Frequently Asked Questions

The QliqSOFT platform consists of Qliq Secure Texting, Virtual Visits, Quincy healthcare chatbots, and dozens of amazing telehealth features to meet the communication and engagement needs of healthcare professionals while protecting protected health information (PHI). In addition to our products, we offer a wide range of professional services including project management, integration design, conversational AI chatbot dialogue flow design, and more.

Over 1,000 hospitals, health systems, hospice, home health organizations, ancillary service providers and physician practices are using our solutions every day. Check out some of the organizations here.

Apple users can download the app in the AppStore. Android users will download from the Google Play Store. The Desktop app for Mac and Windows is located on our app download page.  There is no fee to healthcare providers to download and use Qliq.

Blackberry, Windows Mobile, iPod Touch, and proprietary handsets.

QliqSOFT will sign a BAA with Covered only for paid Qliq subscribed Entities.  However, keep in mind that QliqSOFT does not fit the definition of a Covered Entity or a Business Associate as no PHI is accessible by QliqSOFT due to the security architecture. When you partner with us, you are not required to have a Business Associate Agreement or invest in lengthy third-party validation procedures. We act merely as a conduit for the messages and cannot access them on even a random or infrequent basis, which exceeds the requirements described in the Federal Register, Vol. 75, No. 134, p. 40873.

We are constantly improving the functionality of Qliq so it is important that you use the latest iOS, Android, or Desktop versions of our application, which will be optimized for the latest operating systems. The minimum iOS version is 6.0+ but 7.0 may perform better. For Android v. 5.0, and on Windows 7/8 and Mac OS 10.13.

Yes. We are able to directly integrate with EHRs and other clinical systems through our interface engine qliqSTOR which uses HL7 2.x standards and above to interconnect Qliq with the system. Another way to integrate would be to use our API.

No, Qliq is only available on smartphones. qliqSOFT does offer a transition solution from pagers and standard cell phones by sending non-secure notifications to these non-secure devices.

SMS texting is not secure or HIPAA-compliant. It presents a number of physical and transmission vulnerabilities. Please refer to the diagram that explains each of these in detail.

Qliq is designed with Cloud Pass-ThruTM messaging architecture and Public/Private Key security architecture that exceeds HIPAA and HITECH requirements for all healthcare communication. Please refer to our HIPAA Statement which illustrates Qliq’s security features in detail.

Major releases will be available approximately every 3 months.

There are no infrastructure or specific device requirements to implement Qliq as it is a SaaS messaging service. Everything is cloud based except the message archival server, qliqSTOR, which is housed on the customer’s premises. qliqSTOR is a Windows service that runs on any modern Windows server or Windows virtual machine.

We have a distributive architecture where data is stored on the customer’s devices and servers. qliqSOFT uses a cloud-based SIP server for real-time message routing and delivery. All messages are end-to-end encrypted so only the sender can encrypt the message and the intended recipient can decrypt the message. Our peer-to-peer architecture uses a combination of Public and Private Keys. All messages are deleted from our server immediately upon delivery so no Protected Health Information (PHI) is stored or encrypted/decrypted in the cloud (cloud pass-thru). Encrypted messages are only transiently stored on our server if a recipient is offline. In this case, we use a push notification service to ensure a high reliability of message delivery. This prevents the need for both the sender and receiver to be online simultaneously to send/receive messages. There are no changes required to an organization’s existing firewalls and the application runs as a service on the user’s mobile devices or desktops for constant availability. The sender can initiate messages even if a network connection is unavailable. The messages are automatically delivered when the sender goes online. The desktop and mobile applications are thick clients and the installation of the application does not require administrative privileges on the computer.

Qliq uses a public/private key encryption architecture to secure messages. Each Qliq user has a unique “key pair” for message encryption and therefore only the intended recipient can decrypt the message. With this public/private key security approach, not even our company, qliqSOFT, has the ability to decrypt the messages. Other secure messaging solutions use the same key to secure message communications for all users. They also decrypt all messages on the server and re-encrypt for storage. This greatly increases your exposure to a security incident caused by human error with a 3rd party messaging vendor.

