Web App Release Notes

Current Build

Release Date: June 6, 2021

Important Notes for Affected Users

The following products are impacted by this release:

  • Virtual Visits
  • Video Calls
  • Chatbots
  • Quincy API
  • Secure Messaging API
  • User Management API
  • OnCall Scheduling


The following products are NOT impacted by this release

  • QliqCONNECT for Mac
  • QliqCONNECT for Windows
  • QliqCONNECT for iPhone/iPad
  • QliqCONNECT for Android
  • QliqDIRECT
  • QliqSTOR

What's New

Virtual Visits

  • Screen Sharing: feature added for providers to be able to share their screen with the patient over a video call
  • Patient PIP mode: patients will now be able to text during a video call by switching to Picture in Picture (PIP) mode


Third-party Integrations

  • BlockIt Scheduling: Enhancement to allow insurance and distance matching for the provider
  • Pharmacy Prescription Refill Request Integration:  Automated trigger, Patient authentication, Patient Specific Pre-filled Quick Forms

QliqSOFT Self Scheduler

  • Add appointment to calendar: upon appointment confirmation, download the appointment calendar attachment and it to your own calendar
  • Reschedule appointment: the provider will be able to send a request to the patient to reschedule the appointment. When the request is sent, the existing appointment will be canceled

Improvements

Virtual Visits

  • Desktop Inactivity time: video calls will be excluded from the inactivity time

Bug Fixes

Virtual Conversations:

  • Added validation for adding a new patient name starting with a title

Quick Forms

  • fixed ‘pull from’ option for Pain Scale

Previous Build

Release Date: April 29, 2021

Important Notes for Affected Users

The following products are impacted by this release:

  • Virtual Visits
  • Video Calls
  • Chatbots
  • Quincy API
  • Secure Messaging API
  • User Management API
  • OnCall Scheduling

The following products are NOT impacted by this release

  • QliqCONNECT for Mac
  • QliqCONNECT for Windows
  • QliqCONNECT for iPhone/iPad
  • QliqCONNECT for Android
  • QliqDIRECT
  • QliqSTOR

What’s New

Virtual Visits

  • Add an image as Virtual Background to your video feed in a video call. Either set a default image from the Chat Widget settings or add an image in the Video Call.

Please Note: this feature is only available for users with Chrome, Edge or
Samsung Internet browsers, with the latest version.

Chat Widgets

  • Availability feature added to Chat Widget settings, such that the Admins can set the weekly office hours for a widget. If a patient/visitor attempts to start a conversation outside of those hours, they will be presented with the away message set by the Admins in the Chat Widget customizations.

Quick Forms

  • Form Submissions view redesigned to incorporate more data and informative filters. Additionally, making the view consistent with other reporting views across the platform. Enhanced features include:
  • Filter by: forms, status, patients, time of submission
  • Status: when was the form opened, submitted, or if it was abandoned (opened but not submitted)
  • Time taken: between submitting and opening a form
  • Date Field: added the ability to select future dates (3 years into the future) in the Date Selector for Quick Forms.

Chatbots

  • Symptom Checker feature added to Chatbots integration elements: the selected symptom checker template will be auto populated in the bot design upon saving the element.

QliqSOFT Self Scheduler

  • Pre-appointment reminders added to the Reminder Workflow
  • Added the Timezone to appointment confirmation screen and message (SMS/Email)
  • Added a Form Submissions section to the patient profile in QliqSOFT Self Scheduler Appointments: any forms submitted by the patient within the scheduling conversation can be found in that section

Isabel Symptom Checker

  • A new conversational element that integrates Chatbots with the Isabel Symptom Checking algorithm, automating and digitizing the triage process. Once added, all Visitors to the chatbot can assess the severity of their symptoms, and the Qliq Group can customize each severity pathway.
  • The Chatbot will collect demographic and symptom data and allow patients to enter their symptoms in their own words.
  • Predictive text, much like a Google Search, generates a list of suggested symptoms as the patient types. All symptoms are medically precise and come from Isabel’s database of medical symptoms.
  • Free text responses can be formatted as full sentences or a list.
  • Isabel’s deep-learning algorithm will place the patient on a Severity Index, and the Patient will be routed through a Mild, Moderate, or Severe pathway.
  • This integrated feature can be enabled by sending a request to success@qliqsoft.com

OnCall Scheduling

  • Refactor and optimization of OnCall Scheduling for admins.
  • OnCall Schedule link is now in the icon tray at the top left.
  • Ad Hoc Schedule can be created by clicking on a date.
  • Search function improved and list of groups added to light grey column.

