HOSPITALS & RURAL CINs

Digital Operational Efficiency Solutions to Enable You to Remain Independent

Differentiate yourself and remain independent by increasing operational efficiency, reducing costs and increasing staff and patient satisfaction.

Listen to More
Collage with a smiling elderly woman using a smartphone, a doctor video calling on a phone, hospital building sign, and a group of diverse medical professionals smiling outdoors.

A Robust Digital Communication Strategy Delivers Significant Value to Your Community

Improve Patient Experience

  • Reduce office and procedure staff data capture effort with self-registration
  • Automatically prepare patients for procedures and tests
  • Reduce scheduling burden
  • Prevent readmissions
  • Capture insurance and consent forms and automatically upload into the EMR
  • Divert inbound calls to convenient self-service

Increase Profitability

  • Increase patient visits/revenue
  • Capture gaps in care incentive payments
  • Reduce no shows
  • Reduce readmission penalties
  • Increase in network referral capture
  • Improve insurance capture

Reduce Staff Burden

  • Maintain health
  • Increase convenient access
  • Unhurried preparation
  • Helpful reminders
  • Optimize health literacy
  • Personalize experience
  • Better prepared for procedures
  • Increase patient satisfaction and CAHPS scores
  • Reduce hold times
  • Communicate with the personal care team

Emergency Communication System Delivers During Winter Storm

"[I] just wanted to reach out and let you know that we used the mass notification system for the previous winter storm we had a couple [of] weeks ago. Just wanted to let you know it went well, and everyone appreciated the test update. Thank[s] again for your help!"

-Blake Jackson, OHCC - Chief Compliance & Director of Environment of Care/Emergency/Safety Management at Liberty Dayton Regional Medical Center
Hospital emergency communication message using QliqCHAT
Smiling elderly Asian man and woman showing their upper arms with colorful bandages after vaccination.

Reduce Staff Effort and Improve Outreach Performance

See how Goodall Witchard increased flu vaccine performance by 300% using proactive outreach to their retired population.

Read the Article

Dramatically Improve Patient Experience and Organizational Performance.

See How QliqSOFT Clients Have Done It.

Streamline Ambulatory Patient Scheduling and Intake

First Choice Neurology implemented digital self-service to empower its patients to perform routine activities online, including scheduling appointments, completing insurance forms for pre-approval, and accessing test results at home or any location at their convenience. They:

  • Streamlined physician workflow, saving 8 to 10+ minutes per visit enabling two to three more patients per daily
  • Saved 19 minutes per patient seen
  • Reduced staff overtime 22%
  • Patient’s satisfaction 4.8/5
  • Increased revenue 24%
Mobile screen showing a chatbot conversation titled 'Memorial Health - Pre-Procedure: Colonoscopy Education' with a digital assistant named Quincy explaining the procedure and asking for the user's name.

Increase Outpatient Procedure
Readiness and Success

Reduce procedure no-shows & maximize profitability. Improve health literacy and enable more patients to arrive prepared for their procedures by leveraging healthcare chatbots to provide personalized step-by-step education and instruction to prepare the patient for a successful procedure.

  • 36% reduction in no-shows
  • 94.5% of patients were very prepared or prepared for their procedure
Learn More

Reduce Referral Leakage

Virtua Health created the “Cardiothoracic Pre-Operative Introduction” telehealth program.  They reduced leakage by about 20 to 25 cases per quarter. With average cost for a single cardiovascular surgery ranging from $70,000 to $200,000, the payback on the complimentary virtual visit for an organization can range from $1.4 million to $5 million in additional revenue per year for just cardiothoracic surgeries.

Read their Story
Modern hospital building exterior with text overlay about referral leakage causing $100 to $500 million annual revenue loss for health systems.
Text stating 82% of organizations paid a readmission penalty in 2022, totaling $521 million due to changes in readmission measurements, over a blurred hospital background with a doctor and patient.

Mitigate Readmission Penalties

Proactively address risk factors for readmission through automated follow-up appointment scheduling, prescription refills, and resource offerings to promote effective, evidence-based self-care.

Experience the Chatbot
AllianceChicago data showing a 27% increase in well-child visit and immunization completion after chatbot engagement compared to control group.

