We at qliqSOFT, Inc. (“qliqSOFT”), are committed to protecting the privacy of customers and users of our services and users of our Web site. We have therefore created this policy statement (the “Policy”) to explain our privacy practices and procedures, including:
• Information we collect
• Our use of personally identifiable information
• Disclosure of personally identifiable information
• Protected Health Information (PHI)
• Security and data integrity
• Our use of “cookies”
• Our use of Web beacons
• Our use of banner ads
• Checking account and preferences information for accuracy
• Safe Harbor Compliance
• Updating of our Policy
• Contacting us
We believe that you should know what information we collect from you, as well as understand how we use, disclose, and protect that information. We believe that you should be able to communicate with us easily to limit the disclosure of any of your personally identifiable information, where practicable, and to address any questions or concerns that you may have. And we will not disclose information to unaffiliated third parties without your consent or as otherwise provided in this Policy.
qliqSOFT will revise and update this Policy as qliqSOFT changes its practices, adds new services, or changes existing services. You should refer back to this page for the latest information.
This Policy applies to qliqSOFT’s services and its Web site, which are intended for the use of persons residing in the United States (including its territories and possessions), and for delivery of services within the United States.
INFORMATION WE COLLECT
We collect a variety of personally identifiable information about users of our services and visitors to our Web site in order to ensure an enjoyable user experience and seamless communications. When we use the term “personally identifiable information,” we mean information that is directly associated with, or could be used to identify, a specific person. Such information includes a name, address, telephone number, e-mail address, or information about activities directly linked to that person which would permit the physical or online contacting of that person.
Our definition of personally identifiable information does not include “aggregate information”—data we collect about a group or category of services or users or customers and from which individual user or customer identities have been removed. Aggregate data—for example, a report that indicates that a certain number of our customers reside in a particular state or region of the United States, or a report on how many of our customers visited particular pages of our Web site—aids us in understanding trends and customer needs so that we can better consider new services or tailor existing services to customer preferences.
Our definition of personally identifiable information also does not include your Internet protocol (“IP”) address, unless you have registered with us in the “Preferences” section of our Web site, in which case your IP address is linked to your personally identifiable information.
We collect the following types of personally identifiable information through use of our Web site and telephone calls to qliqSOFT customer service:
Information You Give Us: We collect information you give us—such as your name, billing address, telephone number, e-mail address, and/or credit card number—when you purchase or use a service, participate in a promotion, or register with us in the “Preferences” section on our Web site.
Information We Collect Automatically: We automatically collect certain types of information whenever you interact with us. For example, when you visit qliqSOFT’s Web site, our systems automatically provide us with your IP address to tell us what type of Web browser you use, which may be linked to personally identifiable information if you have registered with us in the “Preferences” section of our Web site. When you visit qliqSOFT’s Web site by clicking an advertisement on a third-party Web site, qliqSOFT automatically collects information about the Web site you were visiting when you clicked on qliqSOFT’s advertisement, including the IP address of the Web site and the date and time that you clicked on qliqSOFT’s advertisement.
Information We Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as:
Credit card number, which allows us to complete transactions for the purchase of qliqSOFT services, and Commercially available demographic and marketing information from third parties, which aids us in serving you and informing you of services that may be of interest to you.
qliqSOFT does not knowingly collect—either actively or passively—any information, including personal information as defined by the Children’s Online Privacy Protection Act, from children under the age of 13.
To see how we use, disclose, and protect the personally identifiable information that we collect, please review the rest of this Policy.
OUR USE OF PERSONALLY IDENTIFIABLE INFORMATION
Our Internal Use: In general, we use personally identifiable information to serve our existing and prospective customers and to enhance and extend our customer relationships. By understanding how you use our services and our Web site, we are able to customize and personalize our interactions with you. More specifically:
We use personally identifiable information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from qliqSOFT or others that better meet your needs.
qliqSOFT uses e-mail, telemarketing, and direct mail to inform you about qliqSOFT products or services we think will interest you.
While you may choose not to receive marketing information from us, you will continue to receive bills, customer service-related notifications, and other similar information from us electronically or otherwise.
Our Customer Surveys: Periodically, you may be able to participate in our surveys to help us improve our services. Any personally identifiable information that we may collect from you in a survey will ONLY be used internally by qliqSOFT. And unless otherwise explained in the instructions for a particular customer survey, any personally identifiable information you provide to us for purposes of that survey will be used in accordance with this Policy.
Building Healthcare Social and Business Networks: We may share your information so as to enable quick and easy connections and communication between you and other users of qliqSOFT services. qliqSOFT will make every effort to verify healthcare professionals’ identity against the National Provider Identifier (NPI) and other means.
Third-Party Use: To understand when and how qliqSOFT may disclose personally identifiable information to unaffiliated third parties, please read the Disclosure of Your Personally Identifiable Information section below.
DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION
Because information about our existing and prospective customers is one of our most important business assets, we seek to protect it and keep it confidential. We do not share personally identifiable information with unaffiliated third parties, nor do we sell it to third parties. We disclose personally identifiable information only as detailed below.