Improvements

Chatbots

  • Warning dialog added when copying a Chatbot, to facilitate and warn users of the special message types.

Video Calls

  • Enhanced video quality for virtual background blur functionality.

Bug Fixes

  • Fixed reverse date range selection in QliqSOFT Self Scheduler appointments view

Previous Build

Release Date: April 2, 2021

Important Notes for Affected Users

The following products are impacted by this release:

  • Virtual Visits
  • Video Calls
  • Chatbots
  • Quincy API
  • Secure Messaging API
  • User Management API

The following products are NOT impacted by this release

  • QliqCONNECT for Mac
  • QliqCONNECT for Windows
  • QliqCONNECT for iPhone/iPad
  • QliqCONNECT for Android
  • QliqDIRECT
  • QliqSTOR

What’s New

Virtual Visits

  • Apply a Virtual Background to your video feed in a video call: enable/disable the blur effect for your surroundings on a video call
  • Add an Interpreter as a Third-party participant to video calls:
  • Select the language and service for the interpreter and send the invite
  • To configure the Interpreter services, contact your CSM
  • Interpreter services can be enabled/disabled from Group Settings > Third Party Integrations > Interpreter Services

Please note: At this time you can only add one additional person to a virtual visit – an interpreter or a guest.

QliqSOFT Self-Scheduler

QliqSOFT is releasing its native Self Scheduling tool for booking and managing patient appointments

  • To enable this feature for your group, please contact your CSM
  • Group Admins can create calendar and location resources, and set the availability in terms of bookings, dates and weekly hours
  • One or more calendars can be sent to the patient to pick from and book an appointment
  • The booked appointments can be viewed and managed through the Appointments view

For more information and a demonstration of the QliqSOFT Self Scheduler, please contact your CSM.

Security and Performance

  • Two-Factor Authentication: Users can use an Authenticator App to protect their login
  • For each login, the user will be prompted to enter the token that appears on the app
  • Authenticator Apps supported: Google Authenticator, Twilio Authy

Improvements

Chatbots

  • Video Player Integration within a Chatbot:
  • Add a timeout between 1s and 60s before the next message is displayed after the video player
  • Video player window size increased to make the ads visible

Quick Forms

  • Default values added for ‘First day of week’ and ‘Date format’ in a Date + Time field
  • First day of week: Sunday
  • Date format: YYYY-MM-DD

Quincy API

  • Reports API :
  • Add subgroups to reports
  • Additional filtering on patients, agents, conversations, invitation_history
  • Patient query now supports email addresses
  • Added endpoint to GET previous botcast UUID and message sent

Bug Fixes

  • Fixed: unable to save the Teaser Message for a chat widget

Previous Build

Release Date: March 2, 2020

Important Notes for Affected Users

The following products are impacted by this release:

  • Virtual Visits
  • Video Calls
  • Chatbots
  • Quincy API
  • Secure Messaging API
  • User Management API

The following products are NOT impacted by this release

  • QliqCONNECT for Mac
  • QliqCONNECT for Windows
  • QliqCONNECT for iPhone/iPad
  • QliqCONNECT for Android
  • QliqDIRECT
  • QliqSTOR

What’s New

Chat Widgets

  • “Using the close conversations started before __” feature will now close the conversations in the waiting room, and the invitation urls will be expired
  • “Close new conversations after a certain period?” feature added to close the new conversations in the waiting room
  • Enhanced the process of replying to a patient when they attempt to start a conversation by sending an SMS to the number provided in the Chat Widget
  • If “Limit each Patient or Visitor to one open conversation” setting is on & the Patient/Visitor texts the Chat Widget’s assigned number more than once, they will get a link to open the same conversation if the conversation is open, if closed, they will not receive a response
  • If “Limit each Patient or Visitor to one open conversation” setting is off & the Patient/Visitor texts the Chat Widget’s assigned number more than once, they will get a link to open the same conversation following the set time lapse.
  • If a patient/visitor sends an sms after the time lapse they will receive a link to a new conversation. If the conversation is closed, they will not receive a link.
  • If “Allow Visitors to start a conversation” setting is off & the Patient/Visitor texts the Chat widgets assigned number, they will not receive an SMS link

Chatbots

  • Video Player Integration within a Chatbot. Added the ability to embed a video URL into a chatbot, resulting in the video being embedded within the chatbot.
  • Note: this feature is not compatible with YouTube
  • Ability to pick a DOB in the bot dating back more than a 100 years
  • Added the ability to copy the JSON string of a bot into a new bot, making it possible to make multiple copies of a bot.