Your information is protected if a device is misplaced or lost. Qliq will automatically lock itself after a pre-defined (administrator-controlled) amount of inactivity or idle time. Additionally, both end-users and administrators can remotely lock and wipe the application data by logging into the administrative dashboard on qliqSOFT’s website.

We use 2048 bit RSA encryption for all messages and 256 bit AES bulk encryption for attachments (images, audio files, videos, pdfs, and documents).

Qliq text messages and attachments are stored in an encrypted database on the user’s devices (mobile and desktop). The databases on the devices or desktop computer cannot be decrypted even if an individual were somehow able to download them since they would not have access to the private key required to decrypt them. If the qliqSTOR message archive is used, the message resides within the qliqSTOR database that is hosted behind the firewall of the healthcare organization and in their direct control.

Messages are stored locally in an encrypted database on the user's smartphone, tablet, or desktop, but are automatically deleted according to the message expiration set by the administrator. A user has the option to delete messages and attachments sooner if desired.

Currently, the application does not limit how many messages are stored locally. Modern smartphones and computers have the capacity to store several years’ worth of text messages. The default setting for message archival is 7 days. However, the user can increase or decrease that length of time if they have purchased Qliq for Business, which provides central administrative control over the devices.

Each user must have a Username and Password with an optional PIN. The password strength requirements can be set by the account administrator. We also provide biometric and 2 Factor Authentication options for administrators to enable in accordance with organization policies.

By default, messages will expire and be deleted from the end-user Qliq application.  For Qliq for Professional users, the messages will automatically expire after 7 days. Qliq Business Administrators have the ability to select the message retention rate. Messages can be archived for a longer period by the organization using the qliqSTOR archive.

The policies are administered through the Qliq Business/Enterprise web console under the direction of the administrator.

Some policies (password requirements, length of message storage, etc) are implemented universally and some can be applied at a group level.

All messages and their status are individually date/time stamped. If the intended recipient is offline, the status shows  Offline”. When the recipient receives the message, the status on the sender’s device changes to “Delivered” and when the message is viewed the status changes to “Read” In addition to message logging, Qliq allows senders to request an acknowledgment from the receiver. This functionality ensures that messages were received, read, and understood. The acknowledgment itself is also date/time stamped. By touching or right clicking a mouse over a message segment, an option appears to view message details, which include message id, the date/time it was created, sent, received, and read.

Yes, Qliq includes an interface hub application for integration. It uses SIP for nurse call systems and HL7 for EHR as well as other clinical systems. This includes event notification as well.

There are no limits to the number of interfaces our system can handle.

Yes, Qliq supports Active Directory integration. Different integration approaches are available based upon the Active Directory specifications.

The main feature of our applications is peer-to-peer messaging between healthcare professionals, ancillary service providers, administrative staff, caregivers, or patients. All users are identified by their email address and our cloud servers route the messages from one user to another. Peer-to-peer messaging does not depend on a mobile number and uses a combination of Public and Private Keys to ensure that all messages remain encrypted while in transit or at rest.

Yes. It is possible to send a message to multiple individuals at the same time. Qliq supports both collaborative group chats as well as broadcast group messages.

Yes, documents, spreadsheets, PDFs, images, video and audio files can be sent and received securely with Qliq. File attachments are encrypted using 256 bit bulk AES encryption.

If a user wants to send a secure message to someone who does not have our HIPAA Compliant Texting App installed on their device, they can easily invite them from their phone’s contact list or by sending an invitation using their email address or mobile phone number. This does not add the contact to your organization’s group, but rather forms a 1:1 connection with them. Signing up is a simple process and it is absolutely free. Secure connections can be created in a matter of minutes.

No. You can only forward a message to users on Qliq.  A non-Qliq user can receive an invitation to join your qliqNETWORK and then be able to receive secure text (SMS) messages in Qliq.

Yes, all messages have detailed delivery status that is individually date/time stamped. If the intended recipient is offline, the status shows “Pending Offline .” When the recipient receives the message, the status on the sender’s device changes to “Delivered.” In addition to message logging, Qliq allows senders to request an acknowledgment from the receiver. This functionality ensures that messages were received, read, and understood. The acknowledgment itself is also date/time stamped. By touching or right-clicking a mouse over a message segment, an option appears to view message details, which include message id, the date/time it was created, sent, received, and read.

