Product Release Notes

Release Date: 

June 22, 2026

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  • Expanded Active Directory Integration to streamline user management and enhance security across your organization.
  • Real-time Text language translation in QuincyCHAT that makes it easy to connect with non-English-speaking patients and families.
  • Campaign Text-to-Voice Messaging for reaching patients through automated, conversational voice calls—boosting engagement and response rates.

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Quincy

Version Number: 
26.2.2.5

Virtual Visits / QuincyCHAT

What’s New

  • Translations across patient-facing experiences — Patient communications can now be delivered in the patient's preferred language across Quick Forms, Chat Bots, Chat Widgets, Care Campaigns, and +Chat/+Sign/+Form. Admins configure organization-enabled languages in Group Settings. Each patient has a Preferred Language attribute (set when creating, editing, or importing patients), and patients can also switch languages themselves from Patient Chat, +Form, and +Sign using a language selector in the top panel. Translations are generated automatically with English as the universal fallback.
  • Translate +Chat invite messages and conversations — Agents creating a +Chat now see invite messages and welcome content default to the patient's preferred language, with a Message-language dropdown to switch back to English or any other enabled language. In the Conversation Invitations section and in QuincyCHAT, agents can toggle between the translated and English versions of the invite message. 

Improvements

  • +CHAT defaults to the configured EMR — When an organization has an EMR integration set up and connected, the +CHAT patient search below now defaults to that EMR instead of QliqSOFT, removing an extra click on every conversation. 

Bug Fixes

  • Required fields can no longer be bypassed on mobileQuickSign now correctly tracks completion when a recipient leaves a partially filled document and returns to it. Returning to the form resumes signing where the recipient left off, and submission is only allowed once all required fields are complete.
  • Camera and microphone permissions now match between Chrome and Android device settings — Joining a video call from Chrome on Android no longer shows conflicting permission states between the browser and the device settings, so patients can grant access and join the call without confusion.

Chatbots

What’s New

  • Translate bot content into any organization-enabled language — A new side-by-side translation panel in the Bot Builder replaces the previous translations interface, letting admins translate bot messages, quick reply labels, carousel cards, escalation text, sign-off buttons, and the patient-facing UI for Audio/Video Test and Self Scheduler nodes. Translations are generated automatically; patients see bot content and system messages in their preferred language, with per-element English fallbacks.
  • Real-time translations is a subscribed feature.  Once purchased, the Translation button will be enabled for a chatbot in the Bot Builder.
  • Open an existing chatbot.  Click on the Translation button. A window opens where the user can select the desired language and, if desired, edit and save the translated version.

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  • Quick Task node in Bot Designer — A new Quick Task node lets admins send a Quick Task template to a patient as part of a bot flow without involving an agent. The node includes a template picker with a preview, an optional bot message, and an Auto-open toggle that automatically opens the task list on the patient side. The bot proceeds once the patient submits the Quick Task
  • This is a subscribed feature.  To purchase this feature, contact support or your account manager.  Once enabled, the administrator opens the edit pane and selects Quick Task.
  • Add a Quick Task message and select the existing Quick Task Template to use. Press Save.
  • This is what the recipient receives. When the required file is uploaded, the task is automatically completed and advances to the next task. If a deadline was included in the Quick Task template, it also displays here. 
  • If Enable Task Reminders & Overdue Notifications is enabled in the widget, recipients will receive reminders when uncompleted tasks are due.

Improvements

  • Clearer tap-to-send cue on mobile Quick Reply — Selected options in the Quick Reply node now display a looping animation on mobile to make it clear that a second tap on the send button is required to deliver the reply. Desktop one-click behavior is unchanged.

Chat Widgets

What’s New

  • Translate widget messages inline — Each optional translatable widget message now has an inline translation input with a language dropdown. These messages are off by default and can be activated by the administrator.  Translations are generated automatically per message and saved independently.  
  • In the example below, an optional Away Message for Unknown Users is enabled.  When the administrator clicks on the Translation button, the side-by-side pane displays. Updates to the English message automatically update the translation, once saved. The administrator can also modify and save the translation message. 
  • Notice the Away Message for Known Patients or Visitors is not enabled and does not contain content to translate.

  

  • Real-time translation uses organization languagesReal-time Translation languages are defined at the organization level.
  • Real-time Translation is a subscribed feature. Contact support or your account manager for pricing.  Once enabled, the administrator accesses the language page and selects the desired languages.  Selected languages are displayed in blue.

Quick Sign

What’s New

  • Translations across patient-facing experiences Real-time Translations automatically translates +Sign communications, including Widget and Campaign communications and the title of the Quick Sign document using the patient’s preferred language.  Translations are generated automatically with English as the universal fallback. The content of the QuickSign document itself does not yet auto-translate.
  • Translate +Sign invites, widgets, workflows, and notifications — Agents creating a +Sign conversation now see invite messages, QuickSign names, and welcome content default to the patient's preferred language, with a Message-language dropdown to switch languages at any time. +Sign widget messages can be translated inline, with a translation input and language dropdown next to each message — translations are generated automatically and saved independently per message. +Sign workflows can be translated through a side-panel editor covering SMS/MMS text, email subject, and email body. Patient-facing QuickSign completion emails are delivered in the patient's preferred language, with per-element fallback to English. 