Capture Gaps in Care Revenue

Slow disease progression while improving Medicare Advantage and Medicaid scores with care campaigns, targeted education, and the option to self-schedule an appointment.

Watch the Video

A Digital Front Door Strategy

AI-powered programs, implemented across inpatient, ambulatory and post-acute care settings, already have a strong track record of proven results. Implementing tangible cost reduction strategies to improve throughput, reduce staff demands and streamline operations is a key survival strategy.

Read the Ebook
Collage of diverse people including medical professionals, a nurse hugging an elderly man, and individuals using smartphones and video calls.
Person holding a tablet showing a video call with a male doctor, with a quote about virtual care and chatbots from Angela Skrzynski, D.O. displayed over the image.

Offer Hospital at Home

Virtua Health consolidated its digital strategy under one platform & one Digital Transformation Office (DTO) to deliver six telehealth programs managing transitions in inpatient, ED, and urgent care settings. Achievements include:

  • A 32% relative reduction in readmissions
  • An ED remote monitoring resulted in a 43% reduction in 14-day ED return visits
  • Net Promoter Score – 80
Contact center workflow diagram showing call flow from auto attendant to portal or chatbot, leading to managing appointments, signing up for classes, paying bills, and integration with EHR.

Healthcare Call Center Support

Contact centers are overwhelmed and can’t keep up.  We offer a better way to humanize the contact center ─ and offload heavy staff workloads by providing convenient self-service options to divert routine, administrative calls – such as making or canceling a healthcare appointment so you can:

  • Reduce wait times
  • Reduce call abandonment
  • Increase patient satisfaction
  • Reduce the number of agents required
Watch the Video
Customer experience is more important than ever—yet it has never been more challenging as companies face a perfect storm of increasing call volumes, talent shortages, and rising customer expectations.”
– McKinsey & Company

Virtual Healthcare Made Easy

Bridging the gap between virtual healthcare and in-person care is key to the success of modern medical practices. Quincy reduces staff workload and greatly enhances the patient’s experience with a combination of healthcare chatbots, virtual visits, secure texting, and more!

Two smartphones displaying a healthcare chat conversation and a video call with a doctor wearing glasses and a white coat.
Collage showing a smiling older woman using a smartphone, a person video calling a female doctor on a phone, a hospital building sign, and a group of five diverse smiling healthcare professionals.

HOSPITALS & CINs

Hospitals and Clinically Integrated Networks

Digital Operational Efficiency Solutions to Enable You to Remain Independent

Differentiate yourself and remain independent by increasing operational efficiency, reducing costs and increasing staff and patient satisfaction.

Listen to More

A Robust Digital Communication Strategy Delivers Significant Value to Your Community

Improve Patient Experience

  • Reduce office and procedure staff data capture effort with self-registration
  • Automatically prepare patients for procedures and tests
  • Reduce scheduling burden
  • Prevent readmissions
  • Capture insurance and consent forms and automatically upload into the EMR
  • Divert inbound calls to convenient self-service

Increase Profitability

  • Increase patient visits/revenue
  • Capture gaps in care incentive payments
  • Reduce no shows
  • Reduce readmission penalties
  • Increase in network referral capture
  • Improve insurance capture

Reduce Staff Burden

  • Maintain health
  • Increase convenient access
  • Unhurried preparation
  • Helpful reminders
  • Optimize health literacy
  • Personalize experience
  • Better prepared for procedures
  • Increase patient satisfaction and CAHPS scores
  • Reduce hold times
  • Communicate with the personal care team
Text message from LDRMC Notifications stating clinic, outpatient and PT closed on 1/21 and 1/22 due to inclement weather, with essential staff required to report unless working remotely.

Mass Notification System Delivers During Winter Storm

"[I] just wanted to reach out and let you know that we used the mass notification system for the previous winter storm we had a couple [of] weeks ago. Just wanted to let you know it went well, and everyone appreciated the test update. Thank[s] again for your help!"

-Blake Jackson, OHCC - Chief Compliance & Director of Environment of Care/Emergency/Safety Management at Liberty Dayton Regional Medical Center
Smiling elderly man and woman showing their upper arms with bandages after vaccination.

Reduce Staff Effort and Improve Outreach Performance

See how Goodall Witchard increased flu vaccine performance by 300% using proactive outreach to their retired population.

Read the Article

Dramatically Improve Patient Experience and Organizational Performance.

