Key Capability
Spruce Health
QliqSOFT
Secure HIPAA-Compliant Messaging
Yes, patient & team messaging in app. Features include fax, video, and a unified team inbox
Yes, app-based care-team chat, app-less secure texting, virtual visits with patients or providers
Medical Phone System (VoIP)
Yes, an advanced phone system and routing
Staff call patients using caller ID masking to preserve private phone numbers and route return calls to organizational contacts
Appointment Reminders & Broadcast Messaging
Bulk/broadcast available on Communicator plan
Campaigns & broadcasts across SMS & email with no-code automation
Chatbots & Workflow Automation
Rules-based “Workflow Automation,” team routing
Automate routine communication with AI chatbots and a no-code builder, including starter templates
Digital Forms & e-Signatures
Not a core advertised focus; relies on messaging + links (and selected integrations)
Robust digital forms and HIPAA-compliant e-signatures with scoring (e.g., PHQ-9) and data capture integrated within secure patient messaging
Virtual Visits
Yes
Integrated video visits within messaging & forms
App-less Patient Experience
A patient app is required for secure messaging; the app is free
App-less by design (patients and providers engage via SMS, email, and QR code, no app downloads), which is proven to reduce barriers to engagement
EHR Integrations
Selected EHRs (e.g., athenahealth, Elation) and API; guidance for others
Deep integrations with major EHRs (Epic, athena, CPSI, eCW, etc.)
Team Collaboration & Tasking
Yes (group messages, tasking)
Yes. Unlimited groups and robust role-based security (staff chat, on-call scheduling, secure transfers)
Real-Time Patient Outreach
Group broadcast, fundamental triggers
Campaign automation, broadcast, follow-ups
