Experience the power of QliqSOFT's digital engagement platform to reduce staff burnout, keep your patients engaged and reduce staff costs.
Experience the power of QliqSOFT's digital engagement platform to reduce staff burnout, keep your patients engaged and reduce staff costs.
The QliqSOFT platform optimizes the communication workflow between the care team and the patient, reducing administrative burden and improving the patient experience.
Get your staff off the phone & automate routine tasks via our virtual assistants and secure patient texting.
Provide personalized, proactive outreach in simple to understand language.
Automate patient preparation, intake, and follow-up, streamline onboarding, and close gaps in care.
Virtual healthcare presents the opportunity to reimagine new patient-centered engagement. Rethink the notion of point of care ─ beyond the physical walls of a clinic to better manage the delivery of health services.
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Improve the Patient Experience with Secure Texting
Texting is a fast, efficient, convenient, and highly adopted method of communication. Mobile devices can receive messages from virtually any location. HIPAA-secure messaging solutions support the sending of audio and video files, images, and other file attachments via secure text. Approximately 90% of patients aged 50+ use personal technology to stay connected and roughly 85% of smartphone users prefer mobile messages to emails or calls.
Optimizing the patient’s experience contributes to patient retention and loyalty, both increasingly important as retail disrupters expand the options to address care needs and capture growing market share. Read here for the business case of why investments in patient experience are critical.
In our earlier blog, we discussed the benefits to staff as HIPAA-compliant secure messaging expands from provider-to-provider communication to include two-way communication with patients. In this blog, we will discuss the benefits to patients of embracing two ways to digitally engage patients:
“Whenever we share outcomes with the organization, we do our absolute best to speak in numbers ─ and not in anecdotal evidence. To quote Professor Aswath Damodaram of New York University Stern School of Business, ‘Without data, all we have is fairytales.’”
─ Tarun Kapoor, M.D., MBA, Senior Vice President and Chief Digital Transformation Officer, Virtua Health
1. Convenience: It's hard for working people to access healthcare because most services are only available on weekdays. Long phone hold times are common as healthcare organizations struggle to hire enough staff. Who has time to sit on hold to schedule an appointment or ask a question? Who is willing to sit on hold to cancel or reschedule an appointment or procedure
Organizations share information they think is important, but it may not match what patients find important or want to know.
So, what does this mean and what exactly is patient-centric care? Efforts should be seen from the patient's perspective. They should be relevant to them.
The efforts should not just meet their needs but also encourage their involvement. Otherwise, providers miss opportunities to touch patients in more meaningful ways, moving them from passive to active.
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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
These resources were created to best equip you with all you need to know about how to use each product optimally! Each category below has guides and videos to assist you in general workflows and use. If you are an end user, review the categories/resources below to benefit overall communication and collaboration between clinicians, departments, patients and even care givers. If you are an administrator at your organization, go to “Admins/Build” – it will show you all you need to know about setup and build to maximize what you need. Off you go!
ADMINS
Admin Dashboard: How to setup/edit users as well as Admins along with associated permissions and settings.
Watch MoreADMINS
Quincy: How to build chatbots in the design studio to maximize patient engagement
Watch MoreADMINS
Admin Dashboard: Learn how to review users transitioning to the QliqCHAT app from QliqCONNECT, ensuring they're on the latest version.
Watch MoreADMINS
Quincy: Learn advanced form features, sub forms, and attributes. Streamline patient data & personalize interactions.
Watch MoreADMINS
Quincy: Explore advanced customization of electronic forms for in-depth understanding of this component within the QliqSOFT ecosystem.
Read MoreADMINS
Quincy: Learn how to set up electronic forms, enabling patients to provide information seamlessly through fields within chatbots.
Watch More
QLIQCONNECT MOBILE
QliqCONNECT Mobile: General use and functionality
Read MoreQLIQCONNECT MOBILE
QliqCONNECT Mobile: How to message & adding/finding contacts
Read MoreQLIQCONNECT MOBILE
QliqCONNECT Mobile: Focused on adding files/media with messaging
Read MoreQLIQCONNECT MOBILE
QliqCONNECT Mobile: Focused on modifying settings and adding favorites
Read MoreQLIQCONNECT MOBILE
QliqCONNECT Mobile: Focused on individual message options and creating message groups
Read More
QUINCY
Quincy: Explore the new Quincy Design Studio for an upgraded chatbot creation experience in this comprehensive training.
Watch MoreQUINCY
Virtual Visits: Defining each chime for agents triaging messages and patients in the waiting room
Read MoreQUINCY
Quincy: Overview of agent communication via Plus Chat, Virtual Visits, and Chatbots being directed back to agents for follow-up.
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Professional Certificate
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Trusted by over 10.000 students
Virtual Visits
Virtual Visits: Initiating via Plus Chat, waiting room concept, sending forms, etc.
Watch MoreVirtual Visits
Virtual Visits: How to troubleshoot patient audio/visual components tied to devices
Read MoreVirtual Visits
Virtual Visits: Guidance for patients on how to access and utilize functionality
Watch MoreVirtual Visits
Virtual Visits: How to troubleshoot staff audio/visual components tied to devices
Read MoreVirtual Visits
Virtual Visits: How to add a third party to a virtual visit
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Virtual Visits
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Trusted by over 10.000 students
To help you and your team get the most out of our products, we have put together several training resources. In addition to the basics, you’ll learn tips and tricks to improve overall communication and collaboration between clinicians, departments, patients and even care givers.
