Leveraging AI Chatbots to Drive Engagement: A Fireside Chat with Texas Tech University Health Science Center

Times listed are for Central Time Zone


Jeff Lewey

Senior Solutions Specialist


Jolean Sheffield

VP of Product Marketing & Customer Success


Sammy Ray

Director of Practice Communications

Texas Tech University Health Sciences Center


2020 presented many challenges, but with that comes the opportunity for creative innovation. Over the last 30 days, the team of physicians at Texas Tech has:

  • Conducted 2,354 Virtual Visits (Average of 78 each day)
  • Spent an average of 11 minutes each visit with each patient
  • Monitored COVID-19 positive students in isolation via healthcare chatbots
  • Provided successful virtual care to students, community, and local inmates

Join Texas Tech University's Sammy Ray as he discusses how the basic need for contact-less patient intake led to combining Intrado�s automated appointment reminders with QliqSOFT�s chatbot technology to create a new way to engage and communicate with patients.

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