# QliqSOFT > AI-powered digital engagement platform for home-based care. Quincy (app-less patient and family engagement), QliqCHAT (HIPAA-compliant care team collaboration), and AI Voice Agents including a medical answering service, serving 1,000+ healthcare organizations since 2011. Pricing is public: per staff, per active patient, per survivor metering. ## Ultimate Guides - [The Ultimate Guide to Healthcare Call Center Software](https://www.qliqsoft.com/ultimate-guide/to/healthcare-call-center-software): Essential features, benefits, selection criteria, implementation strategies, and emerging trends in healthcare call center software for healthcare organizations. - [The Ultimate Guide to Healthcare Chatbots](https://www.qliqsoft.com/ultimate-guide/to/healthcare-chatbots): Leveraging the power of healthcare chatbots can improve patient care, streamline operations, and enhance the overall healthcare experience. This comprehensive guide shares the benefits, challenges, and implementation strategies of this AI-driven technology. - [The Ultimate Guide to Home Health Value-Based Purchasing](https://www.qliqsoft.com/ultimate-guide/to/hhvbp): Home Health Value-Based Purchasing (HHVBP) rewards quality care and aims to reduce costs. This guide discusses the goals and reimbursement methods under this model and how Home Health organizations can improve their performance to satisfy HHVBP requirements. - [The Ultimate Guide to HIPAA-Compliant Electronic Signatures](https://www.qliqsoft.com/ultimate-guide/to/hipaa-compliant-electronic-signatures): Discover the benefits of increased efficiency, improved patient experience, and enhanced compliance from implementing HIPAA-Compliant Electronic Signatures in your clinical workflows. Learn how to select the right e-signature vendor, integrate seamlessly into workflows, and stay ahead of evolving regulations. - [The Ultimate Guide to HIPAA-Compliant Forms](https://www.qliqsoft.com/ultimate-guide/to/hipaa-compliant-forms): HIPAA-compliant forms are essential for protecting patient privacy and efficient healthcare operations. Our guide breaks down the basics of designing and implementing effective forms for your organization. - [The Ultimate Guide to HIPAA-Compliant Secure Texting](https://www.qliqsoft.com/ultimate-guide/to/hipaa-compliant-secure-texting): Discover how HIPAA-compliant secure messaging platforms enable effective communication, protect patient privacy, and empower patients for better health outcomes. - [The Ultimate Guide to Patient Engagement Software](https://www.qliqsoft.com/ultimate-guide/to/patient-engagement-software): Learn how to improve patient satisfaction, enhance care delivery, and boost your healthcare organization's bottom line. From selecting the right software to implementing successful engagement strategies, this comprehensive resource covers it all. - [The Ultimate Guide to Patient Messaging](https://www.qliqsoft.com/ultimate-guide/to/patient-messaging): Patient messaging is a powerful tool that enhances engagement and streamlines communication between doctors, nurses, patients and caregivers. ## Research - [athenahealth Patient Portal Advantages and Limitations](https://www.qliqsoft.com/research/athenahealth-patient-portal-advantages-and-limitations): athenahealth patient portal features, strengths, and limits for patient access, messaging, and engagement. - [eClinicalWorks Patient Portal Advantages and Limitations](https://www.qliqsoft.com/research/eclinicalworks-patient-portal-advantages-and-limitations): eClinicalWorks patient portal features, strengths, and limits for patient access, messaging, and engagement. - [Epic Patient Portal Advantages and Limitations](https://www.qliqsoft.com/research/epic-patient-portal-advantages-and-limitations): Epic patient portal features, strengths, and limits for patient access, messaging, and engagement. - [Eyefinity Patient Portal Advantages and Limitations](https://www.qliqsoft.com/research/eyefinity-patient-portal-advantages-and-limitations): Eyefinity patient portal features, strengths, and limits for patient access, messaging, and engagement. - [Greenway Patient Portal Advantages and Limitations](https://www.qliqsoft.com/research/greenway-patient-portal-advantages-and-limitations): Greenway patient portal features, strengths, and limits for patient access, messaging, and engagement. - [ModMed Patient Portal Advantages and Limitations](https://www.qliqsoft.com/research/modmed-patient-portal-advantages-and-limitations): ModMed patient portal features, strengths, and limits for patient access, messaging, and engagement. - [NextGen Patient Portal Advantages and Limitations](https://www.qliqsoft.com/research/nextgen-patient-portal-advantages-and-limitations): NextGen patient portal features, strengths, and limits for patient access, messaging, and engagement. - [Practice Fusion Patient Portal Advantages and Limitations](https://www.qliqsoft.com/research/practice-fusion-patient-portal-advantages-and-limitations): Practice Fusion patient portal features, strengths, and limits for patient access, messaging, and engagement. - [Veradigm Patient Portal Advantages and Limitations](https://www.qliqsoft.com/research/veradigm-patient-portal-advantages-and-limitations): Veradigm patient portal features, strengths, and limits for patient access, messaging, and engagement. ## Solutions - [Solution Bundles for Home-Based Care](https://www.qliqsoft.com/solutions): Five bundles shaped to the problems agencies bring us: the communication foundation, the clinical back office, readmissions, scheduling and safety, and the... - [Bereavement and Family Support Bundle for Hospice](https://www.qliqsoft.com/solutions/bereavement-family-support): Automated, compassionate outreach that carries every bereaved family from the first week through the first anniversary: scheduled check-ins, sensitive date... - [Clinical Efficiency Bundle: Forms & Tasks](https://www.qliqsoft.com/solutions/clinical-efficiency): Orders chased automatically, signatures routed and tracked, IDG meetings prepped by the system, and paper captured to PDF with a camera instead of waiting... - [HIPAA-Compliant Texting for Care Teams](https://www.qliqsoft.com/solutions/hipaa-compliant-texting): Replace risky SMS and consumer chat apps with secure texting your whole care operation can run on, with priority flags, requested acknowledgments, image... - [13-Month Hospice Bereavement Program](https://www.qliqsoft.com/solutions/hospice-bereavement-solution): Automated, compassionate text outreach that carries every family from the loss through the first anniversary, gentle check-ins, grief resources, group... - [Messaging & Communication Bundle](https://www.qliqsoft.com/solutions/messaging-communication): The communication foundation for home-based care: QliqCHAT for your staff on every device, QuincyCHAT browser messaging for patients and families with no app... - [Patient Engagement Software for Home-Based Care](https://www.qliqsoft.com/solutions/patient-engagement): Patient engagement software built for home-based care: no-app reminders, digital intake, assessments, virtual visits, and 13-month bereavement, powered by AI. - [QliqCHAT: HIPAA-Compliant Care Team Chat](https://www.qliqsoft.com/solutions/qliqchat): QliqCHAT is the HIPAA-compliant collaboration hub for distributed care teams: secure texting with Snap to PDF document capture, Patient-Centered Group Chats... - [Quincy: AI Patient Engagement, No App](https://www.qliqsoft.com/solutions/quincy-digital-engagement-platform): Quincy automates the conversations your staff would otherwise make by phone, scored check-ins, e-signatures, forms, translation, reviews, task lists, and... - [Quincy Patient Reviews & Reputation](https://www.qliqsoft.com/solutions/quincy-patient-reviews): Automated review invitations sent to every patient and family at consistent milestones, fully compliant with Google’s review policies and the FTC’s Consumer... - [Readmission Reduction Bundle for Home Health](https://www.qliqsoft.com/solutions/readmission-reduction): Automated symptom monitoring between clinical visits, risk scoring that finds the patient who is quietly declining, escalation that reaches the care team... - [Caregiver Scheduling & Staff Safety Bundle](https://www.qliqsoft.com/solutions/scheduling-staff-safety): On-call rotations that manage themselves, visit confirmations that prevent the no-show, open shifts broadcast and filled in minutes, and a field safety net... - [Virtual Visits for Home-Based Care. No-App Video](https://www.qliqsoft.com/solutions/virtual-visits): No-app virtual visits launched from a simple text link, for triage before rolling a clinician, family conferences across time zones, and the visual check... ## Apps & Downloads - [Download QliqCHAT: Desktop and Mobile Apps](https://www.qliqsoft.com/download-qliq): Get QliqCHAT for your device: desktop apps for Windows and macOS, mobile apps for iOS and Android. HIPAA-compliant secure texting for home-based care teams. - [Download QliqCHAT for Chromebooks](https://www.qliqsoft.com/qliqchat-for-chromebooks): QliqCHAT runs natively on Chromebooks: the Android app installs from Google Play, and IT can force-install it fleet-wide from the Google Admin console. - [Download QliqCHAT for Desktop, Windows and Mac](https://www.qliqsoft.com/qliqchat-for-desktop): The full care-team messaging experience at the desk: same threads, same groups, same archive, on Windows and Mac. - [Download QliqCHAT for Mobile, iOS and Android](https://www.qliqsoft.com/qliqchat-for-mobile): Secure care-team messaging on the device already in your pocket. Download from the official stores and sign in with your organization credentials. ## Platform & Features - [Caller ID Masking with Call Routing for Healthcare](https://www.qliqsoft.com/feature/caller-id-masking): Clinicians call patients and families from their personal phones, but what shows is your agency's number. And when the patient calls or texts back, it routes... - [HIPAA-Compliant Camera for Patient Photos](https://www.qliqsoft.com/feature/hipaa-compliant-camera): Take wound photos and capture paperwork inside QliqCHAT. Images are encrypted, never touch the phone's camera roll or cloud sync, and upload to the EMR. - [HIPAA-Compliant Forms & Patient Intake Software](https://www.qliqsoft.com/feature/hipaa-compliant-online-forms): HIPAA-compliant digital forms and patient intake software delivered by text and completed on any phone, intake packets, assessments, histories, and post-visit surveys that flow straight... - [Hospice IDG Coordination Software: Channels](https://www.qliqsoft.com/feature/idg-communication-channel): Hospice IDG coordination software: Channels flags change-in-condition and safety-risk language from existing QliqCHAT threads, routes it to the right disciplines, and exports an IDG-ready record. - [Opt-In Plus: SMS Deliverability for Patient Texting](https://www.qliqsoft.com/feature/opt-in-plus-deliverability): Carriers filter unknown senders and phones silence them. Opt-In Plus captures documented consent, then nudges patients to save your number, so messages arrive seen. - [Patient & Caregiver Task Lists for Home-Based Care](https://www.qliqsoft.com/feature/patient-caregiver-tasks): Bundle e-signatures, forms, surveys, photo uploads, and education into one task list with a deadline, sent by text to a patient, family caregiver, or staff... - [Patient Communication Software: Care Team Chats](https://www.qliqsoft.com/feature/patient-centered-chats): The subject line carries the patient context, so the whole team collaborates confidently, nurses, aides, physicians, and office staff in one thread, tied to... - [Scored Patient Assessments: PHQ-9, GAD-7](https://www.qliqsoft.com/feature/patient-scored-forms): Assessments and surveys with scored elements that classify every response instantly, clear proceeds automatically, moderate routes to staff, high escalates... - [Physician On-Call Scheduling Software](https://www.qliqsoft.com/feature/physician-on-call-scheduling-software): Live on-call schedules everyone can see, and that everything can route by. Escalations, masked-number callbacks, and AI voice transfers all reach whoever is... - [Real-Time Translation for Patient Messaging](https://www.qliqsoft.com/feature/real-time-translation): Real-time, bi-directional translation on every patient and family message, your staff write and read in English; patients and caregivers write and read in... - [Lone Worker Safety & GPS for Field Care Staff](https://www.qliqsoft.com/feature/visit-path): Field clinicians work solo in unfamiliar homes and neighborhoods, at all hours. lone worker safety with GPS alerting gives them a discreet lifeline, location awareness and... - [The QliqSOFT Platform, Quincy, QliqCHAT, and AI Voice Agents](https://www.qliqsoft.com/platform): Quincy engages patients and families over simple text, no app required. QliqCHAT coordinates your team with every conversation documented. AI Voice Agents... - [AI Medical Answering Service & Voice Agents](https://www.qliqsoft.com/platform/ai-voice-agents): An AI medical answering service for home-based care: clinical-grade voice agents answer every call, after-hours inquiries, referrals, pump alarms, worried families, capture the full picture, and route the... - [EMR Integrations: HL7, FHIR, RPAplus, SFTP](https://www.qliqsoft.com/platform/integrations): QliqSOFT integrates bidirectionally with the systems that run home-based care, including Homecare Homebase and MatrixCare. Patient context flows in to... ## Industries - [Behavioral Health Digital Intake & Engagement](https://www.qliqsoft.com/industries/behavioral-health): Behavioral health runs on intake packets and the highest no-show rates in medicine. Quincy digitizes intake at the point of service, scores PHQ-9 and GAD-7,... - [Home-Based Primary Care Communication Platform](https://www.qliqsoft.com/industries/home-based-primary-care): House-call medicine runs on what happens between visits. QliqSOFT runs the communication layer around your EMR, including eClinicalWorks: caregiver texting,... - [Home Care Software: Communication & Engagement](https://www.qliqsoft.com/industries/home-care-communication-workflow-platform): Home care runs on two relationships, the caregiver you can't afford to lose and the family who's deciding every month whether to keep you. QliqSOFT... - [Home Health Communication & Engagement Platform](https://www.qliqsoft.com/industries/home-health-communication-workflow-platform): Timely starts of care, between-visit check-ins that catch decline early, and HHCAHPS-ready family communication, QliqSOFT connects your field teams and... - [Home Infusion Pharmacy Software & Engagement](https://www.qliqsoft.com/industries/home-infusion): Home infusion is a coordination sport, pharmacy, nursing, courier, prescriber, payer, and patient all have to land on the same day. QliqSOFT home infusion pharmacy software puts everyone in... - [Hospice Software for Communication & Engagement](https://www.qliqsoft.com/industries/hospice-communication-workflow-platform): A QR magnet on the refrigerator connects families to your team in one scan. One IDG Channel that preps itself. Thirteen months of bereavement engagement... - [Hospitals, Health Systems & Ambulatory Care](https://www.qliqsoft.com/industries/hospitals-and-ambulatory): Digital front door for hospitals, rural CINs, and ambulatory care: fewer no-shows, deflected calls, mitigated penalties, staff hours returned to care. - [One Platform for Home Health, Hospice & Home Care](https://www.qliqsoft.com/industries/multi-service-line-organizations): One AI-powered digital engagement platform across home health, hospice and palliative, and home care. Unify secure texting, patient engagement, and on-call coverage across every service line, whatever EMR each line runs. - [Specialty Pharmacy Patient Engagement Software](https://www.qliqsoft.com/industries/specialty-pharmacy): Your PDC is read by payers, accreditors, and manufacturers alike, and your LDD designations depend on patient management you can document. QliqSOFT automates... ## Videos - [Video: Collecting SDOH Information](https://www.qliqsoft.com/video/addressing-the-challenge-of-collecting-sdoh-information): Healthcare IT Today interviews Bobbi Weber, QliqSOFT VP of Product Marketing and Customer Success, on collecting social determinants of health with dignity: chatbot-based private self-disclosure for FQHCs, ACO REACH requirements, and what organizatio - [Video: Best Practices to Collect Vulnerable Data](https://www.qliqsoft.com/video/best-practices-to-collect-vulnerable-data): How to securely collect sensitive patient data, including social determinants, sexual orientation, gender identity, preferred pronouns, and preferred name: let patients self-disclose privately instead of answering out loud in a waiting room, improvin - [Video: Contact Center Automation](https://www.qliqsoft.com/video/contact-center-automation-by-qliqsoft): AI-driven chatbots and self-service options that reduce call center backlog and improve patient access: customers achieve an 80% increase in referral follow-through, a 25-day reduction in referral wait times, automation of over 40% of routine request - [Video: First Choice Neurology Testimonial](https://www.qliqsoft.com/video/first-choice-neurology-testimonial): First Choice Neurology on implementing QliqSOFT: an 18-minute reduction in check-in time, 18% less overtime, 600 to 700 telemedicine visits a day at peak, and a satellite office that ran for over a year without front desk staff. - [Video: Manage More Patients, No Added Staff](https://www.qliqsoft.com/video/manage-more-patients-without-additional-staff): How home health and hospice organizations enhance patient experience and satisfaction while reducing staff workload: a digital-first approach that helps teams manage more patients efficiently without additional staffing resources. - [Video: Pediatric Prevention (P4) Challenge](https://www.qliqsoft.com/video/promoting-pediatric-prevention-p4-challenge): AllianceChicago presents the CHEC-UP project, which used Quincy chatbots to reduce disparities in well-child visits and immunization completion in vulnerable communities: a 13% absolute increase in visit completion, 27% higher likelihood of completin - [Video: QliqCHAT Secure Texting App Tour](https://www.qliqsoft.com/video/qliqchat-hipaa-compliant-secure-texting): A guided tour of the QliqCHAT secure texting app for care teams: same credentials as the legacy app, messages carried forward automatically, plus Mark All Read, starred messages, in-chat calling, Snap & Sign, and Qliq-Assisted Calling with caller - [Video: QliqSOFT for Care-at-Home (Short)](https://www.qliqsoft.com/video/qliqsoft-for-care-at-home): QliqSOFT's secure communication platform helps care-at-home teams connect the field and office, streamline referrals and visit workflows, coordinate GPS-based staff, and deliver a more predictable, compassionate patient and family experience from adm - [Video: QliqSOFT for Care-at-Home Organizations](https://www.qliqsoft.com/video/qliqsoft-for-care-at-home-organizations): QliqSOFT empowers care-at-home organizations with secure, HIPAA-compliant communication, helping home health, hospice, and personal care teams streamline workflows, reduce phone tag, and improve patient and family engagement across the continuum of c - [Video: QliqSOFT Patient Access Guide](https://www.qliqsoft.com/video/qliqsoft-patient-access-guide): A guide for patients accessing QliqSOFT virtual visits: how to connect with doctors via secure SMS or web-based video chat, complete forms and surveys, and transition between care team members without starting new calls. - [Video: Quick Forms by QliqSOFT](https://www.qliqsoft.com/video/quick-forms-by-qliqsoft): Create, modify, and distribute custom digital forms that streamline data capture for patients and staff: signatures, data, and images captured on any device, with no app required, no coding, and no paper-based process. - [Video: Quincy for Patient Reviews](https://www.qliqsoft.com/video/quincy-for-patient-reviews): Gather authentic patient reviews through secure SMS or email engagement: automated review collection from all patients, real-time insights to improve care, and genuine feedback that strengthens relationships and brand credibility. - [Video: Virtual Visits & Patient Texting](https://www.qliqsoft.com/video/virtual-visits-patient-texting): Secure, convenient telehealth visits combined with HIPAA-compliant texting: a walkthrough of a complete virtual visit, from identity verification and a chatbot-guided waiting room to the provider conversation and a warm handoff for scheduling. - [Video: Voices of Innovation, Virtua Health](https://www.qliqsoft.com/video/voices-of-innovation-meet-the-authors-virtua-health): Virtua Health leaders share how they use QliqSOFT to power telehealth, virtual care, and the "scrappy innovation" initiatives highlighted in the book Voices of Innovation, with proceeds benefiting Mary Crowley Cancer Research. - [Videos: Demos & Customer Stories](https://www.qliqsoft.com/videos): Watch QliqSOFT demos and real customer stories: how hospice, home health, and care-at-home organizations use HIPAA-compliant secure texting, AI chatbots, and workflow automation to improve care and cut staff burden. ## Blog Posts - [10 Patient Engagement Best Practices for Behavioral Health](https://www.qliqsoft.com/blog/10-patient-engagement-best-practices-for-behavioral-health): Patient engagement is crucial in delivering effective behavioral healthcare. Collaborative efforts between the patient and care provider promote patient engagement and self-management. By implementing these best practices, providers can create a treatment plan tailored to patients' needs and preferences, increase their engagement and motivation to follow their treatment plan, and reinforce positive mental health habits. - [3 Ways Symptom Checkers are Improving Patient Experiences at Children's Hospitals](https://www.qliqsoft.com/blog/3-ways-symptom-checkers-are-improving-patient-experiences-at-childrens-hospitals): Symptom checkers can increase patient access by providing guidance and visit qualification checks 24 hours a day. They break down barriers by providing patients with the information they need most during those times when it can be difficult to reach a provider. The tools are also helping prevent misdiagnoses in these situations. - [3 Ways to Cultivate Patient Trust with Digital Tools](https://www.qliqsoft.com/blog/3-ways-to-cultivate-patient-trust-with-digital-tools): Over the last two years, we have seen a tremendous shift in ideas and attitudes about digital health. COVID-19 caused many healthcare organizations to undergo digital transformations at accelerated rates to adjust to fluctuating changes in patient needs. This rapid shift created a new set of challenges for healthcare organizations across the globe. Cyber security threats have increased. Healthcare professionals have had to quickly learn how to use an entirely new set of tools. The spread of misinformation regarding the pandemic has also further contributed to patient mistrust of the healthcare industry. - [4 Ways Healthcare Teams Collaborate with a HIPAA-Compliant Texting App](https://www.qliqsoft.com/blog/4-ways-healthcare-teams-collaborate-hipaa-compliant-texting-app): Many healthcare organizations are flocking to a HIPAA-compliant texting app to streamline communications. And, it’s no surprise why. Organizations have learned, when communication can happen anywhere and in real-time, the previous barriers no longer apply. Thanks to secure texting, you no longer need to reserve that conference room. - [5 Administrative Tasks Healthcare Leaders Can Streamline with Automation](https://www.qliqsoft.com/blog/5-administrative-tasks-healthcare-leaders-can-streamline-with-automation): As 2021 comes to a close, many leaders are looking for effective strategies to bring joy back to the careers of healthcare professionals in the new year. In a recent study, 75 percent of healthcare workers reported exhaustion, depression, sleep disorders, and PTSD. - [5 Benefits of Interprofessional Collaboration in Healthcare](https://www.qliqsoft.com/blog/5-benefits-of-interprofessional-collaboration-in-healthcare): Interprofessional collaboration in healthcare enhances patient satisfaction, reduces errors, and boosts worker retention. QliqSOFT offers tools for seamless communication. - [5 Common Misconceptions About Secure Messaging in Healthcare](https://www.qliqsoft.com/blog/5-common-misconceptions-about-secure-messaging-in-healthcare): Know the truth behind common misconceptions about secure messaging in healthcare and learn why HIPAA-compliant tools like QliqSOFT are essential. - [5 Digital Patient Engagement Tools You Should Know About](https://www.qliqsoft.com/blog/5-digital-patient-engagement-tools-you-should-know-about): Explore 5 powerful digital patient engagement tools that enhance healthcare communication, improve outcomes, and strengthen patient satisfaction. - [5 Great Benefits of AI & Chatbots for Healthcare Providers](https://www.qliqsoft.com/blog/5-great-benefits-of-ai-chatbots-for-healthcare-providers): Learn how AI chatbots are transforming healthcare by enhancing patient support, automating admin tasks, improving efficiency, and care delivery. - [5 Steps for Successful HIPAA Compliant Secure Texting in Healthcare](https://www.qliqsoft.com/blog/5-steps-for-successful-secure-texting): Learn 5 proven steps to implement HIPAA-compliant secure texting in healthcare and enhance communication, compliance, and patient engagement. - [5 Steps to an Effective Disaster Communications Plan](https://www.qliqsoft.com/blog/5-steps-to-effective-disaster-communication-plan-infographic): Creating disaster communications plans can be complex, especially in healthcare when so much is at stake. Disasters and disruptions can happen at any time. You must be prepared in the event your systems go down. Key to that response is having a disaster communication tool, not dependent on the network or power of the location. - [5 Ways AI is Changing Healthcare](https://www.qliqsoft.com/blog/5-ways-ai-is-changing-healthcare): Know how AI is revolutionizing healthcare by enhancing clinical efficiency, enabling faster diagnoses, and improving patient engagement across care systems. - [5 Ways Health Systems Can Leverage Technology to Enable Transformation](https://www.qliqsoft.com/blog/5-ways-health-systems-can-leverage-technology-to-enable-transformation): Learn how health systems can make use of digital tools to improve access, reduce provider burnout, ensure equity, and transform patient care delivery. - [6 Benefits of an End-to-End Communication Platform for Healthcare Teams](https://www.qliqsoft.com/blog/6-benefits-of-an-end-to-end-communication-platform-for-healthcare-teams): Know the key benefits of a communication platform that help healthcare teams improve collaboration, secure patient messaging, automation, and care coordination. - [6 Patient Communication Platforms That Cut Wait Times by 40%](https://www.qliqsoft.com/blog/6-patient-communication-platforms-that-cut-wait-times-by-40): Explore patient communication platforms that reduce wait times, improve patient satisfaction, & streamline healthcare operations with automation & secure messaging. - [7 Ways a HIPAA Compliant Form Builder Transforms Hospice Workflows](https://www.qliqsoft.com/blog/7-ways-a-hipaa-compliant-form-builder-transforms-hospice-workflows): Seven hospice workflows a HIPAA-compliant form builder changes, from referral intake to IDG documentation. - [8 Reasons Why Physicians are Adopting HIPAA-Compliant Secure Texting](https://www.qliqsoft.com/blog/8-reasons-why-physicians-are-adopting-hipaa-compliant-secure-texting): Healthcare, with all its technological advances, finds itself stuck in the dark ages, with pagers, phone calls and standard sms texting still having a heavy hold on physicians across the country. And even though pagers were once considered a badge of honor among newly minted doctors, they are now viewed with the same disdain as CD players by today’s tech savvy healthcare providers. This is because there is a better way for doctors to communicate. - [8 Ways Clinical Collaboration Platforms Enhance Patient Outcomes](https://www.qliqsoft.com/blog/8-ways-clinical-collaboration-platforms-enhance-patient-outcomes): Learn how clinical collaboration platforms streamline care coordination, improve medical adherence, reduce staff burnout, and enhance patient outcomes. - [9 Ways to Improve Patient Communication](https://www.qliqsoft.com/blog/9-ways-to-improve-patient-communication): With so little time in the day, it can seem impossible to provide quality communication with each patient. Here are 9 ways to improve patient communication. - [A Digital Playbook for Rural Health Transformation](https://www.qliqsoft.com/blog/a-digital-playbook-for-rural-health-transformation): A practical digital playbook for rural health systems: access, staffing pressure, and patient communication. - [A Patient Engagement Chatbot that Actually Engages Patients](https://www.qliqsoft.com/blog/a-patient-engagement-chatbot-that-actually-engages-patients): Chatbots will take their place in healthcare during 2020 as a very scalable and valuable clinical tool for proactively exchanging care-related information between patients and their care teams, as well as between care team members themselves. Chatbots aren’t new. In fact, the first chatbot, named Eliza, was created by MIT professor Joseph Weizenbaum in 1966. Eliza, however, lacked two essential elements that, today, enable the use of chatbots as a tool that actually gets patients involved in their own personal care. These elements are smart devices that offer an SMS texting feature and artificial intelligence (AI). - [Advantages & Benefits of Telehealth](https://www.qliqsoft.com/blog/advantages-benefits-of-telehealth): Many clinics, hospitals, and other health institutions have started or expanded their telehealth services over the past six weeks. As the COVID-19 pandemic continues to affect daily life and the burden on the healthcare system, telehealth remains a needed component to safely care and treat the public. However, what happens with telehealth once this health crisis is better managed and controlled? Should healthcare institutions rollback their use of the technology and once again focus on in-person visits? - [Advocate Data Breach - Different Year, Same Encryption Problems](https://www.qliqsoft.com/blog/advocate-data-breach-different-year-same-encryption-problems): In many respects, it has been The Summer of The Data Breach. HHS brought down the hammer on Wellpoint, fining the insurer $1.7 million after discovering the impermissible disclosure of over 600,000 patient records through an unsecured online application. A couple of weeks later OHSU reported a breach of over 3,000 patient records when hospital officials learned that providers were using Google Drive to share patient records in the cloud. - [Advocate Data Breach: The $1 Billion Lawsuit?](https://www.qliqsoft.com/blog/advocate-data-breach-the-1-billion-lawsuit): Advocate Health Care, a large Chicago-based health system, reported a data breach at one of its subsidiaries in which the theft of four laptops led to over four million compromised patient records. This event marks the second largest healthcare data breach in history, and, to put this into perspective, alone accounted for over 17% of the total number of patient records breached as reported to HHS since it started keeping track in 2009. - [AI in Home Health and Hospice: 7 Takeaways from FUTURE 2026](https://www.qliqsoft.com/blog/ai-in-home-health-and-hospice-7-takeaways-from-future-2026): Field notes from the first combined HHCN and HME Business FUTURE Conference in Austin: ambient AI adoption, the CMS moratoria, embedded versus bolted-on, and the security bar. - [What an AI Scribe Rollout in Home Health Actually Looks Like](https://www.qliqsoft.com/blog/ai-scribe-in-home-health): At HCHB UC 2026, VitalCaring Group CEO April Anthony shared lessons from an early AI scribe rollout, including an unexpected challenge around clinician attention. - [All Secure Messaging Solutions Are Not Created Equal - Part 2 of 3](https://www.qliqsoft.com/blog/all-secure-messaging-solutions-are-not-created-equal-part-2-of-3): In the first part of this series, Secure Texting can be more than just securing messages, we discussed the key features (quick messaging, conversation threads, and required acknowledgment) of a secure messaging application that makes it a valuable texting tool for healthcare professionals. The first question healthcare organizations want a provider of a secure messaging application to answer,” Is the application HIPAA compliant?”