Learning Center

You Have Questions, We Have Answers.

To help you and your team get the most out of our products, we have put together several training resources. In addition to the basics, you’ll learn tips and tricks to improve overall communication and collaboration between clinicians, departments, patients and even care givers.

Doctor showing a nurse QliqSOFT secure texting on his tablet.

Qliq Secure Texting

Secure Texting User Guide

Desktop Quick-Start Guide

iOS Quick-Start Guide

Android Quick-Start Guide

Getting Started with Qliq Secure Texting

Downloading the App
Setting your pin
Using TouchID of Fingerprint Authentication
Overview of the Recents, Contacts, and Media Tabs
Creating and Sending Your First Message

Finding Contacts and Sending Messages

Using the Contacts List
Sending Messages to Individuals
Sending Messages to Groups
Sending Broadcast Messages

Creating and Sharing Media

Categorization and Organization of Media Files
Using the HIPAA Camera
Adding Media to Conversations

Customize your profile, notifications, and favorites list

Edit Your Profile
Customize Notification Settings
Using Escalated Call Notifications
Setting Favorites
Using and Customizing Quick Messages

Request Acknowledgement, Message Flags, and Recall a Message

Requesting Acknowledgement
Using Message Flags
Recalling a Message
Viewing Message Details
Creating Personal Groups

Virtual Visits

Add A Third Party

Provider Device Troubleshooting

Patient Access Guide

Virtual Visit Chimes

Patient Device Troubleshooting

Agent Training

Understanding the basic agent workflow
Reviewing assigned conversations
Initiating a conversation with a patient
Interacting with a patient in real-time
Requesting a video chat with a patient
Changing conversation status

Start a Visit

Starting a new visit
Adding a new patient
Using the video functionality
Sharing forms and surveys

Patient Access Guide

Starting a Visit
Filling out Forms and Surveys
Initiating a Video Chat