Framing the Challenge

Managing the Modern Specialty & Home Infusion Journey Is Complex

Patients expect convenience. Caregivers need clarity. Teams are stretched thin. Across specialty pharmacy and home-based Infusion therapy, critical workflows from onboarding to refill and follow-up still rely on phone calls, paper, and manual tracking. The result? Missed steps, delayed therapy, and overwhelmed staff.
‍
When every stage of care is disconnected, efficiency suffers, adherence drops, and patient experience declines. It’s time to connect the journey.

Top Pain Points:

  • Manual onboarding and missing documentation.
  • Delayed screenings and readiness checks.
  • Missed refills and wasted shipments.
  • Scheduling confusion and patient no-shows.
  • Uncaptured feedback and lost improvement opportunities.

Before vs After: The Global Transformation

Workflow

Without Quincy

With Quincy

Onboarding
Paper forms, phone tag, missing consents
Secure digital onboarding in one link
Screening
Manual infection checks, late flags
Automated safety surveys with escalation
Readiness
Missed calls, wasted shipments
Prefill automation and readiness confirmation
Scheduling
Phone tag, no visibility
One-tap confirmations, smart reminders
Feedback
Sporadic outreach, low response rates
Real-time surveys, actionable insight

From Fragmented Workflows to a Connected Care Experience

The Patient Journey — Five Phases

Welcome & Prepare

Consent • ID & Insurance • Missing Information
First impressions matter. Quincy simplifies patient onboarding with secure digital forms that collect consents, verify identity, and close information gaps: all from a single link.
  • Same-day onboarding: consents, ID, and insurance.
  • Errors are caught up front so paperwork doesn’t have to be redone.
  • Nothing sits idle—teams know exactly who needs a nudge.
  • Intake feels effortless and accessible, finished in one smooth step.


Automated reminders, built-in validation, and staff visibility turn onboarding from a multi-day chase into a same-day completion process.

Learn More

Screen & Protect

Pre-Visit Safety • Readiness Checks • Escalation in Real Time
Quincy automates infection screenings and readiness surveys, ensuring every visit begins with confidence and ends without incident.

  • Issues surface a day or two before the visit—not at the door.
  • Red flags reach the right clinician immediately.
  • Therapy-specific contraindications are checked automatically.
  • Fewer last-minute cancels by resolving problems early.


Every completed survey is one more safe visit delivered without a single phone call.

Learn More

Assess & Assure

Readiness • Adherence • Refill Confirmation
Refills move forward only when patients are ready. Quincy verifies adherence, confirms supply, and flags exceptions, reducing waste and improving therapy continuity.

  • Readiness is confirmed 3–5 days before shipment.
  • Waste is stopped before it happens when exceptions arise.
  • Ops see what’s ready and what needs attention at a glance.
  • Clean handoffs keep dispensing moving with confidence.


Every completed prefill assessment means fewer missed doses, safer therapy, and no surprises on delivery day.

Learn More

Coordinate & Confirm

Confirmations • Rescheduling • Visit Coordination
Scheduling shouldn’t be a guessing game. Quincy enables one-tap confirmations, automated reminders, and live visibility, keeping every appointment on track.

  • Patients confirm or reschedule in seconds, keeping the day accurate.
  • Timely reminders reduce no-shows.
  • Everyone works from the same plan—no double-booking, no surprises.
  • Risk patterns prompt proactive outreach to save the visit.


Every confirmed appointment means one more therapy delivered on time and one less call on hold.

Learn More

Reflect & Improve

Feedback • Quality Improvement • Service Recovery
Every voice matters. Quincy automates satisfaction surveys, captures feedback in real time, and turns insights into immediate service recovery and lasting improvement.

  • We listen within 24 hours, not weeks.
  • Unhappy experiences get human follow-up fast.
  • Stakeholders get the proof they need, on demand.
  • Cohort trends drive quarterly quality reviews.


You can’t improve what you can’t measure. Automated feedback makes every patient's voice count.

Learn More

Built for Every Step of the Care Journey

One platform. Every discipline. Zero friction.

  • Secure Messaging: HIPAA-compliant chat connects staff, patients, and caregivers.
  • Digital Forms & Signatures: Consents, screenings, and assessments completed in minutes.
  • Automation: Smart reminders, branching logic, and real-time escalation.
  • Integration: FHIR-based APIs and SFTP connect EMR, dispensing, and analytics.

Security & Compliance

Trust Built Into Every Interaction

  • SOC 2 Type II Certified.
  • HIPAA-Compliant Secure Messaging.
  • TCPA/CTIA SMS Consent Management.
  • ESIGN / UETA Digital Signatures.
  • FHIR & HL7 Integration Support.
  • Audit Trails & Role-Based Access.

Reach Your Patients
Like Your Portal Never Could

Download

QliqCHAT For MobileQliqCHAT For Desktop

Ultimate Guides

Healthcare Call Center Automation
Healthcare Chatbots
HIPAA-Compliant Electronic Signatures
HIPAA-Compliant FormsHIPAA-Compliant Secure TextingHome Health Value-Based Care
Patient Engagement Software
Patient Messaging

Resources

CareersBlogWebinarsSuccess StoriesPatient Portal ResearchBest Practices for Digital Patient EngagementContact UsFAQHIPAA StatementTrust Center

Legal

Terms of ServiceApp Privacy PolicyPrivacy PolicyCookie Policy

© 2025 QliqSOFT, Inc. All Rights reserved