. - [AllianceChicago / IPHCA FQHC Conference 2023 Recap](https://www.qliqsoft.com/blog/alliancechicago-iphca-conference-2023-recap): Learn how community health centers leverage electronic tools to enhance patient care and reach Healthy People 2030 goals. - [AllianceChicago Publishes Digital Intervention Study Using Chatbots to Increase Well-Child Visits and Immunizations](https://www.qliqsoft.com/blog/alliancechicago-publishes-digital-intervention-study-using-chatbots-to-increase-well-child-visits-and-immunizations): AllianceChicago, a national network of more than 70 community health centers (CHCs) across 19 states, today announced the publication of a quality improvement-focused article titled “CHEC-UP: A digital intervention to reduce disparities in well-child and immunization completion in community health” in Telehealth™ & Medicine Today. The project focus was made possible with the donation of QliqSOFT’s Quincy artificial intelligence (AI)-powered chatbots. - [Picture This: Always Use a HIPAA-Compliant Camera for Patient Photos](https://www.qliqsoft.com/blog/always-use-a-hipaa-compliant-camera-for-patient-photos): How compliant are your patient photo practices? If you use photos in patient care and those photos have any identifiable information, using a HIPAA-compliant camera is a must. The camera itself need not be bulky or inconvenient. It can be the same one on your smartphone. The difference is these photos are taken within a secure texting app. - [Are Smartphones and Texting Helpful During Ransomware Attacks?](https://www.qliqsoft.com/blog/are-smartphones-and-texting-helpful-during-ransomware-attacks): Ransomware Attacks are back with a vengeance -this time attacking healthcare facilities who have critical patient data which they cannot afford to lose. Hospitals need patient data quickly without which patient care can become difficult or nearly impossible. Since all patient data is now stored on computers, losing this data is not an option. In just the past few months, the ransomware has attacked millions of computers, locking out their users for days. - [Are Smartphones and Texting Helpful in Disasters?](https://www.qliqsoft.com/blog/are-smartphones-and-texting-helpful-in-disasters): Technology is so pervasive in our society that when a disaster strikes the system failures affect every aspect of our lives; including our ability to receive appropriate medical treatment. Hurricane Sandy is a perfect example of what could go wrong - widespread and prolonged power outages, hospital evacuations, the closing of the financial markets, mass transportation disruptions, highway and airport shutdowns, and disruptions to routine life. - [Are You Ready for HHVBP?](https://www.qliqsoft.com/blog/are-you-ready-for-hhvbp): Prepare for HHVBP with improved outcomes, digital engagement, and competitive advantages for home health agencies. - [Are You Ready for US News & World Report's New Best Home Health Agency Report?](https://www.qliqsoft.com/blog/are-you-ready-for-us-news-world-reports-new-best-home-health-agency-report): Discover how QliqSOFT's Quincy digital communication platform helps home health agencies improve transparency, patient satisfaction, and online reviews. - [Axxess AGILE 2024: Embracing the Future of Post-acute Care](https://www.qliqsoft.com/blog/axxess-agile-2024-embracing-the-future-of-post-acute-care): Leaders gather at Axxess AGILE 2024 to innovate home healthcare, addressing challenges and shaping the future. - [Best Practices for Collecting Social Determinants of Health, Sexual Orientation and Gender Identity](https://www.qliqsoft.com/blog/best-practices-for-collecting-social-determinants-of-health-sexual-orientation-and-gender-identity): Enhancing healthcare equity: Best practices for collecting vital patient data, ensuring respectful, inclusive care. - [Best Practices for Gaining Patient Trust in Digital Outreach](https://www.qliqsoft.com/blog/best-practices-for-gaining-patient-trust-in-digital-outreach): Texting is an efficient and trusted communication method for healthcare, improving patient engagement while addressing security concerns and boosting efficiency for staff, making it a valuable tool in value-based care efforts. - [Best Practices for Implementing HIPAA-Secure Texting](https://www.qliqsoft.com/blog/best-practices-for-implementing-hipaa-secure-texting): Implementing HIPAA-secure texting is crucial for organizations seeking regulatory compliance and improving communication and workflow. To ensure success, clarify your goals and craft a compelling message, involve key stakeholders from IT, legal, and clinical departments, update and communicate policies, and create a robust implementation plan. By following these best practices, organizations can harness the power of secure texting to enhance productivity, reduce costs, and provide a better experience for staff and patients. - [Best Practices for Reducing GI Procedure No-shows and Backlogs](https://www.qliqsoft.com/blog/best-practices-for-reducing-gi-procedure-no-shows-and-backlogs): Reduce healthcare costs & improve patient outcomes. Learn how digital communication strategies can tackle patient no-shows & boost revenue in GI practices. - [Best Practices for Successful Secure Texting](https://www.qliqsoft.com/blog/best-practices-for-successful-secure-texting): Discover 5 best practices for implementing a HIPAA-compliant secure texting solution. From goal identification to external connections, optimize your rollout now. - [Best Practices in Protecting PHI in the Cloud & Minimizing PHI Breaches](https://www.qliqsoft.com/blog/best-practices-in-protecting-phi-in-the-cloud): The recent HIPAA breach reports with CHS and Cedar Sinai are enough to keep healthcare CIOs and Security Officers awake at night. Such events pushed healthcare organizations into reactive mode and concerned about their potential vulnerabilities. - [Beware of These Email Subject Lines for Potential Ransomware Attack](https://www.qliqsoft.com/blog/beware-email-subject-lines-potential-ransomware-attack): Last year, we shared 10 steps to take when (not if) your organization is hit with a ransomware attack. Now that several months have passed, the number of malicious cyber attacks that have plagued IT professionals has grown exponentially. The stakes have never been higher. Public services, financial data, and protected health information are all in jeopardy when such widespread security compromises take place. - [Beyond Checkboxes: Why Proactive PHQ-9 Screening is the Next Frontier in Value-Based Care](https://www.qliqsoft.com/blog/beyond-checkboxes-why-proactive-phq-9-screening-is-the-next-frontier-in-value-based-care): Discover how proactive PHQ-9 screening improves quality scores, patient outcomes, and value-based care with QliqSOFT’s digital scored forms. - [Boosting HHCAHPS Scores: Eight Methods to Enhance Home Health VBC Performance](https://www.qliqsoft.com/blog/boosting-hhcahps-scores-eight-methods-to-enhance-home-health-vbc-performance): Enhance HHCAHPS scores with digital communication platforms. Boost patient satisfaction & VBC performance. - [Breaches and the HIPAA/HITECH Omnibus Deadline](https://www.qliqsoft.com/blog/breaches-and-the-hipaahitech-omnibus-deadline): 90 days. That’s all the time healthcare organizations have between now and the September 23 HIPAA Omnibus compliance date. Understandably, most healthcare compliance officers are focusing on the significant changes spelled out in the regulations: obtaining business associate agreements, updating notices of privacy practices, and training staff members on the changes to the law. - [Buying a Home Health Agency After the Moratorium](https://www.qliqsoft.com/blog/buying-a-home-health-agency-after-the-moratorium): Licenses just got scarcer and the 36-month ownership rule reshapes deals. Two kinds of markets, two operating plans, and the first ninety days after close. - [California Wildfires - What Can We Do Now?](https://www.qliqsoft.com/blog/california-wildfires-what-can-we-do-now): The Golden State has been under siege from devastating wildfires, unlike any they have seen before. At the time of this article 140,000 acres have been consumed due to the Camp Fire just North of Sacramento which is considered only 40% contained. Camp Fire has grown to be the most destructive and deadliest wildfire in California’s history. - [Can Patient Texting Improve Post-Op Recovery?](https://www.qliqsoft.com/blog/can-patient-texting-improve-post-op-recovery): A focus of many hospitals, ambulatory surgical centers, and clinicians is improving surgical outcomes and post-op recovery for the patients they serve. And with good reason. Not only do these providers care about their patient outcomes and recovery experience, but the information is now publicly searchable on sites like Healthgrades.com. - [CareChannels Facilitate Value-Based Care](https://www.qliqsoft.com/blog/carechannels-facilitate-value-based-care): Value-Based Healthcare is increasing financial risk for healthcare organizations. With the new bundled payment programs, your responsibility no longer ends at patient discharge. Hospitals, skilled nursing facilities, and home health organizations can no longer be loosely aligned to succeed.Hospitals frequently lose track of a patient’s recovery after discharge because they are loosely aligned with skilled nursing facilities and home health nurses. These healthcare organizations have no easy way to collaborate with doctors to report patient issues. - [Carefully Considering the Risks of a BYOD Policy in Healthcare](https://www.qliqsoft.com/blog/carefully-considering-the-risks-of-a-byod-policy-in-healthcare): Seemingly everyone in their organization wants to adopt a bring your device (BYOD) mobile policy. However, the benefits of empowering employees with greater access to data typically drown out the lingering data control concerns.If you find yourself considering a BYOD policy, first think about your risks. As any OCR/HHS or hospital CIO, who has suffered through a data breach, will tell you, security risk assessments are vital to a HIPAA compliance plan. So what are the unique risks of adopting a BYOD policy in the healthcare world? - [CHCs Can Improve Preventive Health Screening by Addressing Social Determinants of Health](https://www.qliqsoft.com/blog/chcs-can-improve-preventive-health-screening-by-addressing-social-determinants-of-health): Digital outreach in Community Health Centers (CHCs) optimizes preventive care, reduces costs, and addresses social determinants of health (SDoH) for better population wellness. - [How Closing Gaps in Care Is Revenue Generating for Primary Care Under Fee for Service (FFS) Reimbursement](https://www.qliqsoft.com/blog/closing-gaps-in-care-is-revenue-generating): Learn how closing gaps in care not only benefits healthcare but also generates revenue for primary care practices under FFS reimbursement. - [Closing the Gap in Diabetic Eye Care: Technology Solutions to Boost Screening Rates](https://www.qliqsoft.com/blog/closing-the-gap-in-diabetic-eye-care-technology-solutions-to-boost-screening-rates): Explore how digital workflows, automated outreach, and population health tools increase diabetic eye screening rates, close care gaps, and prevent avoidable blindness. - [Cloud Computing and Conduits](https://www.qliqsoft.com/blog/cloud-computing-and-conduits): For years, cloud-based healthcare vendors had tried to avail their organizations to the conduit exception to HIPAA. Broadly speaking, the conduit rule exempts entities from complying with HIPAA if they only transmit and do not access PHI (usually on behalf of a Covered Entity). In the buildup to the Omnibus Rule, PHR vendors, data storage companies, and other cloud-based providers lobbied HHS to broaden the scope of the conduit exception. - [CMS Hospice Relief](https://www.qliqsoft.com/blog/cms-hospice-relief): As portions of the United States start to resume “normal” operations, the Center for Medicare and Medicaid Services (CMS) has released another round of waivers targeted towards the Hospice industry. With fresh guidance on timelines - CMS is actively working to provide resources to relieve some stress for healthcare workers nationwide. In line with previous guidelines, these changes go into effect immediately without healthcare providers having to request waivers from CMS. - [Combating Healthcare Communication Barriers With Quincy & Other Products](https://www.qliqsoft.com/blog/combating-healthcare-communication-barriers-with-healthcare-chatbots): It is critical that underserved populations receive the care they deserve, as the global community continues to wrestle with the pandemic. Here at QliqSOFT, we are aware of the communication gap that too often exists in hospitals and clinics, ultimately keeping individuals from preventative and life-saving care. - [Common Questions on Secure Texting & Secure Messaging for Healthcare](https://www.qliqsoft.com/blog/common-questions-on-secure-texting): One of the most important aspects of qliqCONNECT security is how we encrypt your messages. First, all network connections are encrypted with transport encryption called TLS. So all communication over the Internet is secure. Second and more importantly, qliqCONNECT encrypts the message content using Public-Private Key Encryption. With this approach, every user on qliqCONNECT has a unique encryption key and each message is encrypted for a single particular user. - [Don’t Compromise Compliance in Healthcare Emergency Preparedness and Disaster Communications](https://www.qliqsoft.com/blog/compliance-in-healthcare-emergency-preparedness-disaster-communications): When thinking about a healthcare emergency preparedness plan, how much does compliance matter in your disaster communications? If your organization is in the throes of a power outage from heavy storms or a cyber attack that’s left your network down, thoughts of compliance may not be top of mind. - [Conversational AI Basics in Healthcare](https://www.qliqsoft.com/blog/conversational-ai-basics-in-healthcare): What conversational AI is, how it differs from a scripted chatbot, and where it fits in patient communication. - [Coryell Health Leverages QliqSOFT Chatbot Tech to Deliver COVID-19 Testing and Vaccine Scheduling](https://www.qliqsoft.com/blog/coryell-health-leverages-qliqsoft-chatbot-tech-to-deliver-covid-19-testing-and-vaccine-scheduling): Coryell Health, which serves as the primary COVID-19 testing administrator for Coryell County tests anywhere from 400 to 700 patients daily for the virus. After testing, staff must conduct follow-up, results reporting, and contact tracing necessary to keep patients informed and safe. Initially, the follow-up required 1:1 phone calls for each person tested. - [COVID-19 Vaccine Information: 3 Things To Know](https://www.qliqsoft.com/blog/covid-19-vaccination-information-3-things-to-know): Three pharmaceutical brands have, to date, announced the completion of their COVID-19 Vaccines. However, not all had the same efficacy, or effectiveness, in clinical trials. Nor do they each require the same handling procedures or have the same funding sources. In fact, there may be significant variance. - [Data Privacy in the Modern World: Everything’s for Sale Unless You’re the Keeper of Your Own Data](https://www.qliqsoft.com/blog/data-privacy-in-the-modern-world): Everyone worries about data privacy. And, looking at the state of the industry, they have every reason to be. The truth is big data generates big money. Data privacy at this moment seems to be something that’s not even a possibility anymore. As almost every application that you interact with has the ability to collect data on your actions, and that isn’t just what you do on social media. Data is for sale in almost any scenario. - [Death of the Verification Week: Migrating to Azure Artifact Signing](https://www.qliqsoft.com/blog/death-of-the-verification-week-migrating-to-azure-artifact-signing): Learn how QliqSOFT migrated from legacy EV code signing to Azure Artifact Signing, transforming a week-long verification process into an hour. - [Digital Communication is Key to Improving Health Equity](https://www.qliqsoft.com/blog/digital-communication-is-key-to-improving-health-equity): Enhance health equity for value-based care success through digital engagement. Reduce disparities, costs & improve overall health. - [Digital PHQ-9 Screening: Connecting Care and Compassion in Value-Based Behavioral Health](https://www.qliqsoft.com/blog/digital-phq-9-screening-connecting-care-and-compassion-in-value-based-behavioral-health): Discover how QliqSOFT’s digital PHQ-9 screening empowers smarter, value-based behavioral health by automating assessments and enhancing care quality. - [4 Reasons It’s Time to Ditch the Spreadsheets for an OnCall Scheduling Tool](https://www.qliqsoft.com/blog/ditch-the-spreadsheets-for-an-oncall-scheduling-tool): How confident are you in the accuracy of your oncall scheduling spreadsheet? With so many changes occurring in rapid succession in healthcare environments, you can’t really on a spreadsheet to save a life. You need better tools, ones that allow you to know in real-time the physicians available. - [Seven Don’ts and One Do for Your Disaster Recovery Plan](https://www.qliqsoft.com/blog/donts-and-dos-disaster-recovery-plan): Mistakes happen. Sometimes no matter how prepared you are, it's easy to err in your disaster recovery plan for communication. While your organization may spend lots of time planning and ensuring it meets emergency preparedness guidelines, when something actually happens, errors can occur. When it’s time to actually execute the plan, that’s when things can fall apart.To help you better assess your disaster recovery plan, we’ve put together of things to avoid. By considering all these factors, your communications plan should work as seamless as possible. - [Ease of Access for Truly Secure HIPAA Messaging](https://www.qliqsoft.com/blog/ease-of-access-to-qliq-secure-texting): Whether you're are an existing user of Qliq Secure Texting, or evaluating HIPAA messaging options for your organization, we've made it extremely easy for users to quickly and securely access their app without jumping through multiple security hurdles. Below is a video that showcases just how easy access really is. - [Edward Marx Joins QliqSOFT’s Advisory Board as Chief Transformation Officer](https://www.qliqsoft.com/blog/edward-marx-joins-qliqsofts-advisory-board-as-chief-transformation-officer): QliqSOFT, a leading healthcare technology company whose mission is to enhance the patient experience using conversational artificial intelligence, secure texting and automated workflows, announced today the addition of Edward Marx to its Advisory Board as Chief Transformation Officer. In this position, Marx will help guide the company’s versatile healthcare clientele on their digital transformation journeys in the current and post-pandemic environment. - [Electronic Visit Verification for Home Health](https://www.qliqsoft.com/blog/electronic-visit-verification-for-home-health): As a home health service provider, you are concerned with streamlining your organizational processes, enhancing your quality of care, and abiding by all state and federal regulations. An EVV system like Visit Path can help you improve your company from top to bottom. By using a real-time, GPS-enabled post-acute care delivery resource management app, paperwork becomes easier, and patient satisfaction increases. - [Embracing Cost Reduction to Improve ACO Profitability](https://www.qliqsoft.com/blog/embracing-cost-reduction-to-improve-aco-profitability): Value-based care aims to improve patient care, but initial participation costs are high. ACOs can use digital tools to streamline operations, engage patients, and reduce costs, enhancing long-term profitability. - [Embracing Home Health Remote Monitoring to Reduce Readmissions](https://www.qliqsoft.com/blog/embracing-home-health-remote-monitoring-to-reduce-readmissions): Home health remote monitoring to curb readmissions & boost outcomes. QliqSOFT's digital platform offers solutions. - [Embracing Technology: Surging Smartphone Adoption Among the Elderly](https://www.qliqsoft.com/blog/embracing-technology-surging-smartphone-adoption-among-the-elderly): Smartphone adoption among seniors is rising, enhancing their health, safety, social connectivity, and daily life. - [Emerging Technology Trends for Healthcare for 2022](https://www.qliqsoft.com/blog/emerging-technology-trends-for-healthcare-for-2022): In the healthcare tech field, exciting new software is constantly being developed. Below we detail the most prominent emerging technologies in healthcare. - [Enhancing Telehealth Offerings with Deviceless Remote Patient Monitoring](https://www.qliqsoft.com/blog/enhancing-telehealth-offerings-with-deviceless-remote-patient-monitoring): Despite the recent overnight success of telehealth technology, remote patient monitoring (RPM) is one area of healthcare technology that did not see rapid adoption during the COVID-19 pandemic, yet it has been identified as one of the greatest opportunities for patient engagement according to a recent KLAS survey.The hesitancy of RPM adoption has not been due to a lack of technological advancement or because of a limited number of connected devices in the marketplace. Instead, it’s a lack of priority and a lack of understanding of the benefits remote patient monitoring brings to both your patients and your bottom line. - [Everyone Needs a Better Healthcare Communication Tool](https://www.qliqsoft.com/blog/everyone-needs-a-better-communication-tool-in-healthcare): Communication in a medical practice is essential to the patient care, patient satisfaction and productivity of the healthcare personnel. Within all healthcare environments, there should be an active communication between all personnel, not just between physicians. Communication starts at the front desk. Throughout the course of an average workday, the front office staff must schedule a wide array of appointments and medical procedures. - [Don’t Let Faxing Disrupt Your Healthcare Workflow](https://www.qliqsoft.com/blog/faxing-disrupt-healthcare-workflow): Technology has made so many parts of everyday life easier, especially around communications. It’s easy to send just about any type of document you need via email or text. Yet, there is still the widespread use of faxing in healthcare. Healthcare can use robots for surgery and reattach hands, but when it comes to paperwork, the 1980s facsimile is still the go to. And while it’s still a necessary evil that doesn’t mean faxing should disrupt your healthcare workflow. - [FDA Recalls Popular Meds After Cancer-Causing Agents Found: How Will You Share With Your Patients?](https://www.qliqsoft.com/blog/fda-recalls-valsartan): FDA recalls popular meds due to cancer-causing agents found. Learn how to share vital information with your patients. QliqSOFT offers a HIPAA-compliant messaging platform to aid in effective patient communication during emergencies and recalls. Contact us for more information. - [Five Essential Considerations in Choosing a Secure Text Messaging Service](https://www.qliqsoft.com/blog/five-essential-considerations-in-choosing-a-secure-text-messaging-service): With just over two weeks until the Sept 23rd HIPAA Omnibus deadline, as the CIO of healthcare provider facility you’ve come to discover that a number of your physician and nurse providers have been communicating with one another over standard text message, exchanging information in a HIPAA noncompliant manner. - [Flu Season Management with Qliq Secure Texting](https://www.qliqsoft.com/blog/flu-season): The 2018 flu season is shaping up to be one the worst in nearly a decade and your practice is not immune. The CDC FluView report for the last week of January even states that a “cumulative rate of 51.4 laboratory-confirmed influenza-associated hospitalizations per 100,000 population” has been observed. We’re all feeling the pain but at QliqSOFT we would like to recommend some simple steps that may just help you prepare and protect your patient population. - [Flu Season 2020 - Planning During a Pandemic](https://www.qliqsoft.com/blog/flu-season-2020-planning-during-a-pandemic): A pandemic creates a massive challenge for healthcare professionals in the United States but another challenger is approaching in the Fall, flu season. With over seven million COVID-19 cases in the United States alone, the upcoming flu season only serves to burden an already taxed health care system.With positive cases still on the rise throughout the country, the Fall flu season becomes more uncertain. Especially with the overlap in the high-risk groups (and symptoms) between COVID-19 and influenza, having a plan is essential for tackling the fall. - [From Phone Tag to Real-Time Care: Modernizing Patient and Family Communication](https://www.qliqsoft.com/blog/from-phone-tag-to-real-time-care-modernizing-patient-and-family-communication): Patient and family communication in care-at-home settings has historically been treated as a relationship skill. It is actually an infrastructure problem, and that distinction changes how you fix it. - [Healthcare Chatbots and the Future of Chatbot Technology in Healthcare](https://www.qliqsoft.com/blog/future-of-chatbot-technology-in-healthcare): When it comes to increasing patient satisfaction, reducing readmission, and improving your bottom line, what are the possibilities for healthcare chatbots? Technological advances have made a world of difference in the delivery of quality healthcare to patients across the world. From connected medical devices to electronic health records, technology provides doctors and nurses a way to better connect with their respective patient populations in ways that were never even thought of 20 years ago. - [Gentle Vigilance: The Role of Between-Visit Monitoring in Compassionate Hospice Care](https://www.qliqsoft.com/blog/gentle-vigilance-the-role-of-between-visit-monitoring-in-compassionate-hospice-care): Learn how the Quincy platform helps hospice teams provide proactive, dignified, and family-centered care through continuous between-visit engagement. - [Healthcare Digital Transformation Trends to Watch for in 2022](https://www.qliqsoft.com/blog/healthcare-digital-transformation-trends-to-watch-for-in-2022): This year, we will see a shift in how healthcare organizations utilize digital solutions. Over the last two years, during the pandemic, organizations in nearly every industry adopted digital solutions to address temporary challenges. However, as time went on, many of these solutions proved valuable tools, and attitudes towards digital health have changed significantly. - [Heartbleed, Internet Explorer Bug and HIPAA Security](https://www.qliqsoft.com/blog/heartbleed-internet-explorer-bug-and-hipaa-security): Three weeks ago Internet users were notified en masse that a security vulnerability had been discovered in OpenSSL, a widely-used piece of open-source software that helps securely transport information around the web. The so-called Heartbleed bug forced healthcare IT vendors across the industry to perform internal forensic analyses to check whether they were sending vulnerable PHI across various internal and external networks. - [Hispanic Health Coalition of Georgia Partners with QliqSOFT to Modernize Digital Patient Communication for Community Members](https://www.qliqsoft.com/blog/hhcga-partners-with-qliqsoft-to-modernize-digital-patient-communication-to-georgias-hispanic-population): The Hispanic Health Coalition of Georgia (HHCGA) has selected QliqSOFT as its strategic automated patient communications partner. QliqSOFT empowers patients to communicate directly and confidentially with healthcare providers through the use of multilingual, interactive chatbots and virtual visits to find the right help, navigating available healthcare services, and resources including patient education. - [HIMSS 2024 Recap](https://www.qliqsoft.com/blog/himss-2024-recap): Insights from HIMSS: Capturing SDoH & SOGI data for proactive, patient-centered care. QliqSOFT shares best practices. - [HIMSS19: Three Key Takeaways](https://www.qliqsoft.com/blog/himss19-three-key-takeaways): Congrats on surviving another HIMSS conference! We know the show is a bit overwhelming so we thought we'd help out by putting together a quick review on the hot topics. Whether it be a continuum of care, patient population, or interoperability, there's always one buzzword that stands above the rest. In the case of HIMSS19, we actually came across three: Patient Engagement, Data Blocking, and FHIR. - [HIPAA Breach Alert: WellPoint fined $1.7M](https://www.qliqsoft.com/blog/hipaa-breach-alert-wellpoint-fined-1-7m): In what is believed to be one of the larger HIPAA breach settlements in recent memory, health insurer WellPoint has agreed to settle with HHS for $1.7M stemming from a 2009 and 2010 incident where WellPoint impermissibly disclosed the ePHI of over 600,000 individuals through an unsecured online application. During its investigation, OCR found that WellPoint had not enacted the appropriate administrative, technical, and physical safeguards mandated under HIPAA. - [HIPAA Compliance for Telehealth](https://www.qliqsoft.com/blog/hipaa-compliance-for-telehealth): The COVID-19 pandemic has, for the time being, redefined how the world operates. With billions of people around the globe under strict “stay-at-home” orders, modern life has come to seem archaic. With millions of American businesses have been put on hold, while the nation attempts to slow the spread of the virus. Due to the high contagion rate of the respiratory illness, and the lack of clear effective treatment, the healthcare system has been flooded with hospitalizations for COVID-19 patients. - [HIPAA Data Breaches: Bad Technology or Bad Training?](https://www.qliqsoft.com/blog/hipaa-data-breaches-bad-technology-or-bad-training): As regular readers of the qliqSOFT blog are now aware, the HIPAA Omnibus changes have been in effect for just over two weeks. In the wake of the September 23 compliance deadline, HIPAA compliance should be on the minds of most covered entities even more than usual, and rightfully so - HIPAA data breaches not only sacrifice the trust you’ve established with your patients, but also they’re extraordinarily expensive. - [HIPAA Omnibus Changes - Just One Week Left](https://www.qliqsoft.com/blog/hipaa-omnibus-changes-just-one-week-left): One week. That’s all that remains between now and September 23rd, the date at which the HIPAA Omnibus regulations go into effect. Covered entities under the law should have already completed most of the long-term compliance work under regulations - e.g., updating their Business Associate Agreements, revising their Notices of Privacy. Practices, completing a detailed risk assessment - but the biggest change that goes into effect in seven days is the shift in a presumption in what constitutes a breach. - [HIPAA Risk Assessment: Don’t Skip Mobile](https://www.qliqsoft.com/blog/hipaa-risk-assessment-dont-skip-mobile): Your hospital system or eligible provider’s office doesn’t supply mobile devices to its staff or pay for technology solutions like standard mobile data and SMS texting services. So, you don’t have to worry about mobile when creating your HIPAA Risk Assessment, right? You couldn’t be more wrong. Just because you are not providing your staff and physicians with mobile applications doesn’t mean they aren’t using them to transmit and store PHI. And the fact that these systems are NOT directly under your Health IT staff’s control makes them MORE of a risk for a breach - and more necessary to include in your Risk Assessment. - [HIT Security Issues in 2017 - Password Management](https://www.qliqsoft.com/blog/hit-security-issues-2017-password-management): The first line of defense in preventing hacking is a secure password. Unfortunately, IT administrators and website security and management companies know that educating their users on the definition and necessity of a strong password often falls on deaf ears. Most users opt for convenience and familiarity when they aren’t forced to change passwords that contain strong character and symbol combinations frequently. - [Home Care Data Analytics Without a Data Team](https://www.qliqsoft.com/blog/home-care-data-analytics): How one home care agency at CareForum 2026 used better questions and consistent data capture to turn everyday data into decisions. - [Home Health Industry Trends 2026: The Moratorium Math](https://www.qliqsoft.com/blog/home-health-industry-trends-2026-the-moratorium-math): CMS froze new home health and hospice enrollment. Demand did not. Public data says a third more work per license by 2036, and where the capacity comes from. - [Hospice Bereavement: Your Census Grows Faster Than Hospice](https://www.qliqsoft.com/blog/hospice-bereavement-census-grows-faster-than-hospice): Hospice days grow about 32 percent by 2036 with no new hospices. Bereavement grows with deaths, not census, so families outpace patients. Running it at scale. - [How a Chatbot can Eliminate Emergency Room Bottlenecks and Increase Patient Satisfaction](https://www.qliqsoft.com/blog/how-a-chatbot-can-eliminate-emergency-room-bottlenecks-and-increase-patient-satisfaction): Today, healthcare chatbot technology caters to the needs of patients and patient communication to enhance their care delivery experience. This same technology enables you to automate your emergency room (ER) intake workflow to capture key patient information necessary to provide service. The chatbot can go to work for you before the patient arrives at the ER. The chatbot can also help a patient en route by providing information such as directions to the ER, a map of the facilities, wait times, and more. - [How Can Health Systems Better Serve Vulnerable Communities During the Pandemic and Beyond?](https://www.qliqsoft.com/blog/how-can-health-systems-better-serve-vulnerable-communities-during-the-pandemic-and-beyond): Recent studies suggest that COVID19 disproportionately affects vulnerable populations. Although healthcare disparities are not a new topic, the current pandemic and recent research have brought to light the severity of the disparities that still exist today. - [The QliqMINUTE: How Can Healthcare Leaders Improve Surge Management During the Labor Crisis?](https://www.qliqsoft.com/blog/how-can-healthcare-leaders-improve-surge-management-during-the-labor-crisis): The Omicron variant has caused an extreme surge of patients across the U.S. According to a recent article by ABC News, the number of COVID-19-positive Americans hospitalized is now nearing a pandemic high of more than 138,000. - [The QliqMINUTE: How Can Healthcare Leaders Improve Work-Life Balance for Their Teams During The Pandemic?](https://www.qliqsoft.com/blog/how-can-healthcare-leaders-improve-work-life-balance-for-their-teams-during-the-pandemic): It's no secret that clinician burnout has been at an all-time high since the pandemic began. However, new survey findings suggest that improving work-life balance could significantly help improve employee job satisfaction. - [How Chatbots Can Help With Home Healthcare & Hospice](https://www.qliqsoft.com/blog/how-chatbots-can-help-with-home-healthcare-hospice): The global home healthcare industry is valued at over $200 billion and is expected to grow at a compound annual growth rate (CAGR) of 8 percent between now and 2027. Unexpectedly, the COVID-19 pandemic has accelerated the widespread implementation of telehealth and home healthcare visits. - [How Digital Forms Improve Post-Acute Care](https://www.qliqsoft.com/blog/how-digital-forms-improve-post-acute-care): QliqSOFT’s Quincy platform streamlines form management, reducing delays, errors, and costs while enhancing care and compliance. - [How Healthcare Providers Can Prepare for the COVID Stimulus Bill](https://www.qliqsoft.com/blog/how-healthcare-providers-can-prepare-for-the-covid-stimulus-bill): Last month, Congress passed President Biden’s American Rescue Plan Act, a bill totaling $1.9 trillion in relief funds and many are wondering what positive impacts may be seen in healthcare. This most recent bill differs… - [How Home Health Secure Texting Is Changing Communication in the Field](https://www.qliqsoft.com/blog/how-home-health-secure-texting-is-changing-communication-in-the-field): Discover how home health secure texting transforms communication in the field. QliqSOFT offers a secure texting app, empowering nurses with efficient and compliant communication, streamlined workflows, and improved patient care. Request a demo today. - [How Much Time Are Your Aides Losing Per Visit? (And What It's Costing You)](https://www.qliqsoft.com/blog/how-much-time-are-your-aides-losing-per-visit-and-what-its-costing-you): For most hospice organizations, Aide productivity loss is invisible on paper but very visible on payroll. Here is how to measure it and what to do about it. - [How Nurses Benefit from HIPAA-Secure Texting on the Floor](https://www.qliqsoft.com/blog/how-nurses-benefit-from-hipaa-secure-texting-on-the-floor): Learn how HIPAA-secure texting streamlines nurse workflows, enhances team collaboration, reduces delays, and helps deliver faster, safer patient care. - [How Secure Messaging Can Save Your HCAHPS Scores](https://www.qliqsoft.com/blog/how-secure-messaging-can-save-your-hcahps-scores): Increasingly, hospital administration is allocating resources toward the results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, and for good reason. Scores from these surveys are an important, publicly available indicator of patient experience and care quality. As such, these scores are used to determine up to 30% of the total incentive offered to hospitals under the Hospital Value-Based Purchasing (HVBP) program. - [How