Yes, all messages are tracked through their life-cycle and visible on both the sender and recipient devices. By touching or right-clicking a mouse over a message segment, an option appears to view message details, which includes message id, the date/time it was created, sent, received, and read.
Additionally, if an organization uses the optional qliqSTOR archival server, all messages (including the message metadata – status, date/time stamps) are stored centrally on the healthcare organization’s data center/cloud and can be viewed and queried as required.

Yes, messages can be recalled any time. On the desktop app simply right click on the sent message and choose “Recall”. On mobile, press and hold the message, choose the information menu, and select “Recall”. As the sender you will still be able to view a recalled message but recipients will see a recalled message notice.

Yes. An end-user can set their status to Available Online, Away, or Do Not Disturb.

We provide web-based accounts for both individual and group accounts. Individuals can manage their personal profiles and passwords. Group administrators can manage users, create and manage sub-groups (including access privileges), tailor the security settings, manage devices, review activity logs, and assign multiple administrators. Additionally, group administrators can remotely lock and wipe data from an end user’s device in the event the device is lost or stolen.

We have a database-driven user activity report. It is possible to create custom reports based on the organization’s requirements.

Yes, with Qliq you can invite other users to your Qliq group. All you need to do is to tap the Invite button and select contacts from your smartphone contact list or enter their email addresses or mobile phone numbers. Your contacts will receive an informative invitation email or SMS text message from you. Once they have accepted the invitation, you will be able to communicate with them on Qliq.

At qliqSOFT, we take security and integrity seriously. To ensure all of our users are legitimate members of the health care team, we implement a verification process that is typically completed within 2 hours. As part of our process, you may receive a direct call from one of our representatives. It is not necessary for an organization to have a website in order to use Qliq.

We offer a QuickStart Guide, video tutorials, our FAQ section, subscription-based direct training, and support. We are also adding various in-app assistance techniques.

We provide direct, live training to Qliq administrators. In addition, we have a QuickStart Guide, video tutorials (screencasts), a FAQ Help web page, subscription-based direct training, and support. We also include various in-app assistance techniques. In addition, we will provide routine webinars and web-based tutorials.

We provide email and phone support for paid subscribers. In addition, we offer self-service tools, FAQs, and a subscription-based direct training and support program. Our general support email is support@qliqsoft.com.

Qliq Assisted Calling allows you to mask the caller ID for calls outbound from the Qliq Secure Texting app, protecting provider privacy and reinforcing dedicated call-back numbers. Your customer success and support teams are happy to help you set up this highly-requested feature.

Yes. OnCall schedules can be created and managed on your admin dashboard and are visible live in the Qliq Secure Texting app, giving a centralized view into the schedule from anywhere any time. Users can select the right resource from the calendar and begin interacting securely. With OnCall Schedule call routing and escalation setup you can share a central phone number for each schedule to allow internal and outside entities to reach the provider on call. Call escalation allows you to structure an escalation path for all missed calls and can even transcribe voicemails into secure Qliq messages delivered via the app and auditable from the QliqSTOR.

Yes. We provide a secure link to each schedule that can be shared outside of your organization without requiring the viewer to download any apps. Keep your transfer centers, community providers, and other healthcare organizations up to date with live, view-only, links.

Snap & Sign allows you to upload documents from your device gallery or by taking a picture of the document, which can then be annotated, signed, and sent to other Qliq users or uploaded directly to your QliqSTOR. Live edge detection and minimal compression creates clean, easily shared documents. Signatures can be acquired from one or more individuals, saved, and securely shared throughout your Qliq Network.

Snap & Fax gives you the same functionality as Snap & Sign with the added benefit of sending documents over your enterprise RightFax server to any designated recipient. Our integration team would love to help you set up this high-requested feature.

