Alone in the Home: Field Staff Safety, Privacy, and Efficiency

Michelle Pickering is the COO of Momentum Healthcare & Technology Consulting and a hospice executive with over 20 years of experience leading provider organizations across hospice and post-acute care. She has built and scaled multi-site hospice operations, strengthened compliance and survey readiness, and designed systems that support both clinical teams and families. As a Strategic Advisor to QliqSOFT, Michelle helps shape technology solutions that align with hospice regulatory requirements while preserving the human core of bereavement care. Her perspective bridges mission and measurement, ensuring programs are both survey-ready and deeply supportive of families navigating loss.

Megan is a home care and home health leader with more than 15 years of experience across the care-at-home industry. She understands the daily realities providers face, from staffing pressure and tight margins to systems that don't always talk to each other, because she has worked through them firsthand. At Momentum, Megan partners with leadership teams to turn strategy into steps their people can actually carry out. She brings a practical, provider-first perspective to every engagement, focusing on clear priorities, workable processes, and results that hold up long after the project ends.