Pricing & How It Works

There is no separate nonprofit program, and we would rather say that plainly than dangle a badge. What actually happens: nonprofit status is weighed inside the same discount conversation as everything else, census, term length, and how many service lines you run, and it genuinely counts, because we value the mission of organizations carrying community care on nonprofit economics. Bring your IRS determination letter to the proposal conversation and it goes on the table with the rest.

Because the honest answer is a range so wide it would mislead you: a 30-patient private-duty agency and a 3,000-census multi-state provider run different bundles against different meters. What we publish instead is the complete model, and what we promise is that you leave a 30-minute demo with a quote shaped to your actual census, roster, and bundle mix. No discovery-call gauntlet before you see a number.

Seats cover your staff side: QliqCHAT team collaboration and the agents who work in Quincy. A seat is a provisioned user or a committed user count, and when someone leaves, the seat frees up. The people you serve are never seats: patient engagement stays per active patient and bereavement stays per survivor, so those meters keep following your census.

Yes, and most organizations do. Start where it hurts most, prove it, and expansion is configuration on the same platform, priced on the same meters.

By default, no: when engagement ends at discharge, the patient leaves the meter that day. The exception is deliberate. Value-based care scores the window after discharge, so if your workflow keeps following patients, with check-ins through a readmission window or a Transitional Care Management period, those patients stay on the active-patient meter while the follow-up runs and drop off when it completes. A followed patient is an active patient; engagement you are not running never bills.

The active-patient and survivor meters follow your real populations, so the bill flexes with the care you are delivering. You are never paying for patients you are no longer engaging or for completed bereavement journeys. And if your CFO prefers budget certainty over flexibility, a volume commitment converts that certainty into a lower rate.

Yes, for commitment. Agree to a volume floor on any meter (a number of seats, active patients, or survivors) and the per-unit rate drops, with deeper discounts for higher commitments and longer terms. It is the same structure cloud providers use, and it serves both sides: you get a predictable budget line your CFO can plan around, and we get a dependable forecast. Your quote will show flexible and committed pricing side by side, so the trade-off is yours to judge with real numbers.

Implementation (onboarding design, training, and success monitoring through rollout) is a one-time engagement, priced by the size of your organization: branches, roster, and census. Two commitments come with it. First, it is quoted upfront, side by side with the subscription, so the full first-year picture is on one page and nothing surfaces late in the deal. Second, one-time is the fair structure: setup work happens once, and folding it into per-unit rates would have you paying for launch long after launch. Across healthcare software, implementation is a normal and meaningful part of first-year cost; ours is scoped in the demo so you can judge it with real numbers.

Use the calculators on the relevant pages: turnover cost on Scheduling & Staff Safety and Home Care, acute-care exposure on Readmission Reduction and Home Health, and intake time on Digital Forms and Clinical Efficiency. Each runs on published industry benchmarks documented on our Data & Sources page, and each takes about 20 seconds.