Sustainable, Compassionate, Bereavement Support at Scale
Recorded April 15, 2026
62 minutes
On demand
With Michelle Pickering and John Lovitsch
About this webinar
What the session covered
Hospice leaders know bereavement is both one of the most meaningful parts of care and one of the most strained. Join us for Sustainable, Compassionate, Bereavement Support at Scale, a 60-minute working webinar designed to help you align the intent of bereavement Conditions of Participation (COPs) with the operational reality your teams face.
You'll see how hospices can move beyond manual mailings, ad hoc calls, and fragile spreadsheets to a more consistent, scalable model that still feels deeply human to families. Exploring both the perspectives of chaplains and operational leadership, we will walk through a guided bereavement journey, from pre-death risk identification to 13-month follow-up reporting, highlighting how technology can protect, not replace, human connection. You'll leave with practical ideas to reduce manual burden, support stretched teams, improve survey readiness, and confidently prove the work you are already doing for every bereaved family you serve.
Speakers
Who you'll hear from
Michelle Pickering
COO, Momentum Healthcare & Technology Consulting
Michelle Pickering is the COO of Momentum Healthcare & Technology Consulting and a hospice executive with over 20 years of experience leading provider organizations across hospice and post-acute care. She has built and scaled multi-site hospice operations, strengthened compliance and survey readiness, and designed systems that support both clinical teams and families. As a Strategic Advisor to QliqSOFT, Michelle helps shape technology solutions that align with hospice regulatory requirements while preserving the human core of bereavement care. Her perspective bridges mission and measurement, ensuring programs are both survey-ready and deeply supportive of families navigating loss.
John Lovitsch is a former associate pastor and current product manager at QliqSOFT, specializing in building simple, robust communication solutions that directly address end-user needs. John loves problem-solving and creative thinking, and he uses those strengths to turn complex requirements into clear, usable features that make work easier for clinicians, staff, and patients alike.
