AI Voice Agent for Healthcare

Meet QliqAGENT, Your Most Productive Employee

Support care teams with a 24/7 AI voice agent that amplifies your staff 100x by thinking like a clinician and responding to patients with empathy.

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QliqAGENT AI Voice Agent for Healthcare answering inbound calls
A female patient interacting with QliqAGENT via phone

Who is QliqAGENT?

QliqAGENT is an AI Voice Agent for Healthcare designed to extend existing clinical and administrative workflows to the phone channel, so more calls become completed assessments, scheduled visits, and documented touchpoints, not abandoned voicemails.

  • Answers inbound calls with natural, empathetic conversations in 20+ languages.
  • Captures structured intake details and follows your triage and routing protocols.
  • Books visits, schedules callbacks, or escalates to a live nurse with a precise summary of the interaction.
  • Syncs call outcomes and next steps into your EHR to cut manual documentation and missed follow-ups.
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An AI Voice Agent for Healthcare - How QliqAGENT Works

From call to conversion in five simple steps. No phone trees. No robotic scripts. Just natural, empathetic conversation.

Patient Calls
Your Number

AI Voice Agent answers instantly. No hold music. No "press 1 for..." Just a warm, human-like greeting.

Empathetic Conversation

AI builds trust through same-language fluency, empathy, and active listening. "I understand this is a difficult time..."

Gathers
Information

Collects chief complaint, urgency assessment, patient preferences, insurance details—all through natural conversation.

Routes
Appropriately

Books appointments, transfers to nurse (if needed), schedules callbacks, or escalates to live expert based on your protocols.

Updates Your Systems

Automatically syncs with your CRM, EHR, or integrates with Quincy/QliqCHAT. No manual data entry.

Augment Your Team, Don't Replace Them

Your super-human employee works alongside your existing staff—amplifying their capacity for higher throughput 24/7—so they can focus on complex cases while AI handles routine work.

Your Staff

Focuses On:

  • Complex patient cases
  • Clinical decision-making
  • Empathy for difficult situations
  • Building patient relationships
  • What only humans can do

QliqAGENT

Handles:

  • Routine intake calls (24/7)
  • Appointment reminders
  • Prescription refill reminders
  • Payment & lab reminders
  • Repetitive admin work

The Result

Amplified Capacity:

  • 3X higher throughput
  • 24/7 coverage (no overtime)
  • Zero burnout for staff
  • More meaningful work
  • Better patient outcomes

How it Works Together

Scenario: A family calls at 2 AM about their mother who just got discharged from the hospital after a stroke.

QliqAGENT

Answers instantly, gathers details (chief complaint, urgency, insurance), builds trust with empathy

Your Nurse

Receives warm handoff with all context, focuses on clinical assessment and care plan

The Result: Patient gets immediate response at 2 AM (no missed opportunity). Your nurse handles meaningful clinical work (not routine data entry). Higher conversion. Better experience.

Why QliqAGENT as Your AI Voice Agent?

Built by veteran healthcare entrepreneurs who've spent over a decade building real solutions for real problems. Trusted by 1,000+ healthcare organizations.

Feature

QliqAGENT

Other AI Voice Agents

Virtual Staff Marketplace

Inbound + Outbound

Handles both directions seamlessly

Mostly inbound-focused

Can do both (if trained)

Staff Amplification

Super-human employee in your org

Standalone automation tool

Staff replacement model

EHR Integration

Fast-tracked 48 hour go-live

Custom project lasting 3-6 months

Manual data entry required

Same Language Fluency

20+ languages, cultural nuance

Limited language support

Human fluency (when available)

Empathy Training

Healthcare-specific empathy AI

Generic conversation scripts

Variable (depends on agent quality)

Custom Workflows

No-code builder, fully customizable

Limited customization options

Manual training required (weeks)

Deployment Time

48 hours (EHR integration included)

3-6 months (EHR integration custom project)

2-4 weeks (recruiting + training)

Turnover & Burnout

Zero turnover, never sleeps

No turnover, always available

25-40% annual turnover

HIPAA Compliance

SOC 2 Type 2 certified

HIPAA-compliant (varies by vendor)