Your Consent: qliqSOFT will not disclose personally identifiable information other than in accordance with this Policy. In general, that means that you must consent to the disclosure in advance. Depending on the service, we may obtain your consent in a number of ways, including:
• In writing;
• Online, by clicking on a link or button;
• Or within a mobile or desktop application, by clicking on a link or button, or altering a setting.
Disclosure to Unaffiliated Third Parties: In using the qliqSOFT Web site, you consent to our disclosure of personally identifiable information to unaffiliated third parties as follows: We share personally identifiable information with unaffiliated third parties ONLY as necessary to complete a transaction or perform a service that you have requested, or to support the technical operation and maintenance of our services and of our Web site. When the unaffiliated third party acts solely on our behalf qliqSOFT requires that party to follow our privacy practices. qliqSOFT DOES NOT SELL TO THIRD PARTIES ITS CUSTOMER LISTS OR ANY PERSONALLY IDENTIFIABLE INFORMATION ASSOCIATED WITH ITS CUSTOMERS.
Business Transfers: Information about our users and customers, including personally identifiable information, may be disclosed as part of any merger, acquisition, or sale of company assets. It may also be disclosed in the unlikely event of an insolvency, bankruptcy, or receivership in which personally identifiable information would be transferred as one of the business assets of qliqSOFT.
Protection of qliqSOFT and Others: We release personally identifiable information when we believe release is appropriate to do one of the following:
• Comply with the law (e.g., a lawful subpoena);
• Enforce or apply our agreements to sell services to you;
• Bill and collect for services; or
• Protect our rights or property.
PROTECTED HEALTH INFORMATION (PHI)
qliqSOFT’s core service is to provide secure communication channels for transmittal of Protected Health Information (PHI). qliqSOFT’s services do not permanently store information from customer interactions in any qliqSOFT databases, unless explicitly requested by customers as part of a separate cloud storage service agreement. The encrypted PHI, however, might be temporarily queued for transmittal to the recipient who is not currently online.
During the course of service and support, the customer may submit logs and databases that contain PHI in clear text form. The information will be primarily used to help resolve customer issues.
SECURITY AND DATA INTEGRITY
qliqSOFT servers are hosted at GoDaddy’s Data Center. Godaddy applies a variety of physical, electronic, and procedural safeguards to guard your personally identifiable information. With uptime guaranteed over 99.9%, Godaddy provides us with Data Center capabilities such as Firewall and Load balancing in front of our servers. We protect the security of your personally identifiable information during transmission via the qliqSOFT Web site by using Secure Sockets Layer (“SSL”) software, which encrypts information you input, so that no one else can read it as it is transmitted over the Internet. We use industry best practices to secure personally identifiable information.
You can take additional steps on your own to safeguard your personally identifiable information. For example, you should be sure to sign off when finished using a shared computer. And you should always log out of any Web site, including the qliqSOFT Web site, after viewing personal account information, such as the “Preferences” section of our Web site.
Please be advised that qliqSOFT has no control over the security of other sites on the Internet you might visit, interact with, or from which you might buy products or services.
OUR USE OF “COOKIES”
Cookies allow us to do the following:
• Complete transactions you have requested;
• Collect information to determine which services and sections of our Web site are most and least popular;
• Personalize our Web site and make recommendations to you based on services you have used in the past; and
• Improve the ease of use of our Web site, sometimes in conjunction with Web beacons.
We also use a session-based cookie to maintain continuity of navigation for you when viewing our Web site during a particular on-line session. After closing the browser, the session cookie simply terminates; it is not stored on your computer’s hard drive thereafter.
You can enable cookies by doing the following:
Internet Explorer: On your task bar menu, select “Tools” and “Internet Options.” Then select the “Privacy” tab. Move the slider to any setting other than “High” or “Block All Cookies.” Then click “OK.”
Mozilla Firefox: On your task bar menu, select “Tools” and “Options.” Select the “Privacy” tab and place a tick mark in the box for “Accept Cookies from Sites.” Then click “OK.”
Netscape Navigator/Communicator: On your task bar menu, select “Edit” and “Preferences.” Select “Advanced” and click “Accept All Cookies.” Then click “OK.”
Apple Safari: On your task bar menu, select “Edit” and “Preferences.” Select “Cookies” and then select “Always” in the “Accept Cookies” section. Google Chrome: Click the “Tools” menu to the right of the address bar and select “Options.” Click on the “Under the Hood” tab, and scroll down to the “Cookie settings:” section. In the drop-down menu, select “Allow all cookies.” Then click “Close.”
OUR USE OF BANNER ADS
SAFE HARBOR COMPLIANCE
qliqSOFT complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. qliqSOFT has certified that it adheres to the Safe Harbor Privacy Principals of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program and to view qliqSOFTs certification, please visit http://www.export.gov/safeharbor/.
UPDATING OF OUR POLICY
qliqSOFT will revise or update this Policy if our practices change, as we change existing services, add new services, or develop better ways to inform you of services we think will interest you. You should refer back to this page for the latest information and the effective date of any changes.
If you have any questions, comments or concerns about this Policy, please e-mail us at
[email protected], or call us at 1 (800) 574-5290. Or you can write to us at:
Attn: Privacy Officer
Three Galleria Tower
13155 Noel Road, Suite 900,
Dallas, Texas 75240
qliqSOFT is committed to the policies set forth in this Policy.