When a Qliq user elects to attach a photo to a conversation in their Qliq Secure Texting app, we leverage the camera on the mobile device to take and send high-quality images. But, unlike other messaging apps, these images are not stored on the device. Instead, they stay encrypted within the Qliq conversation and media tabs only and are purged in accordance with the retention policy set by the organization. Blocking these images from storing to the device gallery protects the potential PHI captured in an image from accidentally being tied to a device locally or being connected unintentionally to the user's photo back up or streaming and sharing services.

Yes! Our secure messaging solution has been integrated into a number of proprietary systems using our plug  & play Messaging APIs and User Management APIs. Send messages securely from your native application leveraging our secure architecture just like Corticare, or contact us at Support@Qliqsoft.com to discuss your unique project.

A chatbot is a computer program used to facilitate human-like interaction between one or more persons. Our chatbots are unique because they incorporate conversational AI to allow you to construct engaging interactions capable of context-aware responses.

Browse our chatbot marketplace to select a chatbot designed to meet your needs spanning use cases from pre-registration to post surgery and chronic condition management. Each chatbot featured is 100% tailorable to your brand and messaging needs. Each featured chatbot was designed with content experts, conversational AI designers, and partners to be incredibly simple, easy to deploy, and effective. Don’t see what you’re looking for? We help customers create custom chatbots every day. Contact us at sales@QliqSOFT.com

Our AI experts will consider your engagement goals to recommend the right distribution method for you, which could include SMS, Email, Care Campaigns, QR Code, Website or patient portal JavaScript, creating a custom “text to” phrase and number, and more. We call these flexible access points and they give you the power to reach your audience instantly without an app download.

Care Campaigns allow you to send a secure URL link to your chatbot via SMS or Email to as few or as many people as you need. You can set it up on a schedule or send ad hoc. The Care Campaign tool even allows you to tailor the accompanying message and language preferences to increase your open and engagement rates.

Absolutely. Any message you need to send to a group or segment of recipients can be done with Care Campaigns, making it the perfect community outreach tool. Ready to learn more? Our customer Success team would love to show you more.

Yes, you need to have a phone number registered in the account. QliqSOFT coordinates purchasing the SMS number for you for $10/month. This allows you to send your campaign out from a recognizable area code. Your customer success manager can assist you with adding a phone number.

Easy. You can collect discrete data by asking questions and capturing the answers in the chatbot conversation flow or using Quick Forms. Quick Forms allow you to create custom digital forms and structure it with multiple field input types and conditional “if / then” logic. Signature fields and upload options even allow you to capture signatures, pictures, and more.

We’ve seen it all! From program enrollment forms to signed and timestamped consents - there is no limit to what you can create with Quick Forms.

FAQs are dynamic information cards. They can contain rich text, images, videos, and links. They’re used to showcase information in a user-friendly format that makes accessing the information from a chatbot seamless. These cards can be displayed as a searchable library and within designated conversation flows. If your chatbot includes live agent escalation the agents will also have access to send FAQ cards creating response standardization and reducing variance.

Nope. A lot of organizations build bots that are self-contained and don’t escalate. But, if you want to give the user the option to speak to a live representative, or if you want someone in your organization to intervene in a conversation for any reason - then you’ll need to set up an agent. Don’t worry, we help set up and train and we have video resources on our Learning Center. Live agents can be directly escalated to or messages can be queued up for them based on priority. Agents can even request live camera sharing to facilitate face-to-face interactions.

Yes. In your widget settings you can designate what message is presented to users when there is no agent available.

Think of a widget as a controller for your chatbot. This is where you set up all of the expected behaviors for routing, identity checking, security, branding, care campaigns, and more. To share a chatbot you must design it, publish it, and then plug it into a widget.

Yes! Check out our Bot Building 101 Guide and as always, your customer success team would love to assist you in your chatbot journey. Success@Qliqsoft.com

Absolutely. Not only can you find Quincy healthcare chatbots in the Epic App Orchard, our robust API library makes importing and exporting fine details and entire conversations as simple as a few clicks.

We’ve partnered with the two industry leaders of peer reviewed medical content - Elsevier and Wolters Kluwer. If you need content for your chatbot conversation flow, FAQs, videos, or documents - we have you covered.

