Offboarding Done Right: Best Practices for Removing User Access in Healthcare

QliqSOFT understands that employee departures are a routine part of managing any organization. But in healthcare, where trust and data security are paramount, how you handle system access during offboarding isn’t just an IT task – it’s a compliance safeguard and a patient protection measure.

Did you know?
Up to 20% of data breaches involve former employees retaining unauthorized access to systems and data. (Source: IBM)

We’re committed to helping healthcare organizations keep their communication tools secure. That means not only designing robust systems, but also guiding teams to use them safely and strategically.

Here’s why it matters.

When Timing Goes Wrong: A Real-World Lesson

Recently, a customer shared a cautionary experience with us. An administrator at a healthcare organization terminated an employee and informed them of the decision before revoking their QliqSOFT account access. In the short window between the conversation and account removal, the employee sent an inappropriate message to the entire team.

The administrator disabled the account within minutes, but the damage was already done.

Unfortunately, this scenario isn’t uncommon. Whether the intent is malicious or emotional, a single message can erode team morale and expose organizations to reputational, operational, or compliance risks.

“Think of it as changing the locks before informing a tenant – security comes first.”

The Hidden Costs of Poor Offboarding

Beyond immediate disruption, inadequate offboarding procedures can lead to:

• HIPAA violations, if terminated employees retain access to protected health information
  
  
• Legal liability, from inappropriate communications sent using company systems
  
  
• Team disruption, affecting patient care quality and staff productivity
  
  
• Data breaches, damaging your organization’s reputation and patient trust
  
  

Offboarding Best Practices: Wipe, Disable, Remove

Here is the safest, most effective way to offboard an employee in your QliqSOFT environment:

1. Wipe the User’s Account Data

Before any offboarding conversation, initiate a secure data wipe on the user’s devices. QliqSOFT provides data wipe capabilities to clear any sensitive information cached locally. Even if their phone, tablet, or computer falls into the wrong hands later, your organization’s data remains protected.

This safeguards both your internal communications and your patients’ privacy – critical pillars of HIPAA compliance.

2. Disable the User’s Account

After wiping device data, disable their account access. This prevents the user from logging in, sending messages, or accessing sensitive information after the conversation takes place.

3. Remove the User from the Organization

Finally, remove the user from your QliqSOFT organization entirely to ensure:

• Their contact profile is deleted from team directories
  
  
• They’re removed from all group chats and communication threads
  
  
• No lingering access points remain in your environment
  
  

Key Takeaway:
Offboarding Checklist: Wipe → Disable → Remove
The proven sequence to protect PHI and prevent security gaps.

Creating Your Offboarding Checklist

Consider implementing a standardized offboarding checklist that includes:

• Coordination between HR, compliance, and IT departments
  
  
• Clear timelines for each step of the process
  
  
• Documentation requirements for compliance and auditing
  
  
• Regular reviews to ensure procedures are followed consistently
  
  

Looking Ahead: Message Recall on the Horizon

We understand the stakes when offboarding goes wrong. That’s why we’re exploring a future admin-side message recall feature, allowing administrators to retract messages sent by a user – even after delivery.

While this capability is still in development, it reflects our broader commitment: giving your organization better oversight and control without compromising your team’s ability to collaborate efficiently and securely.

Offboarding Should Never Be Rushed

Employee departures are inevitable. Preventable security lapses aren’t.

By following the wipe, disable, remove sequence, you maintain operational control, protect sensitive data, and uphold the trust your patients and teams place in you every day.

Remember: In healthcare, every security decision impacts patient trust. A well-executed offboarding process isn’t just about protecting your organization – it’s about honoring your commitment to patient privacy and care quality.

Ready to Strengthen Your Offboarding Protocols?

Contact QliqSOFT today to learn how our secure communication solutions and purpose-built offboarding safeguards can support your compliance and operational security goals.