# HIPAA Texting + AI Engagement for Home-Based Care | QliqSOFT > QliqSOFT is the AI-powered digital engagement platform for home-based care, connecting patients, caregivers, and staff from referral to bereavement. # AI-Powered Digital Engagement for Home-Based Care Fewer readmissions. Faster intake. *Families who feel heard.* QliqSOFT is the HIPAA-compliant, bi-directional secure messaging platform for home-based care, with real-time translation, AI-powered patient engagement, and voice agents that keep patients connected and care teams ahead of every visit. [HIPAA COMPLIANT](https://www.qliqsoft.com/security/) [SOC 2 TYPE II](https://www.qliqsoft.com/security/) REAL-TIME TRANSLATION NO APP FOR PATIENTS & CAREGIVERS [Book a demo](https://www.qliqsoft.com/request-demo/) [See the outcomes](https://www.qliqsoft.com/#outcomes) Q Quincy · Care Check-in Bi-directional · Auto-translated HIPAA Buenos días, Sra. Reyes 🌐 ¿Cómo está su dolor hoy, del 1 al 10? SENT IN PATIENT'S LANGUAGE Good morning, Mrs. Reyes, how is your pain today, 1 to 10? "Está como un 7. Peor que ayer." 🌐 TRANSLATED FOR CARE TEAM It's about a 7. Worse than yesterday. ⚠ ESCALATED, TWO-WAY THREAD OPENED Pain above threshold. RN Sarah notified in QliqCHAT and replying directly, in Spanish, automatically. La enfermera Sarah le ayudará lo más pronto posible. HIPAA-COMPLIANT · SOC 2 TYPE II · ENCRYPTED BOTH WAYS Trusted by **1,000+ healthcare organizations** since 2011 ![Three Oaks Hospice](https://www.qliqsoft.com/assets/logos/customers/threeoakshospice.com.cc3e2fb842.webp) ![Carolina Caring](https://www.qliqsoft.com/assets/logos/customers/carolinacaring.org.b0a87a3515.webp) ![First Choice Neurology](https://www.qliqsoft.com/assets/logos/customers/fcneurology.net.f4930305f3.webp) ![Four Seasons](https://www.qliqsoft.com/assets/logos/customers/fourseasonscfl.org.e6513295bc.webp) ![La Rabida Children's Hospital](https://www.qliqsoft.com/assets/logos/customers/larabida.org.104aad2e0f.webp) ![Methodist Health System](https://www.qliqsoft.com/assets/logos/customers/bestcare.org.4da674d61e.webp) ![Nufactor](https://www.qliqsoft.com/assets/logos/customers/nufactor.com.69f0329738.webp) ![Onco360](https://www.qliqsoft.com/assets/logos/customers/onco360.com.10ab5d453e.webp) ![Providence Health Plan](https://www.qliqsoft.com/assets/logos/customers/providencehealthplan.com.6bc852cc4d.webp) ![ZOLL](https://www.qliqsoft.com/assets/logos/customers/cardiac.zoll.com.557278b4ea.webp) On the record ## Named customers. Measured results. Every number below belongs to a real organization, with the full story published. [![McKnight's Home Care](https://www.qliqsoft.com/assets/press/logos/mcknights.b4a9b173cc.webp)](https://www.mcknightshomecare.com/get-ready-for-4-aging-in-place-market-trends/) [![MGMA](https://www.qliqsoft.com/assets/press/logos/mgma.d57038296f.webp)](https://www.mgma.com/articles/pinehurst-medical-clinic-patient-engagement-playbook) [![Healthcare IT News](https://www.qliqsoft.com/assets/press/logos/healthcare-it-news.439a74b6ba.webp)](https://www.healthcareitnews.com/news/virtua-health-offers-lessons-creating-digital-transformation-office-part-1) [![Pharmacy Times](https://www.qliqsoft.com/assets/press/logos/pharmacy-times.b4cd1884e7.webp)](https://www.pharmacytimes.com/view/accelerate-time-to-specialty-pharmacy-therapy-with-digital-options) [![HomeCare](https://www.qliqsoft.com/assets/press/logos/homecare.92298e0810.webp)](https://www.homecaremag.com/grow-your-agency) [![NRHA](https://www.qliqsoft.com/assets/press/logos/nrha.b4274c942e.png)](https://www.ruralhealth.us/blogs/2024/03/small-health-system-uses-proactive-digital-outreach-to-triple-vaccine-performance) [![Medtech Insight](https://www.qliqsoft.com/assets/press/logos/medtech-insight.36c54488c5.png)](https://insights.citeline.com/MT154540/Collecting-Sensitive-Data-With-AI-Chatbots/) [![NACHC](https://www.qliqsoft.com/assets/press/logos/nachc.374a399b2b.svg)](https://www.nachc.org/leveraging-chatbots-to-improve-preventive-care/) [All coverage →](https://www.qliqsoft.com/in-the-news/) [ 32% relative reduction in hospital readmissions Virtua Health System ](https://www.qliqsoft.com/case-study/virtua-case-study/)[ 30% reduction in patient intake time Walla Walla Community Hospice ](https://www.qliqsoft.com/case-study/walla-walla-community-hospital/)[ 24% increase in clinic revenue First Choice Neurology ](https://www.qliqsoft.com/video/first-choice-neurology-testimonial/)[ 5 days from kickoff to live Coryell Health ](https://www.qliqsoft.com/case-study/coryell-health/) [See all success stories →](https://www.qliqsoft.com/success-stories/) [Watch: QliqSOFT for care-at-home organizations →](https://www.qliqsoft.com/video/qliqsoft-for-care-at-home-organizations/) Why QliqSOFT ## Three numbers run your agency. We move all three. Readmissions. Star ratings. Missed visits. Every survey, every reimbursement, every referral relationship comes back to these, and every one