Patient engagement in healthcare refers to the process of actively involving patients in their care through communication, education, and technology. Patient engagement is critical to adherence, loyalty, and population health. With QliqSOFT's Quincy Digital Engagement Platform, providers can enhance patient engagement by automating outreach, facilitating secure communication, and enabling patients to easily connect with their care team when needed.

Our Quincy Digital Engagement Platform enhances patient engagement by delivering proactive outreach such as improved discharge follow-ups, secure care transitions, and reduced phone calls through automated outreach. Features like HIPAA-compliant forms, SDOH surveys, and branded messages enable patients to provide data before a visit, allowing staff to dedicate more time to patient interaction.

HIPAA-compliant forms ensure patient data is collected and shared securely, meeting federal privacy and security standards. QliqSOFT offers no-code tools for creating and deploying these forms, enabling healthcare providers to collect critical information while maintaining patient privacy. It also provides secure ways to send, track completion, and upload PDFs or discrete data into EHRs.

QliqSOFT provides standard APIs, FHIR integration, web hooks, and services to enable clients to integrate QliqSOFT solutions into third-party (e.g., EMRs, contact center, and triage) solutions supporting:
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The two-way exchange of discrete data
Uploading PDFs into third-party systems (consents, insurance cards, driver's license images, etc.)
Embedding QliqSOFT solutions and workflow within SaaS-based solutions
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Organizations also have the option to embed QliqSOFT solutions into their staff workflow using iFrames and single sign-on.

Organizations can reach patients who are due for preventive care or maintenance but have not scheduled an appointment, improving population health and increasing value-based care incentive revenue. Automated patient outreach reduces phone calls, saves staff time, and ensures timely communication with patients. QliqSOFT's platform supports branded messages, secure follow-ups, and live video calls, improving patient satisfaction and adherence to care plans.

No code tools and QliqSOFT build assistance enable you to launch any outbound campaigns where you need to communicate with large groups of people, including:
Post-discharge follow-up
Closing gaps in care
Digital form collections
No-show prevention reminders
Disaster recovery communications
Community outreach
All campaigns are automated and fully customizable.

QliqSOFT reduces contact center staff burden by offering secure two-way digital communication:
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Automating common outreach activities, such as appointment reminders, check-in instructions, lab result notifications, and follow-up care, using texting or email outreach. 
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Offering inbound asynchronous patient-initiated secure texting options with a live agent or with an AI conversational chatbot.