Telehealth can Increase Patient Engagement in Post-Acute Settings](https://www.qliqsoft.com/blog/how-telehealth-can-increase-patient-engagement-in-post-acute-settings): Are the days of doctor house calls poised to come back? Now that we have sophisticated, high-speed data networks and readily available technology to facilitate telehealth for “virtual” house calls, more healthcare providers are starting to deploy telemedicine in an effort to provide better care outside of the traditional setting (hospital, doctor’s office, clinic and so on). - [How to Achieve Security While Helping Care Teams to Communicate More Effectively](https://www.qliqsoft.com/blog/how-to-achieve-security-while-helping-care-teams-to-communicate-more-effectively): There is high demand amongst healthcare providers to use text messaging as a fast, convenient way to communicate and collaborate with colleagues. With a service area spanning more than 20,000 square miles, Community Hospice of Texas was one of the thousands of organizations feeling that need. - [ROI Case for Hospice Communication Technology](https://www.qliqsoft.com/blog/how-to-build-an-roi-case-for-communication-technology-in-hospice): In a margin-pressured environment, 'this will make communication better' is rarely sufficient to secure budget approval. This post outlines the four ROI... - [How to Choose a HIPAA-Compliant Contact Center Solution](https://www.qliqsoft.com/blog/how-to-choose-a-hipaa-compliant-contact-center-solution): Learn how HIPAA-compliant contact center solution streamline workflows, reduce call volume, enhance data security, and deliver a better patient experience. - [How to Create An Effective On-Call Schedule](https://www.qliqsoft.com/blog/how-to-create-an-effective-on-call-schedule): Scheduling has never been easy. In the fast-paced healthcare field, things are always shifting in a variety of directions -- scheduling being at the top of the list. However, many hospitals, clinics, and other medical care facilities that need on-call scheduling are operating under antiquated systems. Old traditional methods of whiteboards, spreadsheets, and weekly emails aren’t doing the job. This type of on-call scheduling lacks the effectiveness and responsiveness needed in the quickly changing environment of healthcare. - [How to Increase Annual Wellness Visits & Close Gaps in Care](https://www.qliqsoft.com/blog/how-to-increase-annual-wellness-visits-close-gaps-in-care): Boost annual wellness visits with digital patient engagement: improve patient care, practice revenue & value-based care. - [How to Keep Remote Work Safe With Secure Texting & Messaging](https://www.qliqsoft.com/blog/how-to-keep-remote-work-safe-with-secure-texting-messaging): Remote work used to be viewed as a luxury, now it is viewed as a necessity for many in the workforce. Here's how to keep data secure with secure texting and messaging. - [How Virtual Visits & Patient Texting Improve Appointments](https://www.qliqsoft.com/blog/how-virtual-visits-patient-texting-improve-appointments): Learn how virtual visits and HIPAA-compliant patient texting reduce no-shows, improve communication and deliver seamless, patient-centered healthcare. - [Improve the Patient Experience with Secure Texting](https://www.qliqsoft.com/blog/improve-the-patient-experience-with-secure-texting): Enhance Patient Experience with Secure Texting: A comprehensive guide to the advantages of secure patient texting, from improved engagement and communication to reduced healthcare costs and enhanced privacy. - [Improving Medication Adherence for Value-based Care With Scored Forms](https://www.qliqsoft.com/blog/improving-medication-adherence-for-value-based-care-with-scored-forms): Discover how patient scored forms improve medication adherence, engage chronic care patients, and enable providers to achieve success in value-based care. - [Improving Patient Engagement](https://www.qliqsoft.com/blog/improving-patient-engagement): What is patient engagement, why is it so important, and how can we effectively improve on patient engagement in healthcare institutions? Read more to find out! - [In a World of Pandemics and Freak Texas Blizzards, it's Time to Review Your Disaster Communication Plan.](https://www.qliqsoft.com/blog/in-a-world-of-pandemics-and-freak-texas-blizzards-its-time-to-review-your-disaster-communication-plan): In many parts of Texas and other nearby Southern states, unprecedented severe weather can threaten the health, safety, and ability of healthcare providers to rapidly assist patients who are unable to care for themselves. There is no better time for healthcare systems and providers to update disaster and emergency management plans. Consider leveraging newer, secure technology solutions such as healthcare chatbots, secure text messaging, virtual visits, and remote patient monitoring (RPM) to reach more patients wherever they are. - [Introducing Botcasts](https://www.qliqsoft.com/blog/introducing-botcasts): Accurate information can be surpassed by “quick” information in our daily ecosystem of on-demand news cycles and social media. Botcasts and our Quincy Chatbot API are built to send accurate information faster and across a wide spectrum of mediums. With API integration, Botcasts can be deployed rapidly to deliver information securely. - [Introducing OnCall Scheduling from QliqSOFT](https://www.qliqsoft.com/blog/introducing-oncall-scheduling-qliqsoft): Bridge the communication gap in healthcare with Qliq secure messaging and OnCall Scheduling. Instantly message, view schedules, and more. Watch the demo video now! - [Is SMS Texting HIPAA Compliant?](https://www.qliqsoft.com/blog/is-sms-hipaa-compliant): Over the last 4 months I have given close to 200 demos of our secure messaging application, qliqConnect, to a variety of organizations, ranging from solo practices to large health systems... and just about everything in between. While our primary objective is to help healthcare professionals communicate securely and efficiently, there is no denying that the “SMS problem” is at the forefront of the compliance consciousness. - [Key Considerations for a secure text messaging app for Smartphones](https://www.qliqsoft.com/blog/key-considerations-for-a-secure-messaging-app-for-smartphones): I have been involved in security and communication for long enough to recognize some inherent challenges associated with a secure text messaging app for smartphones. Let me start off with the three primary considerations - reliable, timely delivery, security, and usability. Reliability and timely delivery of message delivery are the most important of all. - [Labor Saving Strategies for Critical Access Hospitals](https://www.qliqsoft.com/blog/labor-saving-strategies-for-critical-access-hospitals): Critical Access Hospitals: Serving rural communities with innovation. Chatbots improve staff satisfaction, patient engagement, and streamline processes. The lifeline for 40 million rural patients. - ["Leap of Faith" Delivers Impressive Results for First Choice Neurology](https://www.qliqsoft.com/blog/leap-of-faith-delivers-impressive-results-for-first-choice-neurology): During their search for a full telemedicine solution, FCN leaders discovered that QliqSOFT brought to the table all types of mission-critical digital patient communications. Though hesitant initially, FCN leaders “decided to take a leap of faith,” Rocha said, explaining that “terms like chatbot and AI made people nervous.” - [Make 2014 the Year of the Security Risk Assessment](https://www.qliqsoft.com/blog/make-2014-the-year-of-the-security-risk-assessment): Given what many called a banner year in healthcare data breaches, many industry professionals were happy to bid 2013 adieu. From the massive Advocate data breach to the Affinity Health Plan photocopier breach, healthcare executives finally had to face the music and tighten information security controls in a post-HIPAA/HITECH Omnibus world. Perhaps the ultimate wake-up call was delivered with the unprecedented Target data breach from late in the year. Now pressured by a better-informed public, lawmakers are starting to address the concerns of living in a un-secure data era. - [Make "Text Us" Your New Front Door for Patient Communication](https://www.qliqsoft.com/blog/make-text-us-your-new-front-door-for-patient-communication): Secure patient texting has quickly become a standard way to reach patients, but most organizations still initiate all co. Read more about patient engagement. - [Mastering Connection: Best Practices for Initiating Patient Engagement](https://www.qliqsoft.com/blog/mastering-connection-best-practices-for-initiating-patient-engagement): Know the actionable tactics to boost patient engagement from first message, build trust with secure communication, streamline workflows, and improve outcomes. - [Mastering Triple-Weighted Measure Performance with Proactive Patient Outreach](https://www.qliqsoft.com/blog/mastering-triple-weighted-measure-performance-with-proactive-patient-outreach): Learn how proactive digital outreach enables providers to excel in triple-weighted measures, close care gaps, enhance compliance, and meet reporting goals. - [New CMS Tools and Guidelines for COVID 19 Now in Effect](https://www.qliqsoft.com/blog/new-cms-tools-and-guidelines-for-covid-19-now-in-effect): For healthcare professionals everywhere, new waivers from the Center for Medicare and Medicaid Services (CMS) will provide more tools for continuing care during this ongoing pandemic. These guidelines go into effect without requiring a waiver request to CMS and apply for the duration of the emergency declaration. As the industry works to flatten the curve, these new guidelines will bring much-needed relief to an already burdened healthcare community. The waiver expands options for these industries: - [New Technology Is Now Available for Healthcare Providers](https://www.qliqsoft.com/blog/new-technology-is-now-available-for-healthcare-providers): The recent FDA-approval of COVID-19 vaccines has healthcare organizations across the nation trying to effectively and efficiently meet growing vaccination demands. Online patient-scheduling has already become a game-changer as a result of the pandemic. In response to this growing need, QliqSOFT deployed the COVID-19 Vaccine Assistant. - [New Windows Version of Qliq for Desktop Released](https://www.qliqsoft.com/blog/new-windows-version-qliq-desktop-released): A new Windows release of Qliq for Desktop is here. Version 2.79 includes several new features that will aid in clinical collaboration across your entire organization. New in this version is the ability to set Escalated Call Notifications directly from the desktop app. This is useful for those users who can only access secure texting from a desktop and need to be notified of important messages when they are away from their desk. - [OCR, Affinity Health Plan Reach Settlement on Photocopier Breach Case](https://www.qliqsoft.com/blog/ocr-affinity-health-plan-reach-settlement-on-photocopier-breach-case): In a week including several high profile HIPAA breach incidents and settlements, the Department of Health and Human Services announced the biggest one of all: a settlement agreement with Affinity Health Plan stemming from an incident in 2010 when it was discovered that an improperly wiped photocopier compromised the PHI of over 300,000 patients. Affinity and HHS agreed to settle the case for $1,215,780. - [Offboarding Done Right: Best Practices for Removing User Access in Healthcare](https://www.qliqsoft.com/blog/offboarding-done-right-best-practices-for-removing-user-access-in-healthcare): Offboarding in healthcare is crucial for maintaining trust and securing data. Surprisingly, 20% of data breaches come from former employees retaining access. To avoid HIPAA violations and legal issues, follow these best practices. - [OHSU Data Breach: Where Health IT is lacking](https://www.qliqsoft.com/blog/ohsu-data-breach-where-health-it-is-lacking): In an interesting piece posted over the weekend at The Health Care Blog, Dr. David Do described a recent reported data breach by the Oregon Health & Science University. The event, which was reported to patients at the end of July, was triggered when OHSU administrators discovered that medical residents were storing patient records in Google Drive, a free, cloud-based document storage platform. - [Pagers and Standard Texting Used in Hospitals, Few Have Secure Texting Platform](https://www.qliqsoft.com/blog/pagers-and-standard-texting-hospitals-few-have-secure-texting-platform): Communication tools have quickly evolved in the last decade. Things changed forever in June of 2007 with the introduction of the first iPhone. From this spurred the technology and user desire for the smartphone. It became less a phone and more a way to communicate in various other ways. The smartphone is ever present in healthcare settings as well. - [Patient Engagement: Best Practices for Getting Started](https://www.qliqsoft.com/blog/patient-engagement-best-practices-for-getting-started): Learn the proven ways to launch patient engagement programs, improve care, increase clinical revenue, and achieve results with HIPAA-compliant outreach. - [Patient Engagement: The Key to Population Health Success](https://www.qliqsoft.com/blog/patient-engagement-the-key-to-population-health-success): Learn how digital patient engagement improves outcomes, reduces no-shows, improves adherence, and drives success in value-based population health. - [Patient Experience Can Save Rural Hospitals in 2024](https://www.qliqsoft.com/blog/patient-experience-can-save-rural-hospitals-in-2024): Attract patients and enhance rural healthcare with positive digital experiences. Improve reputation, financial performance, and staff satisfaction. - [Patient-Facing Tool to be Offered Through Healthcare Chatbot Platform](https://www.qliqsoft.com/blog/patient-facing-tool-to-be-offered-through-healthcare-chatbot-platform): QliqSOFT, Inc., specializing in HIPAA-compliant clinical collaboration and patient communication solutions, and Isabel Healthcare, Inc., a leader in diagnostic decision support and virtual triage tools, today announced the integration of Isabel Healthcare’s Symptom Checker / Triage tool into QliqSOFT’s Quincy Healthcare Chatbot Platform. - [Patients Want Secure Communication with Their Healthcare Providers - Here's Why](https://www.qliqsoft.com/blog/patients-want-secure-communication-with-healthcare-provides): Patients want secure, convenient communication with healthcare providers via text and email for better engagement and faster responses. Healthcare providers must embrace secure digital tools to meet these needs. - [The Perils of Vendors Storing PHI](https://www.qliqsoft.com/blog/perils-vendors-storing-phi): Recently over 14,000 Medicare recipients of Brand New Day’s health plan had their personal records exposed due to an error from a third party vendor. According to HealthITNews, the breached data included PHI such as names, addresses, dates of birth, contact information, and Medicare ID numbers. Though this breach was unintentional, it leaves one wondering, why or how do these HIPAA violations keep occurring. Healthcare environments have many moving parts, so much so that third parties vendors with varying specialties are required in order to provide all levels of service for patients. - [Population Engagement Amid COVID-19 Crisis: Health Systems Respond](https://www.qliqsoft.com/blog/population-engagement-amid-covid-19-crisis-health-systems-respond): COVID-19, or "coronavirus", began making headlines in December 2019 as it swept across mainland China. At the time of this article, over 111 countries are impacted and the long term community impacts are even further reaching. Across the US health systems are dealing with a surge of patients. Many hospitals have setup tent-triage systems to screen patients before they enter their facilities due to inpatient fears of exposure, while still others are having their call center and scheduler departments overrun with patients anxious for answers and testing. - [Primary Care Must Change or Be Displaced by New Entrants](https://www.qliqsoft.com/blog/primary-care-must-change-or-be-displaced-by-new-entrants): Ed Marx nicely summarizes the threat to physician practices from new entrants spanning payers, high tech, and retail giants. - [Protecting Hospice Staff in the Field with Safety Workflows, SOS Tools, and Location Awareness](https://www.qliqsoft.com/blog/protecting-hospice-staff-in-the-field-with-safety-workflows-sos-tools-and-location-awareness): Expert insights on healthcare operations. Workplace violence (WPV), encompassing physical, verbal, psychological, and sexual assault, is a pre. - [Qliq for iPhone - What's New in Version 2.4.8](https://www.qliqsoft.com/blog/qliq-iphone-whats-new-version-2-4-8): A new release of Qliq for iPhone is here. Included in this upgrade are several new features that will aid in clinical collaboration using secure texting across your entire organization.New in this version is the ability to place Qliq-Assisted Calls. This allows you to connect to other clinicians and patients while keeping your mobile number private. - [Qliq Turns Your Smartphone into a HIPAA Compliant Camera](https://www.qliqsoft.com/blog/qliq-turns-your-smartphone-into-a-hipaa-compliant-camera): From monitoring patient vitals, to keeping tabs on physical therapy and dietary habits, leveraging smartphones for patient care has been the key theme for the past decade. What if the camera of a smartphone was utilized in a way that would be both HIPAA compliant and integrate closely with the EMR? This is an idea that the QliqSOFT engineers have been considering for some time. - [Qliq University: Basics Bootcamp Instructor Interview](https://www.qliqsoft.com/blog/qliq-university-basics-bootcamp-instructor-interview): Qliq University, an online, interactive, course of webinars officially launched with it’s first class, Basics Bootcamp, on April 26th 2019. QliqSOFT customers from across the country attended to learn more about this exciting new initiative. Basics Bootcamp served as an orientation, detailing the course curriculum, goals, and more. We caught up with Jolean Sheffield, Qliq University Instructor and Director of Customer Success to learn more. - [Qliq University: Broadcast Best Practices](https://www.qliqsoft.com/blog/qliq-university-broadcast-best-practices): Broadcast messages are ideal for sending out information to multiple users where the responses only need to be seen by the sender, for example - alerts, codes, informational communication. We covered several examples in our class but the best ones always provide clear, concise, actionable information. These messages engage users with a call to action. - [QliqCONNECT for Android - App Availability](https://www.qliqsoft.com/blog/qliqconnect-for-android-app-availability): QliqCONNECT for Android is currently unavailable for download from Google Play. The issue involves our GPS-based time and location reporting feature known as Visit Path. - [QliqCONNECT for Android - New Version Available](https://www.qliqsoft.com/blog/qliqconnect-for-android-new-version-available): QliqCONNECT for Android has now been reinstated in Google Play and a new version is available for immediate download. Version 4.0.3 (build 147) now complies with Google's background location policies yet provides the functionality needed by our Visit Path GPS-tracking feature. - [QliqMINUTE: How Has the Spread of Misinformation Impacted Care Outcomes in 2021?](https://www.qliqsoft.com/blog/qliqminute-how-has-the-spread-of-misinformation-impacted-care-outcomes-in-2021): There is a growing concern that misinformation about COVID-19, vaccinations and the politics surrounding these issues negatively impact care outcomes today. To gain a deeper understanding, we spoke with Dr. Amanda Heidemann QliqSOFT CMIO. Dr. Heidemann explained that patients have been bombarded with scientifically inaccurate information on social media, which often keeps them from taking preventative measures. - [QliqSOFT AND CPSI ANNOUNCE PARTNERSHIP TO PROVIDE CPSI CUSTOMERS WITH COVID-19 VACCINATION ASSISTANCE](https://www.qliqsoft.com/blog/qliqsoft-and-cpsi-announce-partnership-to-provide-cpsi-customers-with-covid-19-vaccination-assistance): QliqSOFT and CPSI are collaborating to release the COVID-19 Vaccination Assistant, a chatbot designed to address anticipated vaccine rollout concerns facing healthcare providers during the pandemic. The chatbot’s features allow it to address vaccine hesitancy through the use of an easily accessible and patient-focused Frequently Asked Questions (FAQ) module, provide an in-chat option for patients to self-schedule their vaccination and receive reminders in advance to meet vaccine administration compliance and efficacy, provide transportation assistance when available through patients’ mobile devices, and capture necessary consents and digital proof of vaccination should such proof be required for an event, facility, or employment access. - [QliqSOFT and CPSI Announce Rollout of New COVID-19 Toolkit](https://www.qliqsoft.com/blog/qliqsoft-and-cpsi-announce-rollout-of-new-covid-19-toolkit): The QliqSOFT team is thrilled to announce a strategic partnership with CPSI, offering a COVID-19 Toolkit to all current CPSI clients, free of cost. This partnership, announced today, quickly brings to market a solution to help mitigate the resource strain on care delivery due to COVID-19. - [QliqSOFT Announces Chatbot Marketplace Multispecialty Telehealth Solution to Combat Healthcare Labor Shortage](https://www.qliqsoft.com/blog/qliqsoft-announces-chatbot-marketplace-multispecialty-telehealth-solution-to-combat-healthcare-labor-shortage): Curated library of more than 20 clinician-designed chatbots automates standard medical, surgical and administrative use cases designed to reduce staff burnout - [QliqSOFT Announces Faxing Integration for Flagship Secure Texting Platform](https://www.qliqsoft.com/blog/qliqsoft-announces-faxing-integration): With Snap & Fax, clinicians can create documents from captured images or share existing PDF files directly from the Qliq Secure Texting mobile app. These documents, which can contain sensitive information such as referrals, lab results, and orders, can then be sent with a cover page to a pre-built list of fax contacts to expedite processing, review, and approval. - [QliqSOFT Announces Integrated Secure Texting Partnership with American HealthTech](https://www.qliqsoft.com/blog/qliqsoft-announces-integrated-secure-texting-partnership-with-american-healthtech): QliqSOFT, Inc., a leading provider of secure clinical communications solutions along with electronic health record (EHR) developer American HealthTech (AHT) are pleased to announce a partnership that will provide the option for secure texting solutions to caregivers across the AHT customer base.“ - [QliqSOFT Announces Integrated Self-Scheduling Into COVID-19 Vaccine Assistant Chatbot](https://www.qliqsoft.com/blog/qliqsoft-announces-integrated-self-scheduling-into-covid-19-vaccine-assistant-chatbot): QliqSOFT Inc., specializing in HIPAA-compliant clinical collaboration and patient communication solutions, today announced the inclusion of fully integrated self-scheduling into their COVID-19 Vaccine Assistant chatbot, which launched in December of 2020 and is already deployed across 500+ healthcare organizations. - [QliqSOFT Releases CareChannels for Patient-Centric Care Team Collaboration](https://www.qliqsoft.com/blog/qliqsoft-announces-launch-carechannels): QliqSOFT, inc., a leading provider of secure texting service for healthcare today announced the release of CareChannels, a patient-centric care team collaboration service to assist in value-based care and bundled payment models. Hospitals, home healthcare organizations and physician groups can use CareChannels on smartphones and PCs to establish a single stream of communication around a patient. - [QliqSOFT, Cloudbreak Health Remove Barriers to Care with Integration of Video Interpretation Service](https://www.qliqsoft.com/blog/qliqsoft-cloudbreak-health-remove-barriers-to-care-with-integration-of-video-interpretation-service): QliqSOFT, Inc., specializing in HIPAA-compliant clinical collaboration and patient communication solutions, and Cloudbreak Health, LLC (“Cloudbreak”), a leading telehealth and video remote interpretation solutions provider, today announced a strategic partnership to enhance patient engagement by reducing language barriers in healthcare. The partnership includes integration between QliqSOFT's Virtual Visit telehealth platform and Martti, Cloudbreak's video remote interpretation (VRI) service. Combined, the two solutions will ensure patients who are limited English proficient (LEP), Deaf, and hard of hearing, along with their providers, have access to high-quality telehealth language services in over 250 languages. - [QliqSOFT Debuts Patient-facing, Chronic Care Management Solution at HIMSS19](https://www.qliqsoft.com/blog/qliqsoft-debuts-patient-facing-chronic-care-management-solution-at-himss19): QliqSOFT, an industry leader in secure clinical collaboration solutions, today announced the release of a new patient-facing chronic care management solution that allows for the easy sharing and monitoring of data between patients and their care team members. - [QliqSOFT Finds Innovative Solutions for Long-Term Care](https://www.qliqsoft.com/blog/qliqsoft-finds-innovative-solutions-for-long-term-care): QliqSOFT CEO, Krishna Kurapati, discusses how their innovative technology solutions are improving communication and engagement in long-term care facilities. With features such as website bots, EMR integration, and future advancements in mental health support, QliqSOFT remains at the forefront of healthcare technology. - [QliqSOFT, Inc. Awarded Group Purchasing Contract from Vizient, Inc.](https://www.qliqsoft.com/blog/qliqsoft-inc-awarded-group-purchasing-contract-vizient-inc): QliqSOFT, Inc., a leading provider of clinical communications solutions today announces it has been awarded a group purchasing agreement with Vizient, Inc. to offer Qliq, the company’s HIPAA-compliant secure texting service for healthcare, as well as OnCall Scheduling, and the CareChannels clinical collaboration solution. - [QliqSOFT Introduces Fill & Sign to Eliminate Faxing from Clinical Workflows](https://www.qliqsoft.com/blog/qliqsoft-introduces-snap-sign-eliminate-faxing-clinical-workflows): QliqSOFT launches Qliq Fill & Sign, a secure mobile solution for doctors and nurses to create, sign, and send documents, improving healthcare workflows. - [QliqSOFT Joins 2018 HIMSS Interoperability Showcase™](https://www.qliqsoft.com/blog/qliqsoft-joins-2018-himss-interoperability-showcase): Connecting health and care is the focus of the 2018 HIMSS Interoperability Showcase. This premier 30,000 square foot exhibition looks at the why and how of doing just this. This interactive showcase allows you to interact with technology, including visiting QliqSOFT. - [QliqSOFT launches COVID-19 Virtual Patient Communication Kit](https://www.qliqsoft.com/blog/qliqsoft-launches-covid-19-virtual-patient-communication-kit): To help hospitals and health systems meet the potential patient-surge associated with COVID-19 outbreaks across the country, QliqSOFT,Inc. is releasing an all-in-one COVID-19 Virtual Patient Communication Kit that provides digital tools for screening and education in line with the Center for Disease Control's (CDC) guidelines. - [QliqSOFT Part of HIMSS Cybersecurity Command Center](https://www.qliqsoft.com/blog/qliqsoft-part-himss-cybersecurity-command-center): At HIMSS this year, the Cybersecurity Command Center is doubling in size. It features products and services from over 70 companies. QliqSOFT is proud to be a part of the 2018 HIMSS Cybersecurity Command Center. We are deeply invested in the ecosystem of healthcare cybersecurity. - [QliqSOFT Rated As a Top-Performing Vendor in 2017 KLAS Secure Communication Report](https://www.qliqsoft.com/blog/qliqsoft-rated-top-performing-vendor-2017-klas-secure-communication-report): QliqSOFT Inc., a leading provider of clinical collaboration and secure texting solutions for the healthcare industry announced that it was selected as a top-performing vendor by KLAS Research in its Secure Communications Report.The report by KLAS Research ranks QliqSOFT as the second highest scoring vendor among 15 companies with an overall score of 89.7. KLAS analysts interviewed healthcare providers to evaluate both their satisfaction with the secure communication technology as well as the service and support of each vendor. They also identified the market leaders that deliver more than basic HIPAA-compliant secure texting with a collaboration platform that supports clinical workflows, on-call scheduling, and integration with EMRs and telecom systems. - [QliqSOFT’s‌ ‌Virtual‌ ‌Visits‌ ‌to‌ ‌be‌ ‌offered‌ ‌to‌ ‌RamSoft‌ ‌radiology‌ ‌customers‌](https://www.qliqsoft.com/blog/qliqsofts-e2-80-8c-e2-80-8cvirtual-e2-80-8c-e2-80-8cvisits-e2-80-8c-e2-80-8cto-e2-80-8c-e2-80-8cbe-e2-80-8c-e2-80-8coffered-e2-80-8c-e2-80-8cto-e2-80-8c-e2-80-8cramsoft-e2-80-8c): QliqSOFT, an industry leader in secure clinical collaboration and patient engagement solutions and RamSoft, a leading provider in RIS/PACS solutions, today announced an expansion of a partnership that now provides radiologists and multi-specialty physicians access to its Virtual Visit telehealth platform. The companies are integrating their software solutions to provide seamless face to face patient care with radiologists, and multi-specialty clinicians. - [QliqSOFT’s Healthcare Chatbot and Secure Texting Solutions Now Available in the Epic App Orchard](https://www.qliqsoft.com/blog/qliqsofts-healthcare-chatbot-and-secure-texting-solutions-now-available-in-the-epic-app-orchard): QliqSOFT, specializing in HIPAA-compliant, clinical collaboration, and patient engagement solutions, today announced that their Quincy Healthcare Chatbot solution along with their flagship QliqCONNECT Secure Texting platforms are now available in the App Orchard gallery, providing a clear and easy path to meaningful EMR integration for all QliqSOFT and Epic clients. - [Quincy for Hospice: AfterWords](https://www.qliqsoft.com/blog/quincy-for-hospice-afterwords): Learn how Quincy for Hospice: AfterWords helps care teams deliver 13 months of compassionate, secure, and automated bereavement support for families. - [Quincy for Hospice: Certificate of Terminal Illness Solution](https://www.qliqsoft.com/blog/quincy-for-hospice-certificate-of-terminal-illness-solution): QliqSOFT’s CTI solution streamlines hospice certification, reduces delays, ensures compliance, and builds trust between families, physicians, and payers. - [Quincy for Hospice: First72Hours](https://www.qliqsoft.com/blog/quincy-for-hospice-first72hours): Learn how to streamline the hospice care solution in the First72Hours. Automate workflows, reduce staff burden, ensure compliance, and strengthen patient-family engagement. - [Quincy for Hospice: Last14Days of Hospice Care](https://www.qliqsoft.com/blog/quincy-for-hospice-last14days-of-hospice-care): QliqSOFT’s guides families and care teams through the Last14Days of hospice care solution, offering clarity, structure, and digital support. - [Quincy for Hospice: Next14Days of Hospice Care](https://www.qliqsoft.com/blog/quincy-for-hospice-next14days-of-hospice-care): Learn how QliqSOFT improves the Next14Days of hospice care with coordinated workflows, caregiver support, and guiding families with confidence. - [Quincy for Hospice: QuietWatch](https://www.qliqsoft.com/blog/quincy-for-hospice-quietwatch): Know how our QuietWatch streamlines hospice onboarding, enhances family engagement, and ensures regulatory compliance to deliver improved end-of-life care. - [Quincy Patient Reviews: Scalable Patient Satisfaction Management](https://www.qliqsoft.com/blog/quincy-patient-reviews-scalable-patient-satisfaction-management): Know how Quincy transforms patient feedback into insights, automates surveys, boosts satisfaction scores, and ensures seamless, app-less engagement. - [Quincy’s HIMSS20 Survival Guide](https://www.qliqsoft.com/blog/quincys-himss20-survival-guide): Hi, I’m Quincy - your healthcare chatbot by QliqSOFT and I’ll be new to HIMSS this year. Since it’s my first time I’ve been doing a lot of research so that I can come prepared. I’d love to share my “HIMSS20 Survival Guide” with you! Over five days, nearly 45,000 people from over 90 countries will file through the Orange County Convention Center. With so many events going on, and people to meet, I’m humming along to Aerosmith “I don’t want to miss a thing!” - [REACHing Success: How Digital Nudges Improve Patient Care](https://www.qliqsoft.com/blog/reaching-success-how-digital-nudges-improve-patient-care): Discover how digital nudges improve patient care and boost practice success with proactive outreach and chatbots. - [Reduce Call Volume with Patient Secure Texting](https://www.qliqsoft.com/blog/reduce-call-volume-with-patient-secure-texting): Reduce call volume and improve efficiency with patient secure texting. Studies show that the majority of Americans own smartphones and prefer mobile messages over emails or calls. Secure messaging platforms enable healthcare organizations to save time and improve patient care by answering FAQs, disseminating information, automating administrative tasks, and supporting population health initiatives. - [Reducing Intake Time by Using Custom eForms and Chatbots](https://www.qliqsoft.com/blog/reducing-intake-time-by-using-custom-eforms-and-chatbots): Reduce patient intake time with QliqSOFT’s digital eForms, AI chatbots, and eSignature solutions for faster, secure, and patient-friendly care. - [Reflections on Home Health: The Caregiver’s Perspective](https://www.qliqsoft.com/blog/reflections-on-home-health-the-caregivers-perspective): Physician caregiver advocates for asynchronous communication in home health, enhancing patient engagement and reducing administrative burden. - [Remote Data Wiping and Lock Software: Critical to Compliance](https://www.qliqsoft.com/blog/remote-data-wipe-and-lock-software-critical-to-compliance): Whether at home, at the office, or in the back seat of a taxi cab, we have all misplaced our phone at one point or another. Luckily, most of these types of incidents are harmless. But what happens in those circumstances when a phone goes missing for more than just a few hours or days? Fortunately, remote data wipe and mobile lock features built into secure mobile apps can protect the sensitive information on our phones from landing in the wrong hands. - [Secure Texting for Pager Replacement](https://www.qliqsoft.com/blog/replace-pagers-with-secure-texting): According to a HIMSS research study, over 90% of hospitals still, rely on pagers to coordinate patient care. Unfortunately, this antiquated technology provides only a one-way means of communication, where nurses must waste precious time waiting for a physician to respond to their page and never knowing if they ever received it. That is why we developed Qliq, the best secure texting platform and pager replacement solution that connects doctors and nurses and facilitates true patient-centered