Requires staff training & monitoring

Integration Ecosystem

Quincy + QliqCHAT + 50+ EHRs

Standalone (custom EHR integration)

Manual processes, no auto-sync

Conversion Tracking

Real-time analytics, AI optimization

Basic call logs and reporting

Manual tracking required

Scalability

Instant (1 to 10,000 calls/day)

Scales automatically

Requires hiring & training more staff

Healthcare Experience

11+ years in healthcare,
1,000+ organizations,
know every EHR setup

1-3 years (new entrants)Learning EHR integrations

Healthcare-focused staffing agencies

Oracle Health Logo

Integration for Productivity

Connect QliqAGENT with your current tech stack to optimize care and engagement.

  • Bi-Directional EMR Integration
  • Upload Conversations & Attachments
  • HL7 / FHIR / ADT / MDM Compabitble
  • Active Directory Integration with SSO
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Frequently Asked Questions (FAQs)

QliqAGENT is QliqSOFT's AI Voice Agent for Healthcare that handles inbound patient calls and makes outbound calls for appointment reminders and follow-ups with natural, empathetic voice conversations. QliqAGENT is the third pillar of the QliqSOFT ecosystem:

  • Quincy: Automates patient engagement (surveys, check-ins, follow-ups)
  • QliqCHAT: Coordinates care team communication internally
  • QliqAGENT: Handles phone intake and outbound calling

Together, these three solutions facilitate complete healthcare automation.

Inbound calling means the AI answers incoming calls from patients, families, and referral sources. It handles:

  • New patient / referral inquiries
  • Insurance verification questions
  • Service area eligibility
  • Scheduling first assessments
  • Answering common questions about services
  • Transferring complex cases to human staff

Available 24/7, including nights, weekends, and holidays.

Outbound calling means the AI proactively calls patients on your behalf. Use cases:

  • Appointment reminders: Call patients 24-48 hours before scheduled visits
  • No-show prevention: Confirm attendance, offer reschedule options
  • Follow-up care: Check on patient recovery after discharge
  • Wellness checks: Proactive outreach for chronic care management
  • Re-engagement: Contact inactive patients to resume care

Staff augmentation means the AI works alongside your human team to increase capacity without hiring. It handles:

  • Routine intake calls
  • Appointment scheduling
  • Insurance verification questions
  • After-hours coverage
  • High call volume periods (flu season, referral surges)

Your team focuses on complex cases requiring human judgment. AI handles high-volume, repeatable tasks.

QliqAGENT and QUINCY work together seamlessly:

  • QliqAGENT: Handles phone intake, schedules first assessment
  • QUINCY: Automatically sends welcome SMS, pre-visit surveys, post-visit follow-ups

Example: QliqAGENT answers a call, schedules a home assessment for Thursday. QUINCY immediately texts the patient: "Your assessment is confirmed for Thursday at 10 AM. Here's what to expect..." Then sends a post-visit satisfaction survey automatically.

Result: Zero manual work. Complete patient journey automation from first call to ongoing engagement.

QliqAGENT and QliqCHAT create seamless internal coordination:

  • QliqAGENT: Takes patient call, schedules appointment
  • QliqCHAT: Securely notifies care team, assigns tasks, coordinates logistics

Example: QliqAGENT schedules a skilled nursing visit. QliqCHAT immediately alerts the nurse: "New assessment Thursday 10 AM, 123 Main St. Patient needs wound care." The scheduler, nurse, and supervisor all see the update in real-time.

Result: Your team is always informed, always coordinated, without manual communication.

Deployment of QliqAGENT takes 48 Hours. Below is an sample timeline:

  • Day 1: Consultation, provide intake scripts/protocols, configure QliqAGENT
  • Day 2: Test calls, integrate with phone system, calendar, Quincy, QliqCHAT
  • Day 3: Go live with monitoring and support

No IT team required. No expensive infrastructure. No long contracts.

Yes. As a modern AI Voice Agent for healthcare, QliqAGENT can conduct full conversations in multiple languages. QliqAGENT automatically detects the callers language prefernce and switches seamlessly.

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