See how QliqSOFT clients have done it.

Streamline Ambulatory Patient Scheduling and Intake

First Choice Neurology implemented digital self-service to empower its patients to perform routine activities online, including scheduling appointments, completing insurance forms for pre-approval, and accessing test results at home or any location at their convenience. They:

  • Streamlined physician workflow, saving 8 to 10+ minutes per visit enabling two to three more patients per daily
  • Saved 19 minutes per patient seen
  • Reduced staff overtime 22%
  • Patient’s satisfaction 4.8/5
  • Increased revenue 24%
Mobile screen showing Memorial Health digital assistant Quincy chatting about colonoscopy education and preparation.

Increase Outpatient Procedure
Readiness and Success

Reduce procedure no-shows & maximize profitability. Improve health literacy and enable more patients to arrive prepared for their procedures by leveraging healthcare chatbots to provide personalized step-by-step education and instruction to prepare the patient for a successful procedure.

  • 36% reduction in no-shows
  • 94.5% of patients were very prepared or prepared for their procedure
Learn More
Modern hospital building with text overlay stating avoidable referral leakage may cause $100 to $500 million in annual revenue loss for many health systems.

Reduce Referral Leakage

Virtua Health created the “Cardiothoracic Pre-Operative Introduction” telehealth program.  They reduced leakage by about 20 to 25 cases per quarter. With average cost for a single cardiovascular surgery ranging from $70,000 to $200,000, the payback on the complimentary virtual visit for an organization can range from $1.4 million to $5 million in additional revenue per year for just cardiothoracic surgeries.

Read their Story
Text overlay on a healthcare setting background stating that 82% of organizations paid a readmission penalty in 2022, totaling $521 million due to changes in readmission measurement.

Mitigate Readmission Penalties

Proactively address risk factors for readmission through automated follow-up appointment scheduling, prescription refills, and resource offerings to promote effective, evidence-based self-care.

Experience the Chatbot
Statistic showing a 27% increase in well-child visit and immunization completion after engaging with a chatbot in AllianceChicago intervention.

Capture Gaps in Care Revenue

Slow disease progression while improving Medicare Advantage and Medicaid scores with care campaigns, targeted education, and the option to self-schedule an appointment.

Watch the Video
Collage showing diverse people in healthcare settings including a nurse hugging an elderly man, a woman using a smartphone, and medical consultations.

A Digital Front Door Strategy

AI-powered programs, implemented across inpatient, ambulatory and post-acute care settings, already have a strong track record of proven results. Implementing tangible cost reduction strategies to improve throughput, reduce staff demands and streamline operations is a key survival strategy.

Read the Ebook
Person holding a tablet showing a video call with a male doctor, overlaid with a quote about virtual care and chatbots.

Offer Hospital at Home

Virtua Health consolidated its digital strategy under one platform & one Digital Transformation Office (DTO) to deliver six telehealth programs managing transitions in inpatient, ED, and urgent care settings. Achievements include:

  • A 32% relative reduction in readmissions
  • An ED remote monitoring resulted in a 43% reduction in 14-day ED return visits
  • Net Promoter Score – 80
Diagram of a contact center workflow showing customers interacting with an auto attendant, chatbot, and digital front door, leading to a portal for managing appointments, class sign-ups, bill payments, and connecting to EHR.

Healthcare Call Center Support

Contact centers are overwhelmed and can’t keep up.  We offer a better way to humanize the contact center ─ and offload heavy staff workloads by providing convenient self-service options to divert routine, administrative calls – such as making or canceling a healthcare appointment so you can:

  • Reduce wait times
  • Reduce call abandonment
  • Increase patient satisfaction
  • Reduce the number of agents required
Watch the Video
Customer experience is more important than ever—yet it has never been more challenging as companies face a perfect storm of increasing call volumes, talent shortages, and rising customer expectations.”
– McKinsey & Company
Two smartphones displaying healthcare communication; one shows a text chat about patient onboarding and medication info, the other a video call between a doctor and patient.

Virtual Healthcare Made Easy

Bridging the gap between virtual healthcare and in-person care is key to the success of modern medical practices. Quincy reduces staff workload and greatly enhances the patient’s experience with a combination of healthcare chatbots, virtual visits, secure texting, and more!