communication. - [What’s Your Password Management Strategy? Learn Best Practices at HIMSS 2018](https://www.qliqsoft.com/blog/rethinking-password-management): Password management for the enterprise can be complex. It’s also often ineffective in decreasing cybersecurity risk. The National Institute of Standards and Technology (NIST) has long been the authority on password management. For decades, NIST did not make any significant changes, until now. If you are unfamiliar with the new guidelines or want to learn more about how they should impact your password management strategy, then join us at HIMSS. - [The Role of Secure Texting in Patient Communication](https://www.qliqsoft.com/blog/role-secure-texting-patient-communication): Healthcare providers of every scale and specialization are all faced with the same challenge of providing the patient communication they now demand while at the same time remaining HIPAA and HITECH compliant. Additionally, several states have implemented their security requirements for the protection of private medical information and notification of any and all security breaches. - [Scrappy Innovation](https://www.qliqsoft.com/blog/scrappy-innovation): Ed Marx reflects on their experience with CEOs from hospitals and health systems, noting that smaller, financially constrained hospitals often achieve comparable outcomes through "scrappy innovation" while avoiding technical debt and lengthy system upgrades. With the increasingly competitive healthcare landscape, more organizations may adopt this approach to reject costly implementations in favor of low-cost investments that yield immediate results. - [Secure Chats, Securely: Understanding QliqChat’s Certificate Pinning](https://www.qliqsoft.com/blog/secure-chats-securely-understanding-qliqchats-certificate-pinning): At QliqSOFT, security is at the heart of everything we do. With QliqChat, our HIPAA-compliant communication platform, we ensure that conversations stay private, authenticated, and protected - no matter where you are. One of the lesser-known, but incredibly powerful ways we do that is through certificate pinning. In this post, we'll explain what that means, how we implement it in QliqChat, and what you or your IT team can do if a certificate issue arises. - [Secure Messaging Solutions to Facilitate Realtime Health Record Sharing](https://www.qliqsoft.com/blog/secure-mobile-messaging-to-facilitate-realtime-health-record-sharing): Secure Messaging Solutions are of Interest to: Healthcare professionals who visit patients in at home or a private medical facility, Front Office Staff, Billing Departments/Services. Problem: It is estimated that doctors in the U.S. leave approximately $125 billion on the table each year due to poor billing practices. Sixty-five percent of all hospital bills have an error somewhere in the bill. - [Secure Texting: a Key to Connecting Patients with Their Care Team](https://www.qliqsoft.com/blog/secure-texting-a-key-to-connecting-patients-with-their-care-team): How engaged are your patients? If you’re honest with yourself, the answer probably lands somewhere between somewhat and not at all. Even as people grow more interconnected online and engaged in their favorite brands, very rarely do we see them taking the same interest in their own healthcare journey. The conversation is rarely two-sided, relying mostly on the doctor or nurse telling them what they should be doing rather than providing input on their day to day activities which could impact their care. - [Secure Texting Apps can be More Than Just Securing Messages - Part 1 of 3](https://www.qliqsoft.com/blog/secure-texting-can-be-more-than-just-securing-messages-part-1-of-3): In today's changing healthcare environment, secure and easy communication is critical. Instead of worrying about the risks of HIPAA compliance with SMS texting, secure texting apps are being adopted by more and more providers. These applications allow secure voice, text, and image transmission of PHI to ensure providers have the information they need to make accurate medical decisions. Right now, several companies are developing HIPAA-compliant, secure texting applications. - [Secure Texting During COVID-19](https://www.qliqsoft.com/blog/secure-texting-during-covid-19): The pandemic of COVID-19 is causing a disruption in both personal and professional lives. Individuals are strongly urged to practice social distancing, while businesses are having to adjust business models in order to keep employees and consumers safe. This fast-spreading infection has taken a massive toll on the healthcare industry. Hospitals and clinics are flooded with patients and calls about possible symptoms, in addition to this time of the year already being allergy and flu season. The influx of pressure has caused the healthcare system to see a shortage of supplies and bed space. With local, state, and federal regulations and guidelines put into place in an effort to “flatten the curve,” healthcare institutions are still wrestling with the reality of a highly-contagious virus. - [Secure Texting Facilitates Better Physician-Patient Communication](https://www.qliqsoft.com/blog/secure-texting-facilitates-better-physician-patient-communication): Chronic diseases are an epidemic in the U.S. At least 60% of Americans have a chronic condition, while 42% had more than one. These conditions are a major drain on healthcare costs. According to the Centers for Disease Control (CDC), chronic illness accounts for 86% of the nation’s $2.7 trillion annual healthcare expenditures. - [Secure texting, a key component in healthcare disaster communication](https://www.qliqsoft.com/blog/secure-texting-key-component-healthcare-disaster-communication): Information Technology is such an embedded part of healthcare delivery today that the recent hurricanes in Texas, Florida, and the Caribbean should really make all providers stop and think of how effective their current disaster plans really are. As Irma made clear, a community doesn’t have to be even remotely close to coastal waters to be impacted. - [How HIPAA Texting Apps Will Change Patient-Doctor Relationships](https://www.qliqsoft.com/blog/secure-texting-will-change-patient-doctor-relationship): Everyone is using multiple instant messaging apps these days. People around the world are embracing the idea of this quick, and easy way of communication with the health care provider. But, when it is linked with facilitating the patients with a desirable alternative, such as texting, to communicate with the physicians, it accompanies the risk of data privacy issues even for the doctors who try to stay HIPAA compliant. - [4 Reasons to Use Secure Texting with Patients in Ambulatory Services](https://www.qliqsoft.com/blog/secure-texting-with-patients-in-ambulatory-services): Busy practices and ambulatory services centers know how much manpower it takes to share information with patients. Even more so when that information is time sensitive or condition critical. They know the pain of trying to collect the necessary forms, set up referrals, and contact no-shows and cancellations. They know the should survey patients about quality, satisfaction, and more. Making the reasons to use secure texting with patients abundant. - [Secure Texting with Patients: A New Tool to Take on the Opioid Epidemic](https://www.qliqsoft.com/blog/secure-texting-with-patients-opioid-epidemic): Any healthcare organization dealing with the country’s opioid crisis, understands the gravity of the situation. According to the National Institute on Drug Abuse, 115 people in the U.S. die from opioid overdose a day. Those casualties are impacting the country in many ways. There’s the cost, which is rising every day. - [Security “Blues” Play Again for Healthcare](https://www.qliqsoft.com/blog/security-blues-play-again-for-healthcare): In the wake of a second massive cyber attack and personal information breach by another Blue Cross Blue Shield health insurance company, healthcare organizations all over the country are scrambling to put systems in place to make sure that the do not fall victim to the same fate. The first security breach 6 weeks ago by Anthem Blue Cross has compromised the personal information of over 80 million of current and former customers and employees from as far back as 2004 - including the records of Anthem CEO and president, Joseph Swedish. - [See How a Digital Strategy Can Be Created and Executed Rapidly](https://www.qliqsoft.com/blog/see-how-a-digital-strategy-can-be-created-and-executed-rapidly): Developing and executing a digital strategy does not have to be an all-consuming or lengthy and painful experience per Ed Marx, former CIO of the Cleveland Clinic and best-selling author of Healthcare Digital Transformation. - [Seven Metrics for Successful Digital Care Coordination](https://www.qliqsoft.com/blog/seven-metrics-for-successful-digital-care-coordination): Healthcare is starting to wake up. More than ever there is an eye toward long-term strategy instead of the typical approach to fix the immediate need with something tactical but not sustainable. This pandemic has caused our industry to think a bit differently, inspiring many to look for improved processes, especially within the world of digital care coordination. - [Shining a Light on Mental Illness: How Patient and Provider Texting Can Help](https://www.qliqsoft.com/blog/shining-a-light-on-mental-illness-how-patient-and-provider-texting-can-help): Those that treat individuals with mental illness understand the importance of communication. Medical directive compliance can be a hard battle. Real-time communication is a great asset to have. Imagine how helpful patient and provider texting could be. As much as mental health providers would like to simply give out their number to patients, that’s not a viable or compliant solution. - [Silver Surge: The Rise of Texting Among Seniors](https://www.qliqsoft.com/blog/silver-surge-the-rise-of-texting-among-seniors): Senior tech adoption is rising, with 76% of adults over 65 using smartphones, leading to improved healthcare. - [Smart Forms, Better Care: Digitizing Home Care Workflows](https://www.qliqsoft.com/blog/smart-forms-better-care-digitizing-home-care-workflows): Learn how HIPAA-compliant digital forms simplify home care workflows, enhance client trust, reduce paperwork, and improve caregiver efficiency. - [Smart Health Technology Innovates Post-CABG Surgery Patient Engagement](https://www.qliqsoft.com/blog/smart-health-technology-innovates-post-cabg-surgery-patient-engagement): Coronary artery bypass graft (CABG) surgery is the second most common cardiac surgical procedure performed in the United States. Unfortunately, this surgery is associated with a high number of unplanned hospital readmissions. According to the Healthcare Cost and Utilization Project, the average readmission rate after CABG surgery is 15.1% and, they note, some hospitals may have significantly higher unplanned readmission rates. - [Smartphones vs. Pagers: Compare and Discover Why Secure Texting is Best](https://www.qliqsoft.com/blog/smartphones-vs-pagers): It might seem like a pointless question - smartphones vs. pagers? Glance down at all the apps and features on your phone. You’ll have 100 reasons why it’s preferable to a little black box that only transmits limited numeric combinations. So why do clinicians across the world still rely on this outdated technology? - [SMS vs. Secure Texting in Healthcare What's Safer?](https://www.qliqsoft.com/blog/sms-vs-secure-texting-in-healthcare-whats-safer): Explore SMS vs. secure texting in healthcare. Learn why HIPAA-compliant messaging is vital to protect patient data, ensure compliance, and boost workflows. - [Speaking Every Patient's Language with Real-Time Translation](https://www.qliqsoft.com/blog/speaking-every-patients-language-with-real-time-translation): Real-time text translation in secure patient texting helps close critical language gaps and make everyday communication safer, more accessible, and more cost-effective. - [Specialty Pharmacy Hubs Must Adopt Digital Patient Engagement](https://www.qliqsoft.com/blog/specialty-pharmacy-hubs-must-pivot-to-a-digital-model): Healthcare providers struggle to meet complex approval requirements which vary by insurer and medication. Demand continues to grow exponentially, with spending on generic versions of specialty drugs alone representing the largest segments of the healthcare industry, valued at $73.8 billion. - [Stamps Going Up Again. Is Your Bereavement Program Still Mailing Into the Void?](https://www.qliqsoft.com/blog/stamps-going-up-again-is-your-bereavement-program-still-mailing-into-the-void): Hospice bereavement programs are required to support families for 13 months after a patient's death. For decades, that support has meant mailed letters: condolence cards, grief education series, anniversary notes. Bereavement Coordinators and Chaplains pour real effort into those mailings. And then the envelope disappears into the mailbox and the silence begins. Did it arrive? Was it opened? Is the surviving spouse coping or quietly unraveling? With mail, you almost never know. This post looks at what postage increases really cost hospice agencies, what 13 months of meaningful survivor engagement should actually look like, and how Quincy Bereavement changes the equation. - [Stop Patient Leakage in its Tracks With Digital Patient Engagement](https://www.qliqsoft.com/blog/stop-patient-leakage-in-its-tracks-with-digital-patient-engagement): When organizations prioritize strategies to improve attracting and retaining patients and orchestrating referral management, they experience an easier time repatriating them back into the health system network. - [Stop Turnover Before It Starts: Smarter Staff Engagement with QliqSOFT](https://www.qliqsoft.com/blog/stop-turnover-before-it-starts-smarter-staff-engagement-with-qliqsoft): Know how QliqSOFT's digital engagement platform improves staff communication, reduces burnout, and improves caregiver retention with smarter digital workflows. - [Streamlining Hospice Intake Operations with QliqSOFT](https://www.qliqsoft.com/blog/streamlining-hospice-intake-operations-with-qliqsoft): Hospices need a fast, streamlined, and effective intake process, the ability to capture more referrals with the staff they already have, and a compassionate,... - [Succeeding with Value-Based Care](https://www.qliqsoft.com/blog/succeeding-with-value-based-care): Capture sensitive data, boost patient engagement, and reduce readmissions with QliqSOFT's solutions. - [Suki and QliqSOFT Partner to Streamline Telehealth for Providers and Patients](https://www.qliqsoft.com/blog/suki-and-qliqsoft-partner-to-streamline-telehealth-for-providers-and-patients): Today, Suki, the voice-enabled digital clinical assistant, and QliqSOFT, a leader in patient engagement and virtual care solutions, announced a strategic partnership to empower providers to deliver high-quality, seamless telemedicine. Together, QliqSOFT’s intuitive telemedicine platform will enable providers to offer high-quality virtual visits, while Suki allows them to focus on patients and complete clinical documentation accurately and efficiently. As more and more care shifts to virtual settings during the Covid-19 pandemic, integrating these two solutions will optimize telemedicine workflows for both provider and patient. - [Talking About PTSD Awareness Day](https://www.qliqsoft.com/blog/talking-about-ptsd-awareness-day): PTSD Awareness Day is annually held on June 27th, working to help those living with the condition while raising awareness with the general public. - [Texting Your Way to Better Care: Enhancing Patient Engagement Through HIPAA-Compliant Contact Centers](https://www.qliqsoft.com/blog/texting-for-enhancing-patient-engagement-hipaa-compliant-contact-centers): How HIPAA-compliant texting in the contact center reduces hold times and reaches patients where they already are. - [Covert Texting? Weigh Your Options](https://www.qliqsoft.com/blog/texting-weigh-your-options): For the healthcare professional, covert texting represents a simple choice between doing either what is immediate but risky, or what is deliberate yet secure. Expressing it any other way is overcomplicating the issue. - [Can Texting with Patients Reduce Readmissions?](https://www.qliqsoft.com/blog/texting-with-patients-reduce-readmissions): The Centers for Medicare and Medicaid Services (CMS) defines what a hospital readmission is. “An admission to an acute care hospital within 30 days of discharge from the same or another acute care hospital.” They have created several programs to deal with the problem of readmissions. In an effort to reduce the number of patients returning to the hospital, they have lowered reimbursements to the hospital for medicare and medicaid patients. - [The Concentra HIPAA Breach and Mobile Device Encryption](https://www.qliqsoft.com/blog/the-concentra-hipaa-breach-and-mobile-device-encryption): In a story covered on about HIPAA Breach in Healthcare IT News this week, the HHS Office for Civil Rights settled with two organizations for just under a combined $2 million this week after it was discovered that both had PHI-containing unencrypted laptops stolen. - [The Financial Upside of Closing Care Gaps in Care](https://www.qliqsoft.com/blog/the-financial-upside-of-closing-care-gaps-in-care): Gaps in care harm health and raise costs. QliqSOFT's digital outreach automates patient engagement, boosting screenings and outcomes. - [The Hidden Impact of Missed Messages in Care at Home (And How to Fix It)](https://www.qliqsoft.com/blog/the-hidden-impact-of-missed-messages-in-care-at-home-and-how-to-fix-it): Missed messages in care-at-home settings rarely show up as communication failures. They show up as census attrition, referral erosion, staff turnover, and compliance exposure, and that invisibility is what allows them to compound across quarters unaddressed. - [The HIPAA Audit Program, Part 1](https://www.qliqsoft.com/blog/the-hipaa-audit-program-part-1): As many CIOs or Compliance Officers can attest, it’s impossible to attend a healthcare privacy or security conference these days without running into Leon Rodriguez. Rodriguez, the Director of OCR/HHS, gives the same presentation at these events time and again, and, without fail, draws the highest attendance of any particular event session. While Rodriguez holds himself well at the podium, attendees are not exactly lining up in the standing room only section of the banquet hall to see public speaking virtuosity. No, they are there for the terrifying subject matter: the HIPAA Audit Program. - [The HIPAA Audit Program, Part 2](https://www.qliqsoft.com/blog/the-hipaa-audit-program-part-2): In Part 1 of this series, we examined the purpose and general background of the HIPAA Audit Program. In this second part of the series, we will take an in-depth look into the HIPAA Audit findings to see what issues are tripping up providers the most. Remember: while the pilot phase of the program was intended to be educational, OCR has stated that future violations can and will be accompanied by sanctions, up to and including civil monetary penalties. - [The HIPAA Audit Program, Part 3](https://www.qliqsoft.com/blog/the-hipaa-audit-program-part-3): In Part 2 of this three-part series, we took a deep look into the preliminary HIPAA Audit findings and observed the most common infractions identified by OCR. Specifically, security gaps accounted for the majority of results, with the lack of risk assessments and inadequate mobile device security being two of the most cited weaknesses. Fortunately for those selected in the 2012 pilot phase of the audits, OCR was primarily focused on using the exercise to educate covered entities of serious HIPAA issues. - [The Importance of Family Health & Fitness Day](https://www.qliqsoft.com/blog/the-importance-of-family-health-fitness-day): Held on Saturday, June 12th, Family Health & Fitness Day promotes the importance of parks and recreation helping keep families and communities active. - [The QliqMINUTE: How Can Healthcare Leaders Leverage Digital Tools to Improve Disaster Preparedness?](https://www.qliqsoft.com/blog/the-qliqminute-how-can-healthcare-leaders-leverage-digital-tools-to-improve-disaster-preparedness): The recent tornadic activity across the United States is part of a growing trend of climate-related disasters that has more than doubled in 2021 over the previous year. According to the National Centers for Environmental Information, the U.S. broke the record at 18 climate disasters by October. - [The QliqMINUTE: How Can Hospitals Best Support Staff During The Labor Shortage?](https://www.qliqsoft.com/blog/the-qliqminute-how-can-hospitals-best-support-staff-during-the-labor-shortage): 1 in 5 healthcare workers has already quit their jobs since the pandemic began. More alarming is that nearly 20 percent of remaining professionals have considered leaving healthcare altogether. We spoke with Heather Rambeau, the Chief Nursing Officer at Coryell Health, to learn what strategies genuinely make an impact. - [The QliqMINUTE: Should Employers Accept Results from At Home COVID-19 Test Kits?](https://www.qliqsoft.com/blog/the-qliqminute-should-employers-accept-results-from-at-home-covid-19-test-kits): The rising popularity of home COVID-19 tests faces PTO challenges. Employers are urged to consider OSHA guidelines for a healthier workplace. - [The QliqMINUTE: Will the New Omicron Variant Devastate the Already Strained Healthcare System?](https://www.qliqsoft.com/blog/the-qliqminute-will-the-new-omicron-variant-devastate-the-already-strained-healthcare-system): Got a minute? Each week we distill the healthcare news cycle into 60 seconds or less via the QliqMINUTE. - [The Reality of Field-Based Care Teams (And Why Most Tools Fail Them)](https://www.qliqsoft.com/blog/the-reality-of-field-based-care-teams-and-why-most-tools-fail-them): Most communication tools were designed for people who sit at desks, log into the same network, and work in one building. Care-at-home teams do none of those things. - [The Role of Communication in a New Healthcare World](https://www.qliqsoft.com/blog/the-role-of-communication-in-a-new-healthcare-world): Under the existing yet flawed fee for service provider reimbursement model that has dominated medicine for the last couple of decades, providers have had little financial incentive to engage in a dialogue with a patient outside of an office visit. - [The Role of Peer-to-Peer Encryption in the HIPAA Omnibus Era](https://www.qliqsoft.com/blog/the-role-of-peer-to-peer-encryption-in-the-hipaa-omnibus-era): It’s every compliance officer’s worst nightmare. You’re sitting at your desk on a weekday afternoon, perhaps catching up on the latest posts on the qliqSOFT blog, when all of a sudden your CIO calls you up and frantically explains how one of your vendors suffered a major data breach. Over thirty thousand patient records are lost, and there is no way to know what has been done with the data so far. - [The Role of Technology in Addressing Healthcare Inequalities](https://www.qliqsoft.com/blog/the-role-of-technology-in-addressing-healthcare-inequalities): COVID-19 has disproportionately impacted healthcare access in underserved communities, but cultural understanding can go a long way toward addressing health equity. This month we’re exploring this issue in our three-part Cultural Comptency series. - [The Top 10 HIPAA Data Breaches of 2017 (So Far)](https://www.qliqsoft.com/blog/the-top-10-hipaa-data-breaches-of-2017-so-far): 2017 is still several months away from ending and it is already shaping up to be one of the most volatile years on record for PHI data breaches. So far, 178 incidents are under investigation by the U.S. Department of Health and Human Services, impacting well over 3 million individual patient records. Below is a list of the top 10 HIPAA data breaches as of August 2017. - [The Top 5 Secure Patient Texting Platforms for 2026](https://www.qliqsoft.com/blog/the-top-5-secure-patient-texting-platforms-for-2026): Secure patient texting gives patients a simple way to connect with their care team using a channel they already check many times a day. It supports faster care coordination, improves satisfaction, and can reduce costs when compared with phone calls, letters, and portals that patients often ignore. - [The True Cost of a HIPAA Data Breach](https://www.qliqsoft.com/blog/the-true-cost-of-a-hipaa-breach): Another week, another HIPAA data breach. On September 10th, healthcare behemoth Kaiser Permanente sent out a letter to 670 patients, notifying them that their PHI had been impermissibly emailed out of network. But in light of all these recent data breaches and security failures, one might ask, “who cares?” If fixing the issue is as simple as writing an apology letter like Kaiser did, why go through all the hoops of encryption and access control and HIPAA compliance? After all, HHS still has the ultimate discretion of whether to assess penalties, right? - [The Value of a Patient Engagement Survey](https://www.qliqsoft.com/blog/the-value-of-a-patient-engagement-survey): If you are new to using patient engagement surveys or haven't used them in the past, getting started can be difficult. Don't worry though, we're here to help! - [Top 10 HIPAA Compliant Form Builders for Healthcare in 2026](https://www.qliqsoft.com/blog/top-10-hipaa-compliant-form-builders-for-healthcare-in-2026): Explore top HIPAA-compliant form builders for healthcare to collect patient data, reduce staff workload, and improve patient experience using digital forms. - [Top 7 HIPAA Violations Caused by Poor Communication Tools](https://www.qliqsoft.com/blog/top-7-hipaa-violations-caused-by-poor-communication-tools): Know the top HIPAA violations caused by outdated tools and discover how QliqSOFT’s HIPAA-compliant messaging platform prevents, eliminates, and secures PHI. - [Top Strategies to Enhance Your Ambulatory Patient’s Experience, Part 1](https://www.qliqsoft.com/blog/top-strategies-to-enhance-your-ambulatory-patients-experience-part-1): Discover the challenges and opportunities faced by primary care providers (PCPs) as alternative care models disrupt the healthcare landscape. Learn why improving the patient experience is crucial for business success and explore practical digital solutions to prioritize customer service expectations, benefiting patients, staff, and organizations. - [Top Strategies to Enhance Your Ambulatory Patient’s Experience, Part 2](https://www.qliqsoft.com/blog/top-strategies-to-enhance-your-ambulatory-patients-experience-part-2): Easy-to-implement ways to enhance patient convenience and select a suitable vendor partner. Explore seven transformative use cases for medical practices, the wide-reaching benefits of improving patient experiences, the significance of proactive care in maintaining health, and insights on choosing the ideal digital patient engagement solution. - [Top Strategies to Enhance Your Ambulatory Patient’s Experience, Part 3](https://www.qliqsoft.com/blog/top-strategies-to-enhance-your-ambulatory-patients-experience-part-3): Enhance ambulatory patient experience with strategic focus. Build a foundation for success, prioritize caregivers, and adopt an agile approach for effective transformation. - [Transforming Healthcare Contact Centers: The Power of Secure Patient Texting](https://www.qliqsoft.com/blog/transforming-healthcare-contact-centers-the-power-of-secure-patient-texting): Secure patient texting enhances patient experience, boosts efficiency, and ensures HIPAA compliance. - [Turning Gaps into Gold: Revenue Strategies in Rural FFS Primary Care](https://www.qliqsoft.com/blog/turning-gaps-into-gold-revenue-strategies-in-rural-ffs-primary-care): Optimize rural primary care revenue by closing gaps in care. Use digital outreach for preventive screenings and patient engagement. - [Understanding the Top Challenges of Specialty Pharmacy Services](https://www.qliqsoft.com/blog/understanding-the-top-challenges-of-specialty-pharmacy-services): The journey of the specialty pharmacy patient is a complex and expensive process, as most any hub services participant knows. It starts when the patient is diagnosed with a life-changing chronic or complicated condition and the pharmacy receives the order for a specialty drug. - [Value-Based Care More Important Than Ever in 2017](https://www.qliqsoft.com/blog/value-based-care-more-important-than-ever-in-2017): It's a new year and a new presidency, and with that comes great uncertainty as to the future of healthcare in America. Early action has already been taken to ensure the dismantling of Obamacare and replacing it with some to-be-determined solution. The truth of the matter is that the cost of healthcare won't be decreasing anytime soon. - [Virtual Visits are a Practice Mainstay for Patient Care](https://www.qliqsoft.com/blog/virtual-visits-are-a-practice-mainstay-for-patient-care): Prior to the pandemic, telehealth visits ─ delivering patient-provider visits virtually ─ was an afterthought in the care continuum - ill-regarded and little-used beyond patients in rural areas who had few care choices. Virtual visits comprised less than 1% of all outpatient visits. Private insurers generally follow guidelines from the Centers for Medicare & Medicaid Services (CMS), which allowed telehealth in only limited circumstances and paid at 30% below in-office reimbursement rates. - [Virtual Visits Are More Important Than Ever. Is Your Practice Ready?](https://www.qliqsoft.com/blog/virtual-visits-are-more-important-than-ever-is-your-practice-ready): The COVID-19 pandemic has tested the medical community, rewritten society norms, and created countless questions - with few answers. This novel virus has displayed traits of being highly contagious from person to person contact, particularly through respiratory droplets caused by coughing, sneezing, and talking. Due to little knowledge of the disease, the potential for high community spread, and the possibility of best-protecting individuals -- the United States entered a lockdown in March of 2020. - [Virtual Visits Continue to Grow in Popularity](https://www.qliqsoft.com/blog/virtual-visits-continue-to-grow-in-popularity): How to Provide Quality Healthcare Without Masks or Barriers The COVID-19 pandemic has many more healthcare providers and their patients continuing to embrace telehealth services. This enables the treatment of many more patients while… - [Virtual Visits vs. Zoom - The Era of Telehealth](https://www.qliqsoft.com/blog/virtual-visits-vs-zoom-the-era-of-telehealth): The COVID-19 pandemic has caused healthcare institutions to make immediate changes to how patient care is handled. While telehealth is not brand new technology, its widespread use is unfamiliar to many Americans. The need for telehealth services during this time has been spurred by the influx in pressure on the healthcare system’s capacity, but also the high-rate of contagion that follows the virus. - [Want to Improve Patient Engagement? Ditch the App, Other Barriers](https://www.qliqsoft.com/blog/want-to-improve-patient-engagement-ditch-the-app-other-barriers): Improving patient engagement in healthcare requires overcoming barriers like app downloads and poor user experience. By adopting staff-to-patient texting and proactive chatbot interactions, providers can enhance patient involvement and overcome the limitations of traditional patient portals. Personalized communication, simplified access, and convenient engagement methods help build stronger provider-patient relationships and achieve higher adoption rates, ultimately benefiting healthcare organizations and patients alike. - [WellSky® Launches WellSky Outreach Solution to Transform the Patient-to-Provider Experience](https://www.qliqsoft.com/blog/wellsky-launches-wellsky-outreach-solution-to-transform-the-patient-to-provider-experience): WellSky partners with QliqSOFT to launch an outreach solution that cuts phone-tag, automates follow-ups, improves compliance and safe patient communication. - [The QliqMINUTE: What are the 3 Top Cyber Security Issues Organizations Should Be Ready for in 2022?](https://www.qliqsoft.com/blog/what-are-the-3-top-cyber-security-issues-organizations-should-be-ready-for-in-2022): Cyber security attacks wreaked havoc on the healthcare industry last year. According to a recent article by Healthcare IT News, more than 40 million patient records were compromised by data breaches in 2021. As we move forward into a new year, many healthcare leaders wonder what to expect next. To find out more, we spoke with Krishna Kurapati, the founder and CEO of QliqSOFT. - [What are the Essential Requirements of a Healthcare Secure Texting App?](https://www.qliqsoft.com/blog/what-are-the-essential-requirements-of-a-healthcare-secure-texting-app): At qliqSOFT we are always engaging in an open dialogue with industry experts and customers to discover new ways in which qliqCONNECT can help providers send secure communications in an increasingly unsecured world. To better get an idea of some current trends, we recently polled members in a HIMSS group LinkedIn discussion to discuss the essential “wish list” of health IT experts. - [What are the Hidden Costs of Non-Compliant Communication in Healthcare](https://www.qliqsoft.com/blog/what-are-the-hidden-costs-of-non-compliant-communication-in-healthcare): Learn how non-compliant healthcare communication leads to hidden costs and HIPAA violations. How QliqSOFT’s secure messaging solution helps prevent breaches. - [The QliqMINUTE: What are the Top Barriers to Digital Transformation for Healthcare?](https://www.qliqsoft.com/blog/what-are-the-top-barriers-to-digital-transformation-for-healthcare): ver the last two years, healthcare organizations have had to rapidly adopt digital technologies to adapt to fluctuating changes brought on by the pandemic. Unfortunately, even though many of these solutions provided excellent results in the short term, many organizations are struggling to integrate these solutions successfully as long-term strategies. - [What 'HIPAA-Compliant Messaging' Actually Means for Home Health Agencies](https://www.qliqsoft.com/blog/what-hipaa-compliant-messaging-actually-means-for-home-health-agencies): Most vendors call their product "HIPAA-compliant." But for home health agencies, compliance is not a label - it is a set of active safeguards across every channel your clinical team uses. This post breaks down what HIPAA actually requires for messaging, where field-based workflows commonly create exposure, and what a genuinely compliant communication infrastructure looks like in practice. - [What is Conversational AI and How is it Transforming Healthcare?](https://www.qliqsoft.com/blog/what-is-conversational-ai-and-how-is-it-transforming-healthcare): Over the past several years, healthcare organizations have been challenged with a new set of obstacles. Today professionals within the healthcare industry have been dealing with a limited talent pool, a pandemic, increased safety restrictions, and an increased workload. Leaders in the healthcare industry have been searching for solutions and ways they can improve patient experiences. Conversational AI has quickly become a popular solution due to its ability to provide a variety of benefits for both patients and