Protect patient and provider privacy with caller ID masking. Organizations that implement Qliq Assisted Calling, give their clinicians the confidence to make the leap from a secure text to a phone call directly from our Qliq Secure Texting app. The simple, yet powerful way to provide additional security and assist with return call routing, without requiring providers to use separate devices or lines.
Call masking is a telephone feature to display a designated phone number on outbound calls. Callers can only see the caller ID that you set and not your actual phone number or extension. Qliq Assisted Calling allows your team to use a primary phone number or a local virtual number for a regionally focused calling campaign. The use of a masked number is safe and easy to use to protect your personal number. Improve your customer experience and safeguard your clinician’s personal information.
Connect with patients without exposing your direct line or cell phone number
Set the callback number to your switchboard, front desk, or call center
Display your organization’s name and number when placing calls
Securely engage with patients directly from the Qliq Secure Texting app
Sometimes things can’t wait. Test results have to be communicated. Patients have to be called back. But providers should never be asked to sacrifice their personal mobile numbers to close those communication loops. More often than not they’re left with an impossible choice, dial *67 (which only works sporadically) and risk your call not being answered or start hunting down an available hospital landline. Qliq Assisted Calling removes the guesswork and promotes the callback number you need patients to know.
Our call masking feature is a secure calling solution that allows healthcare organizations to protect both patient and provider privacy by masking the caller ID. It enables calls to be routed directly through the Secure Texting app without revealing personal or direct line numbers.
Caller ID masking replaces the clinician’s actual phone number with a designated organization number or a virtual number. This ensures that the recipient only sees the masked number, protecting personal information.
Yes, our call masking feature is fully HIPAA-compliant. It safeguards patient information by ensuring private communications and preventing the disclosure of personal mobile numbers during clinical callbacks.
Yes, the system supports instant call routing. You can configure callback numbers to route directly to your front desk, switchboard, or call center, streamlining patient communications.
Hospitals, health systems, ambulatory centers, and remote care teams can all benefit from Qliq-Assisted Calling. It is ideal for any setting where staff use their personal phones and want to maintain their privacy.
You can request a personalized demo directly from the webpage by filling out the contact form. Our team will guide you through implementation and answer any additional questions you may have.
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