Quincy API

  • Webhook identify message origin – SMS or web
  • Manage Patient Group Membership

Domain Redirect

  • Allows the domain used on SMS messages to be changed. The feature must be enabled by Support.

Group Security Settings

  • Added the “indefinite” option to Login Lock Out Failure Time

Improvements

Group Audits

  • Changed the sample csv used to upload users (Members/Non-Members) so that the email/mobile columns are separated
  • Added email information to the Virtual Visits report
  • Added a layer of security, for Members/Non-Members CSV export – the CSV file will be zipped, and can be accessed only using the password provided during the Export

Virtual Visits

  • Agent would see an icon indicating when a chatbot has sent a Quick Form or a Self Test widget to the patient
  • Virtual Visit Activity: Improved the load speed for the dashboard

Quick Forms

  • Character limit and count added for the notice field

Bug Fixes

  • Fixed being able to edit a patient in Care Campaigns
  • Fixed the issue with the missing Quick Form icon for an admin within a subgroup

Previous Build

Release Date: January 29, 2020

Important Notes for Affected Users

The following products are impacted by this release:

  • Virtual Visits
  • Video Calls
  • Chatbots
  • Quincy API
  • Secure Messaging API
  • User Management API

The following products are NOT impacted by this release

  • QliqCONNECT for Mac
  • QliqCONNECT for Windows
  • QliqCONNECT for iPhone/iPad
  • QliqCONNECT for Android
  • QliqDIRECT
  • QliqSTOR

What’s New

Video Calls

  • Feature added to notify the provider if the patient has put the video call screen in the background on their device
  • (Patient) has put the video call in the background. This may affect their audio and video feed
  • Information page added before a Troubleshoot Gif launches in a Video Call, explaining to the patient that their permissions may be denied and that a clip will be shown to them on how to fix it
  • Icons and Notifications added on the Video Call screen to inform the agent if the patient has muted their microphone or turned their video feed off
  • Alert page added to notify the provider if the patient is going through the troubleshoot steps to resolve audio/video/device permissions issues.
  • “Please standby. The patient has received the request and is undergoing device troubleshooting”

Virtual Visits

  • Feature added to be able to search through the list of conversation within a widget on the conversation screen. The conversations can be searched by patient/visitor names
  • Timestamp added to a conversation in the conversation list, indicating the time when the last message in the conversation was sent
  • Agent/Bot name added to a conversation in the conversation list, indicating who the conversation is currently assigned to

Quincy API

  • API reporting end points have been exposed for group level reports based on: Patient List, Organizational Agents, Chat Widgets, Conversation List, Invitation History, Terms and Conditions Acceptance, SMS Opt Out, Form Submissions, Device Tests, and Virtual Visit Reports.

Secure Messaging API

  • Added Recall Message functionality via API

User Management API

  • Added ability to connect External Groups via API

Third Party Integrations

Please contact your Customer Success Manager for more information

  • EMR Integration Engine
  • Includes the ability to sync data between EMR and the Quincy chatbot platform. Supported EMRs include Homecare
  • Home base, Centricity, and Epic
  • Chatbot Self Scheduler
  • Allows patients to schedule an appointment from within a chatbot session.
  • DocuSign Integration
  • Allows providers to acquire signatures in a chatbot session using DocuSign technology.
  • Enhanced Appointment Reminders
  • Easily use chatbots to send out reminders to those patients with upcoming appointments.

Improvements

Video Calls

  • Old Troubleshoot Gifs replaced with new ones that are more informative and intuitive

Equipment Self Test

  • Input Buttons animated to bring attention to them and prompt the patient to click on them to test each equipment – Test camera, Test microphone, Test speaker
  • Test result text changed to reflect the outcome – “Test Passed” or “Test Failed” instead of “Test Performed”

Quick Forms

  • Print margins for Quick Forms increased to 1” to facilitate industry preferences.

