BacklineHealth vs QliqSOFT

BacklineHealth Alternative

Backline (by DrFirst) is known for secure messaging and telehealth. However, healthcare systems today require more than just texting tools; they need automation, patient engagement, and measurable ROI. That’s where QliqSOFT outperforms Backline.
‍
With HIPAA-secure chat, digital forms, e-signatures, AI chatbots, and app-less patient engagement, QliqSOFT delivers a complete platform designed for modern healthcare workflows.
‍

Know More About Quincy

Key Capability Comparison

Key Capability

Backline (DrFirst)

QliqSOFT

HIPAA-Secure Texting
Yes
Yes
Virtual Visits
Yes
Yes
App-less Patient Experience
Yes
Yes (SMS, email, QR no portals, no downloads)
Mass Messaging & Broadcast
Yes
Yes (Campaign Manager + automation rules)
AI Chatbots
No
Native, no-code bot builder
Automated Outreach/Notifications
Limited
Yes (Campaign Automation & Messaging)
Digital Forms
Limited (ACP focus)
Advanced, scored forms (PHQ-9, SDOH, risk assessments)
Scored Clinical Assessments (PHQ-9)
Not offered
Yes — auto-scoring & EHR write-back
HIPAA e-Signatures
Not native
Built-in e-signature workflows
Staff On-Call Scheduling
Yes
Integrated, real-time coordination
EHR Integrations
Yes
Yes (Epic, Cerner, athena, NextGen, WellSky & more
Workflow Automation
Basic
Robust, customizable, no-code
AI-powered Patient Engagement
No
With Quincy AI Digital Patient Engagement Platform

Why QliqSOFT is the Smarter Choice for

Unified Patient & Provider Experience

Unlike point solutions, QliqSOFT unifies secure campaigns, care-team chat, virtual visits, e-signatures, and advanced forms, tying them to EHR data and automations. That means fewer vendors to manage, fewer portals for patients, and consistent workflows for staff.
‍

App-less by Design

Reach patients where they are; via SMS, email, or QR codes that don't require downloads or logins. Then, escalate to secure messaging or video when PHI is involved. This reduces no-shows, speeds intake, and increases response rates.

QliqSOFT Advantages Over BacklineHealth

  • AI-driven patient engagement: Automate check-ins, form collection, outreach campaigns, and reminders to boost adherence and satisfaction
  • No-code workflow automation tools: Let care teams customize routing, notifications, and digital workflows without IT support
  • Industry-leading EHR integrations: Supports major EHRs, HIEs, and interfaces for real-time document and data exchange
  • Advanced digital signature collection: HIPAA-compliant signatures for forms and consents, no paper or separate apps
  • Broadcast and campaign messaging: Targeted, scalable campaigns for education, alerts, and engagement beyond point-of-care

Quincy – Digital Engagement Platform

With QliqSOFT’s Quincy, healthcare teams get:
‍
  • No-code build tools to create and integrate forms, signatures, and campaigns
  • Secure, app-less virtual visits, calls, and messaging
  • Multi-channel workflows for patients and care teams
  • Intelligent reminders, behavioral check-ins, and educational content delivery

Native, Robust E-Signature & Digital Forms

  • HIPAA-compliant, AI-powered forms for intake, consent, and disclosures​ that can be delivered by secure patient texting or email
  • Ability to capture data and signatures on PDFs
  • The ability to score forms and respond based on patient risk (e.g., PHQ-9)
  • Ability to automatically upload PDFs or discrete data into the EMR
  • Branded, secure patient experience, no app downloads

Outcomes with QliqSOFT

  • Lower patient call volumes and faster triage
  • Efficient digital intake with fewer no-shows
  • Reduced readmissions
  • Boosted staff productivity and morale
  • Demonstrated increase in patient and clinician satisfaction

QliqSOFT is the Right Alternative for BacklineHealth by DrFirst

Backline: Ideal for those with limited needs, such as secure texting and telehealth.

QliqSOFT: Best if you want an enterprise-ready platform that automates workflows, integrates with EHRs, manages e-signatures and forms, and scales across your entire system.
‍
Disclaimer: Compared the features of BacklineHealth and QliqSOFT on the 20 Oct 2025.
‍

Reach Your Patients
Like Your Portal Never Could

Download

QliqCHAT For MobileQliqCHAT For Desktop

Ultimate Guides

Healthcare Call Center Automation
Healthcare Chatbots
HIPAA-Compliant Electronic Signatures
HIPAA-Compliant FormsHIPAA-Compliant Secure TextingHome Health Value-Based Care
Patient Engagement Software
Patient Messaging

Resources

CareersBlogWebinarsSuccess StoriesPatient Portal ResearchBest Practices for Digital Patient EngagementContact UsFAQHIPAA StatementTrust Center

Legal

Terms of ServiceApp Privacy PolicyPrivacy PolicyCookie Policy

© 2025 QliqSOFT, Inc. All Rights reserved