of them is a communication problem in disguise. Metric 01 ### Prevent Readmissions Patients decline between visits, silently. Bi-directional check-ins catch the change before it becomes a hospital trip. - ✓ Automated symptom check-ins between visits - ✓ Instant escalation to the right clinician when responses cross thresholds - ✓ Two-way threads, patients can always reach you, not just hear from you 32% fewer readmissions Earlier intervention and fewer avoidable hospitalizations. Metric 02 ### Increase Star Ratings & CAHPS CAHPS measures whether patients and families felt heard. Real-time, bi-directional communication, in their own language, is how they feel it. - ✓ Real-time translation so every family communicates in the language they think in - ✓ Proactive updates that answer questions before families have to ask - ✓ 13-month bereavement engagement that families remember, and rate Higher satisfaction, survey after survey Stronger referral standing and better value-based performance. Metric 03 ### Reduce Missed Visits & No Shows Every no-show is lost revenue, lost continuity, and a clinician's wasted drive. Confirmation loops close before the wheels turn. - ✓ Two-way visit confirmations by text, reply to confirm, reschedule, or flag - ✓ AI voice agents that handle scheduling calls, even after hours - ✓ Real-time alerts to the field team the moment a visit changes Fewer wasted trips, fuller schedules Less lost revenue and less wasted clinician and scheduler time. Results reported by QliqSOFT customer organizations. Who we serve ## One platform. Every home-based care service line. Wherever care happens in the home, QliqSOFT speaks your workflow. [Home Health Automated intake, visit confirmations, and between-visit check-ins that protect your HHVBP performance and star ratings. Explore →](https://www.qliqsoft.com/industries/home-health-communication-workflow-platform/) [Hospice & Palliative From referral to 13-month bereavement, compassionate, automated engagement for patients, families, and caregivers. Explore →](https://www.qliqsoft.com/industries/hospice-communication-workflow-platform/) [Home Care Shift confirmations, caregiver coordination, and family updates that keep clients covered and families confident. Explore →](https://www.qliqsoft.com/industries/home-care-communication-workflow-platform/) [Home Infusion Refill coordination, delivery confirmations, and nurse-visit scheduling, one secure thread per patient. Explore →](https://www.qliqsoft.com/industries/home-infusion/) [Specialty Pharmacy Medication adherence, copay assistance enrollment, and patient education, automated at scale. Explore →](https://www.qliqsoft.com/industries/specialty-pharmacy/) [Home-Based Primary Care House-call practices: visit confirmations that protect windshield time, caregiver threads, assessments, and after-hours coverage around your EMR, including eClinicalWorks. Explore →](https://www.qliqsoft.com/industries/home-based-primary-care/) [Behavioral Health Point-of-service digital intake, scored PHQ-9 and GAD-7, two-way reminder texting, and secure team chat from clinic to community, built for one of the highest no-show specialties in medicine. Explore →](https://www.qliqsoft.com/industries/behavioral-health/) The platform ## Two flagship solutions. One connected system of record. Not a messaging app bolted onto your other tools: The communication hub your entire care operation runs through. 01  For your team ### QliqCHAT Secure, real-time collaboration through the QliqCHAT mobile app, keeping field clinicians, intake teams, and on-call staff connected wherever care happens. Coordination - ✓ HIPAA-compliant secure texting across roles, teams, and external partners - ✓ Patient-Centered Group Chats, one thread per patient, tied to the EMR record, with the conversation synced back as Collaboration Notes After hours - ✓ On-call scheduling that ends after-hours coordination chaos - ✓ Caller ID masking, clinicians call from personal phones showing your agency’s number, and every callback or text routes to whoever’s covering, never to an off-duty phone Safety & control - ✓ GPS tracking & distress alerts for clinicians working alone in the field - ✓ Role-based permissions, control exactly who can text, including augmented staff - ✓ Cloud-based archiving for effortless compliance and discovery [Explore QliqCHAT →](https://www.qliqsoft.com/solutions/qliqchat/) 02  For your patients ### Quincy AI-powered, bi-directional engagement over simple text, patients and family caregivers reply, ask, and confirm in their own language, no app to download, ever. Every language - ✓ Real-time translation in both directions, staff and patients each read their own language Automated workflows - ✓ Automated intake, onboarding, e-signatures, and data capture - ✓ Scored check-ins, assessments & visit confirmations, responses auto-classified and escalated in real time Growth & continuity - ✓ 13-month bereavement