Chat Widgets

  • DOB authentication support added for the following formats:
    mm/dd/yyyy | mm-dd-yyyy | yyyy/mm/dd | yyyy-mm-dd

Group Audits

  • Added “Last logged in at” and “Group membership” details to the Agents list exported via CSV in a Group. The outcome of these audits could help an Admin manage agents in a group and a widget, and monitor group log-in sessions.
  • The agent status could be accepted/active/removed

Bug Fixes

  • Fixed the issue with call continuity when the patient puts their call screen in the background in their device
  • Fixed the issue with Equipment test for microphone, when the device permissions are denied
  • Fixed the issue with patients DOB not being imported correctly via CSV in a Care Campaign
  • Fixed the issue with the Copy to clipboard button on the Reports Tab

Previous Build

Release Date: December 14, 2020

What’s New

Chat Widgets

  1. Chat Widget > Settings > General
  2. Cancel Invitation after a certain number of seconds/ minutes/ hours days
  3. Close new conversation after a certain number of seconds/ minutes/ hours days
  4. Chat Widget > Settings > Actions (NEW)
  5. Close conversations created before a date that can be specified

Quick Forms

  1. Ability to add a fixed Time field in a form, which would be pre-set to the date and time when the form is filled and not be editable by the patient

Care Campaigns

  1. CC Individual Message: the text message sent to individual patients through a care campaign will be persistent
  2. Group owners and Care Campaign Admins will have the ability to display/hide the Mobile Number of an individual patient in Edit Patient mode

Virtual Visits

  1. Added the ability to encrypt attachments

Bug Fixes

Visit Path

  1. Fixed – Visit Schedules will be working with some slight visual enhancements
  2. Fixed – User colors will remain persistent after loading data multiple times
  3. Fixed – Map will resize properly when changing tabs
  4. Fixed – Visit Ping CSV export
  5. Fixed – Subgroup selection

Quick Forms

  1. Fixed showing subforms in a form based on conditional logic
  2. Fixed populating the autofill Date/Time field with the correct time showing when the form was filled
  3. Fixed text color for Pulled time preview in a form
  4. Fixed UI being cut off for action buttons in subforms
  5. Fixed autofill Date/Time field to make sure that the user is not able to edit the populated values
  6. Fixed the required field validation on checklists in quick forms
  7. Fixed being able to print a form with multiple subforms

Virtual Visits

  1. Changed warning on video calls for distorted audio on safari version 14.0.1 (shipped with iOS 14.2 and macOS Big Sur)

“This version of Safari browser has issues with Audio. Apple has released an update to address the audio issues. Please update your iOS to the latest version”

  1. Fixed Image distortion issue with opening an image attachment on the patient side
  2. Changed the last message from ‘Empty conversation’ to ‘File’ when the last message sent in a conversation is a file attachment of any kind
  3. Fixed scrolling issue for the ‘Start a Conversation’ dialog on small screens
  4. Fixed sending attachments in conversations
  5. Fix added to correctly classify the Android Devices for the Virtual Visit Activity dashboard
  6. Fixed delivery of messages and message delivery indication

Chat Widgets

  1. Fixed radio button UI issue and tooltip for the Start Button Auto-Translate in Chat Widget > Customizations > Landing page

Care Campaigns

  1. Fixed creating a Care Campaign from Subgroups
  2. Fixed deleting a Care Campaign created in a Subgroup

Previous Build

Release Date: December 3, 2020

What’s New

Quick Forms

  1. Ability to add a fixed Date/ Date-Time field in a form, which would be pre-set to the date and time when the form is filled and not be editable by the patient

Language Support

  1. Chatbot conversations (started from +Chat invites) will translate to the user’s device language (English/ Spanish/ French)
  2. Spanish and French Translations for:
  3. Terms and Conditions
  4. Video Call messages & troubleshooting
  5. Video Call screen – information & action icons

Chat Widgets

(following options are available in Chat Widget > Settings > General)

  1. Ability to ‘Hide All conversations tab’
  2. Ability to ‘Hide Closed conversations tab’

This will help with some patient workflows where you only want to see active and assigned conversations.

Agents Auto Disable

  1. Automatically to Disable an agent when removed from a group – the ‘Disabled’ agent will no longer have access to their conversations, and no new conversations will be assigned to them.
  2. Admin must reassign their conversations to another agent, before deleting them from this widget.

Care Campaigns

  1. ‘Delivered At’ timestamp added to Care Campaigns Details table, which shows when an SMS was delivered
  2. ‘Export to CSV’ functionality added on Campaign Details table to be able to export the campaign details into a CSV format

Form Submissions

  1. Export Submitted forms to CSV

Quincy API

  1. Added end point for Invitation History
  2. Added end point for Form Submissions by form_id
  3. Webhook settings can be modified at the widget level

User Profile

  1. Disabled the ability to leave a group – user will not be able to remove themselves from a Group (Primary Groups)

Bug Fixes

Chat Widgets

  1. Fixed adding agents to Chat Widgets
  2. Fixed ‘Hide old conversations from users’
  3. Fixed deleting an agent from search results of Chat Widget agent list

Language Support

  1. Fixed translations for Quick Forms

Visit Path

  1. Fixed Manual clock out/ ending a visit
  2. Fixed sorting functionality
  3. Fixed filtering functionality & filtering by subgroup

Video Calls

  1. Added warning on video calls for distorted audio on safari version 14.0.1 (shipped with iOS 14.2 and macOS Big Sur)

“This version of Safari browser has issues with Audio. Apple will be releasing a fix in the next version.”

