Hospice Bereavement Solution

Yes. The bereavement program can be fully tailored to yourhospice’s brand standards, workflows, and bereavement risk model soit feels like an extension of your own team rather than a generic third-partytool.​

• Branding: Messages can use your hospice’s name, logo, colors, and voice, so every text or email looks and sounds like it is coming directly from your organization, not a vendor.
• Message Content: You can customize the exact wording of outreach (condolence notes, education, holiday messages, anniversary touches) to match your bereavement philosophy, spiritual framework, and cultural considerations.
• Timing and Cadence: The schedule of outreach (e.g., immediate, 1 week, 1 month, quarterly, holidays) is configurable, allowing you to align with your policy, IDG expectations, and any state or accreditation standards you follow.​
• Risk Groups and Eligibility: Workflows can be set so that specific bereavement risk tiers (low, moderate, high) or relationship types (spouse, child, caregiver of concern) receive tailored sequences, with options to increase, decrease, or stop outreach based on staff assessment or caregiver response.

This bereavement solution guides families through astructured, multi-touch support journey that extends well beyond the patient’sdeath, combining automated yet compassionate communication with on-demand humanconnection when needed.​

• Messages: Families receive a series of timely, empathetic messages after the death (for example: immediate condolence and “what to expect this week,” then check-ins at key milestones like 1–2 weeks, 1 month, holidays, and anniversaries). These messages normalize grief reactions, offer simple coping tips, and remind families that support is still available.​
• Resources: Each touchpoint links to practical and emotional support resources such as grief education articles, short videos, support group information, and contact options for hospice bereavement staff, so families can choose the level of engagement that fits them in the moment.​
• Outreach Channels: Communication is delivered through convenient digital channels (text or email), with clear invitations to reply, request a call, or schedule a visit, allowing bereavement staff to prioritize higher‑risk or higher‑need caregivers flagged by their responses or non-responses.​
• Duration: The outreach cadence is designed to align with typical hospice bereavement standards, maintaining regular touchpoints across the first several months and extending up to a year after the patient’s death, with flexibility for the hospice to adjust frequency and length based on policy and caregiver risk level.​

The bereavement solution provides auditable contact history and privacy controls designed to support hospice documentation and CMS‑aligned bereavement practices.

• Contact Documentation: Every automated and manual bereavement touchpoint (texts, emails, digital contacts or virtual visits done by staff) is recorded with date, time, recipient, channel, and message status, creating a defensible contact history for surveyors and internal audits.
• Reporting and Outcomes: Dashboards and exportable data allow you to view outreach volume, response rates, high-risk flags, and follow-up actions, supporting bereavement program evaluation and leadership reporting on caregiver engagement over time.​
• Compliance Safeguards: Role-based access, secure transmission, and clear consent/opt-out management help maintain HIPAA-appropriate use of PHI.

Most hospices can have the bereavement program live within 2–4 weeks, depending on how quickly content and workflows are approved on your side.

• Initial setup (basic configuration and standard templates) can usually be completed in a few business days.
• Implementation with your EMR is dependent on EMR staff availability. This does not need to slow down start of the program as QliqSOFT supports CSV file imports of caregivers during this period.
• The longer part of the timeline is aligning with your team on message content, branding, and risk-based workflows; once those decisions are made, go-live can occur shortly after.

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