Although chatbots are popping up everywhere, there is often confusion about what they do and why it matters. Here’s a quick discussion on the use of chatbots in healthcare applications.
Healthcare chatbots provide a tireless, constant source of 24/7 convenience and companionship for consumers. Patients want instant answers at the first point of contact, not generic information prompting them to figure out its impact. Chatbots respond immediately to patient-initiated requests and reach out to provide and collect data. Patients entrust sharing their personal information thanks to the anonymity associated with chats, which lessens the fear of being judged.
These same benefits make chatbots further useful for chatbot-to-staff interactions that contribute to increasing profitability and practice efficiencies while improving the patient experience.