Yes! Our natural language multi-symptom triage functionality is powered by Isabel. Let us show you how you can have a live symptom checker chatbot setup in just a few short hours. Sales@Qliqsoft.com

Virtual Visits allows providers and patients to interact remotely via live audio/video sharing to facilitate patient care and education via our telehealth solution.

No. We launched Virtual Visits in the summer of 2019, not in response to the COVID-19 pandemic like some technology companies. We were very proud to be able to begin supporting the surge in remote care immediately and have the tools to help our customers on day one.

Unlike many other technology companies, our Virtual Visit product is built for healthcare - which has unique needs. This isn’t just a video conferencing tool for daily business. Virtual Visits is built on our secure architecture and leverages strategic partnerships with Cloudbreak and Suki to provide clinicians the tools they need to conduct remote telehealth care effectively and efficiently.

We believe in open access to care for everyone and that language should never be a barrier. Through our integration you can add live video translators to any visit 24/7. That’s live access to 250+ languages day or night.

Suki is a voice-enabled digital transcription assistant that can be enabled to allow providers to quickly dictate their virtual care documentation and orders directly from our Virtual Visits platform into their EHR, saving time and preventing double documentation.

Yes! Using our Quincy Healthcare chatbot as a digital front door you’re able to give patients access to our fully integrated self-scheduler and empower patients to take control of their remote care.

Invite patients as needed via secure SMS or Email.

Nope! Simply click the +Add button in the bottom right of the agent window and select either participant or translator.

Yes, which makes consults, caregiver / proxy updates, therapy, and other multi-party efforts a breeze!

Yes, your digital waiting room can be set up to include a live AV test guided by our Quincy healthcare chatbot. This interaction feels conversational and engaging and helps users ensure their equipment is ready. Providers can see when patients have completed the device check and what the results were before interacting directly with the patient.

Easily transition patients between agents using the handoff workflow. Once ready simply change who the conversation is assigned to and the new agent will be able to take over the conversation.

Visit Path is an add-on feature of Qliq Secure Texting that allows you to remotely track the GPS locations of your remote care teams. Enabling Visit Path empowers group administrators to remote manage resources and direct them to the patients nearest to them.

Primary used by post acute organizations and remote care teams, Visit Path gives organizations the resource management tools they need to deliver more efficient care.

Visit Path is capable of performing visit-based check-ins and capturing visit details to support EVV attestation.

We embedded a discrete distress button in the Visit Path mobile UI to provide added security and peace-of-mind for remote care teams. When activated a discrete signal alerts group admins that their remote staff or patient is in distress and provides the real-time location data needed to dispatch emergency services.

QliqDIRECT is our answer to Active Directory integration, giving you all of the tools you need to sync credentials between Qliq and other enterprise apps.

Our integration wizard guides you through a simple set up taking less than 5 minutes.

Yes, if everyone in your organization will be using Qliq Secure Texting you can choose the “Auto import new users option” - otherwise leave this unchecked to manually add users.

Yes, select the “sync subgroups” option.

Based on your sync interval the Qliq Secure Texting app will receive these changes and require the user to login with their new password.

Yes.

QliqSTOR is your optional, free, client-side archive. It is installed behind an organization’s firewall so they have 100% control over its data. QliqSTOR receives a copy of all messages sent between the organization’s users. All messages, attachments, and delivery status timestamps. Timestamps are stored within QliqSTOR and they can only be accessed by the group administrator or other authorized individual for auditing or e-discovery purposes

QliqSTOR is designed to meet the needs of your organizations’ compliance officer or risk management team, providing auditable access to message content including attachments.

Yes, there are several reporting tools within QliqSTOR Reporting Tool as well as user and keyword searching.

When you install the QliqSTOR you designate the retention policy. You can retain as few as 30 days worth of data or as much as your server will hold.

QliqSTOR storage requirement depends largely on the usage of media attachments (image, audio, video) in Qliq messages. Storage for text messages is minimal. QliqSOFT recommends starting with at least 500GB to 1TB of storage space. We advise customers to use NAS/SAN storage so they have the ability to add more storage as the size of their group grows and they monitor archive storage use.

Your data is very important and we like to help make sure these migrations are smooth. Please request an appointment with our support team so we can walk you through the steps live. support@Qliqsoft.com