With Michelle Pickering, John Lovitsch, and Megan Casey
About this webinar
What the session covered
Most hospice bereavement programs run on a risk assessment done once, a 13-month calendar that treats every family the same, and a spreadsheet one person keeps. The families who need more get the same letter as everyone else. The ones who go quiet are easy to miss. And the community member who called your bereavement line once may never make it into the program at all.
Every caregiver grieves differently, and risk changes over time. Your bereavement team knows that. What they need is a way to act on it for every person on the caseload, not only the ones they remember.
Join us October 14 as we unveil Bereavement 2.0, the next generation of QliqSOFT Bereavement & Family Support. You'll see:
Risk lanes that follow the screening. Each person's risk level comes from their screening, and their plan of care follows it. When needs change, the system suggests a new lane. Your coordinator confirms or rejects it, and moving someone to closer support always takes a coordinator's decision.
Census and community as separate programs. Each has its own dashboard, roster, intake, groups and events, and follow-ups. Community templates mirror your census protocols.
Plan templates built on the calendar. Steps are scheduled by month and day, lane by lane, and holiday lanes put the card or call ahead of the first holiday, not after it.
A monthly mail run. Postal and digital sends go out on schedule, households can be combined, each family's delivery preference and opt-out are honored, and you preview every piece before it goes out.
A weekly call queue and visit scheduling. Each staff member sees who to call this week, what's overdue, and which visits still need confirming.
Family chats on the record. Bereavement chats, ebooks, and a new bereavement AI assistant live inside the module, and a chat opens right from a person's record.
A roster sorted by risk. A needs-attention view shows outstanding work, and a quarterly census program report exports as a PDF.
Less time on the spreadsheet. A clearer view of who needs you. Outreach matched to each person, and confidence that no one quietly falls through the cracks.
If you've seen QliqSOFT Bereavement before, it's time to take another look. If you haven't, this is the place to start.
Speakers
Who you'll hear from
Michelle Pickering
COO, Momentum Healthcare & Technology Consulting
Michelle Pickering is the COO of Momentum Healthcare & Technology Consulting and a hospice executive with over 20 years of experience leading provider organizations across hospice and post-acute care. She has built and scaled multi-site hospice operations, strengthened compliance and survey readiness, and designed systems that support both clinical teams and families. As a Strategic Advisor to QliqSOFT, Michelle helps shape technology solutions that align with hospice regulatory requirements while preserving the human core of bereavement care. Her perspective bridges mission and measurement, ensuring programs are both survey-ready and deeply supportive of families navigating loss.
John Lovitsch is a former associate pastor and current product manager at QliqSOFT, specializing in building simple, robust communication solutions that directly address end-user needs. John loves problem-solving and creative thinking, and he uses those strengths to turn complex requirements into clear, usable features that make work easier for clinicians, staff, and patients alike.
Megan Casey
Executive Consultant, Momentum Healthcare and Technology Consulting
Megan is a home care and home health leader with more than 15 years of experience across the care-at-home industry. She understands the daily realities providers face, from staffing pressure and tight margins to systems that don't always talk to each other, because she has worked through them firsthand. At Momentum, Megan partners with leadership teams to turn strategy into steps their people can actually carry out. She brings a practical, provider-first perspective to every engagement, focusing on clear priorities, workable processes, and results that hold up long after the project ends.