providers. - [What is EVV?](https://www.qliqsoft.com/blog/what-is-evv): EVV, also known as electronic visit verification is a technology system that provides digital proof of caregiver presence and service(s). EVV communication is not a brand new idea, as many individual states and agencies have been actively using the technology for years. However, EVV has come into the spotlight over the past several years due to the legislative passage of the 21st Century Cures Act in 2016. - [What is the Best Architecture for Secure Texting & Encrypted Messaging?](https://www.qliqsoft.com/blog/what-is-the-best-architecture-for-secure-texting): QliqSOFT’s “Security First” philosophy guides the design and management of its secure clinical collaboration platform. We’ve developed the Qliq encrypted messaging apps and platform from the ground up with security as the top priority. In the “HIPAA Omnibus Era,” healthcare organizations face challenging security risks from their partners and vendors in handling protected health information (PHI). - [What Is the Healthcare Revenue Cycle](https://www.qliqsoft.com/blog/what-is-the-healthcare-revenue-cycle): Read on to learn more about the healthcare revenue cycle and how technology can streamline everything from communications to collections, helping you to provide better service for your patients. - [What’s Trending in Healthcare IT: Our Review of HIMSS 2018](https://www.qliqsoft.com/blog/whats-trending-healthcare-review-himss-2018): Healthcare IT is anything but stagnant and boring, as displayed at last week’s HIMSS 2018 conference in Las Vegas. As a long-time attendee of the conference and HIMSS Gold Member, QliqSOFT explored all the trends in healthcare IT, both in the space we operate and beyond. Because everything that happens in the industry is important to us, our partners, and clients. We spent time on the exhibit floor, at educational sessions, and attending panels to get a pulse on what the next big thing in healthcare technology is. - [Why Communication Breakdowns Are Slowing Down Home Health Admissions (Even When Your Intake Team Is Strong)](https://www.qliqsoft.com/blog/why-communication-breakdowns-are-slowing-down-home-health-admissions-even-when-your-intake-team-is-strong): For home health agencies, admission delays are rarely a staffing problem. They are a communication infrastructure problem, and the gap tends to be invisible in standard reporting because the referral shows as received and in progress right up until it walks out the door. This post maps the five workflow stages where communication friction most commonly compounds, quantifies the cost in referral source confidence and family trust, and walks through what structured admission communication looks like in practice. Covers the Intake Coordinator-to-family outreach gap, the Physician order follow-up bottleneck, the internal handoff visibility problem, and how Quincy and QliqCHAT address both the extern - [Why Communication Breakdowns Are the #1 Hidden Cost in Hospice Care](https://www.qliqsoft.com/blog/why-communication-breakdowns-are-the-1-hidden-cost-in-hospice-care): The way your care teams communicate may be your single largest source of untracked operational loss. From aide-to-RN gaps to IDG coordination failures, broken communication touches every corner of hospice operations. - [Why Digital Health Is a Win-win for Patients and Providers](https://www.qliqsoft.com/blog/why-digital-health-is-a-win-win-for-patients-and-providers): Today’s frontline healthcare workers have expressed exhaustion and burnout from unmanageable patient workloads due to COVID, flu, and other surges, with many simply calling it quits. - [Why e-Signature Solutions Are a Must-Have for Healthcare in 2025](https://www.qliqsoft.com/blog/why-e-signature-solutions-are-a-must-have-for-healthcare-in-2025): Learn how e-signature solutions transform healthcare by streamlining forms, securing PHI, ensuring HIPAA compliance, and improving patient satisfaction. - [Why Hospice Teams Spend So Much Time Preparing for IDG](https://www.qliqsoft.com/blog/why-hospice-teams-spend-so-much-time-preparing-for-idg): Ask any hospice clinical manager how they spend the two days before IDG, and the answer is usually the same: pulling texts, chasing updates, calling team members, and reconstructing a clinical picture that was never assembled in one place. This post breaks down where that prep burden actually lives, why fragmented communication is a visibility problem rather than a communication problem, and what changes when hospice teams have a structured way to surface clinically relevant updates, condition changes, unresolved follow-up, family concerns, before the meeting even starts. - [Why Is There a Nursing Staff Shortage?](https://www.qliqsoft.com/blog/why-is-there-a-nursing-staff-shortage): In this article, we'll break down the main factors that contribute to an ongoing nursing shortage and what healthcare organizations can do to improve nurse retention. - [Why Risk HIPAA Violation for Texting, When Compliance is Free?](https://www.qliqsoft.com/blog/why-risk-hipaa-violation-for-texting-when-compliance-is-free): HIPAA violations, the bane of Healthcare IT specialists around the country, are a large problem for many doctors, nurses, and healthcare administrators. Physicians find it easy to communicate with texting, but the vulnerability of these platforms and the sensitive nature of the data they are communicating, make it a bad solution. - [Why Your Next Hire Should Be a Chatbot](https://www.qliqsoft.com/blog/why-your-next-hire-should-be-a-chatbot): Discover how digital platforms are revolutionizing community health centers (CHCs) by alleviating staff burnout through automated messaging, customizable patient engagement, and care coordination. By leveraging chatbot-based digital automation, CHCs can reduce manual tasks, increase patient satisfaction, close gaps in care, and improve staff work-life balance. These platforms enable secure texting, virtual visits, and efficient communication, ensuring patients receive timely and personalized care while allowing staff to focus on patient needs and streamline workflows. - [Your texting ban isn't working: Takeaways from NHPCO](https://www.qliqsoft.com/blog/your-texting-ban-isnt-working-takeaways-from-nhpco): Recently, the QliqSOFT team exhibited at the National Hospice and Palliative Care Organization's annual Interdisciplinary Conference in New Orleans. Over 1,000 providers of end-of-life care gathered to learn about the changing face of their rapidly growing industry. We enjoyed numerous conversations with nurses and providers alike - all focused on the challenges they face in providing care to their patients. - [The Healthcare Chatbot: What You Need to Know and Why](https://www.qliqsoft.com/introducing-the-healthcare-chatbot-what-you-need-to-know-and-why): Chatbots are everywhere, and so is confusion about what they do. A primer on what healthcare chatbots are, why they matter to care teams, and what to look for. ## Resources - [Home-Based Care Blog: Engagement & Messaging](https://www.qliqsoft.com/blog): Explore the latest in digital healthcare, patient engagement, and secure messaging with the QliqSOFT expert team. Practical writing for home-based care. - [10 Patient Engagement Best Practices for Behavioral Health](https://www.qliqsoft.com/blog/10-patient-engagement-best-practices-for-behavioral-health): Patient engagement is crucial in delivering effective behavioral healthcare. Collaborative efforts between the patient and care provider promote patient engagement and self-management. By implementing these best practices, providers can create a treatment plan tailored to patients' needs and preferences, increase their engagement and motivation to follow their treatment plan, and reinforce positive mental health habits. - [3 Ways Symptom Checkers are Improving Patient Experiences at Children's Hospitals](https://www.qliqsoft.com/blog/3-ways-symptom-checkers-are-improving-patient-experiences-at-childrens-hospitals): Symptom checkers can increase patient access by providing guidance and visit qualification checks 24 hours a day. They break down barriers by providing patients with the information they need most during those times when it can be difficult to reach a provider. The tools are also helping prevent misdiagnoses in these situations. - [3 Ways to Cultivate Patient Trust with Digital Tools](https://www.qliqsoft.com/blog/3-ways-to-cultivate-patient-trust-with-digital-tools): Over the last two years, we have seen a tremendous shift in ideas and attitudes about digital health. COVID-19 caused many healthcare organizations to undergo digital transformations at accelerated rates to adjust to fluctuating changes in patient needs. This rapid shift created a new set of challenges for healthcare organizations across the globe. Cyber security threats have increased. Healthcare professionals have had to quickly learn how to use an entirely new set of tools. The spread of misinformation regarding the pandemic has also further contributed to patient mistrust of the healthcare industry. - [4 Ways Healthcare Teams Collaborate with a HIPAA-Compliant Texting App](https://www.qliqsoft.com/blog/4-ways-healthcare-teams-collaborate-hipaa-compliant-texting-app): Many healthcare organizations are flocking to a HIPAA-compliant texting app to streamline communications. And, it’s no surprise why. Organizations have learned, when communication can happen anywhere and in real-time, the previous barriers no longer apply. Thanks to secure texting, you no longer need to reserve that conference room. - [5 Administrative Tasks Healthcare Leaders Can Streamline with Automation](https://www.qliqsoft.com/blog/5-administrative-tasks-healthcare-leaders-can-streamline-with-automation): As 2021 comes to a close, many leaders are looking for effective strategies to bring joy back to the careers of healthcare professionals in the new year. In a recent study, 75 percent of healthcare workers reported exhaustion, depression, sleep disorders, and PTSD. - [5 Benefits of Interprofessional Collaboration in Healthcare](https://www.qliqsoft.com/blog/5-benefits-of-interprofessional-collaboration-in-healthcare): Interprofessional collaboration in healthcare enhances patient satisfaction, reduces errors, and boosts worker retention. QliqSOFT offers tools for seamless communication. - [5 Common Misconceptions About Secure Messaging in Healthcare](https://www.qliqsoft.com/blog/5-common-misconceptions-about-secure-messaging-in-healthcare): Know the truth behind common misconceptions about secure messaging in healthcare and learn why HIPAA-compliant tools like QliqSOFT are essential. - [5 Digital Patient Engagement Tools You Should Know About](https://www.qliqsoft.com/blog/5-digital-patient-engagement-tools-you-should-know-about): Explore 5 powerful digital patient engagement tools that enhance healthcare communication, improve outcomes, and strengthen patient satisfaction. - [5 Great Benefits of AI & Chatbots for Healthcare Providers](https://www.qliqsoft.com/blog/5-great-benefits-of-ai-chatbots-for-healthcare-providers): Learn how AI chatbots are transforming healthcare by enhancing patient support, automating admin tasks, improving efficiency, and care delivery. - [5 Steps for Successful HIPAA Compliant Secure Texting in Healthcare](https://www.qliqsoft.com/blog/5-steps-for-successful-secure-texting): Learn 5 proven steps to implement HIPAA-compliant secure texting in healthcare and enhance communication, compliance, and patient engagement. - [5 Steps to an Effective Disaster Communications Plan](https://www.qliqsoft.com/blog/5-steps-to-effective-disaster-communication-plan-infographic): Creating disaster communications plans can be complex, especially in healthcare when so much is at stake. Disasters and disruptions can happen at any time. You must be prepared in the event your systems go down. Key to that response is having a disaster communication tool, not dependent on the network or power of the location. - [5 Ways AI is Changing Healthcare](https://www.qliqsoft.com/blog/5-ways-ai-is-changing-healthcare): Know how AI is revolutionizing healthcare by enhancing clinical efficiency, enabling faster diagnoses, and improving patient engagement across care systems. - [5 Ways Health Systems Can Leverage Technology to Enable Transformation](https://www.qliqsoft.com/blog/5-ways-health-systems-can-leverage-technology-to-enable-transformation): Learn how health systems can make use of digital tools to improve access, reduce provider burnout, ensure equity, and transform patient care delivery. - [6 Benefits of an End-to-End Communication Platform for Healthcare Teams](https://www.qliqsoft.com/blog/6-benefits-of-an-end-to-end-communication-platform-for-healthcare-teams): Know the key benefits of a communication platform that help healthcare teams improve collaboration, secure patient messaging, automation, and care coordination. - [6 Patient Communication Platforms That Cut Wait Times by 40%](https://www.qliqsoft.com/blog/6-patient-communication-platforms-that-cut-wait-times-by-40): Explore patient communication platforms that reduce wait times, improve patient satisfaction, & streamline healthcare operations with automation & secure messaging. - [7 Ways a HIPAA Compliant Form Builder Transforms Hospice Workflows](https://www.qliqsoft.com/blog/7-ways-a-hipaa-compliant-form-builder-transforms-hospice-workflows): Seven hospice workflows a HIPAA-compliant form builder changes, from referral intake to IDG documentation. - [8 Reasons Why Physicians are Adopting HIPAA-Compliant Secure Texting](https://www.qliqsoft.com/blog/8-reasons-why-physicians-are-adopting-hipaa-compliant-secure-texting): Healthcare, with all its technological advances, finds itself stuck in the dark ages, with pagers, phone calls and standard sms texting still having a heavy hold on physicians across the country. And even though pagers were once considered a badge of honor among newly minted doctors, they are now viewed with the same disdain as CD players by today’s tech savvy healthcare providers. This is because there is a better way for doctors to communicate. - [8 Ways Clinical Collaboration Platforms Enhance Patient Outcomes](https://www.qliqsoft.com/blog/8-ways-clinical-collaboration-platforms-enhance-patient-outcomes): Learn how clinical collaboration platforms streamline care coordination, improve medical adherence, reduce staff burnout, and enhance patient outcomes. - [9 Ways to Improve Patient Communication](https://www.qliqsoft.com/blog/9-ways-to-improve-patient-communication): With so little time in the day, it can seem impossible to provide quality communication with each patient. Here are 9 ways to improve patient communication. - [A Digital Playbook for Rural Health Transformation](https://www.qliqsoft.com/blog/a-digital-playbook-for-rural-health-transformation): A practical digital playbook for rural health systems: access, staffing pressure, and patient communication. - [A Patient Engagement Chatbot that Actually Engages Patients](https://www.qliqsoft.com/blog/a-patient-engagement-chatbot-that-actually-engages-patients): Chatbots will take their place in healthcare during 2020 as a very scalable and valuable clinical tool for proactively exchanging care-related information between patients and their care teams, as well as between care team members themselves. Chatbots aren’t new. In fact, the first chatbot, named Eliza, was created by MIT professor Joseph Weizenbaum in 1966. Eliza, however, lacked two essential elements that, today, enable the use of chatbots as a tool that actually gets patients involved in their own personal care. These elements are smart devices that offer an SMS texting feature and artificial intelligence (AI). - [Advantages & Benefits of Telehealth](https://www.qliqsoft.com/blog/advantages-benefits-of-telehealth): Many clinics, hospitals, and other health institutions have started or expanded their telehealth services over the past six weeks. As the COVID-19 pandemic continues to affect daily life and the burden on the healthcare system, telehealth remains a needed component to safely care and treat the public. However, what happens with telehealth once this health crisis is better managed and controlled? Should healthcare institutions rollback their use of the technology and once again focus on in-person visits? - [Advocate Data Breach - Different Year, Same Encryption Problems](https://www.qliqsoft.com/blog/advocate-data-breach-different-year-same-encryption-problems): In many respects, it has been The Summer of The Data Breach. HHS brought down the hammer on Wellpoint, fining the insurer $1.7 million after discovering the impermissible disclosure of over 600,000 patient records through an unsecured online application. A couple of weeks later OHSU reported a breach of over 3,000 patient records when hospital officials learned that providers were using Google Drive to share patient records in the cloud. - [Advocate Data Breach: The $1 Billion Lawsuit?](https://www.qliqsoft.com/blog/advocate-data-breach-the-1-billion-lawsuit): Advocate Health Care, a large Chicago-based health system, reported a data breach at one of its subsidiaries in which the theft of four laptops led to over four million compromised patient records. This event marks the second largest healthcare data breach in history, and, to put this into perspective, alone accounted for over 17% of the total number of patient records breached as reported to HHS since it started keeping track in 2009. - [AI in Home Health and Hospice: 7 Takeaways from FUTURE 2026](https://www.qliqsoft.com/blog/ai-in-home-health-and-hospice-7-takeaways-from-future-2026): Field notes from the first combined HHCN and HME Business FUTURE Conference in Austin: ambient AI adoption, the CMS moratoria, embedded versus bolted-on, and the security bar. - [What an AI Scribe Rollout in Home Health Actually Looks Like](https://www.qliqsoft.com/blog/ai-scribe-in-home-health): At HCHB UC 2026, VitalCaring Group CEO April Anthony shared lessons from an early AI scribe rollout, including an unexpected challenge around clinician attention. - [All Secure Messaging Solutions Are Not Created Equal - Part 2 of 3](https://www.qliqsoft.com/blog/all-secure-messaging-solutions-are-not-created-equal-part-2-of-3): In the first part of this series, Secure Texting can be more than just securing messages, we discussed the key features (quick messaging, conversation threads, and required acknowledgment) of a secure messaging application that makes it a valuable texting tool for healthcare professionals. The first question healthcare organizations want a provider of a secure messaging application to answer,” Is the application HIPAA compliant?”. - [AllianceChicago / IPHCA FQHC Conference 2023 Recap](https://www.qliqsoft.com/blog/alliancechicago-iphca-conference-2023-recap): Learn how community health centers leverage electronic tools to enhance patient care and reach Healthy People 2030 goals. - [AllianceChicago Publishes Digital Intervention Study Using Chatbots to Increase Well-Child Visits and Immunizations](https://www.qliqsoft.com/blog/alliancechicago-publishes-digital-intervention-study-using-chatbots-to-increase-well-child-visits-and-immunizations): AllianceChicago, a national network of more than 70 community health centers (CHCs) across 19 states, today announced the publication of a quality improvement-focused article titled “CHEC-UP: A digital intervention to reduce disparities in well-child and immunization completion in community health” in Telehealth™ & Medicine Today. The project focus was made possible with the donation of QliqSOFT’s Quincy artificial intelligence (AI)-powered chatbots. - [Picture This: Always Use a HIPAA-Compliant Camera for Patient Photos](https://www.qliqsoft.com/blog/always-use-a-hipaa-compliant-camera-for-patient-photos): How compliant are your patient photo practices? If you use photos in patient care and those photos have any identifiable information, using a HIPAA-compliant camera is a must. The camera itself need not be bulky or inconvenient. It can be the same one on your smartphone. The difference is these photos are taken within a secure texting app. - [Are Smartphones and Texting Helpful During Ransomware Attacks?](https://www.qliqsoft.com/blog/are-smartphones-and-texting-helpful-during-ransomware-attacks): Ransomware Attacks are back with a vengeance -this time attacking healthcare facilities who have critical patient data which they cannot afford to lose. Hospitals need patient data quickly without which patient care can become difficult or nearly impossible. Since all patient data is now stored on computers, losing this data is not an option. In just the past few months, the ransomware has attacked millions of computers, locking out their users for days. - [Are Smartphones and Texting Helpful in Disasters?](https://www.qliqsoft.com/blog/are-smartphones-and-texting-helpful-in-disasters): Technology is so pervasive in our society that when a disaster strikes the system failures affect every aspect of our lives; including our ability to receive appropriate medical treatment. Hurricane Sandy is a perfect example of what could go wrong - widespread and prolonged power outages, hospital evacuations, the closing of the financial markets, mass transportation disruptions, highway and airport shutdowns, and disruptions to routine life. - [Are You Ready for HHVBP?](https://www.qliqsoft.com/blog/are-you-ready-for-hhvbp): Prepare for HHVBP with improved outcomes, digital engagement, and competitive advantages for home health agencies. - [Are You Ready for US News & World Report's New Best Home Health Agency Report?](https://www.qliqsoft.com/blog/are-you-ready-for-us-news-world-reports-new-best-home-health-agency-report): Discover how QliqSOFT's Quincy digital communication platform helps home health agencies improve transparency, patient satisfaction, and online reviews. - [Axxess AGILE 2024: Embracing the Future of Post-acute Care](https://www.qliqsoft.com/blog/axxess-agile-2024-embracing-the-future-of-post-acute-care): Leaders gather at Axxess AGILE 2024 to innovate home healthcare, addressing challenges and shaping the future. - [Best Practices for Collecting Social Determinants of Health, Sexual Orientation and Gender Identity](https://www.qliqsoft.com/blog/best-practices-for-collecting-social-determinants-of-health-sexual-orientation-and-gender-identity): Enhancing healthcare equity: Best practices for collecting vital patient data, ensuring respectful, inclusive care. - [Best Practices for Gaining Patient Trust in Digital Outreach](https://www.qliqsoft.com/blog/best-practices-for-gaining-patient-trust-in-digital-outreach): Texting is an efficient and trusted communication method for healthcare, improving patient engagement while addressing security concerns and boosting efficiency for staff, making it a valuable tool in value-based care efforts. - [Best Practices for Implementing HIPAA-Secure Texting](https://www.qliqsoft.com/blog/best-practices-for-implementing-hipaa-secure-texting): Implementing HIPAA-secure texting is crucial for organizations seeking regulatory compliance and improving communication and workflow. To ensure success, clarify your goals and craft a compelling message, involve key stakeholders from IT, legal, and clinical departments, update and communicate policies, and create a robust implementation plan. By following these best practices, organizations can harness the power of secure texting to enhance productivity, reduce costs, and provide a better experience for staff and patients. - [Best Practices for Reducing GI Procedure No-shows and Backlogs](https://www.qliqsoft.com/blog/best-practices-for-reducing-gi-procedure-no-shows-and-backlogs): Reduce healthcare costs & improve patient outcomes. Learn how digital communication strategies can tackle patient no-shows & boost revenue in GI practices. - [Best Practices for Successful Secure Texting](https://www.qliqsoft.com/blog/best-practices-for-successful-secure-texting): Discover 5 best practices for implementing a HIPAA-compliant secure texting solution. From goal identification to external connections, optimize your rollout now. - [Best Practices in Protecting PHI in the Cloud & Minimizing PHI Breaches](https://www.qliqsoft.com/blog/best-practices-in-protecting-phi-in-the-cloud): The recent HIPAA breach reports with CHS and Cedar Sinai are enough to keep healthcare CIOs and Security Officers awake at night. Such events pushed healthcare organizations into reactive mode and concerned about their potential vulnerabilities. - [Beware of These Email Subject Lines for Potential Ransomware Attack](https://www.qliqsoft.com/blog/beware-email-subject-lines-potential-ransomware-attack): Last year, we shared 10 steps to take when (not if) your organization is hit with a ransomware attack. Now that several months have passed, the number of malicious cyber attacks that have plagued IT professionals has grown exponentially. The stakes have never been higher. Public services, financial data, and protected health information are all in jeopardy when such widespread security compromises take place. - [Beyond Checkboxes: Why Proactive PHQ-9 Screening is the Next Frontier in Value-Based Care](https://www.qliqsoft.com/blog/beyond-checkboxes-why-proactive-phq-9-screening-is-the-next-frontier-in-value-based-care): Discover how proactive PHQ-9 screening improves quality scores, patient outcomes, and value-based care with QliqSOFT’s digital scored forms. - [Boosting HHCAHPS Scores: Eight Methods to Enhance Home Health VBC Performance](https://www.qliqsoft.com/blog/boosting-hhcahps-scores-eight-methods-to-enhance-home-health-vbc-performance): Enhance HHCAHPS scores with digital communication platforms. Boost patient satisfaction & VBC performance. - [Breaches and the HIPAA/HITECH Omnibus Deadline](https://www.qliqsoft.com/blog/breaches-and-the-hipaahitech-omnibus-deadline): 90 days. That’s all the time healthcare organizations have between now and the September 23 HIPAA Omnibus compliance date. Understandably, most healthcare compliance officers are focusing on the significant changes spelled out in the regulations: obtaining business associate agreements, updating notices of privacy practices, and training staff members on the changes to the law. - [Buying a Home Health Agency After the Moratorium](https://www.qliqsoft.com/blog/buying-a-home-health-agency-after-the-moratorium): Licenses just got scarcer and the 36-month ownership rule reshapes deals. Two kinds of markets, two operating plans, and the first ninety days after close. - [California Wildfires - What Can We Do Now?](https://www.qliqsoft.com/blog/california-wildfires-what-can-we-do-now): The Golden State has been under siege from devastating wildfires, unlike any they have seen before. At the time of this article 140,000 acres have been consumed due to the Camp Fire just North of Sacramento which is considered only 40% contained. Camp Fire has grown to be the most destructive and deadliest wildfire in California’s history. - [Can Patient Texting Improve Post-Op Recovery?](https://www.qliqsoft.com/blog/can-patient-texting-improve-post-op-recovery): A focus of many hospitals, ambulatory surgical centers, and clinicians is improving surgical outcomes and post-op recovery for the patients they serve. And with good reason. Not only do these providers care about their patient outcomes and recovery experience, but the information is now publicly searchable on sites like Healthgrades.com. - [CareChannels Facilitate Value-Based Care](https://www.qliqsoft.com/blog/carechannels-facilitate-value-based-care): Value-Based Healthcare is increasing financial risk for healthcare organizations. With the new bundled payment programs, your responsibility no longer ends at patient discharge. Hospitals, skilled nursing facilities, and home health organizations can no longer be loosely aligned to succeed.Hospitals frequently lose track of a patient’s recovery after discharge because they are loosely aligned with skilled nursing facilities and home health nurses. These healthcare organizations have no easy way to collaborate with doctors to report patient issues. - [Carefully Considering the Risks of a BYOD Policy in Healthcare](https://www.qliqsoft.com/blog/carefully-considering-the-risks-of-a-byod-policy-in-healthcare): Seemingly everyone in their organization wants to adopt a bring your device (BYOD) mobile policy. However, the benefits of empowering employees with greater access to data typically drown out the lingering data control concerns.If you find yourself considering a BYOD policy, first think about your risks. As any OCR/HHS or hospital CIO, who has suffered through a data breach, will tell you, security risk assessments are vital to a HIPAA compliance plan. So what are the unique risks of adopting a BYOD policy in the healthcare world? - [CHCs Can Improve Preventive Health Screening by Addressing Social Determinants of Health](https://www.qliqsoft.com/blog/chcs-can-improve-preventive-health-screening-by-addressing-social-determinants-of-health): Digital outreach in Community Health Centers (CHCs) optimizes preventive care, reduces costs, and addresses social determinants of health (SDoH) for better population wellness. - [How Closing Gaps in Care Is Revenue Generating for Primary Care Under Fee for Service (FFS) Reimbursement](https://www.qliqsoft.com/blog/closing-gaps-in-care-is-revenue-generating): Learn how closing gaps in care not only benefits healthcare but also generates revenue for primary care practices under FFS reimbursement. - [Closing the Gap in Diabetic Eye Care: Technology Solutions to Boost Screening Rates](https://www.qliqsoft.com/blog/closing-the-gap-in-diabetic-eye-care-technology-solutions-to-boost-screening-rates): Explore how digital workflows, automated outreach, and population health tools increase diabetic eye screening rates, close care gaps, and prevent avoidable blindness. - [Cloud Computing and Conduits](https://www.qliqsoft.com/blog/cloud-computing-and-conduits): For years, cloud-based healthcare vendors had tried to avail their organizations to the conduit exception to HIPAA. Broadly speaking, the conduit rule exempts entities from complying with HIPAA if they only transmit and do not access PHI (usually on behalf of a Covered Entity). In the buildup to the Omnibus Rule, PHR vendors, data storage companies, and other cloud-based providers lobbied HHS to broaden the scope of the conduit exception. - [CMS Hospice Relief](https://www.qliqsoft.com/blog/cms-hospice-relief): As portions of the United States start to resume “normal” operations, the Center for Medicare and Medicaid Services (CMS) has released another round of waivers targeted towards the Hospice industry. With fresh guidance on timelines - CMS is actively working to provide resources to relieve some stress for healthcare workers nationwide. In line with previous guidelines, these changes go into effect immediately without healthcare providers having to request waivers from CMS. - [Combating Healthcare Communication Barriers With Quincy & Other Products](https://www.qliqsoft.com/blog/combating-healthcare-communication-barriers-with-healthcare-chatbots): It is critical that underserved populations receive the care they deserve, as the global community continues to wrestle with the pandemic. Here at QliqSOFT, we are aware of the communication gap that too often exists in hospitals and clinics, ultimately keeping individuals from preventative and life-saving care. - [Common Questions on Secure Texting & Secure Messaging for Healthcare](https://www.qliqsoft.com/blog/common-questions-on-secure-texting): One of the most important aspects of qliqCONNECT security is how we encrypt your messages. First, all network connections are encrypted with transport encryption called TLS. So all communication over the Internet is secure. Second and more importantly, qliqCONNECT encrypts the message content using Public-Private Key Encryption. With this approach, every user on qliqCONNECT has a unique encryption key and each message is encrypted for a single particular user. - [Don’t Compromise Compliance in Healthcare Emergency Preparedness and Disaster Communications](https://www.qliqsoft.com/blog/compliance-in-healthcare-emergency-preparedness-disaster-communications): When thinking about a healthcare emergency preparedness plan, how much does compliance matter in your disaster communications? If your organization is in the throes of a power outage from heavy storms or a cyber attack that’s left your network down, thoughts of compliance may not be top of mind. - [Conversational AI Basics in Healthcare](https://www.qliqsoft.com/blog/conversational-ai-basics-in-healthcare): What conversational AI is, how it differs from a scripted chatbot, and where it fits in patient communication. - [Coryell Health Leverages QliqSOFT Chatbot Tech to Deliver COVID-19 Testing and Vaccine Scheduling](https://www.qliqsoft.com/blog/coryell-health-leverages-qliqsoft-chatbot-tech-to-deliver-covid-19-testing-and-vaccine-scheduling): Coryell Health, which serves as the primary COVID-19 testing administrator for Coryell County tests anywhere from 400 to 700 patients daily for the virus. After testing, staff must conduct follow-up, results reporting, and contact tracing necessary to keep patients informed and safe. Initially, the follow-up required 1:1 phone calls for each person tested. - [COVID-19 Vaccine Information: 3 Things To Know](https://www.qliqsoft.com/blog/covid-19-vaccination-information-3-things-to-know): Three pharmaceutical brands have, to date, announced the completion of their COVID-19 Vaccines. However, not all had the same efficacy, or effectiveness, in clinical trials. Nor do they each require the same handling procedures or have the same funding sources. In fact, there may be significant variance. - [Data Privacy in the Modern World: Everything’s for Sale Unless You’re the Keeper of Your Own Data](https://www.qliqsoft.com/blog/data-privacy-in-the-modern-world): Everyone worries about data privacy. And, looking at the state of the industry, they have every reason to be. The truth is big data generates big money. Data privacy at this moment seems to be something that’s not even a possibility anymore. As almost every application that you interact with has the ability to collect data on your actions, and that isn’t just what you do on social media. Data is for sale in almost any scenario. - [Death of the Verification Week: Migrating to Azure Artifact Signing](https://www.qliqsoft.com/blog/death-of-the-verification-week-migrating-to-azure-artifact-signing): Learn how QliqSOFT migrated from legacy EV code signing to Azure Artifact Signing, transforming a week-long verification process into an hour. - [Digital Communication is Key to Improving Health Equity](https://www.qliqsoft.com/blog/digital-communication-is-key-to-improving-health-equity): Enhance health equity for value-based care success through digital engagement. Reduce disparities, costs & improve overall health. - [Digital PHQ-9 Screening: Connecting Care and Compassion in Value-Based Behavioral Health](https://www.qliqsoft.com/blog/digital-phq-9-screening-connecting-care-and-compassion-in-value-based-behavioral-health): Discover how QliqSOFT’s digital