Self Test

  1. Fixed screen freezing issue with the Self Test on Google Pixel 3 XL

Coming Soon

Video Calls

  1. Provider name (editable) to be visible on the patient side
  2. Screen Sharing

Previous Build

Release Date: November 5, 2020

What’s New?

Virtual Visits

  • Invitation History: ability to view the delivery status for invites sent through SMS under the ‘Invites Sent’ tab

Language Support

  • Spanish and French Translations for:
  • Audio Video Self Equipment Test
  • Chatbot conversations
  • Quick Forms
  • Terms and Conditions
  • Chat Widget Messages
  • Video calls
  • Option to enable/ disable ‘Auto-translate’ for Chat Widget Messages

Secure Messaging API

  • Added endpoint Chat Groups

Chat Widgets

  • Search functionality for Agents: the ability to search through the list of Agents for each Chat Widget

Care Campaigns

  • Delete CC: ability to delete previous One Time Campaigns

Security Features

  • Whitelist IP addresses or Countries to limit access
  • Blacklist IP addresses or Countries to limit access

Improvements

Care Campaigns

  • Duplicate CC names: user will be prompted to provide a unique name when creating a new One Time Campaign
  • Campaign Details: delivery information made available for One Time Campaigns sent via SMS
  • and Email, including ‘Sent At’ and ‘Opened At’ timestamps

Quick Forms

  • Phone input improved to consider country code
  • Print view: fields display between multiple pages improved
  • Print view: form text displayed in black ink to make it printer friendly
  • Print view: signature field scaled down to occupy less space on the page

OnCall Schedules

  • Improve loading speed of the On Call shifts
  • Shifts that are older than 6 months in the past are not shown anymore

Bug Fixes

Quick Forms

  • Fixed translations for field names and data
  • Fixed ‘pull from’ for Quick Forms
  • Fixed ‘Save’ function for ‘Text’ and ‘Upload a file’ fields
  • Fixed file upload for new forms

Secure Messaging API

  • Fixes for Secure Messaging web API

Coming Soon

Language Support

  • Progressive translations: Missing translations for selected language will default to English
  • Improvements in translations for Quick Forms, Chat Widget customization, Video Calls
  • Improvements in translations for Chat Bot conversations started from +Chat invites

Previous Build

Release Date: October 21, 2020

What’s New?

Virtual Visits

  • Help Screen: new information section (‘about’), terms and conditions, FAQs
  • Ability to customize the Help Screen in Chat Widget to toggle display of messages, T&C, FAQs
  • Notify user if user is Un-muted and we are NOT registering audio for 10 seconds (check audio level)
  • Show server connectivity for agents and patients on call

Language Support

  • Translations for information on the Help Screen

Improvements

Virtual Visits

  • Adjusted audio sensitivity for Self test and calls, to detect the minutest amount of sound
  • Refresh media tracks when any call participant clicks on [?] troubleshoot on the video call

Visit Path

  • Improve load times and page performance by optimizing functionalities

Bug Fixes

Language Support

  • Fixed translations for Chat Widget messages (Welcome message, Compliance message, Terms and Conditions, etc)

Visit Path

  • Fix for the ability to select Subgroups

Previous Build

Release Date: August 18, 2020

Virtual Visits

  • Waiting Rooms
  • Perform Audio Video tests using Chatbot in Waiting room for Patients
  • Send Virtual Visit notifications to Patients outside of the US
  • Troubleshooting of Audio Video challenges during Virtual Visits

Care Campaigns

  • Ability to specify the timezone when launching Care Campaigns

Chat Widgets

  • Customize the time lapse between new conversations from the same visitor/patient
  • Restrict SMS messages to specific countries
  • Add more than one SMS number that facilitates Care Campaigns and Virtual Visits local to specific metro regions
  • Restrict the attachment types and size that can be uploaded by users

Quincy API

  • Ability to query for Virtual Visits report using the API

Previous Build

Release Date: March 18, 2020

Virtual Visits

  • Video Conferencing
  • Quick Forms
  • Quick Messages
  • Agent reassignment
  • SMS and Email Invitations

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