First Choice Neurology Testimonial

Right before the pandemic started in November of 2019, we started looking at software to communicate remotely because we knew we needed that with our patients. We have elderly patients. Our average age, even though we have pediatric neurology also, is about 52 years old. But we do have patients that suffer from Alzheimer’s, Parkinson’s, and have an array of issues. On average, we see about 1,600 patients a day throughout all our offices and the hospitals we serve, and about 900 of those are office patients. At the height of COVID, we were probably seeing about 600 to 700 telemedicine visits a day, and most of this was being done through QliqSOFT remotely, making sure that every patient was being taken care of, documents were provided, and documents were obtained.

This has helped us do all the patient check-in registration ahead of time, saving us on average about 18 minutes in the check-in process. That means that patients get to the office and they literally get greeted by somebody who says, “Come on in,” which is the most beautiful thing to see. You can go on any day to the office, see a new patient, and they are told, “Come on in,” and their faces just drop, like, “What happened? Don’t you have to give me forms and things?” All of that is already done. They have signed everything, they did everything, IDs have been scanned, insurance has been scanned, and everything is already in the EMR. Little by little, we discovered that we had a treasure box that just kept opening up and giving us a lot of cool stuff and tools.

Our physicians were able to decide whether or not they wanted to go home earlier or they wanted to add patients. It also reduced our overtime by 18 percent in this office in particular, because nobody had to stay later or come in earlier to do any of that paperwork they were doing. So my senior physicians, who are better off, decided, “I’ll finally get to dinner on time; my wife will be happy.” And my younger physicians, who are trying to pay off medical school, decided, “Hey, I’ll add one to two patients a day.” Some have added one in the morning and one in the afternoon, and some added two at the end of the day.

One of our satellite offices was having a hard time finding front desk people, so we said, “We will not have any front desk staff.” The corporate office has a contact center call center, and we decided we would let them do the check-in and checkout remotely. This office is about 46 miles away from the corporate office. It is very far. What we did is send a message through QliqSOFT in the morning, telling all the patients, “When you get to our parking lot, click here.” They would click, and the check-in staff would check them all in, collect co-payments, do anything they needed to do, and then they would remotely open the door to the waiting room and tell the patient, “Just sit in the waiting room; the doctor will come and get you when he’s ready.

We would alert the doctor that the patient was there, and when he was ready, he would bring in the patient. Then we would contact the patient again through the same conversation when the patient left and provide all the checkout information. As of now, and for over a year, that office has not had a front desk person. So you can imagine the savings there.

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