Home-Based Primary Care Communication Platform
House-call medicine runs on what happens between visits: confirmations that protect windshield time, caregivers kept in the loop, assessments that score themselves, and a documented record behind every touchpoint. Quincy and QliqCHAT run that layer around your EMR, including eClinicalWorks, with nothing for an 84-year-old or their daughter to download.
What doctors say about the platform
“...user-friendly for my geriatric patients. I would highly recommend the platform for anyone looking for a HIPAA-compliant telemedicine video conferencing tool.”
“QliqSOFT made it simple. I just need to send a text and the patient joins the video visit securely - no login, no app.”
Millions of patients. A workforce that cannot waste a mile.
Sources: ASPE and NHATS homebound prevalence research; Health Affairs (2020); CMS Independence at Home results; clinical literature on dementia prevalence among the homebound; voice AI operating figures from industry reporting on healthcare call automation (directional ranges, not QliqSOFT guarantees). See Data & Sources.
Between-visit work is the product. Most practices run it on phone tag.
Windshield economics
A no-show in clinic costs a slot. A no-show on a route costs the drive, the slot, and the schedule behind it. Unconfirmed visits and unreachable caregivers are the most expensive silence in medicine.
The caregiver loop
Studies of HBPC caregivers name inefficient communication pathways and scheduling friction as their top asks. When 40 to 80% of patients live with dementia, reaching the daughter is reaching the patient.
Documentation is margin
Home-visit billing draws OIG and contractor scrutiny, and between-visit programs live on documented touchpoints. A retrievable, timestamped record of every message, form, and call protects revenue.
One layer for the route, the family, and the record.
Patient & caregiver texting →
Confirmations, ETAs, med questions, multi-party family threads. No app.
Virtual visits →
Browser-link video for between-visit checks; geriatric-proven, no login.
Scored assessments →
PHQ-9, fall risk, caregiver strain, sent ahead, scored on arrival.
Forms & e-signatures →
Consents and advance care planning documents signed on a phone, filed to the chart.
Caller ID masking →
Providers call from the road on personal phones; families see the practice number.
On-call & after-hours →
Around-the-clock routing with an archive that proves the answer happened.
Between-visit engagement is also the operational backbone of care management programs (chronic care management, transitional care management, remote monitoring, advance care planning conversations). QliqSOFT provides the documented touchpoints; billing decisions stay with your compliance team.
What does a missed driveway cost you?
The phone is still the front door. Now it answers itself.
Texting reaches the caregiver. But the 84-year-old patient still picks up the phone, and in a house-call practice the whole clinical team is on the road when it rings. QliqSOFT AI Voice Agents hold the desk nobody is sitting at:
- Inbound front desk. Scheduling, rescheduling, refill requests, and directions handled in natural conversation, so the calls that need a human reach one faster.
- Confirmation calls, not just texts. Voice confirmations for patients who answer phones, texts for caregivers who don't, the combination that protects a route from a wasted drive.
- Structured outreach between visits. Post-visit check calls, medication understanding, and scheduled program touchpoints, completed by voice and documented like everything else.
- After-hours first line. The Voice Agent answers, resolves the routine, and escalates clinical concerns straight to whoever holds on-call in QliqCHAT, with the whole exchange archived.
Voice Agents handle administrative and structured-outreach conversations; clinical concerns escalate to your on-call clinician, and the agent is not an emergency triage line. Every call is transcribed and retained.
eClinicalWorks stays the system of record.
QliqSOFT connects to ambulatory EMRs, including eClinicalWorks, over HL7/FHIR where interfaces exist, through RPAplus, our agentic integration layer, where API access is limited, and via SFTP batch where that is the pragmatic path. Demographics and schedules flow out to drive outreach; completed forms, signatures, and assessment scores flow back to the chart. Identity runs on SAML and OIDC single sign-on with SCIM user sync. See the full integrations page.
Windshield time, protected by 8:35 AM.
A house-call practice lives and dies by the route. Here is Monday with confirmations doing the driving.
Frequently asked questions
Do our patients or their caregivers need to download an app?
No. Quincy reaches patients and family caregivers through standard text messaging and browser links, no app, no portal password, no download. That matters in a population where the average patient is in their 80s and 40 to 80% of homebound adults are living with dementia, which means the real day-to-day communicator is often an adult child or spouse. Caregivers can be included in threads, reminders, forms, and virtual visits with the patient's permission.
How does this work alongside eClinicalWorks?
QliqSOFT integrates with ambulatory EMRs including eClinicalWorks through HL7/FHIR interfaces where available, and through RPAplus, our agentic integration layer, where API access is limited. Completed forms, e-signatures, and assessment scores can flow into the chart, and demographics and schedules can flow out to drive outreach, so the practice keeps eCW as the system of record while QliqSOFT runs the communication layer around it.
Can this support our care management billing workflows like CCM, TCM, and RPM?
The platform supports the documented, timestamped patient and caregiver touchpoints that between-visit care programs are built on: automated check-ins, scored assessments, secure threads, and virtual visits, all logged. What and how you bill remains your decision with your billing and compliance teams; QliqSOFT provides the engagement and the audit-ready record, not billing advice.
How does this help with the windshield-time problem?
Two ways. Before the visit: automated confirmations and day-of ETA messages reduce the no-shows that waste a drive, and route-day tags and task lists keep the team aligned on who needs what. During the day: providers text patients, caregivers, and each other securely from the field, and caller ID masking lets them call from personal phones while showing the practice number.
Where do AI Voice Agents fit in a house-call practice?
As the desk nobody is sitting at. The Voice Agent answers inbound calls (scheduling, rescheduling, refills), makes confirmation calls to patients who answer phones while texts reach their caregivers, completes structured between-visit outreach calls, and serves as the after-hours first line, resolving routine matters and escalating clinical concerns to whoever holds on-call in QliqCHAT. Every call is transcribed, logged, and retained. It handles administrative and structured-outreach conversations only; it is not an emergency triage line.
What about after-hours coverage requirements?
QliqCHAT's on-call scheduling routes after-hours messages and calls to whoever holds the pager, and every exchange is retained in the message archive. For programs participating in models that expect around-the-clock access, the point is not just answering, it is being able to show you answered.
Solutions built for home-based primary care
Run more than one line? See how multi-service line organizations use one platform →
Bring your route sheet. Leave with a plan.
Thirty minutes, your visit volume, your EMR, your after-hours model, live in the product.
Related reading in MGMA: Digital Interventions, Reducing Disparities in Community Health.