Click to View Our Capabilities

A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient
30%
of healthcare admin tasks can be automated by a chatbot
EHR
Integration Eliminates Work
for Your Staff
19
Minute Reduction
in Patient Throughput
90%
of Patients Choose Digital Intake Over Clipboards
A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient
A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient
A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient
A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient
A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient
A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient
A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient
A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient
A blue button with a white envelope on it.

Personalize Your Message

Easily create personalized messages by incorporating custom fields

Bidirectional Integration

Patient validation ensures the right patient is providing information
A blue button with a document on it.

Custom Forms

Self-serve tools enable non-IT staff to easily personalize forms

Capture & Upload Images

Capture images or share videos to further engage the patient

FQHC & FQHC Look-a-likes
Digital Healthcare

Improve Patient, Community and Population Health Through Digital Engagement

Virtual healthcare presents the opportunity to reimagine new patient-centered engagement. Rethink the notion of point of care ─ beyond the physical walls of a clinic to better manage the delivery of health services.

Read the Whitepaper

Improve the Patient Experience with Secure Texting

Texting is a fast, efficient, convenient, and highly adopted method of communication. Mobile devices can receive messages from virtually any location. HIPAA-secure messaging solutions support the sending of audio and video files, images, and other file attachments via secure text. Approximately 90% of patients aged 50+ use personal technology to stay connected and roughly 85% of smartphone users prefer mobile messages to emails or calls.

 Optimizing the patient’s experience contributes to patient retention and loyalty, both increasingly important as retail disrupters expand the options to address care needs and capture growing market share. Read here for the business case of why investments in patient experience are critical.

In our earlier blog, we discussed the benefits to staff as HIPAA-compliant secure messaging expands from provider-to-provider communication to include two-way communication with patients. In this blog, we will discuss the benefits to patients of embracing two ways to digitally engage patients:

“Whenever we share outcomes with the organization, we do our absolute best to speak in numbers ─ and not in anecdotal evidence. To quote Professor Aswath Damodaram of New York University Stern School of Business, ‘Without data, all we have is fairytales.’”
─ Tarun Kapoor, M.D., MBA, Senior Vice President and Chief Digital Transformation Officer, Virtua Health

1. Convenience:  It's hard for working people to access healthcare because most services are only available on weekdays. Long phone hold times are common as healthcare organizations struggle to hire enough staff. Who has time to sit on hold to schedule an appointment or ask a question? Who is willing to sit on hold to cancel or reschedule an appointment or procedure

  1. The approach must be patient-centric - Organizations share information they think is important, but it may not match what patients find important or want to know.

Organizations share information they think is important, but it may not match what patients find important or want to know.

So, what does this mean and what exactly is patient-centric care?  Efforts should be seen from the patient's perspective. They should be relevant to them.

The efforts should not just meet their needs but also encourage their involvement. Otherwise, providers miss opportunities to touch patients in more meaningful ways, moving them from passive to active.

  1. Key actions to viewing healthcare from the patient’s perspective 
  2. Start by creating a simple and straightforward working definition of the patient’s journey from the perspective of the patient. Include all steps in the journey regardless of where they o

2. rifgh

fdfasdf

text setup

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

Caption Sizing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Button Text

Learning Center

You Have Questions, We Have Answers.

These resources were created to best equip you with all you need to know about how to use each product optimally! Each category below has guides and videos to assist you in general workflows and use. If you are an end user, review the categories/resources below to benefit overall communication and collaboration between clinicians, departments, patients and even care givers. If you are an administrator at your organization, go to “Admins/Build” – it will show you all you need to know about setup and build to maximize what you need. Off you go!

ADMINS

Admins: User Management & Setting up Admins

Admin Dashboard: How to setup/edit users as well as Admins along with associated permissions and settings.

Watch More

ADMINS

Admins: Best Practices with Chatbot Build for Patient Engagement

Quincy: How to build chatbots in the design studio to maximize patient engagement

Watch More

ADMINS

Admins: QliqCHAT Device Report

Admin Dashboard: Learn how to review users transitioning to the QliqCHAT app from QliqCONNECT, ensuring they're on the latest version.

Watch More

ADMINS

Admins: Advanced Form Design & Deployment Overview

Quincy: Learn advanced form features, sub forms, and attributes. Streamline patient data & personalize interactions.

Watch More

ADMINS

Admins: Quick Forms Module User Guide

Quincy: Explore advanced customization of electronic forms for in-depth understanding of this component within the QliqSOFT ecosystem.

Read More

ADMINS

Admins: Basic Form Design & Deployment Overview

Quincy: Learn how to set up electronic forms, enabling patients to provide information seamlessly through fields within chatbots.

Watch More

NEW QLIQCHAT MOBILE

NEW QliqCHAT Mobile
User Guide

This QliqCHAT Mobile Guide dives into all you need to know for the NEW moble app. QliqCHAT is replacing the QliqCONNECT app

Read More

NEW QLIQCHAT MOBILE

QliqCHAT New User Setup

Watch a video guide designed to assist users in navigating essential features within the QliqCHAT app, ensuring a smooth onboarding experience.

Watch More

NEW QLIQCHAT MOBILE

QliqCHAT Orientation

This webinar demonstrates how this innovative communication platform streamlines interactions in healthcare through secure messaging and efficient collaboration features.

Watch More

NEW QLIQCHAT MOBILE

Snap & Sign Training

Learn how to use QliqCHAT's Snap and Sign feature for creating document signatures, adding dates, and forwarding PDFs in QliqCHAT.

Watch More

NEW QLIQCHAT MOBILE

Visit Path Training

Learn how to use QliqCHAT's Visit Path. Clock in and out, track times, and enhance efficiency for home health care.

