Specialty Pharmacy Patient Engagement Software
Your PDC is read by payers, accreditors, and manufacturers alike, and your LDD designations depend on patient management you can document. QliqSOFT automates the outreach, scores every assessment, and captures the data trail that keeps you in the network and on the panel.
Three audiences grade you. They all read the same numbers.
Specialty drugs will pass half of all U.S. drug spending by 2030, and the pharmacies that capture that growth are the ones whose adherence, service, and data hold up in front of payers, accreditors, and manufacturers at once.
PDC is the public report card
Proportion of days covered and MPR are used by payers, accrediting bodies, and manufacturers to compare pharmacies. Every late fill and every quiet discontinuation shows up in the number your contracts are judged on.
Access is earned, per contract
382 drugs sit in limited distribution; 68% of those networks hold four pharmacies or fewer. LDD contracts dictate outreach cadence, education, and data collection, documented performance is what keeps the designation.
Giants own two-thirds of the market
PBM-owned specialty pharmacies hold roughly two-thirds of dispensing revenue. Independents win on the things scale can’t fake: patient management, responsiveness, and accreditation, URAC and ACHC gate the networks themselves.
Every one of these is a communication problem in disguise. That’s the problem we solve.
Scored assessments that triage themselves.
The phone-based refill model is the most expensive process in your building: techs making three attempts per patient per cycle, shipments waiting on voicemails, and clinicians dialing healthy patients while struggling ones go quiet. Quincy sends a scored assessment ahead of every fill, and the score does the classification the instant the patient taps submit.
- ✓Refill assessments by text before every fill: missed doses, side effects, supply, therapy changes, delivery availability
- ✓Scored elements classify instantly, clear-to-fill auto-proceeds, moderate routes to a tech, high holds the shipment for pharmacist review
- ✓Pharmacists spend their day on the flagged few, not the phone-tag many
- ✓Honest answers you never get on a rushed call, patients disclose more by text, on their own time
- ✓Every assessment and score logged, the documented outreach your URAC and ACHC surveyors ask to see
Defend the PDC where it’s actually lost: between fills.
Patients don’t discontinue at the pharmacy counter, they fade out at home: a side effect nobody managed, a copay nobody navigated, a regimen nobody explained twice. Structured engagement through the first 90 days and every cycle after keeps patients on therapy and keeps your adherence numbers worth showing.
- ✓First-fill onboarding by text: what to expect, side-effect playbooks, and when to reach out, in the patient’s own language
- ✓Between-fill side-effect check-ins with scored escalation to the clinical pharmacist before the patient quits quietly
- ✓Copay and financial-assistance enrollment by text, abandonment intercepted at the moment of sticker shock
- ✓Caller ID masking, pharmacists call patients from any phone showing your pharmacy’s number; when the patient texts back about a side effect, it reaches the pharmacist on duty, never an unanswered personal cell
- ✓Refill reminders and delivery confirmations that keep fills on schedule, the raw material of a strong PDC
The data manufacturers require. Captured as a side effect of care.
LDD contracts spell out how often you reach patients, what you teach them, and what you collect, and the quarterly business review is where designations are kept or lost. When outreach, education, and assessments run through one platform, the reporting your manufacturers and payers demand assembles itself.
- ✓Patient-Centered Group Chats keep every outreach, education touch, and escalation in one thread per patient, tied to the record and synced as Collaboration Notes, with contract-required cadence evidenced automatically
- ✓Patient-reported outcomes captured through scored forms, the data layer manufacturers pay premium networks for
- ✓Prescriber and hub status updates that make you the easiest pharmacy to refer to
- ✓Audit- and survey-ready records for URAC, ACHC, payer audits, and manufacturer QBRs, retrievable in minutes
The 2 AM side-effect call reaches a pharmacist. Tonight.
Specialty patients live with therapies that don’t keep business hours, and a scared oncology patient who reaches voicemail stops therapy or lands in an ER. Our AI voice agents answer every after-hours call, capture the full picture, and route the caller to the right available expert using your live QliqSOFT on-call schedule.
- ✓Answers every after-hours call, side effects, refill questions, delivery issues, new referrals
- ✓Triages clinical vs. logistical, tracking questions resolved by the agent, symptoms routed to a human
- ✓Routes via your live on-call schedule to the pharmacist actually available tonight
- ✓Every call documented to the patient thread, the 24/7 patient access your accreditor expects, evidenced
Mapped to accreditation standards, and the contracts behind your access.
URAC and ACHC accreditation gate your PBM networks. Manufacturer contracts gate your LDDs. Payer audits gate your reimbursement. All three ask the same question: can you document your patient management program?
Patient management & communication Accreditation standards require protocols for patient outreach, education delivery, and documentation of communication activities, with quality measures gathered and monitored. ✓Every scored assessment, education touch, and escalation is the protocol and the documentation at once, survey-ready by default.
OptumRx · Caremark · ESI Major PBMs contractually require URAC, ACHC, or TJC accreditation for specialty network participation, losing accreditation means losing the business. ✓A patient management program that runs itself, and evidences itself, keeps the accreditation your network access depends on.
Manufacturer requirements Limited-distribution agreements specify outreach frequency, education content, and data collection, designations are renewed on demonstrated performance. ✓Contract-cadence outreach automated and time-stamped; PROs and adherence data exportable for every QBR.
& adherence reporting Payers benchmark pharmacies on PDC/MPR and audit the services behind the claims. ✓On-time fills protected by scored assessments; the service record behind every claim lives in one retrievable thread.
Accreditation and contract references summarized for marketing purposes, have compliance counsel review final claims before publication.
From referral to renewal, for the patient and the partnership.
QliqCHAT keeps pharmacists, techs, and liaisons in sync while Quincy keeps patients onboarded, assessed, and on therapy, one connected system that serves the patient and builds your book of evidence.
Referral
Referrals answered day or night, routed to on-call intake; enrollment forms e-signed the same day.
AI Voice + QuincyBI, PA & Copay
Status updates flow to patient and prescriber; financial assistance enrolled before sticker shock.
QuincyFirst Fill
Onboarding education, delivery confirmation, and a day-3 check-in, the first 90 days, defended.
Quincy + QliqCHATEvery Cycle
Scored refill assessments triage every patient; side-effect escalations reach the pharmacist in minutes.
Quincy → QliqCHATRenewal & Reporting
A rising PDC, documented outreach, and QBRs that assemble in hours, access earned again.
The Whole PlatformWhoever you are in the pharmacy, this is your win.
Illustrative role composites drawn from real customer conversations, not attributed quotes. Named, verified customer results and quotes appear throughout this site.
Refill calls dropped by three-quarters and our fills go out faster. The high-score flags find the patients who actually need a pharmacist.
Our PDC on two key therapies moved enough to show up in payer scorecards. That’s contract leverage we’ve never had before.
Our last manufacturer QBR took a morning to prepare instead of two weeks. Every outreach touchpoint was already time-stamped.
Patients tell the forms things they never told our techs on the phone. We intercept discontinuations we didn’t know were happening.
Works alongside your pharmacy management system.
What does abandonment cost before therapy ever starts?
Solutions built for specialty pharmacy
Run more than one line? See how multi-service line organizations use one platform →
Raise the PDC. Keep the network. Prove it all.
In a 30-minute demo mapped to your pharmacy, scored refill assessments, adherence engagement, after-hours coverage, manufacturer reporting, we’ll show you exactly where the calls stop and the evidence starts.
Adherence, on a schedule you can see.
Specialty therapies fail in the gaps between refills. Here is one cycle with the gaps closed.
As covered in Pharmacy Times.