Over the last 4 months I have given close to 200 demos of our secure messaging application, qliqConnect, to a variety of organizations, ranging from solo practices to large health systems... and just about everything in between. While our primary objective is to help healthcare professionals communicate securely and efficiently, there is no denying that the “SMS problem” is at the forefront of the compliance consciousness.
The “SMS problem” is, of course, the widespread use of SMS-based texting by healthcare professionals to communicate sensitive protected health information (PHI). While this is not exactly a new problem, it is becoming clear that the heightening enforcement of HIPAA and HITECH privacy and security regulations by both the Office of Civil Rights (OCR) and state attorney general offices is forcing covered entities to take a much closer look at previously ignored gaps.
Despite the explosive growth in organizations seeking a secure alternative to SMS, the question I am most frequently asked is, “Why isn’t SMS HIPAA-compliant?” On one level, it’s a good thing that so many organizations are getting the word and are beginning to explore alternative solutions. On another level, however, I think the general lack of understanding of SMS’ inherent limitations helps to perpetuate the belief by end users that it’s not as bad as people make it out to be. As one CIO lamented, “it’s pretty hard to convince the docs to stop texting when I can’t draw a clear picture for them why they shouldn’t.”
We couldn’t agree more, so we created this infographic in the hopes that users can understand why SMS - while great for exchanging recipes with your new BFF - might just not be the best way to exchange PHI.
With over two decades of technology entrepreneurship background, Krishna Kurapati started QliqSOFT with the strong desire to solve clinical collaboration and workflow challenges in US Healthcare. During the late 90s, Krishna co-founded IPCell to build the first Cable IP Telephony switch, eventually selling the company to Cisco Systems. In 2003, he started Sipera (acquired by Avaya Systems) to solve security issues for Unified Communications' and raised over $30MM in venture funding. Additionally, he has been actively involved in the early-stage financing of startups in both the US and India.
Engaging Patients and Connecting Care Teams Through Interactive Digital ConversationsLearn More
AllianceChicago, a national network of more than 70 community health centers (CHCs) across 19 states, today announced the publication of a quality improvement-focused article titled “CHEC-UP: A digital intervention to reduce disparities in well-child and immunization completion in community health” in Telehealth™ & Medicine Today. The project focus was made possible with the donation of QliqSOFT’s Quincy artificial intelligence (AI)-powered chatbots.
The journey of the specialty pharmacy patient is a complex and expensive process, as most any hub services participant knows. It starts when the patient is diagnosed with a life-changing chronic or complicated condition and the pharmacy receives the order for a specialty drug.
When thinking about a healthcare emergency preparedness plan, how much does compliance matter in your disaster communications? If your organization is in the throes of a power outage from heavy storms or a cyber attack that’s left your network down, thoughts of compliance may not be top of mind.