Learning Center

You Have Questions, We Have Answers.

To help you and your team get the most out of our products, we have put together several training resources. In addition to the basics, you’ll learn tips and tricks to improve overall communication and collaboration between clinicians, departments, patients and even care givers.

Doctor showing a nurse QliqSOFT secure texting on his tablet.

Learning Center

You Have Questions, We Have Answers.

These resources were created to best equip you with all you need to know about how to use each product optimally! Each category below has guides and videos to assist you in general workflows and use. If you are an end user, review the categories/resources below to benefit overall communication and collaboration between clinicians, departments, patients and even care givers. If you are an administrator at your organization, go to “Admins/Build” – it will show you all you need to know about setup and build to maximize what you need. Off you go!

ADMINS

Admins: User Management & Setting up Admins

Admin Dashboard: How to setup/edit users as well as Admins along with associated permissions and settings.

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ADMINS

Admins: Best Practices with Chatbot Build for Patient Engagement

Quincy: How to build chatbots in the design studio to maximize patient engagement

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ADMINS

Admins: QliqCHAT Device Report

Admin Dashboard: Learn how to review users transitioning to the QliqCHAT app from QliqCONNECT, ensuring they're on the latest version.

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ADMINS

Admins: Advanced Form Design & Deployment Overview

Quincy: Learn advanced form features, sub forms, and attributes. Streamline patient data & personalize interactions.

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ADMINS

Admins: Quick Forms Module User Guide

Quincy: Explore advanced customization of electronic forms for in-depth understanding of this component within the QliqSOFT ecosystem.

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ADMINS

Admins: Basic Form Design & Deployment Overview

Quincy: Learn how to set up electronic forms, enabling patients to provide information seamlessly through fields within chatbots.

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NEW QLIQCHAT MOBILE

NEW QliqCHAT Mobile
User Guide

This QliqCHAT Mobile Guide dives into all you need to know for the NEW moble app. QliqCHAT is replacing the QliqCONNECT app

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NEW QLIQCHAT MOBILE

QliqCHAT New User Setup

Watch a video guide designed to assist users in navigating essential features within the QliqCHAT app, ensuring a smooth onboarding experience.

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NEW QLIQCHAT MOBILE

QliqCHAT Orientation

This webinar demonstrates how this innovative communication platform streamlines interactions in healthcare through secure messaging and efficient collaboration features.

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NEW QLIQCHAT MOBILE

Snap & Sign Training

Learn how to use QliqCHAT's Snap and Sign feature for creating document signatures, adding dates, and forwarding PDFs in QliqCHAT.

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The QliqCONNECT mobile app is being retired. All customers are encouraged to download the new QliqCHAT app.

QLIQCONNECT MOBILE

QliqCONNECT Mobile
User Guide

QliqCONNECT Mobile: General use and functionality

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QLIQCONNECT MOBILE

QliqCONNECT
Mobile 101

QliqCONNECT Mobile: Overview focused on mobile 101

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QLIQCONNECT MOBILE

QliqCONNECT Mobile Sending Messages and Contacts

QliqCONNECT Mobile: How to message & adding/finding contacts

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QLIQCONNECT MOBILE

QliqCONNECT Mobile Sharing and Receiving Files / Images

QliqCONNECT Mobile: Focused on adding files/media with messaging

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QLIQCONNECT MOBILE

QliqCONNECT Mobile Settings and Quick Messages

QliqCONNECT Mobile: Focused on modifying settings and adding favorites

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QLIQCONNECT MOBILE

QliqCONNECT Mobile Message Prioritization and Adding Group Messaging

QliqCONNECT Mobile: Focused on individual message options and creating message groups

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QUINCY

Quincy: What Each Chime Represents

Virtual Visits: Defining each chime for agents triaging messages and patients in the waiting room

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QUINCY

Quincy: Agent Workflows in Managing Patient Communications

Quincy: Overview of agent communication via Plus Chat, Virtual Visits, and Chatbots being directed back to agents for follow-up.

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Professional Certificate

SEO + Copywriting

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Virtual Visits

Virtual Visits: Workflow 101

Virtual Visits: Initiating via Plus Chat, waiting room concept, sending forms, etc.

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Virtual Visits

Virtual Visits: Patient Device Troubleshooting

Virtual Visits: How to troubleshoot patient audio/visual components tied to devices

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Virtual Visits

Virtual Visits: A Guide for Patient's Use

Virtual Visits: Guidance for patients on how to access and utilize functionality

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Virtual Visits

Virtual Visits: Staff Device Troubleshooting

Virtual Visits: How to troubleshoot staff audio/visual components tied to devices

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Virtual Visits

Virtual Visits: Adding a
Third Party

Virtual Visits: How to add a third party to a virtual visit

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Virtual Visits

Digital marketing

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Qliq Secure Texting

Secure Texting User Guide

Download

Desktop Quick-Start Guide

Download

iOS Quick-Start Guide

Download

Getting Started with Qliq Secure Texting

  1. Downloading the App
  2. Setting your pin
  3. Using TouchID of Fingerprint Authentication
  4. Overview of the Recents, Contacts, and Media Tabs
  5. Creating and Sending Your First Message

Finding Contacts and Sending Messages

  1. Using the Contacts List
  2. Sending Messages to Individuals
  3. Sending Messages to Groups
  4. Sending Broadcast Messages

Creating and Sharing Media

  1. Categorization and Organization of Media Files
  2. Using the HIPAA Camera
  3. Adding Media to Conversations

Customize your profile, notifications, and favorites list

  1. Edit Your Profile
  2. Customize Notification Settings
  3. Using Escalated Call Notifications
  4. Setting Favorites
  5. Using and Customizing Quick Messages

Request Acknowledgement, Message Flags, and Recall a Message

  1. Requesting Acknowledgement
  2. Using Message Flags
  3. Recalling a Message
  4. Viewing Message Details
  5. Creating Personal Groups

Virtual Visits

Add A Third Party

Download

Provider Device Troubleshooting

Download

Patient Access Guide

Download

Virtual Visit Chimes

Download

Patient Device Troubleshooting

Download

Agent Training

  1. Understanding the basic agent workflow
  2. Reviewing assigned conversations
  3. Initiating a conversation with a patient
  4. Interacting with a patient in real-time
  5. Requesting a video chat with a patient
  6. Changing conversation status

Start a Visit

  1. Starting a new visit
  2. Adding a new patient
  3. Using the video functionality
  4. Sharing forms and surveys

Patient Access Guide

  1. Starting a Visit
  2. Filling out Forms and Surveys
  3. Initiating a Video Chat