PHQ-9 screening empowers smarter, value-based behavioral health by automating assessments and enhancing care quality. - [4 Reasons It’s Time to Ditch the Spreadsheets for an OnCall Scheduling Tool](https://www.qliqsoft.com/blog/ditch-the-spreadsheets-for-an-oncall-scheduling-tool): How confident are you in the accuracy of your oncall scheduling spreadsheet? With so many changes occurring in rapid succession in healthcare environments, you can’t really on a spreadsheet to save a life. You need better tools, ones that allow you to know in real-time the physicians available. - [Seven Don’ts and One Do for Your Disaster Recovery Plan](https://www.qliqsoft.com/blog/donts-and-dos-disaster-recovery-plan): Mistakes happen. Sometimes no matter how prepared you are, it's easy to err in your disaster recovery plan for communication. While your organization may spend lots of time planning and ensuring it meets emergency preparedness guidelines, when something actually happens, errors can occur. When it’s time to actually execute the plan, that’s when things can fall apart.To help you better assess your disaster recovery plan, we’ve put together of things to avoid. By considering all these factors, your communications plan should work as seamless as possible. - [Ease of Access for Truly Secure HIPAA Messaging](https://www.qliqsoft.com/blog/ease-of-access-to-qliq-secure-texting): Whether you're are an existing user of Qliq Secure Texting, or evaluating HIPAA messaging options for your organization, we've made it extremely easy for users to quickly and securely access their app without jumping through multiple security hurdles. Below is a video that showcases just how easy access really is. - [Edward Marx Joins QliqSOFT’s Advisory Board as Chief Transformation Officer](https://www.qliqsoft.com/blog/edward-marx-joins-qliqsofts-advisory-board-as-chief-transformation-officer): QliqSOFT, a leading healthcare technology company whose mission is to enhance the patient experience using conversational artificial intelligence, secure texting and automated workflows, announced today the addition of Edward Marx to its Advisory Board as Chief Transformation Officer. In this position, Marx will help guide the company’s versatile healthcare clientele on their digital transformation journeys in the current and post-pandemic environment. - [Electronic Visit Verification for Home Health](https://www.qliqsoft.com/blog/electronic-visit-verification-for-home-health): As a home health service provider, you are concerned with streamlining your organizational processes, enhancing your quality of care, and abiding by all state and federal regulations. An EVV system like Visit Path can help you improve your company from top to bottom. By using a real-time, GPS-enabled post-acute care delivery resource management app, paperwork becomes easier, and patient satisfaction increases. - [Embracing Cost Reduction to Improve ACO Profitability](https://www.qliqsoft.com/blog/embracing-cost-reduction-to-improve-aco-profitability): Value-based care aims to improve patient care, but initial participation costs are high. ACOs can use digital tools to streamline operations, engage patients, and reduce costs, enhancing long-term profitability. - [Embracing Home Health Remote Monitoring to Reduce Readmissions](https://www.qliqsoft.com/blog/embracing-home-health-remote-monitoring-to-reduce-readmissions): Home health remote monitoring to curb readmissions & boost outcomes. QliqSOFT's digital platform offers solutions. - [Embracing Technology: Surging Smartphone Adoption Among the Elderly](https://www.qliqsoft.com/blog/embracing-technology-surging-smartphone-adoption-among-the-elderly): Smartphone adoption among seniors is rising, enhancing their health, safety, social connectivity, and daily life. - [Emerging Technology Trends for Healthcare for 2022](https://www.qliqsoft.com/blog/emerging-technology-trends-for-healthcare-for-2022): In the healthcare tech field, exciting new software is constantly being developed. Below we detail the most prominent emerging technologies in healthcare. - [Enhancing Telehealth Offerings with Deviceless Remote Patient Monitoring](https://www.qliqsoft.com/blog/enhancing-telehealth-offerings-with-deviceless-remote-patient-monitoring): Despite the recent overnight success of telehealth technology, remote patient monitoring (RPM) is one area of healthcare technology that did not see rapid adoption during the COVID-19 pandemic, yet it has been identified as one of the greatest opportunities for patient engagement according to a recent KLAS survey.The hesitancy of RPM adoption has not been due to a lack of technological advancement or because of a limited number of connected devices in the marketplace. Instead, it’s a lack of priority and a lack of understanding of the benefits remote patient monitoring brings to both your patients and your bottom line. - [Everyone Needs a Better Healthcare Communication Tool](https://www.qliqsoft.com/blog/everyone-needs-a-better-communication-tool-in-healthcare): Communication in a medical practice is essential to the patient care, patient satisfaction and productivity of the healthcare personnel. Within all healthcare environments, there should be an active communication between all personnel, not just between physicians. Communication starts at the front desk. Throughout the course of an average workday, the front office staff must schedule a wide array of appointments and medical procedures. - [Don’t Let Faxing Disrupt Your Healthcare Workflow](https://www.qliqsoft.com/blog/faxing-disrupt-healthcare-workflow): Technology has made so many parts of everyday life easier, especially around communications. It’s easy to send just about any type of document you need via email or text. Yet, there is still the widespread use of faxing in healthcare. Healthcare can use robots for surgery and reattach hands, but when it comes to paperwork, the 1980s facsimile is still the go to. And while it’s still a necessary evil that doesn’t mean faxing should disrupt your healthcare workflow. - [FDA Recalls Popular Meds After Cancer-Causing Agents Found: How Will You Share With Your Patients?](https://www.qliqsoft.com/blog/fda-recalls-valsartan): FDA recalls popular meds due to cancer-causing agents found. Learn how to share vital information with your patients. QliqSOFT offers a HIPAA-compliant messaging platform to aid in effective patient communication during emergencies and recalls. Contact us for more information. - [Five Essential Considerations in Choosing a Secure Text Messaging Service](https://www.qliqsoft.com/blog/five-essential-considerations-in-choosing-a-secure-text-messaging-service): With just over two weeks until the Sept 23rd HIPAA Omnibus deadline, as the CIO of healthcare provider facility you’ve come to discover that a number of your physician and nurse providers have been communicating with one another over standard text message, exchanging information in a HIPAA noncompliant manner. - [Flu Season Management with Qliq Secure Texting](https://www.qliqsoft.com/blog/flu-season): The 2018 flu season is shaping up to be one the worst in nearly a decade and your practice is not immune. The CDC FluView report for the last week of January even states that a “cumulative rate of 51.4 laboratory-confirmed influenza-associated hospitalizations per 100,000 population” has been observed. We’re all feeling the pain but at QliqSOFT we would like to recommend some simple steps that may just help you prepare and protect your patient population. - [Flu Season 2020 - Planning During a Pandemic](https://www.qliqsoft.com/blog/flu-season-2020-planning-during-a-pandemic): A pandemic creates a massive challenge for healthcare professionals in the United States but another challenger is approaching in the Fall, flu season. With over seven million COVID-19 cases in the United States alone, the upcoming flu season only serves to burden an already taxed health care system.With positive cases still on the rise throughout the country, the Fall flu season becomes more uncertain. Especially with the overlap in the high-risk groups (and symptoms) between COVID-19 and influenza, having a plan is essential for tackling the fall. - [From Phone Tag to Real-Time Care: Modernizing Patient and Family Communication](https://www.qliqsoft.com/blog/from-phone-tag-to-real-time-care-modernizing-patient-and-family-communication): Patient and family communication in care-at-home settings has historically been treated as a relationship skill. It is actually an infrastructure problem, and that distinction changes how you fix it. - [Healthcare Chatbots and the Future of Chatbot Technology in Healthcare](https://www.qliqsoft.com/blog/future-of-chatbot-technology-in-healthcare): When it comes to increasing patient satisfaction, reducing readmission, and improving your bottom line, what are the possibilities for healthcare chatbots? Technological advances have made a world of difference in the delivery of quality healthcare to patients across the world. From connected medical devices to electronic health records, technology provides doctors and nurses a way to better connect with their respective patient populations in ways that were never even thought of 20 years ago. - [Gentle Vigilance: The Role of Between-Visit Monitoring in Compassionate Hospice Care](https://www.qliqsoft.com/blog/gentle-vigilance-the-role-of-between-visit-monitoring-in-compassionate-hospice-care): Learn how the Quincy platform helps hospice teams provide proactive, dignified, and family-centered care through continuous between-visit engagement. - [Healthcare Digital Transformation Trends to Watch for in 2022](https://www.qliqsoft.com/blog/healthcare-digital-transformation-trends-to-watch-for-in-2022): This year, we will see a shift in how healthcare organizations utilize digital solutions. Over the last two years, during the pandemic, organizations in nearly every industry adopted digital solutions to address temporary challenges. However, as time went on, many of these solutions proved valuable tools, and attitudes towards digital health have changed significantly. - [Heartbleed, Internet Explorer Bug and HIPAA Security](https://www.qliqsoft.com/blog/heartbleed-internet-explorer-bug-and-hipaa-security): Three weeks ago Internet users were notified en masse that a security vulnerability had been discovered in OpenSSL, a widely-used piece of open-source software that helps securely transport information around the web. The so-called Heartbleed bug forced healthcare IT vendors across the industry to perform internal forensic analyses to check whether they were sending vulnerable PHI across various internal and external networks. - [Hispanic Health Coalition of Georgia Partners with QliqSOFT to Modernize Digital Patient Communication for Community Members](https://www.qliqsoft.com/blog/hhcga-partners-with-qliqsoft-to-modernize-digital-patient-communication-to-georgias-hispanic-population): The Hispanic Health Coalition of Georgia (HHCGA) has selected QliqSOFT as its strategic automated patient communications partner. QliqSOFT empowers patients to communicate directly and confidentially with healthcare providers through the use of multilingual, interactive chatbots and virtual visits to find the right help, navigating available healthcare services, and resources including patient education. - [HIMSS 2024 Recap](https://www.qliqsoft.com/blog/himss-2024-recap): Insights from HIMSS: Capturing SDoH & SOGI data for proactive, patient-centered care. QliqSOFT shares best practices. - [HIMSS19: Three Key Takeaways](https://www.qliqsoft.com/blog/himss19-three-key-takeaways): Congrats on surviving another HIMSS conference! We know the show is a bit overwhelming so we thought we'd help out by putting together a quick review on the hot topics. Whether it be a continuum of care, patient population, or interoperability, there's always one buzzword that stands above the rest. In the case of HIMSS19, we actually came across three: Patient Engagement, Data Blocking, and FHIR. - [HIPAA Breach Alert: WellPoint fined $1.7M](https://www.qliqsoft.com/blog/hipaa-breach-alert-wellpoint-fined-1-7m): In what is believed to be one of the larger HIPAA breach settlements in recent memory, health insurer WellPoint has agreed to settle with HHS for $1.7M stemming from a 2009 and 2010 incident where WellPoint impermissibly disclosed the ePHI of over 600,000 individuals through an unsecured online application. During its investigation, OCR found that WellPoint had not enacted the appropriate administrative, technical, and physical safeguards mandated under HIPAA. - [HIPAA Compliance for Telehealth](https://www.qliqsoft.com/blog/hipaa-compliance-for-telehealth): The COVID-19 pandemic has, for the time being, redefined how the world operates. With billions of people around the globe under strict “stay-at-home” orders, modern life has come to seem archaic. With millions of American businesses have been put on hold, while the nation attempts to slow the spread of the virus. Due to the high contagion rate of the respiratory illness, and the lack of clear effective treatment, the healthcare system has been flooded with hospitalizations for COVID-19 patients. - [HIPAA Data Breaches: Bad Technology or Bad Training?](https://www.qliqsoft.com/blog/hipaa-data-breaches-bad-technology-or-bad-training): As regular readers of the qliqSOFT blog are now aware, the HIPAA Omnibus changes have been in effect for just over two weeks. In the wake of the September 23 compliance deadline, HIPAA compliance should be on the minds of most covered entities even more than usual, and rightfully so - HIPAA data breaches not only sacrifice the trust you’ve established with your patients, but also they’re extraordinarily expensive. - [HIPAA Omnibus Changes - Just One Week Left](https://www.qliqsoft.com/blog/hipaa-omnibus-changes-just-one-week-left): One week. That’s all that remains between now and September 23rd, the date at which the HIPAA Omnibus regulations go into effect. Covered entities under the law should have already completed most of the long-term compliance work under regulations - e.g., updating their Business Associate Agreements, revising their Notices of Privacy. Practices, completing a detailed risk assessment - but the biggest change that goes into effect in seven days is the shift in a presumption in what constitutes a breach. - [HIPAA Risk Assessment: Don’t Skip Mobile](https://www.qliqsoft.com/blog/hipaa-risk-assessment-dont-skip-mobile): Your hospital system or eligible provider’s office doesn’t supply mobile devices to its staff or pay for technology solutions like standard mobile data and SMS texting services. So, you don’t have to worry about mobile when creating your HIPAA Risk Assessment, right? You couldn’t be more wrong. Just because you are not providing your staff and physicians with mobile applications doesn’t mean they aren’t using them to transmit and store PHI. And the fact that these systems are NOT directly under your Health IT staff’s control makes them MORE of a risk for a breach - and more necessary to include in your Risk Assessment. - [HIT Security Issues in 2017 - Password Management](https://www.qliqsoft.com/blog/hit-security-issues-2017-password-management): The first line of defense in preventing hacking is a secure password. Unfortunately, IT administrators and website security and management companies know that educating their users on the definition and necessity of a strong password often falls on deaf ears. Most users opt for convenience and familiarity when they aren’t forced to change passwords that contain strong character and symbol combinations frequently. - [Home Care Data Analytics Without a Data Team](https://www.qliqsoft.com/blog/home-care-data-analytics): How one home care agency at CareForum 2026 used better questions and consistent data capture to turn everyday data into decisions. - [Home Health Industry Trends 2026: The Moratorium Math](https://www.qliqsoft.com/blog/home-health-industry-trends-2026-the-moratorium-math): CMS froze new home health and hospice enrollment. Demand did not. Public data says a third more work per license by 2036, and where the capacity comes from. - [Hospice Bereavement: Your Census Grows Faster Than Hospice](https://www.qliqsoft.com/blog/hospice-bereavement-census-grows-faster-than-hospice): Hospice days grow about 32 percent by 2036 with no new hospices. Bereavement grows with deaths, not census, so families outpace patients. Running it at scale. - [How a Chatbot can Eliminate Emergency Room Bottlenecks and Increase Patient Satisfaction](https://www.qliqsoft.com/blog/how-a-chatbot-can-eliminate-emergency-room-bottlenecks-and-increase-patient-satisfaction): Today, healthcare chatbot technology caters to the needs of patients and patient communication to enhance their care delivery experience. This same technology enables you to automate your emergency room (ER) intake workflow to capture key patient information necessary to provide service. The chatbot can go to work for you before the patient arrives at the ER. The chatbot can also help a patient en route by providing information such as directions to the ER, a map of the facilities, wait times, and more. - [How Can Health Systems Better Serve Vulnerable Communities During the Pandemic and Beyond?](https://www.qliqsoft.com/blog/how-can-health-systems-better-serve-vulnerable-communities-during-the-pandemic-and-beyond): Recent studies suggest that COVID19 disproportionately affects vulnerable populations. Although healthcare disparities are not a new topic, the current pandemic and recent research have brought to light the severity of the disparities that still exist today. - [The QliqMINUTE: How Can Healthcare Leaders Improve Surge Management During the Labor Crisis?](https://www.qliqsoft.com/blog/how-can-healthcare-leaders-improve-surge-management-during-the-labor-crisis): The Omicron variant has caused an extreme surge of patients across the U.S. According to a recent article by ABC News, the number of COVID-19-positive Americans hospitalized is now nearing a pandemic high of more than 138,000. - [The QliqMINUTE: How Can Healthcare Leaders Improve Work-Life Balance for Their Teams During The Pandemic?](https://www.qliqsoft.com/blog/how-can-healthcare-leaders-improve-work-life-balance-for-their-teams-during-the-pandemic): It's no secret that clinician burnout has been at an all-time high since the pandemic began. However, new survey findings suggest that improving work-life balance could significantly help improve employee job satisfaction. - [How Chatbots Can Help With Home Healthcare & Hospice](https://www.qliqsoft.com/blog/how-chatbots-can-help-with-home-healthcare-hospice): The global home healthcare industry is valued at over $200 billion and is expected to grow at a compound annual growth rate (CAGR) of 8 percent between now and 2027. Unexpectedly, the COVID-19 pandemic has accelerated the widespread implementation of telehealth and home healthcare visits. - [How Digital Forms Improve Post-Acute Care](https://www.qliqsoft.com/blog/how-digital-forms-improve-post-acute-care): QliqSOFT’s Quincy platform streamlines form management, reducing delays, errors, and costs while enhancing care and compliance. - [How Healthcare Providers Can Prepare for the COVID Stimulus Bill](https://www.qliqsoft.com/blog/how-healthcare-providers-can-prepare-for-the-covid-stimulus-bill): Last month, Congress passed President Biden’s American Rescue Plan Act, a bill totaling $1.9 trillion in relief funds and many are wondering what positive impacts may be seen in healthcare. This most recent bill differs… - [How Home Health Secure Texting Is Changing Communication in the Field](https://www.qliqsoft.com/blog/how-home-health-secure-texting-is-changing-communication-in-the-field): Discover how home health secure texting transforms communication in the field. QliqSOFT offers a secure texting app, empowering nurses with efficient and compliant communication, streamlined workflows, and improved patient care. Request a demo today. - [How Much Time Are Your Aides Losing Per Visit? (And What It's Costing You)](https://www.qliqsoft.com/blog/how-much-time-are-your-aides-losing-per-visit-and-what-its-costing-you): For most hospice organizations, Aide productivity loss is invisible on paper but very visible on payroll. Here is how to measure it and what to do about it. - [How Nurses Benefit from HIPAA-Secure Texting on the Floor](https://www.qliqsoft.com/blog/how-nurses-benefit-from-hipaa-secure-texting-on-the-floor): Learn how HIPAA-secure texting streamlines nurse workflows, enhances team collaboration, reduces delays, and helps deliver faster, safer patient care. - [How Secure Messaging Can Save Your HCAHPS Scores](https://www.qliqsoft.com/blog/how-secure-messaging-can-save-your-hcahps-scores): Increasingly, hospital administration is allocating resources toward the results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, and for good reason. Scores from these surveys are an important, publicly available indicator of patient experience and care quality. As such, these scores are used to determine up to 30% of the total incentive offered to hospitals under the Hospital Value-Based Purchasing (HVBP) program. - [How Telehealth can Increase Patient Engagement in Post-Acute Settings](https://www.qliqsoft.com/blog/how-telehealth-can-increase-patient-engagement-in-post-acute-settings): Are the days of doctor house calls poised to come back? Now that we have sophisticated, high-speed data networks and readily available technology to facilitate telehealth for “virtual” house calls, more healthcare providers are starting to deploy telemedicine in an effort to provide better care outside of the traditional setting (hospital, doctor’s office, clinic and so on). - [How to Achieve Security While Helping Care Teams to Communicate More Effectively](https://www.qliqsoft.com/blog/how-to-achieve-security-while-helping-care-teams-to-communicate-more-effectively): There is high demand amongst healthcare providers to use text messaging as a fast, convenient way to communicate and collaborate with colleagues. With a service area spanning more than 20,000 square miles, Community Hospice of Texas was one of the thousands of organizations feeling that need. - [ROI Case for Hospice Communication Technology](https://www.qliqsoft.com/blog/how-to-build-an-roi-case-for-communication-technology-in-hospice): In a margin-pressured environment, 'this will make communication better' is rarely sufficient to secure budget approval. This post outlines the four ROI... - [How to Choose a HIPAA-Compliant Contact Center Solution](https://www.qliqsoft.com/blog/how-to-choose-a-hipaa-compliant-contact-center-solution): Learn how HIPAA-compliant contact center solution streamline workflows, reduce call volume, enhance data security, and deliver a better patient experience. - [How to Create An Effective On-Call Schedule](https://www.qliqsoft.com/blog/how-to-create-an-effective-on-call-schedule): Scheduling has never been easy. In the fast-paced healthcare field, things are always shifting in a variety of directions -- scheduling being at the top of the list. However, many hospitals, clinics, and other medical care facilities that need on-call scheduling are operating under antiquated systems. Old traditional methods of whiteboards, spreadsheets, and weekly emails aren’t doing the job. This type of on-call scheduling lacks the effectiveness and responsiveness needed in the quickly changing environment of healthcare. - [How to Increase Annual Wellness Visits & Close Gaps in Care](https://www.qliqsoft.com/blog/how-to-increase-annual-wellness-visits-close-gaps-in-care): Boost annual wellness visits with digital patient engagement: improve patient care, practice revenue & value-based care. - [How to Keep Remote Work Safe With Secure Texting & Messaging](https://www.qliqsoft.com/blog/how-to-keep-remote-work-safe-with-secure-texting-messaging): Remote work used to be viewed as a luxury, now it is viewed as a necessity for many in the workforce. Here's how to keep data secure with secure texting and messaging. - [How Virtual Visits & Patient Texting Improve Appointments](https://www.qliqsoft.com/blog/how-virtual-visits-patient-texting-improve-appointments): Learn how virtual visits and HIPAA-compliant patient texting reduce no-shows, improve communication and deliver seamless, patient-centered healthcare. - [Improve the Patient Experience with Secure Texting](https://www.qliqsoft.com/blog/improve-the-patient-experience-with-secure-texting): Enhance Patient Experience with Secure Texting: A comprehensive guide to the advantages of secure patient texting, from improved engagement and communication to reduced healthcare costs and enhanced privacy. - [Improving Medication Adherence for Value-based Care With Scored Forms](https://www.qliqsoft.com/blog/improving-medication-adherence-for-value-based-care-with-scored-forms): Discover how patient scored forms improve medication adherence, engage chronic care patients, and enable providers to achieve success in value-based care. - [Improving Patient Engagement](https://www.qliqsoft.com/blog/improving-patient-engagement): What is patient engagement, why is it so important, and how can we effectively improve on patient engagement in healthcare institutions? Read more to find out! - [In a World of Pandemics and Freak Texas Blizzards, it's Time to Review Your Disaster Communication Plan.](https://www.qliqsoft.com/blog/in-a-world-of-pandemics-and-freak-texas-blizzards-its-time-to-review-your-disaster-communication-plan): In many parts of Texas and other nearby Southern states, unprecedented severe weather can threaten the health, safety, and ability of healthcare providers to rapidly assist patients who are unable to care for themselves. There is no better time for healthcare systems and providers to update disaster and emergency management plans. Consider leveraging newer, secure technology solutions such as healthcare chatbots, secure text messaging, virtual visits, and remote patient monitoring (RPM) to reach more patients wherever they are. - [Introducing Botcasts](https://www.qliqsoft.com/blog/introducing-botcasts): Accurate information can be surpassed by “quick” information in our daily ecosystem of on-demand news cycles and social media. Botcasts and our Quincy Chatbot API are built to send accurate information faster and across a wide spectrum of mediums. With API integration, Botcasts can be deployed rapidly to deliver information securely. - [Introducing OnCall Scheduling from QliqSOFT](https://www.qliqsoft.com/blog/introducing-oncall-scheduling-qliqsoft): Bridge the communication gap in healthcare with Qliq secure messaging and OnCall Scheduling. Instantly message, view schedules, and more. Watch the demo video now! - [Is SMS Texting HIPAA Compliant?](https://www.qliqsoft.com/blog/is-sms-hipaa-compliant): Over the last 4 months I have given close to 200 demos of our secure messaging application, qliqConnect, to a variety of organizations, ranging from solo practices to large health systems... and just about everything in between. While our primary objective is to help healthcare professionals communicate securely and efficiently, there is no denying that the “SMS problem” is at the forefront of the compliance consciousness. - [Key Considerations for a secure text messaging app for Smartphones](https://www.qliqsoft.com/blog/key-considerations-for-a-secure-messaging-app-for-smartphones): I have been involved in security and communication for long enough to recognize some inherent challenges associated with a secure text messaging app for smartphones. Let me start off with the three primary considerations - reliable, timely delivery, security, and usability. Reliability and timely delivery of message delivery are the most important of all. - [Labor Saving Strategies for Critical Access Hospitals](https://www.qliqsoft.com/blog/labor-saving-strategies-for-critical-access-hospitals): Critical Access Hospitals: Serving rural communities with innovation. Chatbots improve staff satisfaction, patient engagement, and streamline processes. The lifeline for 40 million rural patients. - ["Leap of Faith" Delivers Impressive Results for First Choice Neurology](https://www.qliqsoft.com/blog/leap-of-faith-delivers-impressive-results-for-first-choice-neurology): During their search for a full telemedicine solution, FCN leaders discovered that QliqSOFT brought to the table all types of mission-critical digital patient communications. Though hesitant initially, FCN leaders “decided to take a leap of faith,” Rocha said, explaining that “terms like chatbot and AI made people nervous.” - [Make 2014 the Year of the Security Risk Assessment](https://www.qliqsoft.com/blog/make-2014-the-year-of-the-security-risk-assessment): Given what many called a banner year in healthcare data breaches, many industry professionals were happy to bid 2013 adieu. From the massive Advocate data breach to the Affinity Health Plan photocopier breach, healthcare executives finally had to face the music and tighten information security controls in a post-HIPAA/HITECH Omnibus world. Perhaps the ultimate wake-up call was delivered with the unprecedented Target data breach from late in the year. Now pressured by a better-informed public, lawmakers are starting to address the concerns of living in a un-secure data era. - [Make "Text Us" Your New Front Door for Patient Communication](https://www.qliqsoft.com/blog/make-text-us-your-new-front-door-for-patient-communication): Secure patient texting has quickly become a standard way to reach patients, but most organizations still initiate all co. Read more about patient engagement. - [Mastering Connection: Best Practices for Initiating Patient Engagement](https://www.qliqsoft.com/blog/mastering-connection-best-practices-for-initiating-patient-engagement): Know the actionable tactics to boost patient engagement from first message, build trust with secure communication, streamline workflows, and improve outcomes. - [Mastering Triple-Weighted Measure Performance with Proactive Patient Outreach](https://www.qliqsoft.com/blog/mastering-triple-weighted-measure-performance-with-proactive-patient-outreach): Learn how proactive digital outreach enables providers to excel in triple-weighted measures, close care gaps, enhance compliance, and meet reporting goals. - [New CMS Tools and Guidelines for COVID 19 Now in Effect](https://www.qliqsoft.com/blog/new-cms-tools-and-guidelines-for-covid-19-now-in-effect): For healthcare professionals everywhere, new waivers from the Center for Medicare and Medicaid Services (CMS) will provide more tools for continuing care during this ongoing pandemic. These guidelines go into effect without requiring a waiver request to CMS and apply for the duration of the emergency declaration. As the industry works to flatten the curve, these new guidelines will bring much-needed relief to an already burdened healthcare community. The waiver expands options for these industries: - [New Technology Is Now Available for Healthcare Providers](https://www.qliqsoft.com/blog/new-technology-is-now-available-for-healthcare-providers): The recent FDA-approval of COVID-19 vaccines has healthcare organizations across the nation trying to effectively and efficiently meet growing vaccination demands. Online patient-scheduling has already become a game-changer as a result of the pandemic. In response to this growing need, QliqSOFT deployed the COVID-19 Vaccine Assistant. - [New Windows Version of Qliq for Desktop Released](https://www.qliqsoft.com/blog/new-windows-version-qliq-desktop-released): A new Windows release of Qliq for Desktop is here. Version 2.79 includes several new features that will aid in clinical collaboration across your entire organization. New in this version is the ability to set Escalated Call Notifications directly from the desktop app. This is useful for those users who can only access secure texting from a desktop and need to be notified of important messages when they are away from their desk. - [OCR, Affinity Health Plan Reach Settlement on Photocopier Breach Case](https://www.qliqsoft.com/blog/ocr-affinity-health-plan-reach-settlement-on-photocopier-breach-case): In a week including several high profile HIPAA breach incidents and settlements, the Department of Health and Human Services announced the biggest one of all: a settlement agreement with Affinity Health Plan stemming from an incident in 2010 when it was discovered that an improperly wiped photocopier compromised the PHI of over 300,000 patients. Affinity and HHS agreed to settle the case for $1,215,780. - [Offboarding Done Right: Best Practices for Removing User Access in Healthcare](https://www.qliqsoft.com/blog/offboarding-done-right-best-practices-for-removing-user-access-in-healthcare): Offboarding in healthcare is crucial for maintaining trust and securing data. Surprisingly, 20% of data breaches come from former employees retaining access. To avoid HIPAA violations and legal issues, follow these best practices. - [OHSU Data Breach: Where Health IT is lacking](https://www.qliqsoft.com/blog/ohsu-data-breach-where-health-it-is-lacking): In an interesting piece posted over the weekend at The Health Care Blog, Dr. David Do described a recent reported data breach by the Oregon Health & Science University. The event, which was reported to patients at the end of July, was triggered when OHSU administrators discovered that medical residents were storing patient records in Google Drive, a free, cloud-based document storage platform. - [Pagers and Standard Texting Used in Hospitals, Few Have Secure Texting Platform](https://www.qliqsoft.com/blog/pagers-and-standard-texting-hospitals-few-have-secure-texting-platform): Communication tools have quickly evolved in the last decade. Things changed forever in June of 2007 with the introduction of the first iPhone. From this spurred the technology and user desire for the smartphone. It became less a phone and more a way to communicate in various other ways. The smartphone is ever present in healthcare settings as well. - [Patient Engagement: Best Practices for Getting Started](https://www.qliqsoft.com/blog/patient-engagement-best-practices-for-getting-started): Learn the proven ways to launch patient engagement programs, improve care, increase clinical revenue, and achieve results with HIPAA-compliant outreach. - [Patient Engagement: The Key to Population Health Success](https://www.qliqsoft.com/blog/patient-engagement-the-key-to-population-health-success): Learn how digital patient engagement improves outcomes, reduces no-shows, improves adherence, and drives success in value-based population health. - [Patient Experience Can Save Rural Hospitals in 2024](https://www.qliqsoft.com/blog/patient-experience-can-save-rural-hospitals-in-2024): Attract patients and enhance rural healthcare with positive digital experiences. Improve reputation, financial performance, and staff satisfaction. - [Patient-Facing Tool to be Offered Through Healthcare Chatbot Platform](https://www.qliqsoft.com/blog/patient-facing-tool-to-be-offered-through-healthcare-chatbot-platform): QliqSOFT, Inc., specializing in HIPAA-compliant clinical collaboration and patient communication solutions, and Isabel Healthcare, Inc., a