# Hospice Answering Service with AI Voice Agents | QliqSOFT

> A hospice answering service that answers in your name, connects families to your on-call nurse by your live schedule, and logs every call.

[Platform](https://www.qliqsoft.com/platform/) / [AI Voice Agents](https://www.qliqsoft.com/platform/ai-voice-agents/) / Hospice

AI Voice Agents · Hospice

# A Hospice Answering Service *That Reaches Your Nurse*

[SOC 2 TYPE II](https://www.qliqsoft.com/security/) [HIPAA COMPLIANT](https://www.qliqsoft.com/security/)

[Book a demo](https://www.qliqsoft.com/request-demo/)

**QliqSOFT's AI Voice Agents answer your hospice line in your hospice's name, day and night. The agent sorts clinical calls from logistical ones, connects clinical calls to the nurse your live on-call schedule says is covering, and logs every call to the patient's thread. Families reach someone who can act, not a message service.**

## The calls your line takes at night

Hospice calls after hours are about the patient's last days, and each one needs a different answer.

-   **The breathing changed.** A daughter at 2:00 a.m. who needs a nurse on the phone, not a callback in an hour.
-   **He has died.** The family needs someone to come, and the on-call nurse needs to know before anyone else is called.
-   **The medication ran out.** A comfort-kit question that is part clinical, part pharmacy, and part logistics.
-   **The family can't sleep.** A caregiver who wants to know whether what she is seeing is normal.

A message service gives all four the same answer: someone will call you back.

## How a call moves

**The agent answers and sorts.** Every call is answered in your hospice's name. The agent separates clinical concerns from logistical ones, resolves the logistical questions it can, and gathers who is calling, about which patient, and how urgent it is.

**The agent routes by your live schedule.** Clinical calls go to a human clinician. The agent checks your QliqCHAT on-call schedule and connects the caller to whoever is actually covering tonight: the on-call nurse, the triage RN, or the pharmacist. The nurse picks up with the context already captured.

**Every call is documented.** The full call is logged to the patient's thread in QliqCHAT, so the morning team and the IDG start from what happened overnight instead of a stack of message slips. Families who would rather text can switch, and the conversation continues in the same thread.

## What changes from a message service

|  | Message service | AI Voice Agents |
| --- | --- | --- |
| Who answers | An operator reading a script | An agent answering in your hospice's name |
| What reaches the nurse | A callback number and a note | A live connection, with the patient and the concern already captured |
| Who it reaches | Whoever is on the list you sent | Whoever your live QliqCHAT on-call schedule says is covering |
| Where the record lives | The vendor's portal | The patient's thread, where your team already works |

## Why it matters in hospice

Hospice must make nursing services, physician services, and drugs and biologicals routinely available 24 hours a day, 7 days a week ([42 CFR 418.100(c)(2)](https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-B/part-418/subpart-D/section-418.100)). Families also judge you on it: the CAHPS Hospice Survey asks whether they got help when they needed it. See [CAHPS Hospice measures, explained](https://www.qliqsoft.com/ultimate-guide/to/cahps-hospice/).

## What it is not

It is not a nurse triage service. The agent does not assess symptoms or make clinical decisions; it captures the concern and connects the caller to your nurse. If you use a clinical triage partner, it works alongside them.

It does not replace your on-call nurse. It makes sure the call reaches whoever your policy says is covering, with the context to act on it. QliqSOFT is HIPAA compliant, with a BAA included.

Comparing an answering service, a triage partner and an AI agent? [Hospice answering service: what to look for](https://www.qliqsoft.com/ultimate-guide/to/hospice-answering-service/) walks through the trade-offs.

Frequently asked questions

**What is a hospice answering service?**

A hospice answering service takes the calls that come in when the office is closed, so families can reach the hospice at any hour. Hospices need one because nursing and physician services must be available around the clock. The difference between services is what happens next: a message for a callback, or a live connection to the nurse who is on call.

**Can an AI voice agent answer hospice calls after hours?**

Yes. An AI voice agent can answer in the hospice's name, separate clinical concerns from logistical questions, and connect clinical calls to the on-call nurse on the hospice's live schedule. It does not assess symptoms or replace the nurse. It makes sure the call reaches the nurse with the patient and the concern already captured.

**Does an AI answering service replace our on-call nurse?**

No. The agent answers, sorts and routes; your on-call nurse still takes every clinical call. What changes is that the nurse hears about the right calls, with the patient's name and the concern already captured, instead of returning messages.

**Is an AI answering service HIPAA compliant?**

It has to be, because the calls include patient names and symptoms. Any outside service that handles those calls is a business associate under HIPAA and needs a business associate agreement with your hospice. QliqSOFT is HIPAA compliant, with a BAA included, and every call is logged to the patient's thread rather than a separate portal.

## See it live on your own workflows.

In a 30-minute demo, we map QliqSOFT to your workflows, live in the product.