@EdMarx nicely summarizes the threat to physician practices from new entrants spanning payers, high tech, and retail giants. Why is this happening? Surveys show:
Staffing shortages are prolonging call wait times and degrading consumer experiences as frazzled staff struggle to keep up.
This mismatch between desired and actual consumer experience is giving these new players an opportunity to redirect consumers to alternate settings of care. See how First Choice Neurology is fighting back, delivering an impressive consumer experience, providing needed relief to office staff and physicians while quickly generating a more than ten times return on investment using simple but powerful self-serve tools, while:
QliqSOFT can help you reduce the repetitive manual burden placed upon staff while improving the consumer experience with automated virtual care, going live in days to a week delivering results the first month.
Read the full First Choice Neurology success story here.
Experience how chatbots deliver a convenient, personalized consumer experience.
Bobbi Weber is the VP of Portfolio Management and Field Strategy at QliqSOFT. Bobbi is a lifelong learner who is passionate about enabling healthcare transformation. She has 20+ years of healthcare experience, in care delivery, consulting, healthcare IT, and market strategy.
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Prior to the pandemic, telehealth visits ─ delivering patient-provider visits virtually ─ was an afterthought in the care continuum — ill-regarded and little-used beyond patients in rural areas who had few care choices. Virtual visits comprised less than 1% of all outpatient visits. Private insurers generally follow guidelines from the Centers for Medicare & Medicaid Services (CMS), which allowed telehealth in only limited circumstances and paid at 30% below in-office reimbursement rates.