Improvements

  • Filter QuickSign submissions by campaign — The QuickSign Submissions page now includes campaign filters, letting admins isolate submissions tied to a specific one-time or automated campaign. This makes it easy to measure completion rates for individual outreach efforts. Available to organizations subscribed to Advanced Reporting for Quick Sign.

Quick Forms

What’s New

  • Translate forms into any organization-enabled language — Admins can now view translations all patient-facing Quick Form content — field names, hints, options, rich text, scored-form survey text, and more — using a side-by-side translation panel opened from the form builder's ··· menu. This is a subscribed feature.  Once purchased, translations are generated automatically to all forms: regular, scored, and step-by-step forms. 
  • Upon selecting Translations a window appears that enables the administrator to view and edit the automatic translation.

  • When a patient opens a form, it displays entirely in their preferred language, with a per-element fallback to English when a translation is missing. Patient-facing completion emails are also delivered in the patient's preferred language. 
  • Translate +Form invites, widgets, workflows, and notifications — Agents creating a +Form conversation now see invite messages, Quick Form names, and welcome content default to the patient's preferred language, with a Message-language dropdown to switch languages at any time. +Form widget messages can be translated inline, with a translation input and language dropdown next to each message — translations are generated automatically and saved independently per message. +Form workflows can be translated through a side-panel editor covering SMS/MMS text, email subject, and email body. Patient-facing Quick Form completion emails are delivered in the patient's preferred language, with per-element fallback to English. Existing Spanish and French translations are preserved.

Improvements

  • Clone fields in the form builder — Each field in a Quick Form now has a Clone button that duplicates the field with its full configuration directly below the original, speeding up the creation of forms with many similar fields. The Field Type column has also been widened to make the layout easier to scan.
  • Filter form submissions by campaign — The Form Submissions and Scored Forms pages now include a campaign filter, letting admins isolate submissions tied to a specific one-time or automated campaign. This makes it easy to measure response and completion rates for individual outreach efforts. Available to organizations subscribed to Advanced Reporting for Quick Forms.

Care Campaigns

What’s New

  • Translate and deliver campaign messages in the patient's language — A new Translation Panel in the message-sequence builder lets admins translate SMS/MMS, Email, and Voice Call content (including nudges) across all node types using side-by-side editing with automatic generation. At delivery time, campaign messages are sent in the patient's preferred language when a translation exists, falling back to English per element when not. Voice calls are delivered in the patient's preferred language only when a matching text-to-speech voice is available. 
  • The administrator can access the translation by opening a campaign sequence and clicking on the Translation Panel.
  • This opens a side-by-side view where the administrator can view or edit the language translation.
  • Quick Task Message node in Message Sequences — A new Quick Task Message Node lets admins send a Quick Task template as part of an automated campaign. Configure a template picker with preview, label, SMS/Email message, and Before-starting and Stalled-completion nudges. Status cards (Sent, Opened, Submitted, etc.) appear automatically on the campaign's Stages report.
  • To access the new node click on the add node diamond and select Quick Task.
  • Click on the node to edit it. Add your message, then select the existing Quick Task list to attach it to the node. Press Save.

  • This is what the recipient sees. When the required file is uploaded, the task is automatically completed and advances to the next task. If a deadline was included in the Quick Task template, it displays here.
  • If Enable Task Reminders & Overdue Notifications is enabled in the widget, recipients will receive reminders when uncompleted tasks are due.

Improvements

  • Clear all invalid appointments in one action — After large appointment imports, admins can now remove every record from the Invalid Appointments list with a single bulk-clear action and a confirmation modal, instead of deleting records in small batches. To delete Invalid Appointments, access Campaigns, then Appointments. Click on the Invalid Appointments tab.  Select All Invalid Appointments.
  • Click on Clear Selection.
  • Mark one-time campaigns as time-sensitive for faster delivery — One-time campaigns now include a time sensitive Priority checkbox on the Schedule step. When checked, the campaign sends with increased throttling so messages reach patients faster which is useful for urgent outreach where delivery speed matters. 
  • To access this navigate to CampaignsOne Time CampaignStart A Campaign

FAQs

User Profiles

QliqCHAT

Version Number: 

Desktop App

Mobile App

OnCall Scheduling

VisitPath

Fill & Sign

Qliq-Assisted Calling

Admin

Integration & API

Reporting

User Management

What’s New

  • Reorganized agent settings and new "Allow patient creation" control — Agent configuration in Group Settings and the user Edit page is now organized into two clearly labeled sections — QliqCHAT and Quincy — making it easier to find the right setting. Each section appears only when the corresponding product is in use. A new Allow patient creation setting under the Quincy section lets admins control whether agents can create new patients from the conversation start flow (+Chat, +Sign, +Form), or whether they must select an existing patient via lookup. The setting is on by default and follows the standard inheritance pattern: a group-level default that can be overridden per user. When disabled, the "Create new patient" action is hidden from the conversation start flow, ensuring agents work only with the established patient roster.
  • To edit Allow patient creation, select a user, click on the gear icon and select Edit.

QliqSTOR

QliqDIRECT