In the “
State of Automation 2022 Report,” a national survey of 1,000 American healthcare professionals, respondents on average said that their staff
spends 57.5% of their time on repetitive tasks such as data entry and documentation. Employee burnout emerged as a top concern due to the administrative burden.
These issues can be costly, impacting physician retention, health system profitability, and, most importantly, patient outcomes.
McKinsey & Company reports that the worsening clinical labor shortage is a significant contributor to the projected increase in healthcare costs over the next five years.
What’s more, today’s consumer has adopted digital engagement in other aspects of their life. They expect seamless transactions and engagement online as part of clinical care. Patients are smarter, more skeptical, and have more options in healthcare. Now more than ever, healthcare organizations need to attract, retain, and continually satisfy a high patient volume wherever they are.