Call Center Automation

Increase Patient Satisfaction & Prevent Agent Burnout

Provide your agents with the tools they need to resolve calls via automation. Drive First Call Resolution rates by leveraging our AI-driven chatbots and searchable FAQ libraries to streamline and automate common patient communications.

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Call Center Automation

Reduce Agent Variability

Control the conversation with AI-driven chatbots. Our platform gives you the power to write the script and determine at which level(s) agent escalation is necessary.

Dynamic FAQ content allows you to provide educational articles and rich content to users instantly, improving their access to information and ability to self-service.

After being triaged by a chatbot, 64% of agents were able to utilize direct interactions with patients to resolve more complex issues.

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How Can Chatbots Help?

Automate Intake

Speed up processes by collecting information from users before connecting with an agent.

Free Up Agents

Make the most of your resources. Give agents "time back" to focus on complex tasks.

Caller Triage

Hang up that phone and get resolutions quicker by routing virtual chats to the right agents in real time.

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83% of consumers prefer chatbots over humans for customer support.

Eliminate Language Barriers

No more "press 1 for English, 2 for Spanish". Quincy chatbots intuitively translate to the user's preferred language based on how the accessing device (mobile phone or computer) is set up. Agents can be assigned  based on languages they’re comfortable supporting and everyone has a frictionless experience! Still need more assistance? Agents are able to request video conferencing with users and, if needed, can add-in third party translators or sign language interpreters.

Why QliqSOFT?

QliqSOFT is the leading provider of secure clinical collaboration and patient communication solutions for healthcare. From secure messaging and AI-Driven chatbots to video conferencing and telemedicine, QliqSOFT delivers HIPAA-compliant and real-time peer to peer clinical communication solutions.

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What customers say about qliqSOFT

Strongly Recommended

During these very trying times, Hospice of CNY & of the Finger Lakes is still out serving the most vulnerable patients in Upstate New York. We needed a way to protect patients and staff while providing this care so we reached out to our secure communication vendor QliqSOFT. After an immediate reply, we were set up with a free trial and training. I would strongly recommend this virtual visit to other companies.

Marie Popps

Director of IT, Hospice of CNY & Finger Lakes

Solutions that Scale

We are pleased to offer this solution to help healthcare providers manage the influx of patient inquiries more effectively while reducing unnecessary physical interaction between clinical staff and patients.

Boyd Douglas

President & CEO, CPSI

A Product That Works

We found QliqSOFT's Virtual Visits to be extremely simple for both patients and providers. Offices were setup in minutes and within a week we had 45 providers in 15 different practices successfully seeing patients virtually with little to no issues. Even providers with little love for technology are adopting it quickly. Thank you QliqSOFT for the support and for a product that works!

Stephen Smesny

CIO of Meadows Regional Medical Center

Quick Deployment

When we needed to urgently deploy a telehealth solution for our care providers, QliqSOFT was able to get it done quickly and without consuming our internal resources. This is helping SGMC to provide the quality care that people have come to expect.

Bob Foster

SVP and CIO/HIPAA Security Officer, SGMC

Reshaping Healthcare

We need to be able to take care of patients' needs and adhere to all appropriate infection control practices, which at this time means limiting physical interaction. With QliqSOFT, this was extremely easy, if you can take a picture on a device and have an internet connection, you can be seen by one of our providers. There is no telling how this software will reshape our clinical practices moving forward, it helped jump-start us into virtual medicine and the modern era.

Colt Hatcher

Director of Rural Health Clinics, GW Healthcare

No App, No Barrier

This has really helped us during COVID-19 and is user-friendly for my geriatric patients. I would highly recommend the platform for anyone looking for a HIPAA-compliant telemedicine video conferencing tool.

Aruna Koney, MD

Internal Medicine, Dallas, TX

Intuitive Platform

Rolling out virtual visits at SGMC was not an IT-heavy project, the platform is intuitive and does not require logins or downloads so it has made my job easier!

Derrick Clement

IT Communications Technician, SGMC

An Instant Hit

Video Visits through other solutions are complicated, patients need to login to the portal and download the app. QliqSOFT made it simple. I just need to send a text and the patient joins the video visit securely - no login, no app.

Anna Zouhary, MD

Internal Medicine Associates, P.C.