One Touch From Help: Kristin Rowan on Nurse Safety

So hey, so Kristin, you recommended a while back that the a lot of the nurses out in the field, you know, it's obvious sometimes they go into certain situations, certain settings, certain homes where safety may be a concern. And what was one of the things you recommended that they would be nice for them to have?

Yeah, so and when I did the demo about a year and a half ago, I think one of the things that I recommended was a way for the nurse to be able to contact somebody for help quickly you know when you're looking at a situation where I'm not sure what's gonna happen. I don't know I'm feeling uneasy I don't know what's happening being able to connect either to somebody back at your office or to a you know a friend a co-worker so that they can just say I'm not sure about this just stay with me and it you know you think about like you know in different situations if a woman goes out to a nightclub, they go to the restaurant together. They always have that friend with them. Come with me. Right. So that was that was what we were talking about was a way for that nurse to be able to connect very quickly to someone who can help or to assess the situation if she's not in a position to do so.

Makes sense. So in our like QliqSOFT communication app internally when you know the nurse can communicate back with the office, also with the patients. But adding this little button, one touch, sends off that blast. I need help or emergency. And then also it pops up, hey, do you do we want to send police?

Yeah. So is that you think that's absolutely like that is for me any time being in a situation where I don't know the surroundings. Right. I'm always looking around, kind of assessing, am I okay here? Should I walk this way? And having that ability to say, I'm just I'm not sure about this, right? It's not always a 911 call, right? It's not always a I need the police here. Sometimes it is. And you know, obviously we don't want that to happen. But there are other situations where it's just, you know, I'd feel more comfortable if somebody knew where I was right now.

Right. And it's like a phone it's a phone a friend, right? exactly right. And that's one of the options right here with Visit Path. Everybody in the office can see where they're at, and then the other option instead of calling the police. It does ask, hey, do you just want to send somebody over from the agency to your point.

Might not be necessary to bring the police, but I just want someone else here. Yeah, yeah. Just a you know, the situation is different than I thought. And either the patient is making me uncomfortable or their family member showed up and I just I don't know what's going on. Right we need somebody else here. I just or even just to be on the phone with me. Just call me. Good point. Right? Just call me and listen in, right? You and it's And I love that you're doing it. I think, you know, anybody who knows me knows that I've been very passionate about lone worker safety and home nurse home care nurse safety for a long time. And I think that we have to put these protections in place. We have to have a way for our caregivers who are heroes in their own right to be able to go out and care for our most vulnerable populations and do it safely and know that they're gonna come home. I'm so passionate about companies that are helping agencies do that. Love that you're doing it. It's just I'm just I'm overjoyed that you that you've added this piece. Because you started out with, you know, sort of the neighborhood survey and just that basic information which was such a great start. And just needing to see that, like make the nurse feel more comfortable. Give her a way to connect when there's nobody else around. And I love I mean I'm seeing the buttons that you've got on here and the things you've added. I'm just I'm overjoyed about it. I'm so excited about it. I love it.

Yeah, fantastic. And I we appreciate you come you bringing that to our attention. Like, hey, this would be nice to have and one thing we pride ourselves on is being able to react to what our you know the community is saying the clinical team the agencies. So yeah, we're absolutely thrilled to be able to give that in hand to the clinicians because most every clinician has a smartphone now. Yeah. So if they're already communicating in there. It obviously does make sense to have an SOS emergency type button in there that they can easily hit without even creating a scene. Right. And we're doing it subtly. Just for that peace of mind while they're out there.

Absolutely. I am so appreciative of QliqSOFT for just hearing that feedback and pulling that into your system to give that to your clients, to nurses everywhere that even if they don't ever need to use it. Awesome. That they can just know that it's there, have that peace of mind that I can connect with somebody if I need to it's just it's a huge step forward for QliqSOFT for the industry. So grateful that you did it. Yep. I love it. I can't wait to see it in action.

Awesome. Kristin, thanks so much. And we look forward to your next article in the Rowan Report.

Thank you. Thank you, everybody.

Thank you, Kristin.