Close the Gap Between Internal and External Communication

QuincyCHAT is the rebranding of what is currently known as Virtual Conversations, HIPAA-secure one to one texting. QuincyCHAT enables staff to communicate bidirectionally with patients, external partners, physicians, etc. in an app-less, secure way. QuincyCHAT is now integrated with QliqCHAT secure staff texting so that a user with permissions can use both capabilities within the same app and log in. 

QuincyCHAT is a purchased upgrade for QliqCHAT customers. If you pursue this option, you can offer an app-less bidirectional, secure texting option to patients and others. You also have the option to complete virtual visits, create and send forms for e-signature or data capture, and/or add digital assistants. These expanded capabilities are currently only available on the Quincy digital communication platform.

Organizations who have licensed both QliqCHAT and Virtual Conversations (now QuincyCHAT) or Virtual Visits can securely text with patients and others from within the QliqCHAT mobile and desktop apps. To access QuincyCHAT go to your avatar and click on QuincyCHAT. 

If you have an active license, this link will be enabled. If you do not, you will get a message that QuincyCHAT is not enabled, and it will direct you to reach out to support.

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If the organization has not licensed QuincyCHAT or they have but the QliqCHAT user doesn’t have permission to access QuincyCHAT, they will see this message.

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Your license determines how many people have access to QuincyCHAT.  Your administrator controls how the licenses are assigned. For an individual QliqCHAT user to access and use QuincyCHAT, that QliqCHAT user would also have to be set up as an agent to at least one widget used for QuincyCHAT.

You have the option of licensing QuincyCHAT for additional agents.

QuincyCHAT recipients and messages are displayed separately from QliqCHAT staff messages. Agents can see QuincyCHAT messages by going to their avatar and clicking on QuincyCHAT.

Yes, and each agent will see the same widgets and patient activity regardless of where he/she accesses it.

Yes, organizations today use this capability, for example, to send forms to physicians to sign orders, send forms to individuals with Power of Attorney (POA), and communicate with partners without the need for partners to download an application.

Yes, that feature has not changed.

No. It is a configuration setting that QliqSOFT can turn on in minutes.

No, a single login and password provides access to both.

Yes. This is an optional convenience to reduce multiple log-ins.

QliqCHAT enables secure staff-to-staff communication between individuals or a group.  If you have individuals and groups needing to collaborate or coordinate care, or if you have managers that need to communicate securely with groups of staff, QliqCHAT is a great option. 

Organizations also use QliqCHAT to manage on-call schedules or track staff in the field to quickly find local and available staff to see a patient.

Many clients use QuincyCHAT to reduce phone tag and more efficiently communicate with patients. They also find the ability to quickly collect information directly from patients, to prepare for a visit or to check in with a patient between visits, or to capture signatures on physician orders or forms. 

Yes; users with permission can access the Conversation Activity report where users see all email and SMS messages that agents send to recipients in one spot. Users can filter based on a number of data elements and time periods and export to CSV if additional manipulation is needed.  If you need permission to view this report, contact your QliqSOFT admin.

The Admin does this for QuincyCHAT at the widget level by opening the widget where the agent is included and deleting the agent. This deletes the agent from having access to the widget but does not delete the user from Group Settings.

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