these advancements further, let’s first answer the question: What is telehealth? We’ll start with the telehealth definition.

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Defining Telehealth

The Telehealth definition is composed of three components: Telecommunications, New Technologies, and Methods Used to Enhance Healthcare Delivery and Support.

As a tool, telehealth is an effective means of improving overall healthcare. This is especially true for underserved communities—those that have economic or geographic hurdles preventing the practice of standard healthcare. Outside of those communities, this mobility of healthcare fits naturally into the lives of connected individuals (primarily, millennials and Gen-X, and to a lesser extent, younger baby boomers).

Telehealth itself can cover many aspects of technology. It includes four categories that a tool must fall under in order to be considered an actual piece of telehealth technology.

Live Video Conferencing (Synchronous)

Patients and providers are able to communicate via live, two-way interaction using audiovisual technology such as a video chat.

Store and Forward (Asynchronous)

Medical data can be transmitted electronically between two or more locations (either between patient and provider or between multiple providers) in order to evaluate cases or render a service.

Remote Patient Monitoring (RPM)

Protected Health Information (PHI), like vitals and other medical data collection, are transmittable electronically to a provider in a different location.

Mobile Health

The hardware, such as smartphones, tablets s, and other mobile devices as well as the software applications that support healthcare practice and education.

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Telehealth Challenges

Hurdles, of course, exist in the adoption of any technology. In rural areas, the availability of broadband connectivity may continue to limit patient access to telehealth. The financial component, especially for smaller organizations is a key factor as well. That combined with future regulatory requirements will have unknown implications on its successful deployment and use across the U.S. Additionally, the growing threat of IT vulnerabilities and aggressive hacking means strong safeguards should be in place as by its nature, requires network connectivity.

Evaluating Telehealth Solutions

The Office of National Coordinator for Health Information Technology (ONC) and the U.S. Department of Health & Human Services (HHS) both suggest the patient experience for telehealth be one of the primary considerations in the evaluation process. This experience should ideally address several factors:

  • There can’t be friction for the end users (both patient and provider)
  • Team-based care must include smart triggers
  • Physical and virtual worlds must converge
  • Sensitivity to data overload
  • Consumers should be the hubs of their own data
  • Converge data for interactions to be safe and meaningful
  • An expanded role for care teams based on new data triggers
  • Integrate technology and human interaction in the physical world
  • Increased focus on patient data security
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QliqSOFT and Telehealth

Our HIPAA-compliant secure texting and clinical collaboration platform has evolved. We’re always seeking to respond to what’s next in healthcare IT. We’ve been working to become a strategic part of patient-centered telehealth. In the coming months, we’ll be releasing new advancements to improve overall patient engagement and care. To learn more about how we plan to do this, contact us today.

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Request a free demo to test our HIPAA-compliant secure texting solution. We’re happy to walk you through it and show you more about how QliqSOFT can meet all of your messaging needs.

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