Virtual Visits / QuincyCHAT

What's New

• Screen Sharing: Introduced a new screen-sharing feature, similar to video visits but without requiring a camera, which is perfect for groups using Video visits for IT support. In screen-sharing sessions, the recipient is prompted to start sharing their screen immediately upon connection. Going forward, organizations can select either video visits or screen sharing. This is set up by QliqSOFT administrators when licensed.
  

• A dedicated report for screen-sharing sessions has also been added (see the reporting section of release notes for details).

Improvements

• Agent takeover validation: There can be a brief delay between when an agent picks up a QuincyCHAT conversation and when a different agent sees the conversation has been selected.  To ensure that a second agent doesn’t take over the other agent’s conversation by accident, we have added validation to prevent inadvertent agent takeovers. When an agent initiates a takeover, the backend now verifies that the current assignee matches the one provided in the frontend request. If the assignee has changed during processing, the system returns an error message to the frontend: "Current Assignee has changed"

• Conversation history banner: Added a clickable banner at the top of Patient Chat indicating when a recipient can view their previous conversations, if conversation history is enabled in the Chat Widget settings. To enable this capability go to the chat widget and select Settings -> General -> "Limit each patient or visitor to one open conversation" toggle is turned off. When this toggle is turned off, patients with previous conversation see this banner. When clicked, they can click into and view a previous conversation.

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• To help prevent accidental recall of messages, when staff click on the arrow to recall a message, staff are presented with a warning box to confirm that they want to recall the message.  Clicking ok recalls the message. Patients have the option to recall a message when in a secure conversation with an agent. Patients do not have the option to recall a message when interacting with a chatbot.

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Bug Fixes

• N/A