Platform / Solutions / Core Messaging & Communication

Messaging & Communication Bundle

One platform for every conversation.

The communication foundation for home-based care: QliqCHAT for your staff on every device, QuincyCHAT browser messaging for patients and families with no app to install, real-time translation on every message, caller ID masking, broadcasts, and the admin visibility to prove it all works.

HIPAA COMPLIANT SOC 2 TYPE II TRANSLATION INCLUDED

Book a demo What’s inside

The foundation, live

Staff messagingQLIQCHAT · iOS · ANDROID · DESKTOP

Patients & familiesQUINCYCHAT · BROWSER · NO APP

TranslationEVERY MESSAGE · BOTH WAYS

Outbound callsAGENCY NUMBER SHOWN

Read receipts & SLAsADMIN DASHBOARD

What’s inside

Seventeen capabilities. One communication layer.

Everything an organization needs to run secure, measurable communication across staff, patients, and families.

QliqCHAT App (iOS, Android, Windows, Mac)

HIPAA-secure staff messaging platform on every device your team carries.

QuincyCHAT (browser based)

Browser-based secure messaging for patients and families, embedded in QliqCHAT. No download, no portal password.

Quincy Chat Automation

Intelligent conversational messaging automation across patient and family outreach.

Unlimited Group & Broadcast Messaging

Unlimited group threads and broadcast messaging to staff, patients, and families.

Caller ID Masking

Staff outbound calls display your organization’s number, never a personal mobile.

Opt-In Plus & Deliverability

Documented opt-in consent plus a contact-save nudge, with a printable QR flyer from the Admin Console, so every message in this bundle arrives as a known sender, seen and notified.

Visit Confirmation Workflows

Automated visit confirmation outreach across all branches and disciplines.

Content Starter Pack

Visit confirmation chatbot with escalation-to-agent routing, labels and escalation workflow build, and communication widget configuration.

Family Communication Portal

Secure family messaging, visit updates, and care coordination via Quincy.

Patient & Family Broadcast

Targeted broadcast messaging with opt-in management built in.

Staff Escalation Routing

Communication labels and smart escalation to on-call or supervisor.

MMS / Rich Media

Photos, PDFs, and voice notes inside HIPAA-secure threads.

BYOD Enrollment Support

Enroll staff personal devices without MDM, with a HIPAA-compliant messaging boundary.

Admin Dashboard & Reporting

Communication activity, read receipts, response SLAs, and engagement metrics.

Enterprise SSO & User Sync

SAML SSO for browsers, OIDC SSO for apps, and SCIM v2 user provisioning with Okta and Microsoft Entra ID.

Real-Time Translation Services

HIPAA-compliant translation for staff, patient, and family messaging across supported languages.

Quick ToDo

Task lists assigned to a recipient and followed to completion, with sender-side tracking.

Why this bundle

Communication is the infrastructure everything else runs on.

Communication failure is the most commonly cited root cause in serious healthcare adverse events, and in home-based care the team is never in one building. This bundle makes every conversation secure, translated, documented, and measurable, whether it happens between two nurses or between an agency and a worried daughter.

✓Staff on QliqCHAT, patients and families on QuincyCHAT in the browser: nobody downloads anything they won’t use, and nobody falls back to unencrypted SMS
✓Translation on every message closes the language gap for the roughly 26 million Americans with limited English proficiency, in both directions
✓Caller ID masking plus escalation routing means the number belongs to the team and no message dies on an off-duty phone
✓Visit confirmations by text reach the 94% of older smartphone users who already text weekly, before the missed visit happens
✓Admin dashboards turn communication from a hope into a metric: read receipts, response SLAs, and engagement rates by team

"We finally have one answer to ‘how do we reach them,’ for every them."Chief Operating Officer

Before & after the foundation

Staff communicationPERSONAL SMS → QLIQCHAT · SECURE

Patient & family reachPORTAL NOBODY OPENS → BROWSER · NO APP

Non-English familiesLEFT OUT → TRANSLATED · BOTH WAYS

Proof it’s workingANECDOTES → DASHBOARDS · SLAS

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