Watch More

NEW QLIQCHAT MOBILE

Qliq Assisted Call Training

Learn how to use QliqCHAT's Qliq Assisted Calling. Connect with patients and staff instantly through your QliqCHAT mobile app.

Watch More

NEW QLIQCHAT MOBILE

OnCall Training

Learn how to use OnCall scheduling and routing for better patient care management in your healthcare organization.

Watch More

NEW QLIQCHAT MOBILE

QliqCHAT Mobile
Quick Start Guide

QliqCHAT Mobile: Create conversations, view schedules, call history, and manage contacts and files with ease.

Read More
The QliqCONNECT mobile app is being retired. All customers are encouraged to download the new QliqCHAT app.

QLIQCONNECT MOBILE

QliqCONNECT Mobile
User Guide

QliqCONNECT Mobile: General use and functionality

Read More

QLIQCONNECT MOBILE

QliqCONNECT
Mobile 101

QliqCONNECT Mobile: Overview focused on mobile 101

Read More

QLIQCONNECT MOBILE

QliqCONNECT Mobile Sending Messages and Contacts

QliqCONNECT Mobile: How to message & adding/finding contacts

Read More

QLIQCONNECT MOBILE

QliqCONNECT Mobile Sharing and Receiving Files / Images

QliqCONNECT Mobile: Focused on adding files/media with messaging

Read More

QLIQCONNECT MOBILE

QliqCONNECT Mobile Settings and Quick Messages

QliqCONNECT Mobile: Focused on modifying settings and adding favorites

Read More

QLIQCONNECT MOBILE

QliqCONNECT Mobile Message Prioritization and Adding Group Messaging

QliqCONNECT Mobile: Focused on individual message options and creating message groups

Read More

QUINCY

Quincy: Chatbot Design Studio - Basic Training

Quincy: Explore the new Quincy Design Studio for an upgraded chatbot creation experience in this comprehensive training.

Watch More

QUINCY

Quincy: What Each Chime Represents

Virtual Visits: Defining each chime for agents triaging messages and patients in the waiting room

Read More

QUINCY

Quincy: Agent Workflows in Managing Patient Communications

Quincy: Overview of agent communication via Plus Chat, Virtual Visits, and Chatbots being directed back to agents for follow-up.

Read More

Professional Certificate

SEO + Copywriting

Aliquam sit amet ligula quis odio pretium mattis. Nulla a dolor interdum, dapibus enim at, elementum purus. Suspendisse suscipit a justo vel dapibus.

Join the course

Trusted by over 10.000 students

Virtual Visits

Virtual Visits: Workflow 101

Virtual Visits: Initiating via Plus Chat, waiting room concept, sending forms, etc.

Watch More

Virtual Visits

Virtual Visits: Patient Device Troubleshooting

Virtual Visits: How to troubleshoot patient audio/visual components tied to devices

Read More

Virtual Visits

Virtual Visits: A Guide for Patient's Use

Virtual Visits: Guidance for patients on how to access and utilize functionality

Watch More

Virtual Visits

Virtual Visits: Staff Device Troubleshooting

Virtual Visits: How to troubleshoot staff audio/visual components tied to devices

Read More

Virtual Visits

Virtual Visits: Adding a
Third Party

Virtual Visits: How to add a third party to a virtual visit

Read More

Virtual Visits

Digital marketing

Aliquam sit amet ligula quis odio pretium mattis. Nulla a dolor interdum, dapibus enim at, elementum purus. Suspendisse suscipit a justo vel dapibus.

Join the course

Trusted by over 10.000 students

Learning Center

You Have Questions, We Have Answers.

To help you and your team get the most out of our products, we have put together several training resources. In addition to the basics, you’ll learn tips and tricks to improve overall communication and collaboration between clinicians, departments, patients and even care givers.

Doctor showing a nurse QliqSOFT secure texting on his tablet.

Qliq Secure Texting

Secure Texting User Guide

Download

Desktop Quick-Start Guide

Download

iOS Quick-Start Guide

Download

Getting Started with Qliq Secure Texting

  1. Downloading the App
  2. Setting your pin
  3. Using TouchID of Fingerprint Authentication
  4. Overview of the Recents, Contacts, and Media Tabs
  5. Creating and Sending Your First Message

Finding Contacts and Sending Messages

  1. Using the Contacts List
  2. Sending Messages to Individuals
  3. Sending Messages to Groups
  4. Sending Broadcast Messages

Creating and Sharing Media

  1. Categorization and Organization of Media Files
  2. Using the HIPAA Camera
  3. Adding Media to Conversations

Customize your profile, notifications, and favorites list

  1. Edit Your Profile
  2. Customize Notification Settings
  3. Using Escalated Call Notifications
  4. Setting Favorites
  5. Using and Customizing Quick Messages

Request Acknowledgement, Message Flags, and Recall a Message

  1. Requesting Acknowledgement
  2. Using Message Flags
  3. Recalling a Message
  4. Viewing Message Details
  5. Creating Personal Groups

Virtual Visits

Add A Third Party

Download

Provider Device Troubleshooting

Download

Patient Access Guide

Download

Virtual Visit Chimes

Download

Patient Device Troubleshooting

Download

Agent Training

  1. Understanding the basic agent workflow
  2. Reviewing assigned conversations
  3. Initiating a conversation with a patient
  4. Interacting with a patient in real-time
  5. Requesting a video chat with a patient
  6. Changing conversation status

Start a Visit

  1. Starting a new visit
  2. Adding a new patient
  3. Using the video functionality
  4. Sharing forms and surveys

Patient Access Guide

  1. Starting a Visit
  2. Filling out Forms and Surveys
  3. Initiating a Video Chat