# Real-Time Translation for Patient Messaging | QliqSOFT

> Real-time, bi-directional translation on every patient and family message: staff write and read in English, patients and caregivers in their own language.

[Platform](https://www.qliqsoft.com/platform/) / [Quincy](https://www.qliqsoft.com/solutions/quincy-digital-engagement-platform/) / Real-Time Translation

# Real-Time Translation for Patient Messaging

Every family communicates in *the language they think in.*

Real-time, bi-directional translation on every patient and family message, your staff write and read in English; patients and caregivers write and read in their own language. Nothing lost, nobody left out.

[HIPAA COMPLIANT](https://www.qliqsoft.com/security/) [SOC 2 TYPE II](https://www.qliqsoft.com/security/)

[Book a demo](https://www.qliqsoft.com/request-demo/) [How it works](https://www.qliqsoft.com/feature/real-time-translation/#how)

One conversation, two languages

Staff writes ENGLISH

Family receives SPANISH · AUTOMATICALLY

Family replies SPANISH

Care team reads ENGLISH · INSTANTLY

Record keeps BOTH · DOCUMENTED

How it works

## Invisible until you need it. Then indispensable.

1

### Set the preference

Each patient and caregiver's language is captured once, then every message honors it automatically.

2

### Both sides, native

Outbound messages translate on send; inbound replies translate on arrival. Neither side sees friction.

3

### Care in full

Education, check-ins, forms, and escalations all flow translated, comprehension where it matters most.

Why it matters

## Language access is a quality measure now.

The revised CAHPS surveys ask about cultural and language needs, and comprehension drives everything from adherence to satisfaction scores. Families rate the care they could understand.

-   ✓ Bi-directional, families can initiate, not just receive
-   ✓ Forms and assessments too, Quincy’s digital forms render every question in the patient’s or caregiver’s native language, with answers returned in yours
-   ✓ Powers CAHPS-relevant experiences: informed, heard, respected, in their language
-   ✓ Serves your workforce too, office-to-caregiver translation for multilingual field teams
-   ✓ Both language versions preserved in the documented thread

"The families who used to go quiet are the ones writing back now." Director of Patient Experience

Language access, before & after

Non-English families INTERPRETER SCHEDULING → INSTANT, EVERY MESSAGE

Education comprehension HOPE SO → IN THEIR LANGUAGE

Family-initiated contact RARE → TWO-WAY, NATURAL

Survey experience LOST IN TRANSLATION → FELT HEARD

Part of Quincy

## One capability of a connected system.

[Patient Secure Texting](https://www.qliqsoft.com/solutions/patient-engagement/) [e-Signatures](https://www.qliqsoft.com/feature/hipaa-compliant-online-forms/) [Digital Forms](https://www.qliqsoft.com/feature/hipaa-compliant-online-forms/) [Scored Assessments & Surveys](https://www.qliqsoft.com/feature/patient-scored-forms/) [Virtual Visits](https://www.qliqsoft.com/solutions/virtual-visits/) [Patient Reviews](https://www.qliqsoft.com/solutions/quincy-patient-reviews/) [Bereavement Engagement](https://www.qliqsoft.com/solutions/hospice-bereavement-solution/) [Task Lists](https://www.qliqsoft.com/feature/patient-caregiver-tasks/) [See all of Quincy →](https://www.qliqsoft.com/solutions/quincy-digital-engagement-platform/)

Used across home-based care

## Thirty minutes, real-time translation, live in the product.

[Home Health](https://www.qliqsoft.com/industries/home-health-communication-workflow-platform/) [Hospice & Palliative](https://www.qliqsoft.com/industries/hospice-communication-workflow-platform/) [Home Care](https://www.qliqsoft.com/industries/home-care-communication-workflow-platform/) [Home Infusion](https://www.qliqsoft.com/industries/home-infusion/) [Specialty Pharmacy](https://www.qliqsoft.com/industries/specialty-pharmacy/)

Common questions

## Real-Time Translation, answered.

**Which languages are supported?**

Translation covers the languages your patient population actually speaks, ask us about your specific mix during the demo.

**Does staff need to do anything?**

No, set the preference once; translation happens automatically both directions on every message.

**Is the original text preserved?**

Yes, both versions live in the documented thread for clinical and compliance review.

## Speak every family's language.

See bi-directional translation across check-ins, education, and escalations, live.

[Book a demo](https://www.qliqsoft.com/request-demo/) [Explore all of Quincy](https://www.qliqsoft.com/solutions/quincy-digital-engagement-platform/)

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