engagement that honors families without adding workload - ✓ Referral automation that turns intake bottlenecks into census growth [Explore Quincy →](https://www.qliqsoft.com/solutions/quincy-digital-engagement-platform/) New · AI Voice Agents ## Your phones, answered. Even at 2 a.m. Clinical-grade AI voice agents handle after-hours service requests, scheduling, and routing to the right on-call expert, switching fluidly between voice and text based on how each patient prefers to communicate. [See how AI Voice Agents work](https://www.qliqsoft.com/platform/ai-voice-agents/) CALLER "Hi, my mother's oxygen machine is beeping and I don't know what to do." AI AGENT "I can help. I'm connecting you with the on-call respiratory nurse now, your wait is under two minutes." → ROUTED · ON-CALL RN · CALL RECORDED & LOGGED TO PATIENT THREAD Security & compliance ## SOC 2 Type II attested. HIPAA compliant. Independently verified. Trust in healthcare communication can't be self-declared. QliqSOFT is a **SOC 2 Type II attested product**, independently examined over time, not just at a point in time, against strict standards for security, availability, and confidentiality, with HIPAA compliance built into every message, both directions. - ✓ End-to-end encryption on every message, image, and document, inbound and outbound - ✓ Full audit trails and cloud archiving for compliance and discovery - ✓ Remote wipe & device controls for lost or departing-staff devices 🛡 SOC 2 Type II Attested  ·  HIPAA Compliant  ·  BAA Included Compliance at a glance SOC 2 attestation TYPE II HIPAA compliance FULL · BAA INCLUDED Message encryption END-TO-END, BOTH WAYS Audit & archive COMPLETE Access controls ROLE-BASED Built for the home, not adapted for it ## Hospital platforms run the building. Practice texting tools run the front desk. Neither runs care in the home. Hospital CC&C platforms ### Built for the four walls Designed around inpatient workflows, code events, and unit-based routing. Powerful in a hospital, but they don't know what a missed visit, a CAHPS survey, or a bereavement journey is. Practice texting tools ### Built for the front desk Great at appointment reminders for a clinic waiting room. But they can't coordinate a distributed field team, track a clinician's safety, or run a 13-month engagement program. QliqSOFT ### Built for home-based care One platform designed around how home-based care teams actually operate: - ✓ Field teams + patients + families in one system - ✓ Bi-directional messaging with real-time translation - ✓ Intake-to-bereavement engagement workflows - ✓ IDG Channels and Visit Path: workflows that exist only for care delivered in homes - ✓ AI voice agents for after-hours & on-call routing [See how QliqSOFT compares to the tools you use today →](https://www.qliqsoft.com/compare/) No rip-and-replace ## A smarter communication layer on top of what you already have FHIR HL7 Open API SFTP / CSV Homecare Homebase Axxess Your EMR Your clinical infrastructure stays in place. QliqSOFT just makes it work better, together. Common questions ## What teams ask before they see a demo ### What is QliqSOFT? QliqSOFT is an AI-powered digital engagement platform for home-based care. It brings care teams, patients and families into one HIPAA-compliant system: QliqCHAT for team collaboration, Quincy for AI-powered patient engagement over simple text, and AI voice agents for after-hours calls, with real-time translation and no app for patients to download. ### Who is QliqSOFT built for? QliqSOFT is built for home-based care organizations: home health, hospice and palliative care, home care, home infusion, specialty pharmacy, home-based primary care and behavioral health. It connects field clinicians, intake teams, on-call staff, patients and families in one system, and more than 1,000 healthcare organizations have trusted it since 2011. ### Is QliqSOFT HIPAA compliant and SOC 2 attested? Yes. QliqSOFT is HIPAA compliant, with a BAA included, and is a SOC 2 Type II attested product, independently examined over time for security, availability and confidentiality. Every message, image and document is encrypted end to end in both directions, with full audit trails, cloud archiving, role-based access and remote wipe for lost devices. ### How does QliqSOFT work with our EHR? QliqSOFT works as a communication layer on top of the EHR or EMR you already use, with no rip-and-replace. It connects through FHIR, HL7, an open API or SFTP and CSV files, and each patient thread stays tied to the record, with conversations synced back as Collaboration Notes. Your clinical infrastructure stays in place. ## See it live on your census. In a 30-minute demo, we'll map QliqSOFT to your workflows, intake, field coordination, after-hours, bereavement, and show you exactly where readmissions, CAHPS scores, and missed visits start to move. Dallas-based · Founded 2011 · Serving home health, hospice & home-based care teams nationwide