HOSPITALS & HEALTH SYSTEMS

A Digital Front Door Strategy

AI-powered programs, implemented across inpatient, ambulatory and post-acute care settings, already have a strong track record of proven results. Implementing tangible cost reduction strategies to improve throughput, reduce staff demands and streamline operations is a key survival strategy.

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A Robust Digital Front-Door Strategy Delivers Significant Value to Your Organization:

Improve Patient Experience

  • Reduce office and procedure staff data capture effort with self-registration
  • Automatically prepare patients for procedures and tests
  • Reduce scheduling burden
  • Prevent readmissions
  • Capture insurance and consent forms and automatically upload into the EMR
  • Divert inbound calls to convenient self-service

Increase Profitability

  • Increase patient visits/revenue
  • Capture gaps in care incentive payments
  • Reduce no shows
  • Reduce readmission penalties
  • Increase in network referral capture
  • Improve insurance capture

Reduce Staff Burden

  • Maintain health
  • Increase convenient access
  • Unhurried preparation
  • Helpful reminders
  • Optimize health literacy
  • Personalize experience
  • Better prepared for procedures
  • Increase patient satisfaction and CAHPS scores
  • Reduce hold times
  • Communicate with the personal care team

Dramatically Improve Patient Experience and Organizational Performance.

See how QliqSOFT clients have done it.

Streamline Ambulatory Patient Scheduling and Intake

First Choice Neurology implemented digital self-service to empower its patients to perform routine activities online, including scheduling appointments, completing insurance forms for pre-approval, and accessing test results at home or any location at their convenience. They:

  • Reduced staff overtime by 18%
  • Reduced patient intake time by 360%
  • Achieved patient satisfaction scores of 4.8/5
  • Streamlined physician workflow, saving 8 to 10+ minutes per visit enabling two to three more patients per daily

Reduce Referral Leakage

Virtua Health created the “Cardiothoracic Pre-Operative Introduction” telehealth program.  They reduced leakage by about 20 to 25 cases per quarter. With average cost for a single cardiovascular surgery ranging from $70,000 to $200,000, the payback on the complimentary virtual visit for an organization can range from $1.4 million to $5 million in additional revenue per year for just cardiothoracic surgeries.

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Mitigate Readmission Penalties

Proactively address risk factors for readmission through automated follow-up appointment scheduling, prescription refills, and resource offerings to promote effective, evidence-based self-care.

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Capture Gaps in Care Revenue

Slow disease progression while improving Medicare Advantage and Medicaid scores with care campaigns, targeted education, and the option to self-schedule an appointment.

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Offer Hospital at Home

Virtua Health consolidated its digital strategy under one platform & one Digital Transformation Office (DTO) to deliver six telehealth programs managing transitions in inpatient, ED, and urgent care settings. Achievements include:

  • A 32% relative reduction in readmissions
  • An ED remote monitoring resulted in a 43% reduction in 14-day ED return visits
  • Net Promoter Score – 80

Healthcare Call Center Support

Contact centers are overwhelmed and can’t keep up.  We offer a better way to humanize the contact center ─ and offload heavy staff workloads by providing convenient self-service options to divert routine, administrative calls – such as making or canceling a healthcare appointment so you can:

  • Reduce wait times
  • Reduce call abandonment
  • Increase patient satisfaction
  • Reduce the number of agents required
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Increase Outpatient Procedure
Readiness and Success

Reduce procedure no-shows & maximize profitability. Improve health literacy and enable more patients to arrive prepared for their procedures by leveraging healthcare chatbots to provide personalized step-by-step education and instruction to prepare the patient for a successful procedure.

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Customer experience is more important than ever—yet it has never been more challenging as companies face a perfect storm of increasing call volumes, talent shortages, and rising customer expectations.”
– McKinsey & Company

Virtual Healthcare Made Easy

Bridging the gap between virtual healthcare and in-person care is key to the success of modern medical practices. Quincy reduces staff workload and greatly enhances the patient’s experience with a combination of healthcare chatbots, virtual visits, secure texting, and more!

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