leader in diagnostic decision support and virtual triage tools, today announced the integration of Isabel Healthcare’s Symptom Checker / Triage tool into QliqSOFT’s Quincy Healthcare Chatbot Platform. - [Patients Want Secure Communication with Their Healthcare Providers - Here's Why](https://www.qliqsoft.com/blog/patients-want-secure-communication-with-healthcare-provides): Patients want secure, convenient communication with healthcare providers via text and email for better engagement and faster responses. Healthcare providers must embrace secure digital tools to meet these needs. - [The Perils of Vendors Storing PHI](https://www.qliqsoft.com/blog/perils-vendors-storing-phi): Recently over 14,000 Medicare recipients of Brand New Day’s health plan had their personal records exposed due to an error from a third party vendor. According to HealthITNews, the breached data included PHI such as names, addresses, dates of birth, contact information, and Medicare ID numbers. Though this breach was unintentional, it leaves one wondering, why or how do these HIPAA violations keep occurring. Healthcare environments have many moving parts, so much so that third parties vendors with varying specialties are required in order to provide all levels of service for patients. - [Population Engagement Amid COVID-19 Crisis: Health Systems Respond](https://www.qliqsoft.com/blog/population-engagement-amid-covid-19-crisis-health-systems-respond): COVID-19, or "coronavirus", began making headlines in December 2019 as it swept across mainland China. At the time of this article, over 111 countries are impacted and the long term community impacts are even further reaching. Across the US health systems are dealing with a surge of patients. Many hospitals have setup tent-triage systems to screen patients before they enter their facilities due to inpatient fears of exposure, while still others are having their call center and scheduler departments overrun with patients anxious for answers and testing. - [Primary Care Must Change or Be Displaced by New Entrants](https://www.qliqsoft.com/blog/primary-care-must-change-or-be-displaced-by-new-entrants): Ed Marx nicely summarizes the threat to physician practices from new entrants spanning payers, high tech, and retail giants. - [Protecting Hospice Staff in the Field with Safety Workflows, SOS Tools, and Location Awareness](https://www.qliqsoft.com/blog/protecting-hospice-staff-in-the-field-with-safety-workflows-sos-tools-and-location-awareness): Expert insights on healthcare operations. Workplace violence (WPV), encompassing physical, verbal, psychological, and sexual assault, is a pre. - [Qliq for iPhone - What's New in Version 2.4.8](https://www.qliqsoft.com/blog/qliq-iphone-whats-new-version-2-4-8): A new release of Qliq for iPhone is here. Included in this upgrade are several new features that will aid in clinical collaboration using secure texting across your entire organization.New in this version is the ability to place Qliq-Assisted Calls. This allows you to connect to other clinicians and patients while keeping your mobile number private. - [Qliq Turns Your Smartphone into a HIPAA Compliant Camera](https://www.qliqsoft.com/blog/qliq-turns-your-smartphone-into-a-hipaa-compliant-camera): From monitoring patient vitals, to keeping tabs on physical therapy and dietary habits, leveraging smartphones for patient care has been the key theme for the past decade. What if the camera of a smartphone was utilized in a way that would be both HIPAA compliant and integrate closely with the EMR? This is an idea that the QliqSOFT engineers have been considering for some time. - [Qliq University: Basics Bootcamp Instructor Interview](https://www.qliqsoft.com/blog/qliq-university-basics-bootcamp-instructor-interview): Qliq University, an online, interactive, course of webinars officially launched with it’s first class, Basics Bootcamp, on April 26th 2019. QliqSOFT customers from across the country attended to learn more about this exciting new initiative. Basics Bootcamp served as an orientation, detailing the course curriculum, goals, and more. We caught up with Jolean Sheffield, Qliq University Instructor and Director of Customer Success to learn more. - [Qliq University: Broadcast Best Practices](https://www.qliqsoft.com/blog/qliq-university-broadcast-best-practices): Broadcast messages are ideal for sending out information to multiple users where the responses only need to be seen by the sender, for example - alerts, codes, informational communication. We covered several examples in our class but the best ones always provide clear, concise, actionable information. These messages engage users with a call to action. - [QliqCONNECT for Android - App Availability](https://www.qliqsoft.com/blog/qliqconnect-for-android-app-availability): QliqCONNECT for Android is currently unavailable for download from Google Play. The issue involves our GPS-based time and location reporting feature known as Visit Path. - [QliqCONNECT for Android - New Version Available](https://www.qliqsoft.com/blog/qliqconnect-for-android-new-version-available): QliqCONNECT for Android has now been reinstated in Google Play and a new version is available for immediate download. Version 4.0.3 (build 147) now complies with Google's background location policies yet provides the functionality needed by our Visit Path GPS-tracking feature. - [QliqMINUTE: How Has the Spread of Misinformation Impacted Care Outcomes in 2021?](https://www.qliqsoft.com/blog/qliqminute-how-has-the-spread-of-misinformation-impacted-care-outcomes-in-2021): There is a growing concern that misinformation about COVID-19, vaccinations and the politics surrounding these issues negatively impact care outcomes today. To gain a deeper understanding, we spoke with Dr. Amanda Heidemann QliqSOFT CMIO. Dr. Heidemann explained that patients have been bombarded with scientifically inaccurate information on social media, which often keeps them from taking preventative measures. - [QliqSOFT AND CPSI ANNOUNCE PARTNERSHIP TO PROVIDE CPSI CUSTOMERS WITH COVID-19 VACCINATION ASSISTANCE](https://www.qliqsoft.com/blog/qliqsoft-and-cpsi-announce-partnership-to-provide-cpsi-customers-with-covid-19-vaccination-assistance): QliqSOFT and CPSI are collaborating to release the COVID-19 Vaccination Assistant, a chatbot designed to address anticipated vaccine rollout concerns facing healthcare providers during the pandemic. The chatbot’s features allow it to address vaccine hesitancy through the use of an easily accessible and patient-focused Frequently Asked Questions (FAQ) module, provide an in-chat option for patients to self-schedule their vaccination and receive reminders in advance to meet vaccine administration compliance and efficacy, provide transportation assistance when available through patients’ mobile devices, and capture necessary consents and digital proof of vaccination should such proof be required for an event, facility, or employment access. - [QliqSOFT and CPSI Announce Rollout of New COVID-19 Toolkit](https://www.qliqsoft.com/blog/qliqsoft-and-cpsi-announce-rollout-of-new-covid-19-toolkit): The QliqSOFT team is thrilled to announce a strategic partnership with CPSI, offering a COVID-19 Toolkit to all current CPSI clients, free of cost. This partnership, announced today, quickly brings to market a solution to help mitigate the resource strain on care delivery due to COVID-19. - [QliqSOFT Announces Chatbot Marketplace Multispecialty Telehealth Solution to Combat Healthcare Labor Shortage](https://www.qliqsoft.com/blog/qliqsoft-announces-chatbot-marketplace-multispecialty-telehealth-solution-to-combat-healthcare-labor-shortage): Curated library of more than 20 clinician-designed chatbots automates standard medical, surgical and administrative use cases designed to reduce staff burnout - [QliqSOFT Announces Faxing Integration for Flagship Secure Texting Platform](https://www.qliqsoft.com/blog/qliqsoft-announces-faxing-integration): With Snap & Fax, clinicians can create documents from captured images or share existing PDF files directly from the Qliq Secure Texting mobile app. These documents, which can contain sensitive information such as referrals, lab results, and orders, can then be sent with a cover page to a pre-built list of fax contacts to expedite processing, review, and approval. - [QliqSOFT Announces Integrated Secure Texting Partnership with American HealthTech](https://www.qliqsoft.com/blog/qliqsoft-announces-integrated-secure-texting-partnership-with-american-healthtech): QliqSOFT, Inc., a leading provider of secure clinical communications solutions along with electronic health record (EHR) developer American HealthTech (AHT) are pleased to announce a partnership that will provide the option for secure texting solutions to caregivers across the AHT customer base.“ - [QliqSOFT Announces Integrated Self-Scheduling Into COVID-19 Vaccine Assistant Chatbot](https://www.qliqsoft.com/blog/qliqsoft-announces-integrated-self-scheduling-into-covid-19-vaccine-assistant-chatbot): QliqSOFT Inc., specializing in HIPAA-compliant clinical collaboration and patient communication solutions, today announced the inclusion of fully integrated self-scheduling into their COVID-19 Vaccine Assistant chatbot, which launched in December of 2020 and is already deployed across 500+ healthcare organizations. - [QliqSOFT Releases CareChannels for Patient-Centric Care Team Collaboration](https://www.qliqsoft.com/blog/qliqsoft-announces-launch-carechannels): QliqSOFT, inc., a leading provider of secure texting service for healthcare today announced the release of CareChannels, a patient-centric care team collaboration service to assist in value-based care and bundled payment models. Hospitals, home healthcare organizations and physician groups can use CareChannels on smartphones and PCs to establish a single stream of communication around a patient. - [QliqSOFT, Cloudbreak Health Remove Barriers to Care with Integration of Video Interpretation Service](https://www.qliqsoft.com/blog/qliqsoft-cloudbreak-health-remove-barriers-to-care-with-integration-of-video-interpretation-service): QliqSOFT, Inc., specializing in HIPAA-compliant clinical collaboration and patient communication solutions, and Cloudbreak Health, LLC (“Cloudbreak”), a leading telehealth and video remote interpretation solutions provider, today announced a strategic partnership to enhance patient engagement by reducing language barriers in healthcare. The partnership includes integration between QliqSOFT's Virtual Visit telehealth platform and Martti, Cloudbreak's video remote interpretation (VRI) service. Combined, the two solutions will ensure patients who are limited English proficient (LEP), Deaf, and hard of hearing, along with their providers, have access to high-quality telehealth language services in over 250 languages. - [QliqSOFT Debuts Patient-facing, Chronic Care Management Solution at HIMSS19](https://www.qliqsoft.com/blog/qliqsoft-debuts-patient-facing-chronic-care-management-solution-at-himss19): QliqSOFT, an industry leader in secure clinical collaboration solutions, today announced the release of a new patient-facing chronic care management solution that allows for the easy sharing and monitoring of data between patients and their care team members. - [QliqSOFT Finds Innovative Solutions for Long-Term Care](https://www.qliqsoft.com/blog/qliqsoft-finds-innovative-solutions-for-long-term-care): QliqSOFT CEO, Krishna Kurapati, discusses how their innovative technology solutions are improving communication and engagement in long-term care facilities. With features such as website bots, EMR integration, and future advancements in mental health support, QliqSOFT remains at the forefront of healthcare technology. - [QliqSOFT, Inc. Awarded Group Purchasing Contract from Vizient, Inc.](https://www.qliqsoft.com/blog/qliqsoft-inc-awarded-group-purchasing-contract-vizient-inc): QliqSOFT, Inc., a leading provider of clinical communications solutions today announces it has been awarded a group purchasing agreement with Vizient, Inc. to offer Qliq, the company’s HIPAA-compliant secure texting service for healthcare, as well as OnCall Scheduling, and the CareChannels clinical collaboration solution. - [QliqSOFT Introduces Fill & Sign to Eliminate Faxing from Clinical Workflows](https://www.qliqsoft.com/blog/qliqsoft-introduces-snap-sign-eliminate-faxing-clinical-workflows): QliqSOFT launches Qliq Fill & Sign, a secure mobile solution for doctors and nurses to create, sign, and send documents, improving healthcare workflows. - [QliqSOFT Joins 2018 HIMSS Interoperability Showcase™](https://www.qliqsoft.com/blog/qliqsoft-joins-2018-himss-interoperability-showcase): Connecting health and care is the focus of the 2018 HIMSS Interoperability Showcase. This premier 30,000 square foot exhibition looks at the why and how of doing just this. This interactive showcase allows you to interact with technology, including visiting QliqSOFT. - [QliqSOFT launches COVID-19 Virtual Patient Communication Kit](https://www.qliqsoft.com/blog/qliqsoft-launches-covid-19-virtual-patient-communication-kit): To help hospitals and health systems meet the potential patient-surge associated with COVID-19 outbreaks across the country, QliqSOFT,Inc. is releasing an all-in-one COVID-19 Virtual Patient Communication Kit that provides digital tools for screening and education in line with the Center for Disease Control's (CDC) guidelines. - [QliqSOFT Part of HIMSS Cybersecurity Command Center](https://www.qliqsoft.com/blog/qliqsoft-part-himss-cybersecurity-command-center): At HIMSS this year, the Cybersecurity Command Center is doubling in size. It features products and services from over 70 companies. QliqSOFT is proud to be a part of the 2018 HIMSS Cybersecurity Command Center. We are deeply invested in the ecosystem of healthcare cybersecurity. - [QliqSOFT Rated As a Top-Performing Vendor in 2017 KLAS Secure Communication Report](https://www.qliqsoft.com/blog/qliqsoft-rated-top-performing-vendor-2017-klas-secure-communication-report): QliqSOFT Inc., a leading provider of clinical collaboration and secure texting solutions for the healthcare industry announced that it was selected as a top-performing vendor by KLAS Research in its Secure Communications Report.The report by KLAS Research ranks QliqSOFT as the second highest scoring vendor among 15 companies with an overall score of 89.7. KLAS analysts interviewed healthcare providers to evaluate both their satisfaction with the secure communication technology as well as the service and support of each vendor. They also identified the market leaders that deliver more than basic HIPAA-compliant secure texting with a collaboration platform that supports clinical workflows, on-call scheduling, and integration with EMRs and telecom systems. - [QliqSOFT’s‌ ‌Virtual‌ ‌Visits‌ ‌to‌ ‌be‌ ‌offered‌ ‌to‌ ‌RamSoft‌ ‌radiology‌ ‌customers‌](https://www.qliqsoft.com/blog/qliqsofts-e2-80-8c-e2-80-8cvirtual-e2-80-8c-e2-80-8cvisits-e2-80-8c-e2-80-8cto-e2-80-8c-e2-80-8cbe-e2-80-8c-e2-80-8coffered-e2-80-8c-e2-80-8cto-e2-80-8c-e2-80-8cramsoft-e2-80-8c): QliqSOFT, an industry leader in secure clinical collaboration and patient engagement solutions and RamSoft, a leading provider in RIS/PACS solutions, today announced an expansion of a partnership that now provides radiologists and multi-specialty physicians access to its Virtual Visit telehealth platform. The companies are integrating their software solutions to provide seamless face to face patient care with radiologists, and multi-specialty clinicians. - [QliqSOFT’s Healthcare Chatbot and Secure Texting Solutions Now Available in the Epic App Orchard](https://www.qliqsoft.com/blog/qliqsofts-healthcare-chatbot-and-secure-texting-solutions-now-available-in-the-epic-app-orchard): QliqSOFT, specializing in HIPAA-compliant, clinical collaboration, and patient engagement solutions, today announced that their Quincy Healthcare Chatbot solution along with their flagship QliqCONNECT Secure Texting platforms are now available in the App Orchard gallery, providing a clear and easy path to meaningful EMR integration for all QliqSOFT and Epic clients. - [Quincy for Hospice: AfterWords](https://www.qliqsoft.com/blog/quincy-for-hospice-afterwords): Learn how Quincy for Hospice: AfterWords helps care teams deliver 13 months of compassionate, secure, and automated bereavement support for families. - [Quincy for Hospice: Certificate of Terminal Illness Solution](https://www.qliqsoft.com/blog/quincy-for-hospice-certificate-of-terminal-illness-solution): QliqSOFT’s CTI solution streamlines hospice certification, reduces delays, ensures compliance, and builds trust between families, physicians, and payers. - [Quincy for Hospice: First72Hours](https://www.qliqsoft.com/blog/quincy-for-hospice-first72hours): Learn how to streamline the hospice care solution in the First72Hours. Automate workflows, reduce staff burden, ensure compliance, and strengthen patient-family engagement. - [Quincy for Hospice: Last14Days of Hospice Care](https://www.qliqsoft.com/blog/quincy-for-hospice-last14days-of-hospice-care): QliqSOFT’s guides families and care teams through the Last14Days of hospice care solution, offering clarity, structure, and digital support. - [Quincy for Hospice: Next14Days of Hospice Care](https://www.qliqsoft.com/blog/quincy-for-hospice-next14days-of-hospice-care): Learn how QliqSOFT improves the Next14Days of hospice care with coordinated workflows, caregiver support, and guiding families with confidence. - [Quincy for Hospice: QuietWatch](https://www.qliqsoft.com/blog/quincy-for-hospice-quietwatch): Know how our QuietWatch streamlines hospice onboarding, enhances family engagement, and ensures regulatory compliance to deliver improved end-of-life care. - [Quincy Patient Reviews: Scalable Patient Satisfaction Management](https://www.qliqsoft.com/blog/quincy-patient-reviews-scalable-patient-satisfaction-management): Know how Quincy transforms patient feedback into insights, automates surveys, boosts satisfaction scores, and ensures seamless, app-less engagement. - [Quincy’s HIMSS20 Survival Guide](https://www.qliqsoft.com/blog/quincys-himss20-survival-guide): Hi, I’m Quincy - your healthcare chatbot by QliqSOFT and I’ll be new to HIMSS this year. Since it’s my first time I’ve been doing a lot of research so that I can come prepared. I’d love to share my “HIMSS20 Survival Guide” with you! Over five days, nearly 45,000 people from over 90 countries will file through the Orange County Convention Center. With so many events going on, and people to meet, I’m humming along to Aerosmith “I don’t want to miss a thing!” - [REACHing Success: How Digital Nudges Improve Patient Care](https://www.qliqsoft.com/blog/reaching-success-how-digital-nudges-improve-patient-care): Discover how digital nudges improve patient care and boost practice success with proactive outreach and chatbots. - [Reduce Call Volume with Patient Secure Texting](https://www.qliqsoft.com/blog/reduce-call-volume-with-patient-secure-texting): Reduce call volume and improve efficiency with patient secure texting. Studies show that the majority of Americans own smartphones and prefer mobile messages over emails or calls. Secure messaging platforms enable healthcare organizations to save time and improve patient care by answering FAQs, disseminating information, automating administrative tasks, and supporting population health initiatives. - [Reducing Intake Time by Using Custom eForms and Chatbots](https://www.qliqsoft.com/blog/reducing-intake-time-by-using-custom-eforms-and-chatbots): Reduce patient intake time with QliqSOFT’s digital eForms, AI chatbots, and eSignature solutions for faster, secure, and patient-friendly care. - [Reflections on Home Health: The Caregiver’s Perspective](https://www.qliqsoft.com/blog/reflections-on-home-health-the-caregivers-perspective): Physician caregiver advocates for asynchronous communication in home health, enhancing patient engagement and reducing administrative burden. - [Remote Data Wiping and Lock Software: Critical to Compliance](https://www.qliqsoft.com/blog/remote-data-wipe-and-lock-software-critical-to-compliance): Whether at home, at the office, or in the back seat of a taxi cab, we have all misplaced our phone at one point or another. Luckily, most of these types of incidents are harmless. But what happens in those circumstances when a phone goes missing for more than just a few hours or days? Fortunately, remote data wipe and mobile lock features built into secure mobile apps can protect the sensitive information on our phones from landing in the wrong hands. - [Secure Texting for Pager Replacement](https://www.qliqsoft.com/blog/replace-pagers-with-secure-texting): According to a HIMSS research study, over 90% of hospitals still, rely on pagers to coordinate patient care. Unfortunately, this antiquated technology provides only a one-way means of communication, where nurses must waste precious time waiting for a physician to respond to their page and never knowing if they ever received it. That is why we developed Qliq, the best secure texting platform and pager replacement solution that connects doctors and nurses and facilitates true patient-centered communication. - [What’s Your Password Management Strategy? Learn Best Practices at HIMSS 2018](https://www.qliqsoft.com/blog/rethinking-password-management): Password management for the enterprise can be complex. It’s also often ineffective in decreasing cybersecurity risk. The National Institute of Standards and Technology (NIST) has long been the authority on password management. For decades, NIST did not make any significant changes, until now. If you are unfamiliar with the new guidelines or want to learn more about how they should impact your password management strategy, then join us at HIMSS. - [The Role of Secure Texting in Patient Communication](https://www.qliqsoft.com/blog/role-secure-texting-patient-communication): Healthcare providers of every scale and specialization are all faced with the same challenge of providing the patient communication they now demand while at the same time remaining HIPAA and HITECH compliant. Additionally, several states have implemented their security requirements for the protection of private medical information and notification of any and all security breaches. - [Scrappy Innovation](https://www.qliqsoft.com/blog/scrappy-innovation): Ed Marx reflects on their experience with CEOs from hospitals and health systems, noting that smaller, financially constrained hospitals often achieve comparable outcomes through "scrappy innovation" while avoiding technical debt and lengthy system upgrades. With the increasingly competitive healthcare landscape, more organizations may adopt this approach to reject costly implementations in favor of low-cost investments that yield immediate results. - [Secure Chats, Securely: Understanding QliqChat’s Certificate Pinning](https://www.qliqsoft.com/blog/secure-chats-securely-understanding-qliqchats-certificate-pinning): At QliqSOFT, security is at the heart of everything we do. With QliqChat, our HIPAA-compliant communication platform, we ensure that conversations stay private, authenticated, and protected - no matter where you are. One of the lesser-known, but incredibly powerful ways we do that is through certificate pinning. In this post, we'll explain what that means, how we implement it in QliqChat, and what you or your IT team can do if a certificate issue arises. - [Secure Messaging Solutions to Facilitate Realtime Health Record Sharing](https://www.qliqsoft.com/blog/secure-mobile-messaging-to-facilitate-realtime-health-record-sharing): Secure Messaging Solutions are of Interest to: Healthcare professionals who visit patients in at home or a private medical facility, Front Office Staff, Billing Departments/Services. Problem: It is estimated that doctors in the U.S. leave approximately $125 billion on the table each year due to poor billing practices. Sixty-five percent of all hospital bills have an error somewhere in the bill. - [Secure Texting: a Key to Connecting Patients with Their Care Team](https://www.qliqsoft.com/blog/secure-texting-a-key-to-connecting-patients-with-their-care-team): How engaged are your patients? If you’re honest with yourself, the answer probably lands somewhere between somewhat and not at all. Even as people grow more interconnected online and engaged in their favorite brands, very rarely do we see them taking the same interest in their own healthcare journey. The conversation is rarely two-sided, relying mostly on the doctor or nurse telling them what they should be doing rather than providing input on their day to day activities which could impact their care. - [Secure Texting Apps can be More Than Just Securing Messages - Part 1 of 3](https://www.qliqsoft.com/blog/secure-texting-can-be-more-than-just-securing-messages-part-1-of-3): In today's changing healthcare environment, secure and easy communication is critical. Instead of worrying about the risks of HIPAA compliance with SMS texting, secure texting apps are being adopted by more and more providers. These applications allow secure voice, text, and image transmission of PHI to ensure providers have the information they need to make accurate medical decisions. Right now, several companies are developing HIPAA-compliant, secure texting applications. - [Secure Texting During COVID-19](https://www.qliqsoft.com/blog/secure-texting-during-covid-19): The pandemic of COVID-19 is causing a disruption in both personal and professional lives. Individuals are strongly urged to practice social distancing, while businesses are having to adjust business models in order to keep employees and consumers safe. This fast-spreading infection has taken a massive toll on the healthcare industry. Hospitals and clinics are flooded with patients and calls about possible symptoms, in addition to this time of the year already being allergy and flu season. The influx of pressure has caused the healthcare system to see a shortage of supplies and bed space. With local, state, and federal regulations and guidelines put into place in an effort to “flatten the curve,” healthcare institutions are still wrestling with the reality of a highly-contagious virus. - [Secure Texting Facilitates Better Physician-Patient Communication](https://www.qliqsoft.com/blog/secure-texting-facilitates-better-physician-patient-communication): Chronic diseases are an epidemic in the U.S. At least 60% of Americans have a chronic condition, while 42% had more than one. These conditions are a major drain on healthcare costs. According to the Centers for Disease Control (CDC), chronic illness accounts for 86% of the nation’s $2.7 trillion annual healthcare expenditures. - [Secure texting, a key component in healthcare disaster communication](https://www.qliqsoft.com/blog/secure-texting-key-component-healthcare-disaster-communication): Information Technology is such an embedded part of healthcare delivery today that the recent hurricanes in Texas, Florida, and the Caribbean should really make all providers stop and think of how effective their current disaster plans really are. As Irma made clear, a community doesn’t have to be even remotely close to coastal waters to be impacted. - [How HIPAA Texting Apps Will Change Patient-Doctor Relationships](https://www.qliqsoft.com/blog/secure-texting-will-change-patient-doctor-relationship): Everyone is using multiple instant messaging apps these days. People around the world are embracing the idea of this quick, and easy way of communication with the health care provider. But, when it is linked with facilitating the patients with a desirable alternative, such as texting, to communicate with the physicians, it accompanies the risk of data privacy issues even for the doctors who try to stay HIPAA compliant. - [4 Reasons to Use Secure Texting with Patients in Ambulatory Services](https://www.qliqsoft.com/blog/secure-texting-with-patients-in-ambulatory-services): Busy practices and ambulatory services centers know how much manpower it takes to share information with patients. Even more so when that information is time sensitive or condition critical. They know the pain of trying to collect the necessary forms, set up referrals, and contact no-shows and cancellations. They know the should survey patients about quality, satisfaction, and more. Making the reasons to use secure texting with patients abundant. - [Secure Texting with Patients: A New Tool to Take on the Opioid Epidemic](https://www.qliqsoft.com/blog/secure-texting-with-patients-opioid-epidemic): Any healthcare organization dealing with the country’s opioid crisis, understands the gravity of the situation. According to the National Institute on Drug Abuse, 115 people in the U.S. die from opioid overdose a day. Those casualties are impacting the country in many ways. There’s the cost, which is rising every day. - [Security “Blues” Play Again for Healthcare](https://www.qliqsoft.com/blog/security-blues-play-again-for-healthcare): In the wake of a second massive cyber attack and personal information breach by another Blue Cross Blue Shield health insurance company, healthcare organizations all over the country are scrambling to put systems in place to make sure that the do not fall victim to the same fate. The first security breach 6 weeks ago by Anthem Blue Cross has compromised the personal information of over 80 million of current and former customers and employees from as far back as 2004 - including the records of Anthem CEO and president, Joseph Swedish. - [See How a Digital Strategy Can Be Created and Executed Rapidly](https://www.qliqsoft.com/blog/see-how-a-digital-strategy-can-be-created-and-executed-rapidly): Developing and executing a digital strategy does not have to be an all-consuming or lengthy and painful experience per Ed Marx, former CIO of the Cleveland Clinic and best-selling author of Healthcare Digital Transformation. - [Seven Metrics for Successful Digital Care Coordination](https://www.qliqsoft.com/blog/seven-metrics-for-successful-digital-care-coordination): Healthcare is starting to wake up. More than ever there is an eye toward long-term strategy instead of the typical approach to fix the immediate need with something tactical but not sustainable. This pandemic has caused our industry to think a bit differently, inspiring many to look for improved processes, especially within the world of digital care coordination. - [Shining a Light on Mental Illness: How Patient and Provider Texting Can Help](https://www.qliqsoft.com/blog/shining-a-light-on-mental-illness-how-patient-and-provider-texting-can-help): Those that treat individuals with mental illness understand the importance of communication. Medical directive compliance can be a hard battle. Real-time communication is a great asset to have. Imagine how helpful patient and provider texting could be. As much as mental health providers would like to simply give out their number to patients, that’s not a viable or compliant solution. - [Silver Surge: The Rise of Texting Among Seniors](https://www.qliqsoft.com/blog/silver-surge-the-rise-of-texting-among-seniors): Senior tech adoption is rising, with 76% of adults over 65 using smartphones, leading to improved healthcare. - [Smart Forms, Better Care: Digitizing Home Care Workflows](https://www.qliqsoft.com/blog/smart-forms-better-care-digitizing-home-care-workflows): Learn how HIPAA-compliant digital forms simplify home care workflows, enhance client trust, reduce paperwork, and improve caregiver efficiency. - [Smart Health Technology Innovates Post-CABG Surgery Patient Engagement](https://www.qliqsoft.com/blog/smart-health-technology-innovates-post-cabg-surgery-patient-engagement): Coronary artery bypass graft (CABG) surgery is the second most common cardiac surgical procedure performed in the United States. Unfortunately, this surgery is associated with a high number of unplanned hospital readmissions. According to the Healthcare Cost and Utilization Project, the average readmission rate after CABG surgery is 15.1% and, they note, some hospitals may have significantly higher unplanned readmission rates. - [Smartphones vs. Pagers: Compare and Discover Why Secure Texting is Best](https://www.qliqsoft.com/blog/smartphones-vs-pagers): It might seem like a pointless question - smartphones vs. pagers? Glance down at all the apps and features on your phone. You’ll have 100 reasons why it’s preferable to a little black box that only transmits limited numeric combinations. So why do clinicians across the world still rely on this outdated technology? - [SMS vs. Secure Texting in Healthcare What's Safer?](https://www.qliqsoft.com/blog/sms-vs-secure-texting-in-healthcare-whats-safer): Explore SMS vs. secure texting in healthcare. Learn why HIPAA-compliant messaging is vital to protect patient data, ensure compliance, and boost workflows. - [Speaking Every Patient's Language with Real-Time Translation](https://www.qliqsoft.com/blog/speaking-every-patients-language-with-real-time-translation): Real-time text translation in secure patient texting helps close critical language gaps and make everyday communication safer, more accessible, and more cost-effective. - [Specialty Pharmacy Hubs Must Adopt Digital Patient Engagement](https://www.qliqsoft.com/blog/specialty-pharmacy-hubs-must-pivot-to-a-digital-model): Healthcare providers struggle to meet complex approval requirements which vary by insurer and medication. Demand continues to grow exponentially, with spending on generic versions of specialty drugs alone representing the largest segments of the healthcare industry, valued at $73.8 billion. - [Stamps Going Up Again. Is Your Bereavement Program Still Mailing Into the Void?](https://www.qliqsoft.com/blog/stamps-going-up-again-is-your-bereavement-program-still-mailing-into-the-void): Hospice bereavement programs are required to support families for 13 months after a patient's death. For decades, that support has meant mailed letters: condolence cards, grief education series, anniversary notes. Bereavement Coordinators and Chaplains pour real effort into those mailings. And then the envelope disappears into the mailbox and the silence begins. Did it arrive? Was it opened? Is the surviving spouse coping or quietly unraveling? With mail, you almost never know. This post looks at what postage increases really cost hospice agencies, what 13 months of meaningful survivor engagement should actually look like, and how Quincy Bereavement changes the equation. - [Stop Patient Leakage in its Tracks With Digital Patient Engagement](https://www.qliqsoft.com/blog/stop-patient-leakage-in-its-tracks-with-digital-patient-engagement): When organizations prioritize strategies to improve attracting and retaining patients and orchestrating referral management, they experience an easier time repatriating them back into the health system network. - [Stop Turnover Before It Starts: Smarter Staff Engagement with QliqSOFT](https://www.qliqsoft.com/blog/stop-turnover-before-it-starts-smarter-staff-engagement-with-qliqsoft): Know how QliqSOFT's digital engagement platform improves staff communication, reduces burnout, and improves caregiver retention with smarter digital workflows. - [Streamlining Hospice Intake Operations with