# One Platform for Home Health, Hospice & Home Care | QliqSOFT

> One AI-powered digital engagement platform across home health, hospice and palliative, and home care, unifying team communication and patient engagement.

[Who We Serve](https://www.qliqsoft.com/) / Multi-Service Line Organizations

# Multi-Service Line Organizations: One Engagement Platform

Many lines of care. *One line of communication.*

Home health, hospice and palliative, home care, many organizations now run them all. QliqSOFT is the AI-powered digital engagement platform that unifies secure team communication and patient engagement across every line, whatever EMR each line runs.

[HIPAA COMPLIANT](https://www.qliqsoft.com/security/) [SOC 2 TYPE II](https://www.qliqsoft.com/security/) ONE BAA, EVERY LINE

[Book a demo](https://www.qliqsoft.com/request-demo/) [See it across your lines](https://www.qliqsoft.com/industries/multi-service-line-organizations/#lines)

Enterprise voices

## What leaders say about scaling it

“We deployed QliqSOFT's Virtual Visits because of the simplicity in their design: Two click launch and no app for patients to install. This allowed us to scale the solution rapidly and has been a big win for continuing our hospice care!”

Jim Burrill

VP of Information Technology

“A four- to six-week project life cycle is how we think in terms of planning and scaling digital technologies to iterate upon our health system's virtual health environment.”

Tarun Kapoor, M.D., MBA

SVP & Chief Digital Transformation Officer · Virtua Health

The multi-line problem

## Patients move between your lines. Your systems don't.

The home health patient who declines is supposed to become your hospice census, not a competitor's. The on-call nurse covering two lines shouldn't juggle two phones and two logins. The family working with both your brands should never feel a seam. Every one of those moments is a communication handoff, and when each service line runs its own tools, the handoff is where referrals leak, coverage breaks, and families repeat themselves.

The EMR vendors' answer is a multi-year replatforming of every line onto one system. There is a faster layer to unify first.

The QliqSOFT answer

## One communication layer. Zero rip-and-replace.

Your lines may run different EMRs, especially after acquisitions. QliqSOFT sits across all of them: one secure texting fabric for every clinician in every line, one patient engagement engine, one on-call system, one agency number per brand, one vendor review, one BAA. Each line keeps the EMR that fits its work; the organization gets a single conversation.

Cross-line workflows

## What one platform makes possible

Internal transitions

When a home health patient becomes hospice-appropriate, the referral conversation happens in the same platform, so the census stays yours.

Shared after hours

One on-call schedule and one escalation path can span lines, and every callback routes to whoever is covering, never to an off-duty phone.

One directory

Float and shared staff appear once, reachable across lines, with role-based permissions controlling exactly who can text whom.

One number per brand

Caller ID masking gives each line its own front door while clinicians call from personal phones on any line they serve.

Bereavement continuity

When the hospice episode ends, 13-month bereavement engagement continues, and grateful families become reviews and referrals for every line.

Families without seams

A caregiver texting your home care line and your hospice line experiences one organization, in their own language, with no app to download.

On the record

## Named customers. Measured results.

32%

relative reduction in hospital readmissions

Virtua Health System

30%

reduction in patient intake time

Walla Walla Community Hospice

24%

increase in clinic revenue

First Choice Neurology

5 days

from kickoff to live

Coryell Health

One platform, every line

## Go deeper on each service line

[Home Health →](https://www.qliqsoft.com/industries/home-health-communication-workflow-platform/) [Hospice & Palliative →](https://www.qliqsoft.com/industries/hospice-communication-workflow-platform/) [Home Care →](https://www.qliqsoft.com/industries/home-care-communication-workflow-platform/) [Home Infusion →](https://www.qliqsoft.com/industries/home-infusion/) [Specialty Pharmacy →](https://www.qliqsoft.com/industries/specialty-pharmacy/) [Home-Based Primary Care →](https://www.qliqsoft.com/industries/home-based-primary-care/) [Behavioral Health →](https://www.qliqsoft.com/industries/behavioral-health/)

For your whole committee

## What each stakeholder will ask for

[Finance: model pricing across lines →](https://www.qliqsoft.com/pricing/) [IT: integrations, SSO & SCIM →](https://www.qliqsoft.com/platform/integrations/) [Operations: the platform end to end →](https://www.qliqsoft.com/platform/)

Security, consolidated

## One vendor review covers every line

Multi-line organizations run one compliance posture, not three. QliqSOFT is SOC 2 Type II attested and HIPAA compliant, with a single BAA covering every service line, role-based permissions down to augmented staff, and cloud archiving for discovery across the organization. Your security team reviews one vendor; every line inherits the result.

Try your numbers

## What does cross-line coordination cost you every year?

ANNUAL CROSS-LINE COORDINATION COST

$59,280

Coordination hours per year 1,560

Hours per service line per year 520

Full-time equivalents consumed by reconciliation 0.8

If one shared channel cuts reconciliation 25% $14,820

Hours per year = staff × hours per week × 52; cost = hours × loaded rate; FTE assumes a 2,080-hour year. The arithmetic is yours end to end: these are your staff, your hours, your rates. The 25% scenario shows what one shared communication layer across every line is playing for when a referral between your own services stops requiring a fax to yourself. Estimates are directional. Methodology: [Data & Sources](https://www.qliqsoft.com/data-and-sources/).

One patient, three lines

## The week your service lines stop being silos.

The same patient often touches more than one of your lines. Here is that week on one platform.

MON Home health referral lands, thread opens, consents signed by text

↓

WED Infusion coordination for the same patient, same platform, pharmacy and nursing aligned

↓

FRI Care conference by secure group chat across both teams, one record of it

↓

OUTCOME One vendor, one thread of record, every line speaking the same language

Common questions

## Multi-service line FAQs

**What is a multi-service line organization in home-based care?**

An organization that operates two or more home-based care lines, most commonly home health, hospice and palliative care, and personal home care, under one ownership. Patients often move between lines as needs change, which makes shared communication infrastructure more valuable than per-line tools.

**Can QliqSOFT work across home health, hospice, and home care at the same time?**

Yes. One deployment covers every line: shared secure texting and directories for staff, patient and family engagement per line, cross-line on-call coverage, and caller ID masking that gives each brand its own number. Each line can keep its own workflows inside the same platform.

**Do all of our service lines need to run the same EMR first?**

No. QliqSOFT is a communication and engagement layer that works alongside whatever EMR each line runs, so organizations assembled through acquisition can unify conversations now and make EMR decisions on their own timeline, without a rip-and-replace project.

**Is one BAA enough to cover multiple service lines?**

Yes. QliqSOFT operates under a single business associate agreement with your organization that covers every service line using the platform, which consolidates vendor review, security assessment, and compliance oversight into one relationship.

## See it across every line you run

In a 30-minute demo mapped to your agency's workflows, intake, scheduling, between-visit monitoring, HHCAHPS readiness, we'll show you exactly where the numbers start to move.

[Download the HHVBP Guide](https://www.qliqsoft.com/ultimate-guide/to/hhvbp/)

Trusted by 1,000+ healthcare organizations since 2011