Web App Release Notes

Current Build

Release Date: November 5, 2020

What’s New?

Virtual Visits

  • Invitation History: ability to view the delivery status for invites sent through SMS under the ‘Invites Sent’ tab

Language Support

  • Spanish and French Translations for:
    • Audio Video Self Equipment Test
    • Chatbot conversations
    • Quick Forms
    • Terms and Conditions
    • Chat Widget Messages
    • Video calls
  • Option to enable/ disable ‘Auto-translate’ for Chat Widget Messages

Secure Messaging API

  • Added endpoint Chat Groups

Chat Widgets

  • Search functionality for Agents: the ability to search through the list of Agents for each Chat Widget

Care Campaigns

  • Delete CC: ability to delete previous One Time Campaigns

Security Features

  • Whitelist IP addresses or Countries to limit access
  • Blacklist IP addresses or Countries to limit access

 

Improvements

Care Campaigns

  • Duplicate CC names: user will be prompted to provide a unique name when creating a new One Time Campaign
  • Campaign Details: delivery information made available for One Time Campaigns sent via SMS
  • and Email, including ‘Sent At’ and ‘Opened At’ timestamps

Quick Forms

  • Phone input improved to consider country code
  • Print view: fields display between multiple pages improved
  • Print view: form text displayed in black ink to make it printer friendly
  • Print view: signature field scaled down to occupy less space on the page

OnCall Schedules

  • Improve loading speed of the On Call shifts
  • Shifts that are older than 6 months in the past are not shown anymore

 

Bug Fixes

Quick Forms

  • Fixed translations for field names and data
  • Fixed ‘pull from’ for Quick Forms
  • Fixed ‘Save’ function for ‘Text’ and ‘Upload a file’ fields
  • Fixed file upload for new forms

Secure Messaging API

  • Fixes for Secure Messaging web API

 

Coming Soon

Language Support

  • Progressive translations: Missing translations for selected language will default to English
  • Improvements in translations for Quick Forms, Chat Widget customization, Video Calls
  • Improvements in translations for Chat Bot conversations started from +Chat invites

Previous Build

Release Date: October 21, 2020

What’s New?

Virtual Visits

  • Help Screen: new information section (‘about’), terms and conditions, FAQs
  • Ability to customize the Help Screen in Chat Widget to toggle display of messages, T&C, FAQs
  • Notify user if user is Un-muted and we are NOT registering audio for 10 seconds (check audio level)
  • Show server connectivity for agents and patients on call

Language Support

  • Translations for information on the Help Screen

 

Improvements

Virtual Visits

  • Adjusted audio sensitivity for Self test and calls, to detect the minutest amount of sound
  • Refresh media tracks when any call participant clicks on [?] troubleshoot on the video call

Visit Path

  • Improve load times and page performance by optimizing functionalities

 

Bug Fixes

Language Support

  • Fixed translations for Chat Widget messages (Welcome message, Compliance message, Terms and Conditions, etc)

Visit Path

  • Fix for the ability to select Subgroups

Previous Build

Release Date: August 18, 2020

Virtual Visits

  • Waiting Rooms
  • Perform Audio Video tests using Chatbot in Waiting room for Patients
  • Send Virtual Visit notifications to Patients outside of the US
  • Troubleshooting of Audio Video challenges during Virtual Visits

Care Campaigns

  • Ability to specify the timezone when launching Care Campaigns

Chat Widgets

  • Customize the time lapse between new conversations from the same visitor/patient
  • Restrict SMS messages to specific countries
  • Add more than one SMS number that facilitates Care Campaigns and Virtual Visits local to specific metro regions
  • Restrict the attachment types and size that can be uploaded by users

Quincy API

  • Ability to query for Virtual Visits report using the API

Previous Build

Release Date: March 18, 2020

Virtual Visits

  • Video Conferencing
  • Quick Forms
  • Quick Messages
  • Agent reassignment
  • SMS and Email Invitations