QliqSOFT](https://www.qliqsoft.com/blog/streamlining-hospice-intake-operations-with-qliqsoft): Hospices need a fast, streamlined, and effective intake process, the ability to capture more referrals with the staff they already have, and a compassionate,... - [Succeeding with Value-Based Care](https://www.qliqsoft.com/blog/succeeding-with-value-based-care): Capture sensitive data, boost patient engagement, and reduce readmissions with QliqSOFT's solutions. - [Suki and QliqSOFT Partner to Streamline Telehealth for Providers and Patients](https://www.qliqsoft.com/blog/suki-and-qliqsoft-partner-to-streamline-telehealth-for-providers-and-patients): Today, Suki, the voice-enabled digital clinical assistant, and QliqSOFT, a leader in patient engagement and virtual care solutions, announced a strategic partnership to empower providers to deliver high-quality, seamless telemedicine. Together, QliqSOFT’s intuitive telemedicine platform will enable providers to offer high-quality virtual visits, while Suki allows them to focus on patients and complete clinical documentation accurately and efficiently. As more and more care shifts to virtual settings during the Covid-19 pandemic, integrating these two solutions will optimize telemedicine workflows for both provider and patient. - [Talking About PTSD Awareness Day](https://www.qliqsoft.com/blog/talking-about-ptsd-awareness-day): PTSD Awareness Day is annually held on June 27th, working to help those living with the condition while raising awareness with the general public. - [Texting Your Way to Better Care: Enhancing Patient Engagement Through HIPAA-Compliant Contact Centers](https://www.qliqsoft.com/blog/texting-for-enhancing-patient-engagement-hipaa-compliant-contact-centers): How HIPAA-compliant texting in the contact center reduces hold times and reaches patients where they already are. - [Covert Texting? Weigh Your Options](https://www.qliqsoft.com/blog/texting-weigh-your-options): For the healthcare professional, covert texting represents a simple choice between doing either what is immediate but risky, or what is deliberate yet secure. Expressing it any other way is overcomplicating the issue. - [Can Texting with Patients Reduce Readmissions?](https://www.qliqsoft.com/blog/texting-with-patients-reduce-readmissions): The Centers for Medicare and Medicaid Services (CMS) defines what a hospital readmission is. “An admission to an acute care hospital within 30 days of discharge from the same or another acute care hospital.” They have created several programs to deal with the problem of readmissions. In an effort to reduce the number of patients returning to the hospital, they have lowered reimbursements to the hospital for medicare and medicaid patients. - [The Concentra HIPAA Breach and Mobile Device Encryption](https://www.qliqsoft.com/blog/the-concentra-hipaa-breach-and-mobile-device-encryption): In a story covered on about HIPAA Breach in Healthcare IT News this week, the HHS Office for Civil Rights settled with two organizations for just under a combined $2 million this week after it was discovered that both had PHI-containing unencrypted laptops stolen. - [The Financial Upside of Closing Care Gaps in Care](https://www.qliqsoft.com/blog/the-financial-upside-of-closing-care-gaps-in-care): Gaps in care harm health and raise costs. QliqSOFT's digital outreach automates patient engagement, boosting screenings and outcomes. - [The Hidden Impact of Missed Messages in Care at Home (And How to Fix It)](https://www.qliqsoft.com/blog/the-hidden-impact-of-missed-messages-in-care-at-home-and-how-to-fix-it): Missed messages in care-at-home settings rarely show up as communication failures. They show up as census attrition, referral erosion, staff turnover, and compliance exposure, and that invisibility is what allows them to compound across quarters unaddressed. - [The HIPAA Audit Program, Part 1](https://www.qliqsoft.com/blog/the-hipaa-audit-program-part-1): As many CIOs or Compliance Officers can attest, it’s impossible to attend a healthcare privacy or security conference these days without running into Leon Rodriguez. Rodriguez, the Director of OCR/HHS, gives the same presentation at these events time and again, and, without fail, draws the highest attendance of any particular event session. While Rodriguez holds himself well at the podium, attendees are not exactly lining up in the standing room only section of the banquet hall to see public speaking virtuosity. No, they are there for the terrifying subject matter: the HIPAA Audit Program. - [The HIPAA Audit Program, Part 2](https://www.qliqsoft.com/blog/the-hipaa-audit-program-part-2): In Part 1 of this series, we examined the purpose and general background of the HIPAA Audit Program. In this second part of the series, we will take an in-depth look into the HIPAA Audit findings to see what issues are tripping up providers the most. Remember: while the pilot phase of the program was intended to be educational, OCR has stated that future violations can and will be accompanied by sanctions, up to and including civil monetary penalties. - [The HIPAA Audit Program, Part 3](https://www.qliqsoft.com/blog/the-hipaa-audit-program-part-3): In Part 2 of this three-part series, we took a deep look into the preliminary HIPAA Audit findings and observed the most common infractions identified by OCR. Specifically, security gaps accounted for the majority of results, with the lack of risk assessments and inadequate mobile device security being two of the most cited weaknesses. Fortunately for those selected in the 2012 pilot phase of the audits, OCR was primarily focused on using the exercise to educate covered entities of serious HIPAA issues. - [The Importance of Family Health & Fitness Day](https://www.qliqsoft.com/blog/the-importance-of-family-health-fitness-day): Held on Saturday, June 12th, Family Health & Fitness Day promotes the importance of parks and recreation helping keep families and communities active. - [The QliqMINUTE: How Can Healthcare Leaders Leverage Digital Tools to Improve Disaster Preparedness?](https://www.qliqsoft.com/blog/the-qliqminute-how-can-healthcare-leaders-leverage-digital-tools-to-improve-disaster-preparedness): The recent tornadic activity across the United States is part of a growing trend of climate-related disasters that has more than doubled in 2021 over the previous year. According to the National Centers for Environmental Information, the U.S. broke the record at 18 climate disasters by October. - [The QliqMINUTE: How Can Hospitals Best Support Staff During The Labor Shortage?](https://www.qliqsoft.com/blog/the-qliqminute-how-can-hospitals-best-support-staff-during-the-labor-shortage): 1 in 5 healthcare workers has already quit their jobs since the pandemic began. More alarming is that nearly 20 percent of remaining professionals have considered leaving healthcare altogether. We spoke with Heather Rambeau, the Chief Nursing Officer at Coryell Health, to learn what strategies genuinely make an impact. - [The QliqMINUTE: Should Employers Accept Results from At Home COVID-19 Test Kits?](https://www.qliqsoft.com/blog/the-qliqminute-should-employers-accept-results-from-at-home-covid-19-test-kits): The rising popularity of home COVID-19 tests faces PTO challenges. Employers are urged to consider OSHA guidelines for a healthier workplace. - [The QliqMINUTE: Will the New Omicron Variant Devastate the Already Strained Healthcare System?](https://www.qliqsoft.com/blog/the-qliqminute-will-the-new-omicron-variant-devastate-the-already-strained-healthcare-system): Got a minute? Each week we distill the healthcare news cycle into 60 seconds or less via the QliqMINUTE. - [The Reality of Field-Based Care Teams (And Why Most Tools Fail Them)](https://www.qliqsoft.com/blog/the-reality-of-field-based-care-teams-and-why-most-tools-fail-them): Most communication tools were designed for people who sit at desks, log into the same network, and work in one building. Care-at-home teams do none of those things. - [The Role of Communication in a New Healthcare World](https://www.qliqsoft.com/blog/the-role-of-communication-in-a-new-healthcare-world): Under the existing yet flawed fee for service provider reimbursement model that has dominated medicine for the last couple of decades, providers have had little financial incentive to engage in a dialogue with a patient outside of an office visit. - [The Role of Peer-to-Peer Encryption in the HIPAA Omnibus Era](https://www.qliqsoft.com/blog/the-role-of-peer-to-peer-encryption-in-the-hipaa-omnibus-era): It’s every compliance officer’s worst nightmare. You’re sitting at your desk on a weekday afternoon, perhaps catching up on the latest posts on the qliqSOFT blog, when all of a sudden your CIO calls you up and frantically explains how one of your vendors suffered a major data breach. Over thirty thousand patient records are lost, and there is no way to know what has been done with the data so far. - [The Role of Technology in Addressing Healthcare Inequalities](https://www.qliqsoft.com/blog/the-role-of-technology-in-addressing-healthcare-inequalities): COVID-19 has disproportionately impacted healthcare access in underserved communities, but cultural understanding can go a long way toward addressing health equity. This month we’re exploring this issue in our three-part Cultural Comptency series. - [The Top 10 HIPAA Data Breaches of 2017 (So Far)](https://www.qliqsoft.com/blog/the-top-10-hipaa-data-breaches-of-2017-so-far): 2017 is still several months away from ending and it is already shaping up to be one of the most volatile years on record for PHI data breaches. So far, 178 incidents are under investigation by the U.S. Department of Health and Human Services, impacting well over 3 million individual patient records. Below is a list of the top 10 HIPAA data breaches as of August 2017. - [The Top 5 Secure Patient Texting Platforms for 2026](https://www.qliqsoft.com/blog/the-top-5-secure-patient-texting-platforms-for-2026): Secure patient texting gives patients a simple way to connect with their care team using a channel they already check many times a day. It supports faster care coordination, improves satisfaction, and can reduce costs when compared with phone calls, letters, and portals that patients often ignore. - [The True Cost of a HIPAA Data Breach](https://www.qliqsoft.com/blog/the-true-cost-of-a-hipaa-breach): Another week, another HIPAA data breach. On September 10th, healthcare behemoth Kaiser Permanente sent out a letter to 670 patients, notifying them that their PHI had been impermissibly emailed out of network. But in light of all these recent data breaches and security failures, one might ask, “who cares?” If fixing the issue is as simple as writing an apology letter like Kaiser did, why go through all the hoops of encryption and access control and HIPAA compliance? After all, HHS still has the ultimate discretion of whether to assess penalties, right? - [The Value of a Patient Engagement Survey](https://www.qliqsoft.com/blog/the-value-of-a-patient-engagement-survey): If you are new to using patient engagement surveys or haven't used them in the past, getting started can be difficult. Don't worry though, we're here to help! - [Top 10 HIPAA Compliant Form Builders for Healthcare in 2026](https://www.qliqsoft.com/blog/top-10-hipaa-compliant-form-builders-for-healthcare-in-2026): Explore top HIPAA-compliant form builders for healthcare to collect patient data, reduce staff workload, and improve patient experience using digital forms. - [Top 7 HIPAA Violations Caused by Poor Communication Tools](https://www.qliqsoft.com/blog/top-7-hipaa-violations-caused-by-poor-communication-tools): Know the top HIPAA violations caused by outdated tools and discover how QliqSOFT’s HIPAA-compliant messaging platform prevents, eliminates, and secures PHI. - [Top Strategies to Enhance Your Ambulatory Patient’s Experience, Part 1](https://www.qliqsoft.com/blog/top-strategies-to-enhance-your-ambulatory-patients-experience-part-1): Discover the challenges and opportunities faced by primary care providers (PCPs) as alternative care models disrupt the healthcare landscape. Learn why improving the patient experience is crucial for business success and explore practical digital solutions to prioritize customer service expectations, benefiting patients, staff, and organizations. - [Top Strategies to Enhance Your Ambulatory Patient’s Experience, Part 2](https://www.qliqsoft.com/blog/top-strategies-to-enhance-your-ambulatory-patients-experience-part-2): Easy-to-implement ways to enhance patient convenience and select a suitable vendor partner. Explore seven transformative use cases for medical practices, the wide-reaching benefits of improving patient experiences, the significance of proactive care in maintaining health, and insights on choosing the ideal digital patient engagement solution. - [Top Strategies to Enhance Your Ambulatory Patient’s Experience, Part 3](https://www.qliqsoft.com/blog/top-strategies-to-enhance-your-ambulatory-patients-experience-part-3): Enhance ambulatory patient experience with strategic focus. Build a foundation for success, prioritize caregivers, and adopt an agile approach for effective transformation. - [Transforming Healthcare Contact Centers: The Power of Secure Patient Texting](https://www.qliqsoft.com/blog/transforming-healthcare-contact-centers-the-power-of-secure-patient-texting): Secure patient texting enhances patient experience, boosts efficiency, and ensures HIPAA compliance. - [Turning Gaps into Gold: Revenue Strategies in Rural FFS Primary Care](https://www.qliqsoft.com/blog/turning-gaps-into-gold-revenue-strategies-in-rural-ffs-primary-care): Optimize rural primary care revenue by closing gaps in care. Use digital outreach for preventive screenings and patient engagement. - [Understanding the Top Challenges of Specialty Pharmacy Services](https://www.qliqsoft.com/blog/understanding-the-top-challenges-of-specialty-pharmacy-services): The journey of the specialty pharmacy patient is a complex and expensive process, as most any hub services participant knows. It starts when the patient is diagnosed with a life-changing chronic or complicated condition and the pharmacy receives the order for a specialty drug. - [Value-Based Care More Important Than Ever in 2017](https://www.qliqsoft.com/blog/value-based-care-more-important-than-ever-in-2017): It's a new year and a new presidency, and with that comes great uncertainty as to the future of healthcare in America. Early action has already been taken to ensure the dismantling of Obamacare and replacing it with some to-be-determined solution. The truth of the matter is that the cost of healthcare won't be decreasing anytime soon. - [Virtual Visits are a Practice Mainstay for Patient Care](https://www.qliqsoft.com/blog/virtual-visits-are-a-practice-mainstay-for-patient-care): Prior to the pandemic, telehealth visits ─ delivering patient-provider visits virtually ─ was an afterthought in the care continuum - ill-regarded and little-used beyond patients in rural areas who had few care choices. Virtual visits comprised less than 1% of all outpatient visits. Private insurers generally follow guidelines from the Centers for Medicare & Medicaid Services (CMS), which allowed telehealth in only limited circumstances and paid at 30% below in-office reimbursement rates. - [Virtual Visits Are More Important Than Ever. Is Your Practice Ready?](https://www.qliqsoft.com/blog/virtual-visits-are-more-important-than-ever-is-your-practice-ready): The COVID-19 pandemic has tested the medical community, rewritten society norms, and created countless questions - with few answers. This novel virus has displayed traits of being highly contagious from person to person contact, particularly through respiratory droplets caused by coughing, sneezing, and talking. Due to little knowledge of the disease, the potential for high community spread, and the possibility of best-protecting individuals -- the United States entered a lockdown in March of 2020. - [Virtual Visits Continue to Grow in Popularity](https://www.qliqsoft.com/blog/virtual-visits-continue-to-grow-in-popularity): How to Provide Quality Healthcare Without Masks or Barriers The COVID-19 pandemic has many more healthcare providers and their patients continuing to embrace telehealth services. This enables the treatment of many more patients while… - [Virtual Visits vs. Zoom - The Era of Telehealth](https://www.qliqsoft.com/blog/virtual-visits-vs-zoom-the-era-of-telehealth): The COVID-19 pandemic has caused healthcare institutions to make immediate changes to how patient care is handled. While telehealth is not brand new technology, its widespread use is unfamiliar to many Americans. The need for telehealth services during this time has been spurred by the influx in pressure on the healthcare system’s capacity, but also the high-rate of contagion that follows the virus. - [Want to Improve Patient Engagement? Ditch the App, Other Barriers](https://www.qliqsoft.com/blog/want-to-improve-patient-engagement-ditch-the-app-other-barriers): Improving patient engagement in healthcare requires overcoming barriers like app downloads and poor user experience. By adopting staff-to-patient texting and proactive chatbot interactions, providers can enhance patient involvement and overcome the limitations of traditional patient portals. Personalized communication, simplified access, and convenient engagement methods help build stronger provider-patient relationships and achieve higher adoption rates, ultimately benefiting healthcare organizations and patients alike. - [WellSky® Launches WellSky Outreach Solution to Transform the Patient-to-Provider Experience](https://www.qliqsoft.com/blog/wellsky-launches-wellsky-outreach-solution-to-transform-the-patient-to-provider-experience): WellSky partners with QliqSOFT to launch an outreach solution that cuts phone-tag, automates follow-ups, improves compliance and safe patient communication. - [The QliqMINUTE: What are the 3 Top Cyber Security Issues Organizations Should Be Ready for in 2022?](https://www.qliqsoft.com/blog/what-are-the-3-top-cyber-security-issues-organizations-should-be-ready-for-in-2022): Cyber security attacks wreaked havoc on the healthcare industry last year. According to a recent article by Healthcare IT News, more than 40 million patient records were compromised by data breaches in 2021. As we move forward into a new year, many healthcare leaders wonder what to expect next. To find out more, we spoke with Krishna Kurapati, the founder and CEO of QliqSOFT. - [What are the Essential Requirements of a Healthcare Secure Texting App?](https://www.qliqsoft.com/blog/what-are-the-essential-requirements-of-a-healthcare-secure-texting-app): At qliqSOFT we are always engaging in an open dialogue with industry experts and customers to discover new ways in which qliqCONNECT can help providers send secure communications in an increasingly unsecured world. To better get an idea of some current trends, we recently polled members in a HIMSS group LinkedIn discussion to discuss the essential “wish list” of health IT experts. - [What are the Hidden Costs of Non-Compliant Communication in Healthcare](https://www.qliqsoft.com/blog/what-are-the-hidden-costs-of-non-compliant-communication-in-healthcare): Learn how non-compliant healthcare communication leads to hidden costs and HIPAA violations. How QliqSOFT’s secure messaging solution helps prevent breaches. - [The QliqMINUTE: What are the Top Barriers to Digital Transformation for Healthcare?](https://www.qliqsoft.com/blog/what-are-the-top-barriers-to-digital-transformation-for-healthcare): ver the last two years, healthcare organizations have had to rapidly adopt digital technologies to adapt to fluctuating changes brought on by the pandemic. Unfortunately, even though many of these solutions provided excellent results in the short term, many organizations are struggling to integrate these solutions successfully as long-term strategies. - [What 'HIPAA-Compliant Messaging' Actually Means for Home Health Agencies](https://www.qliqsoft.com/blog/what-hipaa-compliant-messaging-actually-means-for-home-health-agencies): Most vendors call their product "HIPAA-compliant." But for home health agencies, compliance is not a label - it is a set of active safeguards across every channel your clinical team uses. This post breaks down what HIPAA actually requires for messaging, where field-based workflows commonly create exposure, and what a genuinely compliant communication infrastructure looks like in practice. - [What is Conversational AI and How is it Transforming Healthcare?](https://www.qliqsoft.com/blog/what-is-conversational-ai-and-how-is-it-transforming-healthcare): Over the past several years, healthcare organizations have been challenged with a new set of obstacles. Today professionals within the healthcare industry have been dealing with a limited talent pool, a pandemic, increased safety restrictions, and an increased workload. Leaders in the healthcare industry have been searching for solutions and ways they can improve patient experiences. Conversational AI has quickly become a popular solution due to its ability to provide a variety of benefits for both patients and providers. - [What is EVV?](https://www.qliqsoft.com/blog/what-is-evv): EVV, also known as electronic visit verification is a technology system that provides digital proof of caregiver presence and service(s). EVV communication is not a brand new idea, as many individual states and agencies have been actively using the technology for years. However, EVV has come into the spotlight over the past several years due to the legislative passage of the 21st Century Cures Act in 2016. - [What is the Best Architecture for Secure Texting & Encrypted Messaging?](https://www.qliqsoft.com/blog/what-is-the-best-architecture-for-secure-texting): QliqSOFT’s “Security First” philosophy guides the design and management of its secure clinical collaboration platform. We’ve developed the Qliq encrypted messaging apps and platform from the ground up with security as the top priority. In the “HIPAA Omnibus Era,” healthcare organizations face challenging security risks from their partners and vendors in handling protected health information (PHI). - [What Is the Healthcare Revenue Cycle](https://www.qliqsoft.com/blog/what-is-the-healthcare-revenue-cycle): Read on to learn more about the healthcare revenue cycle and how technology can streamline everything from communications to collections, helping you to provide better service for your patients. - [What’s Trending in Healthcare IT: Our Review of HIMSS 2018](https://www.qliqsoft.com/blog/whats-trending-healthcare-review-himss-2018): Healthcare IT is anything but stagnant and boring, as displayed at last week’s HIMSS 2018 conference in Las Vegas. As a long-time attendee of the conference and HIMSS Gold Member, QliqSOFT explored all the trends in healthcare IT, both in the space we operate and beyond. Because everything that happens in the industry is important to us, our partners, and clients. We spent time on the exhibit floor, at educational sessions, and attending panels to get a pulse on what the next big thing in healthcare technology is. - [Why Communication Breakdowns Are Slowing Down Home Health Admissions (Even When Your Intake Team Is Strong)](https://www.qliqsoft.com/blog/why-communication-breakdowns-are-slowing-down-home-health-admissions-even-when-your-intake-team-is-strong): For home health agencies, admission delays are rarely a staffing problem. They are a communication infrastructure problem, and the gap tends to be invisible in standard reporting because the referral shows as received and in progress right up until it walks out the door. This post maps the five workflow stages where communication friction most commonly compounds, quantifies the cost in referral source confidence and family trust, and walks through what structured admission communication looks like in practice. Covers the Intake Coordinator-to-family outreach gap, the Physician order follow-up bottleneck, the internal handoff visibility problem, and how Quincy and QliqCHAT address both the extern - [Why Communication Breakdowns Are the #1 Hidden Cost in Hospice Care](https://www.qliqsoft.com/blog/why-communication-breakdowns-are-the-1-hidden-cost-in-hospice-care): The way your care teams communicate may be your single largest source of untracked operational loss. From aide-to-RN gaps to IDG coordination failures, broken communication touches every corner of hospice operations. - [Why Digital Health Is a Win-win for Patients and Providers](https://www.qliqsoft.com/blog/why-digital-health-is-a-win-win-for-patients-and-providers): Today’s frontline healthcare workers have expressed exhaustion and burnout from unmanageable patient workloads due to COVID, flu, and other surges, with many simply calling it quits. - [Why e-Signature Solutions Are a Must-Have for Healthcare in 2025](https://www.qliqsoft.com/blog/why-e-signature-solutions-are-a-must-have-for-healthcare-in-2025): Learn how e-signature solutions transform healthcare by streamlining forms, securing PHI, ensuring HIPAA compliance, and improving patient satisfaction. - [Why Hospice Teams Spend So Much Time Preparing for IDG](https://www.qliqsoft.com/blog/why-hospice-teams-spend-so-much-time-preparing-for-idg): Ask any hospice clinical manager how they spend the two days before IDG, and the answer is usually the same: pulling texts, chasing updates, calling team members, and reconstructing a clinical picture that was never assembled in one place. This post breaks down where that prep burden actually lives, why fragmented communication is a visibility problem rather than a communication problem, and what changes when hospice teams have a structured way to surface clinically relevant updates, condition changes, unresolved follow-up, family concerns, before the meeting even starts. - [Why Is There a Nursing Staff Shortage?](https://www.qliqsoft.com/blog/why-is-there-a-nursing-staff-shortage): In this article, we'll break down the main factors that contribute to an ongoing nursing shortage and what healthcare organizations can do to improve nurse retention. - [Why Risk HIPAA Violation for Texting, When Compliance is Free?](https://www.qliqsoft.com/blog/why-risk-hipaa-violation-for-texting-when-compliance-is-free): HIPAA violations, the bane of Healthcare IT specialists around the country, are a large problem for many doctors, nurses, and healthcare administrators. Physicians find it easy to communicate with texting, but the vulnerability of these platforms and the sensitive nature of the data they are communicating, make it a bad solution. - [Why Your Next Hire Should Be a Chatbot](https://www.qliqsoft.com/blog/why-your-next-hire-should-be-a-chatbot): Discover how digital platforms are revolutionizing community health centers (CHCs) by alleviating staff burnout through automated messaging, customizable patient engagement, and care coordination. By leveraging chatbot-based digital automation, CHCs can reduce manual tasks, increase patient satisfaction, close gaps in care, and improve staff work-life balance. These platforms enable secure texting, virtual visits, and efficient communication, ensuring patients receive timely and personalized care while allowing staff to focus on patient needs and streamline workflows. - [Your texting ban isn't working: Takeaways from NHPCO](https://www.qliqsoft.com/blog/your-texting-ban-isnt-working-takeaways-from-nhpco): Recently, the QliqSOFT team exhibited at the National Hospice and Palliative Care Organization's annual Interdisciplinary Conference in New Orleans. Over 1,000 providers of end-of-life care gathered to learn about the changing face of their rapidly growing industry. We enjoyed numerous conversations with nurses and providers alike - all focused on the challenges they face in providing care to their patients. - [American Health Associates Case Study](https://www.qliqsoft.com/case-study/american-health): American Health Associates is one of the country’s largest clinical laboratory organizations servicing the long-term care industry, with staff touching… - [CortiCare Case Study](https://www.qliqsoft.com/case-study/corticare): CortiCare is an innovative, remote based, tele-EEG solution that delivers real-time monitoring and reading services for hospitals and private practices… - [Coryell Health Case Study](https://www.qliqsoft.com/case-study/coryell-health): Coryell Health is a community-owned healthcare organization located in Gatesville, Texas. Not unlike other community healthcare organizations, Coryell… - [Five Star Home Health Case Study](https://www.qliqsoft.com/case-study/five-star-home-care): Five Star Home Care is a locally owned and operated home health agency servicing patients along Florida’s Treasure Coast. More than 150 nurses, employed… - [Virtua Health System Case Study](https://www.qliqsoft.com/case-study/virtua-case-study): Virtua is one of New Jersey’s largest, non-profit health systems, providing comprehensive healthcare services to a patient population of over 6 million.… - [Walla Walla Community Hospice Case Study](https://www.qliqsoft.com/case-study/walla-walla-community-hospital): Like so many home health and palliative care organizations, Walla Walla Community Hospice had to adapt to the constraints of resources and human capital… - [How QliqSOFT Compares: Home-Based Care Communication](https://www.qliqsoft.com/compare): Consumer texting, answering services, portals, hospital platforms: where each one stops in home-based care, and what QliqSOFT does instead. - [Data and Sources](https://www.qliqsoft.com/data-and-sources): We cite industry statistics throughout this site. This page lists each figure and its source category. Figures are drawn from published research, government... - [Healthcare Conferences & Events 2026 | Meet QliqSOFT](https://www.qliqsoft.com/events): Where to meet QliqSOFT in 2026: hospice, home health, and post-acute conferences nationwide. See who is attending and book time with them before the show. - [QliqSOFT FAQs: HIPAA Texting, Security, Pricing](https://www.qliqsoft.com/faqs): QliqSOFT FAQs: HIPAA-compliant texting and secure messaging, encryption, BYOD, EMR integrations, who we serve, support, and how pricing works. - [Ultimate Guides: HIPAA Texting, Engagement, Forms](https://www.qliqsoft.com/guides): Deep, practical guides to HIPAA-compliant texting, patient engagement software, digital forms, healthcare chatbots, e-signatures, and call center software. - [In the News: QliqSOFT Press and Media Coverage](https://www.qliqsoft.com/in-the-news): QliqSOFT earned media: coverage in MGMA, Healthcare IT News, McKnight’s Home Care, Pharmacy Times, HomeCare, NRHA, Medtech Insight, and NACHC. - [Learning Center: Training, Guides and Tutorials](https://www.qliqsoft.com/learningcenter): QliqSOFT training: step-by-step user guides, video tutorials, and admin resources for QliqCHAT, Quincy, digital forms, and Virtual Visits. - [Press Releases](https://www.qliqsoft.com/press-releases): Official announcements from QliqSOFT and its partners: partnerships, launches, and company news, each linked to the original release. - [Pricing & How It Works | QliqSOFT for Home-Based Care](https://www.qliqsoft.com/pricing): QliqSOFT pricing in full: seat-based for QliqCHAT and Quincy agents, plus active-patient and survivor meters that follow the care you deliver. - [Product Release Notes](https://www.qliqsoft.com/product-release-notes): What shipped in QliqSOFT: release-by-release notes for QliqCHAT desktop and mobile, Quincy patient engagement, Visit Path safety, and admin tools, with the full PDF archive. - [Customer Success Stories & Outcomes](https://www.qliqsoft.com/success-stories): Customer success stories from home-based care and hospitals: Virtua, Walla Walla, Coryell, Five Star, CortiCare, American Health Associates. Request full case study PDFs. - [Whitepapers](https://www.qliqsoft.com/white-papers): QliqSOFT whitepapers on patient experience, value-based care, chatbots, the digital front door, staffing, and specialty pharmacy engagement. - [10 Proven Strategies to Enhance Home Health Patient Experience](https://www.qliqsoft.com/whitepaper/10-proven-strategies-to-enhance-home-health-patient-experience): Patient experience now decides referrals, HHCAHPS performance, and HHVBP payment adjustments. This whitepaper lays out ten field-tested strategies for home h... - [6 Best Practices to Improve Patient Experience with Chatbots](https://www.qliqsoft.com/whitepaper/6-best-practices-to-improve-patient-experience-with-chatbots): Healthcare chatbots succeed or fail on design choices made before launch. This whitepaper distills six practices from deployments that produced measured resu... - [Digitizing the Specialty Medication Process to Connect and Engage](https://www.qliqsoft.com/whitepaper/digitizing-the-specialty-medication-process-to-connect-and-engage-patients): Specialty medications fail when patients disengage between referral and refill. This whitepaper maps the specialty pharmacy journey, benefits investigation, ... - [Empower the Aging and Staffing Crisis with Digital-First Strategi](https://www.qliqsoft.com/whitepaper/empower-the-aging-and-staffing-crisis-with-digital-first-strategies): Care demand is aging up while the workforce shrinks. This whitepaper examines digital-first strategies that return staff hours to care: deflecting routine ca... - [Healthcare's Digital Front Door - A Win for Everyone](https://www.qliqsoft.com/whitepaper/healthcares-digital-front-door-a-win-for-everyone): The digital front door only works if patients can walk through it without a login. This whitepaper makes the case for app-less, text-first patient access: se... - [Succeeding with Value-based Care](https://www.qliqsoft.com/whitepaper/succeeding-with-value-based-care): Value-based care pays for outcomes your communication layer either supports or sabotages. This whitepaper covers closing gaps in care with proactive outreach... ## Company - [HIPAA Texting + AI Engagement for Home-Based Care](https://www.qliqsoft.com/): QliqSOFT is the AI-powered digital engagement platform for home-based care, connecting patients, caregivers, and staff from referral to bereavement. - [About QliqSOFT | Healthcare Communication Since 2011](https://www.qliqsoft.com/about): QliqSOFT transforms healthcare with HIPAA-compliant communication, AI-driven patient engagement, and secure digital solutions. Founded 2011, Dallas, 1,000+... - [Careers](https://www.qliqsoft.com/careers): View current job opportunities here at QliqSOFT. We are always in need of talented people to help us fulfill our mission of "Setting Communication Free". - [Contact Us](https://www.qliqsoft.com/contact-us): Get in touch with QliqSOFT. Sales question or support issue, tell us what's going on and the right person follows up within one business day. - [Book a Demo, QliqSOFT for Home-Based Care](https://www.qliqsoft.com/request-demo): Book a Demo, QliqSOFT for Home-Based Care - [Security at QliqSOFT: HIPAA, SOC 2, AI Governance](https://www.qliqsoft.com/security): How QliqSOFT protects PHI: SOC 2 Type II attestation, HIPAA compliance with BAAs, product-scoped encryption, BYOD containment, AI governance, and responsible disclosure.