# AI Medical Answering Service & Voice Agents | QliqSOFT > Clinical-grade AI voice agents answer every call, capture the full picture, and route each caller to the right expert by your live on-call schedule. [Platform](https://www.qliqsoft.com/platform/) / AI Voice Agents # AI Medical Answering Service & Voice Agents Answered. Captured. *Routed. Booked.* Clinical-grade AI voice agents answer every call, after-hours inquiries, referrals, pump alarms, worried families, capture the full picture, and route the caller to the right available expert using your live QliqSOFT on-call schedule. What no [answering service](https://www.qliqsoft.com/ultimate-guide/to/hospice-answering-service/) can do, because the voice agent and the schedule are one product. For the full buyer’s picture, read the [ultimate guide to healthcare call center software](https://www.qliqsoft.com/ultimate-guide/to/healthcare-call-center-software/). EVERY CALL ANSWERED ROUTES BY YOUR LIVE ON-CALL [SOC 2 TYPE II](https://www.qliqsoft.com/security/) [HIPAA COMPLIANT](https://www.qliqsoft.com/security/) [Book a demo](https://www.qliqsoft.com/request-demo/) [How it works](https://www.qliqsoft.com/platform/ai-voice-agents/#how) 2:14 AM · A call, handled "The pump keeps beeping…" ANSWERED, CALMED Captured: patient · therapy · alarm ✓ On-call check: R. Patel, Pharm OFF DUTY S. Okafor, RN Infusion AVAILABLE → CONNECTED Resolved · logged to thread ✓ 24/7 EVIDENCED How it works ## From first ring to booked visit, no voicemail in between. 1 ### Answer & understand Every call answered instantly, the agent triages clinical vs. logistical, resolves what it can, and gathers the full story: who, where, what, how urgent. 2 ### Route by the live schedule The agent consults your QliqCHAT on-call schedule and connects the caller to the expert who is actually available, intake, triage RN, or pharmacist. 3 ### Book & document The expert picks up with full context and schedules the visit or assessment on the spot, with every word logged to the patient's thread. Why it matters ## The first responder wins the referral. After hours, nobody who can open the chart picks up. When the office closes, a call to your line reaches voicemail, a message service, or someone's personal cell, and none of them can open the chart. Every vertical we serve has its 2 AM: the worried daughter, the beeping pump, the Friday-evening referral, the oral-chemo side effect. [After-hours triage for home health agencies](https://www.qliqsoft.com/use-cases/after-hours-triage-home-health/) lays out the three ways to cover those calls. - ✓ Referrals answered nights and weekends, speed-to-respond is how census is won - ✓ Clinical concerns reach a human clinician, routed, with context, in minutes - ✓ Logistical questions resolved by the agent, your on-call clinicians sleep through the tracking inquiries - ✓ For Medicare home infusion, the 24/7 services requirement is met affordably, and evidenced on every logged call - ✓ Voice and text switch fluidly, the agent meets each caller in the channel they prefer "Every referral we answer in minutes is a family that doesn't call the next agency on the list." Director of Operations / Intake After hours, before & after The 9 PM inquiry VOICEMAIL → ANSWERED & BOOKED The 2 AM pump alarm ER TRIP → ON-CALL RN, CONNECTED The Friday 4:50 referral MONDAY → SOC SCHEDULED TONIGHT On-call clinician's night EVERY CALL → TRUE ESCALATIONS ONLY Better together ## Powered by the platform underneath. The agents route by QliqCHAT's live on-call schedules, log to Patient-Centered Group Chats, and hand off to the same escalation paths Quincy's scored assessments use. One system, which is why no bolt-on answering vendor can match it. [On-Call Scheduling →](https://www.qliqsoft.com/feature/physician-on-call-scheduling-software/) [Patient-Centered Group Chats →](https://www.qliqsoft.com/feature/patient-centered-chats/) [Quincy (Patient Engagement) →](https://www.qliqsoft.com/solutions/quincy-digital-engagement-platform/) [QliqCHAT (Team Collaboration) →](https://www.qliqsoft.com/solutions/qliqchat/) Used across home-based care ## Thirty minutes, AI Voice Agents, live in the product. [Home Health](https://www.qliqsoft.com/industries/home-health-communication-workflow-platform/) [Hospice & Palliative](https://www.qliqsoft.com/industries/hospice-communication-workflow-platform/) [Home Care](https://www.qliqsoft.com/industries/home-care-communication-workflow-platform/) [Home Infusion](https://www.qliqsoft.com/industries/home-infusion/) [Specialty Pharmacy](https://www.qliqsoft.com/industries/specialty-pharmacy/) Common questions ## AI Voice Agents, answered. **How is this different from an answering service?** Answering services take messages. Our agents resolve logistical questions, capture complete clinical context, and route callers to the right available expert using your live QliqSOFT on-call schedule, then log everything to the patient's documented thread. The agent and the schedule are one product. **What happens with clinical concerns?** Clinical matters route to a human clinician, the agent stabilizes, captures, and connects, with the covering expert receiving full context before they pick up. **Does this satisfy 24/7 availability requirements?** For obligations like Medicare home infusion's 7-day, 24-hour services requirement, the agents provide affordable round-the-clock answering with every call logged, documented evidence of your coverage. Confirm specifics with your compliance counsel. **Can callers switch to text?** Yes, the agent moves fluidly between voice and text based on each caller's preference, with the conversation continuing in one thread either way. Background reading: [Introducing the Healthcare Chatbot: what you need to know and why](https://www.qliqsoft.com/introducing-the-healthcare-chatbot-what-you-need-to-know-and-why/), the 2023 primer on rules-based and AI chatbots that these voice agents grew out of. ## Never send another caller to voicemail. Hear the agents live, an after-hours referral, a clinical escalation, and the on-call routing that no answering service can replicate. [See On-Call Scheduling](https://www.qliqsoft.com/feature/physician-on-call-scheduling-software/) Trusted by 1,000+ healthcare organizations since 2011